El cliente no dejó un comentario.christine H.
Suncoast Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Waited for 1 hour for the owner to show up twice at 2 locations this owner has. Had a 4 man crew waiting both times and told this jerk what was going on. No apologize for any hold ups just a f you attitude. Ryder has so much better service. You have lost a future customer .fred G.
El cliente no dejó un comentario.jeremy O.
El cliente no dejó un comentario.Frank C.
Offer 1/2 day or hourly rentals.BROWDER G.
Easy transactionGEORGE E.
El cliente no dejó un comentario.margaret D.
Very easy transactionGEORGE E.
Everything was perfect. Staff was friendly and helpful. Great experience. I will rent from this location again.Richard R.
El cliente no dejó un comentario.John Paul C.
El cliente no dejó un comentario.Ross Q.
El cliente no dejó un comentario.Rick R.
Ok, where to start here... first I originally rented a van from a closer location the website said it was available and let me book it and when I got there, they didn't even carry that vehicle. Then I got this rental and you charged me for 2 days when I returned it 9 minutes under the 24 hour limit. I will never ever use u-haul again.Ashley S.
El cliente no dejó un comentario.John Paul C.
Don't need to improve on anything. Everything was excellent!Jason P.
El cliente no dejó un comentario.RICK L.
El cliente no dejó un comentario.Scott L.
El cliente no dejó un comentario.TIFFANY O.
Make sure all the dirt, broken glass And bugs are cleaned out the back of the truckJeffrey S.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Michele M.
Very good serviceoggie H.
The owner of this rental location is crude and argumentative. I went through all the steps on line, after being approved, I entered the store. The man was telling me that I was not approved because I didn't give him my DL. So I handed it to him, where then he said he had to see if he had the truck. I informed him that the truck was outside and gave him the truck number that the website had assigned me. He then told me that the website was all wrong. (Mind you he rented me the same truck). He then asked me for my international driver's license. I told him that I don't have one. He proceeded to yell oh yes you do, it's on your website. I told him no, that wasn't the case. He then says I'm lying. At that point I'm ready to smack him upside his head. The website says your all set pick up your keys, and 35 minutes later I'm still trying to get the keys. I have to get somewhere and this man is just flat out being rude and crass as hell. So now he's going on how I screwed this all up on the online check in. Still don't know what he was actually talking about. When I tried to explain that it was pretty easy, his reply was .. "Not for you, you don't believe me, you come see".. so when I said okay show me, I wanna see this bullshit " he then replies no no you not come over this counter. You want truck or go somewhere else.. But it doesn't end there.. So I had out to the truck, I sanitized everything inside first. The guy comes out and tells me his girl cleaned truck, not to use my lysol wipes on his truck..whatever.. Now I'm returning the truck. The minute I come into the parking lot he comes running out the door. So he guides me backing in to a tight spot, and I'm thinking okay he just wanted to help me park. Well he absolutely killed that. He opens my door leans across me to take a pic of the dashboard. Totally invading my personal space. I think over all of today's events, this one pissed me off the most. This man doesn't know me and I damn sure don't know him. So while I will continue to use Uhaul, I will never stop foot at this place for a rental ever again.Mollie L.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.Fritz B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.John U.
El cliente no dejó un comentario.derry E.
El cliente no dejó un comentario.Marianne M.
Atul was very helpful and did a wonderful job for us. I think his customer service was wonderful and am happy to say I will be using him again!!Sandra D.
How can you improve on perfection. Location was convenient and agent was very helpful.JAMES J.
El cliente no dejó un comentario.MARTY D.
The Attendant was very nice and helpful !!RODNEY S.
El cliente no dejó un comentario.Dawnmarie S.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.Walter W.
El cliente no dejó un comentario.Oleg Z.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Tom S.
El cliente no dejó un comentario.larry B.
Everyone was very nice and helpfulMichaele E.
El cliente no dejó un comentario.Norman C.
I told him I did not want coverage and then he added it anyway. When I asked about the price being higher than when I looked online he told me it was taxes. My dad paid over the phone and when he asked what was on it he did not tell him the coverage was on their either. I signed the paperwork without looking because there was a line behind me at the counter trying to pay for their store needs. He them locked up and came outside to hook up trailer and stuff. He had me get in and make sure lights worked on trailer he them told me to go I was good but after getting on the road with my family following me they told me I had no right lights at all on the trailer.Dorothy H.
The attendant was awesome and very helpful in my return. Thanksronny H.
El cliente no dejó un comentario.Betzaida L.
Reservation was for small 15ft truck. Recurved a call less than 2 hrs before picking up to go to different location. Received a 26ft truck that was too large to fit into storage area. We had to park it and walk our furniture to truck. Truck was filthy with broken glass,leaves, and live ants inside. Uhual issued a $40 credit for when we returned truck but lady at drop off site wouldn't honor it and charged us full price & proceeded to argue with me. Eventually she called her supervisor who said we would get $40 back in 5 business days. REALLY WISH I WAS SIMPLY TOLD TRUCK WAS UNAVAILABLE AT TIME OF RESERVATION. Rented from Uhual many times & have never had an experience like this. It was beyond horrible. Very dissapointed with uhual. Truck also had a ton of exterior damage & needs an alignment. Steering wheel shook like crazy while driving. ThanksGregory J.
The gentleman that least me the car trailer was very accommodating and very patient he was only man in the store was very busy I would recommend him anytimeJeffrey S.
El cliente no dejó un comentario.Gregory E.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.Charles J M.
make sure what you are quoted that is what you pay !! quoted $150.00 but we had to pay $191. 00 don't feel that is good business we had to pay extra $41.00 guess we were quoted the wrong price we should not pay for someone mistake. other than that everything was okay!!JAMES T.
Clean trailer, good tires, no problems on road. Recommend this location 5 star. Thanks UHaul!MEL G.
El cliente no dejó un comentario.Ralph P.
El cliente no dejó un comentario.Sheril L.
El cliente no dejó un comentario.JEFF R.
El cliente no dejó un comentario.Michael C.
Did not catch the gentlemen's name but he was very polite and easy to work with.Kathleen C.
El cliente no dejó un comentario.Mark W.
The store where we rented the uhaul trailer was very kind and helpful. Highly will recommend there store. Thank you. Mark ChristyMark C.
El cliente no dejó un comentario.Patrick L.
Trailer didn't work right. The trailer brakes wouldn't recognize even after switching from the 4pin to an adapter to plug it into the 7 blade plug.Jeremiah M.
great location for the areaCharles M.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.Glenda P.
El cliente no dejó un comentario.Sharon T.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.TODD E.
I rented a car dolly in Florida on Tuesday Sept 4 for one way trip to Arkansas. I ask for a 2 day rental, and was told I could only do a 4 day rental. Explained I didn't need it for that long and could I get it for less time and cheaper amount. I was assured if it was returned earlier then I would be issued money back. It was returned before noon on Sept 6 at Magnolia location. The lady in that office said she could not return any of my money even tho I only used it for 2 1/2 days out of the 4. I am very disappointed with the service I have received. Mona MolarMONA M.
El cliente no dejó un comentario.sarah S.
El cliente no dejó un comentario.dwayne A.
El cliente no dejó un comentario.JOHN H.
I had to drive more than 40 miles round trip to find the trailer size I wanted, even though I passed another U-Haul dealer on the way with the same size on his lot. I used Express Check-in from home but still had to wait 45 minutes while the attendant, who clearly had not been trained, worked through the process. She finally had to call her boss, hold her smart phone up to her computer screen, and ask him what to do. Then I had to hook up myself, without a safety inspection. Also, I rented a 5' x 9' because I had something to move that was just under 5' wide. To my disappointment I found that your 5' wide trailer is only 4'3", so I didn't even use it. VERY DISAPPOINTING experience. So, to improve for the next customer? Make sure your vendors know what they're doing, and that they do it. Protect yourself, your equipment. and your customers by doing having your vendor hook up and inspect. And, since so much business is online, be truthful when you post dimensions.Robert P.
The return process was smooth and relatively fast. Staff was very nice.Stan S.
I called him out of the blue because I had to drop my cargo locally instead of in Hernando. Very happy to help me and was a pleasure to talk to .DAVID D.
The unit was not clean. I had to throw away a bunch of junk and sweep up Tracy, dirt and broken glass.doug M.
I had previously booked pickup at another location and it was changed to this location. I arrived at a shady convenience store and asked the lady at the counter about my reservation. She spoke very limited English and had no clue what I was talking about. I checked in online before hand so I wouldn't have to be there long(I was wrong) She called a gentleman on the phone and spoke to him in another language. They then began to video chat so he could see the computer and tell her what to do. In the mean time she was still having to wait on the customers at the counter buying lottery tickets. She took my drivers license and done something on the computer. She then asked me to go outside and verify my tag number on my truck (she couldn't because she was waiting on customers at the counter) Finally the gentleman on the phone got her through the process and she took my credit card. After processing I signed and asked for my drivers license back and she told me that she was going to keep it until I returned the trailer(I was returning to a different city) I finally told her that I wasn't leaving without it and she gave it back. Was pointed out to the parking lot next door and told to take a trailer. In a sand lot sat 3 trailers so I guess I had my pick? Found a 6x12 I paid for and went to hook up(by myself) I got hooked up and had to put my truck in 4 wheel drive just to get out of the sand the trailer was stuck in. She never even saw what I was driving and sure didn't inspect anything (I have a new Ford f250 fx4) but could have been towing your trailer with anything. After arriving home I opened the trailer to start loading and it was full of sand and mud(looks like someone had hauled atvs in it) so spent 30 minutes cleaning it out before I could put furniture in it. Trailer itself no problems. I think personally uhaul should take away this location for the good of the customers and the safety of everyone Thanks Dustin KelleyDustin K.
Nothing, employee came out to me as i pulled in, took paperwork and said it will be all set by the time i unhook. In and out.michael D.
El cliente no dejó un comentario.william R.
Why do I have a reservation at 2 places on Saturday.Then I receive a phone call on Sunday asking where I'am. For the trailer on Sunday which I never had a reservation for. Also the first place I went to had 2 trailers with bad lights, so I had to go to a diffrent location which I had to back track to get the trailer.Michael B.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.SHAWN A.
El cliente no dejó un comentario.ULLRICH Z.
When we were nearing the end of our journey we were leaving a truck stop in Baldwin, Fl. when we were stopped by a woman named Wanda Fluentez. She works part time for U-Haul and noticed that the strap had slipped off our tire on the car dolly. Helped us put it back on and was so pleasant. She didn't even have to do this but did. Great emplyoyee you have there. Thank you WandaBRADLEY B.
El cliente no dejó un comentario.Alex F.
Atul - owner / mgr at the Homosassa FL UHaul dealer where I picked up my 6x12 trailer was very professional and more than acomodating in his handling of my rental. The change in drop locations was EASY and the drop off also EASY! First time U-Haul renter - NOT my last.... great economical moving alternative!!Andrew L.
El cliente no dejó un comentario.CRAIG S.
The man at the store was rude and "ordered" me to fold the blankets in the truck and he would be back. It was close to 100 degrees out. and after folding around 12 blankets called uhaul and was told by representative I didn't have to fold blankets and she would send me a receipt as there was no air conditioning working in the truck for a one way from NH to Florida and this was the icing on the cake. . Days later another charge came through my credit card for an extra day after being told everything was all set..... overall a bad experience period.Sandra H.
El cliente no dejó un comentario.CURTIS W.
El cliente no dejó un comentario.Peter J.
First Uhual currently does not have a manager, which was oblivious on some of employees attitude. The person who helped the most had just clocked out to go home and stayed around to help meJoseph S.
The u-haul rep. was very courteous, knowledgeable and helpful. He came out to make sure we had hooked up properly, which we appreciated. Upon our return he began the paperwork as soon as he saw us return as to not hold us up any longer than necessary. Thank You.Jerry B.
This was just a drop off point for me. Agent just had to check the equipment and sign the receipt.Jere M.
Very friendly and helpful!Amanda O.
El cliente no dejó un comentario.ED B.
El cliente no dejó un comentario.DEAN M.
El cliente no dejó un comentario.GREGORY Z.