Customer Reviews for Sundance Sales
(U-Haul Neighborhood Dealer)

372 reviews

23296 Nameless Rd   Leander, TX 78641

(737) 777-6398

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(737) 777-6398

23296 Nameless Rd
Leander, TX 78641

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck was clean. But in bad shape. The driver window knob was broken and couldn't roll down. Could be a safety issue. Also driver seat was really worn to the point it felt like a metal bar was poking you in the buttocks area. Very uncomfortable.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Nothing wrong with the location or staff ... but due to availability I was directed 20 miles out of my way to pick up the trailer I had reserved. No other location closer had what I needed. I assume U-Haul does not do any movement of resources in the event that someone keeps their trailer or truck longer than agreed upon. Really annoying is that there are at least 5 U Haul places close to me within 5 miles and yet I had to drive out of town to get the trailer I had reserved over a week earlier in order to ensure what I needed was available.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Almir M. 
Rating:
5.0

Very good Very Helpful Very Nice

JEEVAN J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Bernard A. 
Rating:
5.0

NA

Clay K. 
Rating:
5.0

Customer did not leave a comment.

ALAN L. 
Rating:
1.0

Don't go to this location, I was forced to use this location when I received a email the day before pick up. Which was 45 minutes out of the way of my original spot. It was a house in the country with no office. Terrible location didn't have the correct equipment either.

Fred E. 
Rating:
5.0

This was a great experience, the staff at the location were extremely helpful, I would recommend it to anyone!

Peter C. 
Rating:
5.0

Unfortunately, my rental pickup location was changed three times, each a distance from my needed location. The staff person at the pickup location was excellent.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Great service-super friendly and knowledgeable

Keith M. 
Rating:
5.0

Kim is the best!

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Kim is awesome. So helpful and accommodating

Roland V. 
Rating:
4.0

Customer did not leave a comment.

sherri K. 
Rating:
4.0

Enjoyed the fact that I had plenty of room to maneuver my truck with the trailer. Pleasant staff.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

Andres C. 
Rating:
4.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

I am a regular Uhaul costomer in the Sundance, by far, is the best loacation I have ever delt with

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Excelente

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Denver G. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

the girl who attended us was very friendly excellent customer service, thank you very much

REBECA M. 
Rating:
5.0

Was redirected to this location from my original pick-up location (an extra 25 miles away, one-way). Not the fault of Sundance Sales (who was very helpful), however I was less than pleased with U-Haul for switching me to a different pick-up location which was a considerable distance away

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Mi Ja L. 
Rating:
3.0

I had some issues with my pickup. I had to drive 36 miles to pick up the truck. This location is middle of nowhere in the jungle. Wish the U-Haul pickup location was closed to a bigger town. As I signed in through mobile, the process was very seamless. Please upload your DL and other information the night before your pick-up so that you don't have to wait for a long time. Traffic was decent.

Moazzam A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
5.0

Customer did not leave a comment.

peyton F. 
Rating:
5.0

The lady that helped me was very friendly and helped me getting the van quickly and without any problems. Great experience and would definitely rent again at this place.

Erik S. 
Rating:
5.0

Very accommodating and friendly staff. Will definitely use again!

Jon P. 
Rating:
5.0

The best customer service I have ever had. Thank you Kim

Tammy E. 
Rating:
5.0

Customer did not leave a comment.

Jessica Y. 
Rating:
5.0

Your representative was very helpful and knowledgeable. We would recommend this Uhaul store very highly to our friends. Thank You

MARVIS B. 
Rating:
5.0

Customer did not leave a comment.

barry S. 
Rating:
5.0

Very nice lady

Troy S. 
Rating:
5.0

Very easy to drop off at Sundance. The lady was quick to greet us and had me on my way in minutes. She was very professional.

Brad B. 
Rating:
4.0

A previous renter broke a mirror or plate glass. I swept glass from the side door 3 times.

Stan W. 
Rating:
5.0

Excellent service!

BRUCE J. 
Rating:
5.0

Young woman who took care of me was very nice and very capable my only gripe was the fact that it was so far out from where I was living at the time

Joel A. 
Rating:
5.0

Customer did not leave a comment.

Harris B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

alfredo N. 
Rating:
5.0

Customer did not leave a comment.

alfredo N. 
Rating:
4.0

Girl was very nice and helpful

Stacey J. 
Rating:
5.0

Everything was great

Lamont M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Great service here

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The lady (owne, I believe) at this location was amazing and nice. She was able to upgrade me to a bigger truck that I really needed. The catch was I didn't give her time to clean out the cargo area, as I was in a hurry. But, I cleaned it out before returning it as a huge thank you for what she did for me. Although this location is kind of out of the way, the service was excellent and I would rent from there again! Thank you, maam, for your help!! We were able to get moved in fewer trips thanks to your quick action to make the truck available for me.

Vance S. 
Rating:
5.0

They were waiting and very fast to unhook us so we could get on with our day. :)

Jamie C. 
Rating:
4.0

Staff was outside to greet, transaction was quick and efficient. Equipment check-out was thorough. Trailer functioned perfectly. I will rent from this location again.

William N. 
Rating:
5.0

Very easy morning with Sundance, in and out of there quickly. Dont know the young ladys name that runs the place but she does a fine job. Truck was 100%, everything clean and tidy. Got back, drop off was easy n price is exactly what I expected in the end.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Harbhajan S. 
Rating:
3.0

Let them know it is someone's house and not a store

Devin-Jean M. 
Rating:
5.0

Customer did not leave a comment.

Omar T. 
Rating:
4.0

Equipment should be checked for cleanliness- especially cab, steering wheel etc before each rental.

Perry H. 
Rating:
4.0

Brianna with Uhaul customer service is Awesome! When our reservation was modified several times by uhaul resulting in us losing the truck, Brianna listened and helped find a replacement when other customer service agents would not. She should be commended!!

PERRY H. 
Rating:
5.0

Customer did not leave a comment.

STEVE P. 
Rating:
5.0

Customer did not leave a comment.

QUINTON S. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

She was absolutely amazing. I did receive a very unfriendly call from a different location telling me we went to the wrong location but according to our paperwork we did everything correctly. Happy we went here, she was very nice.

KATHRYNLINDSAY U. 
Rating:
5.0

Great customer service

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Kim is very customer oriented—helped me choose what was best for me!

Keith M. 
Rating:
1.0

Website said it was open. No one was there. It was way out i the country and discovered a closer location that was open that did not come upon on computer to return the vehicle. Highly disappointed in the uhaul system

Stacey B. 
Rating:
2.0

did not have the correct equipment, also charged 99 cents per mile when the correct amount is 60 cents per mile. this company chose to charge me more, they will do the same for you.

William O. 
Rating:
5.0

Always a great experience at this location. I drive 45 minutes out of the way to deal with this location because of the excellent customer service.

Robert B. 
Rating:
3.0

Stop sending me a million miles away for a one way vehicle

Daren B. 
Rating:
5.0

The attendant was friendly, low key, accommodating. I had a great experience. Was in and out quickly. I drove 40 minutes to get this trailer - only because my local store didn't have one available. The drive is a deterrent, but I'll say that I'd brave the drive for the friendly quick and attentive service. Great jobs folks.

Nestor F. 
Rating:
3.0

Make more one-way equipment at each location. Driving that far to pick up trucks and not knowing that was the case until the night before was incredibly inconvenient amongst moving.

Daren B. 
Rating:
5.0

The U-Haul app wouldn't work for self checkin but the representative took care of it for us and was so nice in the process.

BRANDON N. 
Rating:
5.0

Very friendly and helpful

ANSERD G. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

The online process was ridiculous and time-consuming. The staff on site was super fast. Unbelievably quick during the transaction to get us in and out of there. We would definitely use this location again

RODNEY C. 
Rating:
5.0

Nothing! Kim was awesome and caring and helpful all through tough weather time. Very accommodating! Extremely friendly! Made my experience very comforting!

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Driton O. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

The lady at this location was very kind and helpful throughout the whole process. I'm grateful to her. My issue was with uHaul. I did not request to drive so far out of my way to pick up or drop off the truck. That experience cost me over $50 to call a Lyft just to get to and from my original location. Those last minute changes were very inconsiderate. For that reason I would not recommend uhaul and do not plan to use them in the future.

TAVA B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

They went out of their way to help me. I was extremely happy with my experience.

Jennifer D. 
Rating:
5.0

I forgot my trailer hitch and the sales rep offered to lend me hers !!

Timothy T. 
Rating:
5.0

Nice to have this location close

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
No reviews have been submitted for this location.

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