Customer did not leave a comment.tracy A.
Customer Reviews for Sunbelt Mfg Co Gladewater
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Abilene U-haul didn't provide enough pads, short of inventory. In and out service here was fantastic and provided polite and helpful help. Very pleased with their service. Manager at Gladewater received stuff on the 4th August but we didn't receive it till the 28 August 10 u-boxes, 5 was sent to Longview, they gave me the run around. Had to file complaints on both locations to great results.Woody S.
The moving helpers, Murphy's movers were awesome!Victoria L.
thank you for all assistance and information. The people were on point with answers.ileana E.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Sarah R.
Great, friendly service! I will be using Sunbelt location from now on.John F.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.brenda F.
Great place great customer servicerobert B.
Great customer service and everything was in working order and ready to go.Todd C.
Customer did not leave a comment.MICHAEL N.
Absolutely phenomenal staff, great manners, and the office was very clean and well decorated.Cameron B.
Perry is great! He goes above and beyond!! Uhaul should be proud to have a helpful and customer service oriented man to represent Uhaul.CAROL L.
They were supposed to be closed but by chance there was some one there.james F.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Sarah M.
GREAT CUSTOMER SERVICE! I have rented from a lot of uhaul locations and this one is by far the best!Conner P.
No $20/day truck available here on day I rented, though 4Ã—8 just right for my taskTobin W.
When filling an order from another store to meet the customer's request, be sure that each store is on the same page to prevent mix-ups such as the one I experiencedRonnie T.
the young man who greeted me at the drop off site met me at the drive and guided me on where to drop the trailer which he almost had disconnected by the time i got out of the truck, now that is quick service.Donald B.
Perry was great with fast and excellent service to get us in our uhaul.Amy M.
Nothing at all very helpful and excellent service!!!Dolly M.
Customer did not leave a comment.Pamela C.
Perry when I called him on the phone was nice and personable. I had a question and he helped from making a possible bad mistake. Awesome guySean W.
Customer did not leave a comment.Bradford Patrick P.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Cody R.
They were very helpful and accommodating to my changing needs.AMY M.
The u haul guy (in gladewater)was Super helpful and accommodating! He made special arrangements to get me in and out in a timely manner. Very professional. He was a younger guy (30's) and went to university of north Texas & his wife just had a new born. Unfortunately, i can't remember his name. I've rented from u haul a lot. This guy was the best I have ever dealt with.edward M.
Customer did not leave a comment.DEMETRIA I.
Customer did not leave a comment.Rudelya M.
Customer did not leave a comment.Randy L.
Perry at Sunbelt Mfg Company was extremely professional & efficient. My experience could not have been better. I highly recommend this location.david C.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.Clay H.
Very friendly and helpful!!donald M.
Customer did not leave a comment.Alan A.
Awesome service!Perry C.
The car hauler I rented had a tire strap that was cut and wouldn't reach over the tire to the ratchet.Brady B.
I had 3 people in town from New Mexico to help with the move. I expected to be gone about 40 minutes to get the truck. 3 hours later, and after inconveniencing my friends for THAT long, I had the truck after spending a LOT of that time on the phone figuring out how to use your app. I am an IT professional. I install software for a living. I was so frustrated with the Customer Service personnel that also did not have sufficient knowledge of the app, I decided that Uhaul has gone from my go-to place for moving trucks to the very last place. If there are simply no other choices for moving trucks, I will reluctantly rent from Uhaul again. I don't believe in rewarding businesses that do anything other than provide goods and services that actually benefit the customer, not push then to the point that they are freakin' pissed off. Trust me, me and my girlfriend were both pissed after enduring that experience. I will not subject myself to that experience from Uhaul again. If the Uhaul guy at the first Uhaul place had told me about the truck being available would have simply said that it was an unattended pick up site, I would have had time to go elsewhere for the truck. He didn't do that. After being put on hold while your rep figured out the app, I started calling around to other places in the area to get the truck, and they were closing at 2. We wouldn't have had enough time to go back to Longview before 2PM after wasting nearly an hour at the Uhaul site on the phone and looking for an on site attendant. By this time, our friends that were there to help with the move were starving. We left the site to go back to Longview to get them some lunch. My girlfriend was on the phone with your customer service all the way back to Longview and part of the way to lunch. Afterwards, we went back to Gladewater for the final 25 minutes of being put through the proverbial ringer on your freakin app. Never Again. This experience was beyond ridiculous.james W.
Customer did not leave a comment.Kim B.
I will definitely rent from them again.barry W.
Communicate with customers when making reservation what type of light adapter they may need to accommodate your trailers. I had an adapter, but most people probably wouldn't. I can see where that could be an issue. The gentleman at the facility was extremely friendly and helpful.Amanda H.
Customer did not leave a comment.Samuel B.