Customer Reviews for Sunbury Ace Hardware
(U-Haul Neighborhood Dealer)

612 reviews

300 W Granville St   Sunbury, OH 43074

(740) 965-3001

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(740) 965-3001

300 W Granville St
Sunbury, OH 43074

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–8 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was awesome and very helpful.

MICHELL DRAKE 
Rating:
5.0

easy and fast pickup - truck had nail in tire and ball joints are going bad but other than that the move went without a hiccup

Chris Lafollette 
Rating:
5.0

No suggestions

Michael Schmidt 
Rating:
5.0

Customer did not leave a comment.

Emily Vance 
Rating:
5.0

Good.

Joseph Homeny 
Rating:
5.0

You're mobile check did not work at all. Location would not stop spinning and then when trying to chat, chat wouldn't send a message. I also tried to change from mobile check in to standard and it wouldn't succeed. Horrible app.

James Sheafer 
Rating:
5.0

Customer did not leave a comment.

MELISSA EVANS 
Rating:
5.0

Customer did not leave a comment.

Daniel Ziegler 
Rating:
3.0

The backup camera/display/audio system were disabled on this cargo van. The lack of a backup camera in a vehicle with this little visibility is dangerous.

Matthew Monaghan 
Rating:
5.0

Fuel tank was not full. I drove a total of 60 miles all but 6 miles freeway and country. I put 10 gallons before returning. Left gas receipt with Ace Hardware/ U HAUL.

GREGG ST. JOHN 
Rating:
4.0

Customer did not leave a comment.

David Blakeslee 
Rating:
5.0

Customer did not leave a comment.

james whalen 
Rating:
5.0

Customer did not leave a comment.

jon self 
Rating:
5.0

Everything was perfect, the vehicle was brand new, with wireless android Auto and easy to drive. One thing I did not like, us that it was not easy to understand the level of gas in the trunk. I added 10 gallons just in case, but I did not see any indicator. When I left the vehicle I was told it was full. Probably I overpaid on gas, but that is ok.

ELTON KOLA 
Rating:
5.0

No issue's

JOHN INSKEEP 
Rating:
5.0

Easy reservation system. Fast check out at ACE hardware. Easy return - receipt emailed the next day. Smooth process

Amy Barends 
Rating:
5.0

Customer did not leave a comment.

Madeleine Dautartas 
Rating:
5.0

Customer did not leave a comment.

Kimberly Thayer 
Rating:
5.0

Online check in is terrible. Waited 15 minutes for approval before giving up and checking in inside.

MICHAEL GIBSON 
Rating:
5.0

Customer did not leave a comment.

Mark Almendinger 
Rating:
3.0

The parking lot was much too small to return a 15' truck. Pickup trucks not parked within parking spots, pickup trucks not even parked in parking spaces made maneuverability pretty much impossible.

Mark Nagy 
Rating:
5.0

Customer did not leave a comment.

Mark Musgrave 
Rating:
5.0

Customer did not leave a comment.

Rick Wilkes 
Rating:
4.0

The U-haul app is a little iffy. I managed to get thru it but I could have gotten done faster if I would have just walked in face to face

William Hirn 
Rating:
5.0

Customer did not leave a comment.

Melissa Gutierrez 
Rating:
5.0

Stress to those who rent your equipment, bring it back as clean as you received it. Clean up your own dog hair, don’t be so inconsiderate. We tried to remove as much as possible.

Jeff Owens 
Rating:
5.0

Customer did not leave a comment.

Carl Eyman 
Rating:
5.0

Customer did not leave a comment.

Carl Eyman 
Rating:
5.0

Great experience thanks

Jerry Stambaugh 
Rating:
5.0

Customer did not leave a comment.

Raffaele Marinucci 
Rating:
5.0

Customer did not leave a comment.

Katherine Killen 
Rating:
5.0

Customer did not leave a comment.

LISA COOPER 
Rating:
4.0

No suggestions

Dennis Dulinsky 
Rating:
5.0

Customer did not leave a comment.

GAYLE PARTLOW 
Rating:
3.0

I checked in online but didn't get to skip the line to get the key

YAN ZHENG 
Rating:
5.0

Cab was dirty and had pet hair all over cab otherwise great rental

STEVE MAPLES 
Rating:
5.0

Customer did not leave a comment.

Barbara Porter 
Rating:
5.0

Mathew was very helpful in setting up the reservation. Dean was very helpful in getting the Uhaul the day of and Sean was helpful upon return. I had zero issues with the folks at Ace Sunbury.

Robert Tokarski 
Rating:
5.0

Vehicle was very muddy and had tant was around 1/8 tank when I picked it up. I had to clean out floorboards with sponge and water. When I told attendant they didn’t seem to care about my concerns

Christian Hicks 
Rating:
5.0

Customer did not leave a comment.

MARY CASTIGLIONE 
Rating:
5.0

Customer did not leave a comment.

jerry rhoades 
Rating:
5.0

Customer did not leave a comment.

THOMAS RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Leona Gleason 
Rating:
5.0

Customer did not leave a comment.

Robert Collier 
Rating:
5.0

Customer did not leave a comment.

Joe Danna 
Rating:
5.0

Perfect experience! Could not have been easier. Excellent!

Robyn Fletcher 
Rating:
5.0

Thank you for a wonderful experience

Donald Branham 
Rating:
3.0

Everything was great except I had to go to a different location to pick up the truck from where I originally scheduled. This went from a 10 min drive to pick up to a 30 minute drive. But customer service was good and everyone was really nice and helpful.

Candy Burg 
Rating:
5.0

A very pleasant experience. Staff was helpful and made it easy.

ART REITZ 
Rating:
5.0

Dean at the Sunbury ACE Hardware was a pleasure to work with. He was very friendly, knowledgeable and even called me a couple days before I was to pickup the equipment to assure me it would be at the store and ready for me to pick up. That is great customer service!

william bucher 
Rating:
5.0

Customer did not leave a comment.

April Rawson 
Rating:
4.0

The computer for the Tirer’s was on. That needs tobe taken care of. It makes you feel like something was unsafe..

michelle hawkins 
Rating:
5.0

The only thing that happened was the tire light came in about 25 miles from Sunbury. Otherwise the experience was fine.

Ben Hickey 
Rating:
5.0

Tire warning flashed on the dash but I couldnt notice anything wrong while driving

Robert Vance 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hynes 
Rating:
5.0

The people at Ace are so nice! Highly recommend. Convenient location & free popcorn!

Shannon Kriegmont 
Rating:
4.0

Customer did not leave a comment.

Sonya Hytree 
Rating:
4.0

I entered all my information online and when I arrived there they asked me all the information I had previously entered online. What was the point of doing it online for 24/7 access when I still had to go inside and do everything again? The truck was visibly dirty with trash still inside and the windshield was filthy with bug splatters and the wipers would not clean them. Very disappointed with the service.

Jeremy Yates 
Rating:
5.0

They were super nice and friendly. Everyone that was working there.

NANETTE HUSTED 
Rating:
5.0

Inside truck was dirty. Cigarette smell and ashes on driver's side seat. Receipt and other trash on floor. Dash was dusty. I didn't rent a hand truck but there was one in back of truck. Truck has over 100,000 miles and it drove rough, loud Staff was polite and knowledgeable.

KellyJohn Rebarchak 
Rating:
4.0

The tire pressure light was on for 2- of the tires.

Jodi Pfeifer 
Rating:
5.0

Customer did not leave a comment.

Cathy Eifert 
Rating:
5.0

Quicker authorization on phone check in. It took 5 minutes to get my rental credentials approved.

MICHAEL GIBSON 
Rating:
5.0

Customer did not leave a comment.

Ric Storts 
Rating:
5.0

Customer did not leave a comment.

Ric Storts 
Rating:
5.0

Customer did not leave a comment.

Russell Apple 
Rating:
3.0

It took a long time to return the truck as they needed 3 people to try to figure out the computer system. They also said they would remove the $10 furniture pad charge, but that never happened. Way to go Uhaul for taking my $10 as I never plan to use Uhaul again.

Eric Henrickson 
Rating:
5.0

Dean was fantastic at pickup. But the interior of the truck cab was full of dog hair and smelled like wet dog from the previous renter. I was charged $25 at drop off for the clean up. I've sent multiple emails because on top of having to deal with the mess while I rented the truck, I shouldn't also have to pay to clean it up. I have not received a response and it's been nearly 2 weeks.

Ian Milne 
Rating:
5.0

Customer did not leave a comment.

James Crawford 
Rating:
3.0

So I reserved a uhaul truck, but when I came to pick it up, it wasn’t there. Admittedly I was late (oopsie), but they explained that the person who had the truck the day before had been allowed to extend their reservation, which took my truck away! Luckily there was a van that wasn’t reserved, so I was still able to move all my stuff. But, because the van was smaller than the truck, I had to take more trips, meaning more miles, meaning extra charges. I understand this sort of stuff happens, so I’m not upset/angry, just frustrated.

Karin Brown 
Rating:
5.0

Kind and respectful service.

Edward Weyandt 
Rating:
3.0

I did a mobile drop off only. Pain in the neck taking all of these photos lol

MARY WAYT 
Rating:
5.0

The rep at Ace Hardware was very nice and helpful

Leona Gleason 
Rating:
5.0

Floors were muddy. Dried leaves in driver cabin & bed. Paperwork left from previous renter.

Diana Garber 
Rating:
5.0

Just keep doing what your doing. The Ford truck I rented was a great machine!

Jon Mckitrick 
Rating:
5.0

Customer did not leave a comment.

Allison Schmaltz 
Rating:
5.0

Customer did not leave a comment.

Grace Korandovich 
Rating:
5.0

Customer did not leave a comment.

Barry Baney 
Rating:
5.0

Customer did not leave a comment.

daniel huffman 
Rating:
5.0

Customer did not leave a comment.

Thomas Halloran 
Rating:
5.0

Customer did not leave a comment.

JUDITH POWERS 
Rating:
4.0

I was over charged for a dolly and blankets that I did not request.

MATTHEW POLLOCK 
Rating:
5.0

thank you for helping me get the right truck to get the job done!

Kirsten Bowen 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Moran 
Rating:
5.0

It was very easy to rent. Friendly and helpful people It was a very nice cargo van.

Cindy Voorhees 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAYES 
Rating:
5.0

Customer did not leave a comment.

Brett Woods 
Rating:
5.0

Cabin floor was kind of dirty. Wasn’t really a big deal though. Everything worked and the whole process went smoothly overall, so there’s really not much to complain about.

Richard Reid 
Rating:
5.0

I just want to say I had the best experience with Sunbury Ace hardware when it comes to renting a U-Haul then I've ever experienced from any other U-Haul place!!! And trust me I've used U-Haul many many times!!! So friendly! And such nice people! This out of at least eight moves that I have done through U-Haul Sunbury Ace hardware you are definitely the best I've ever had an experience with!!! I just want to say thank you all so very much not only for your kindness but also for your service with a smile on your face and true words of the amount of what I would pay you're definitely the place I'll go if I ever need a U-Haul again!!!! Merry Christmas Sunbury Ace hardware!!!

vicky Wallace 
Rating:
5.0

Customer did not leave a comment.

Michael Kercsmar 
Rating:
1.0

Don't change price on someone or charge them for things they don't use

Christopher Robinson 
Rating:
5.0

Very efficient and friendly team to work with.,

CHOONG LEE 
Rating:
5.0

Called a week before I needed it and the person at the location suggested I make a reservation on the U-Haul website to make sure i got the size vehicle I needed. Glad they did that as I only needed a van this time instead of a truck. A very helpful suggestion.

Kim Banez 
Rating:
3.0

Was told that we were unable to drop this off there, as they rent not receive and we should have a packet of paperwork we never received. Finally, we the consumers rerommended running the trailer it was agreed that they could find the routing and accept the drop off. Returning this item took over half an hour.

DEAN HOOPER 
Rating:
5.0

Everyone was so friendly and nice and everything went smoothly

Tracy Lewis 
Rating:
5.0

Customer did not leave a comment.

James Shields 
Rating:
4.0

Customer did not leave a comment.

todd prince 
Rating:
4.0

Customer did not leave a comment.

ryan darner 
Rating:
5.0

Customer did not leave a comment.

cindy Coe 
Rating:
5.0

Customer did not leave a comment.

Ronald Schaefer 
No reviews have been submitted for this location.

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