Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)

229 reviews

2000 Columbus Pkwy   Opelika, AL 36804
(E Of I-85)

(334) 705-8847

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 705-8847

2000 Columbus Pkwy
Opelika, AL 36804
(E Of I-85)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Noted what I asked. Check in was quick

Britney C 
Rating:
3.0

Customer did not leave a comment.

Robyn M 
Rating:
4.0

Customer did not leave a comment.

Walter K 
Rating:
5.0

Customer did not leave a comment.

Kerry C 
Rating:
4.0

The moving truck was not clean on the inside. There were many loose nails all over the floor. I reserved a furniture dolley but the location didn’t have any. The $7 charge was still on my bill despite the location not having any. I reserved 2 packs of 12 moving blankets but only 5 were in the truck. I was still charged for 24 blankets. Most were dirty & had holes in the blankets. Other than that, the truck worked well & the mobile check-in & drop off was easy to use.

Jacob M 
Rating:
5.0

Customer did not leave a comment.

Shannon C 
Rating:
5.0

Everything went perfect! The equipment was very clean and ran very smooth. All the employees at both locations were very nice and helpful.

Lezette T 
Rating:
5.0

Customer did not leave a comment.

Gregory W 
Rating:
5.0

Customer did not leave a comment.

nancy K 
Rating:
4.0

The customer before me left a cigarette wrapping in the floor. The truck wasn't dirty but wasn't swepted out well. To me it wasn't a big deal. But when I returned it the agent said after every return it should be clean. I explained to him maybe that customer didn't know because the lady didn't tell me either. She told me make sure I put the gas back where it was if not I would be charged. An how to contact roadside assistance if something happened.He was real polite an said she should tell everyone.

Ruedean R 
Rating:
5.0

Customer did not leave a comment.

Dylan S 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
4.0

Customer did not leave a comment.

Kenneth T 
Rating:
4.0

Somewhere between the time I rented the vehicles and returned the last one the computer made a change in my charges. I paid the extra charges but would like to see this investigated please.

alicia m 
Rating:
1.0

i dont feel that the price was very fair!!!!!!! i will next time use another company!!!!!!!!!!!!!!

tia f 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
4.0

Customer did not leave a comment.

Rob A 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
4.0

I think I got charged for insurance coverage twice and I need an explanation of a coverage charge on my receipt.

Joel C 
Rating:
5.0

Customer did not leave a comment.

marcus w 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

Customer did not leave a comment.

Rachel M 
Rating:
5.0

Good location

Denise L 
Rating:
5.0

Excellent customer service!!

Ken W 
Rating:
5.0

Only thing missing was a hand truck

charlene m 
Rating:
5.0

Customer did not leave a comment.

Laura E 
Rating:
5.0

Customer did not leave a comment.

debbie p 
Rating:
5.0

Customer did not leave a comment.

RANEY C 
Rating:
5.0

Everything was done professionally and the service was courteous and welcoming

Gary C 
Rating:
4.0

I did not receive the furniture dollys I paid for. I did not get a refund.

Amanda C 
Rating:
5.0

Customer did not leave a comment.

Joanne D 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Check engine light was on

Martin K 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

I absolutely love the lady that helped me customer service she was very nice and helpful.

Keyiq V 
Rating:
4.0

Truck was a piece of crap, Sounded like it was ready to explode, brakes were terrible, alignment was off, shaked like a leaf not a great thing to drive 680 miles on highway, and no cruise control. I’ll rent elsewhere next time

Nicholas B 
Rating:
4.0

Make rental people inspect trucks closer

Paul l 
Rating:
5.0

The truck check engine light and another one was on but other than that truck was clean.

Renee M 
Rating:
5.0

Customer did not leave a comment.

Jeffery B 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T 
Rating:
5.0

Night and day vs pick up spot.

Glenn C 
Rating:
5.0

I rented a truck from May 8th to May 15th. However, I applied for 5 Furniture Pads, but they were not in the truck. Is this $50 refund possible?

Sukhwan K 
Rating:
5.0

Customer did not leave a comment.

Nancy A 
Rating:
5.0

Customer did not leave a comment.

Kathryn W 
Rating:
3.0

tires on truck was almost slick

JOHN R 
Rating:
5.0

Customer did not leave a comment.

DOROTHY S 
Rating:
5.0

Customer did not leave a comment.

TORRY B 
Rating:
2.0

The place reeked of cigarette smoke and the location did not feel like a safe place to do business.

TRILLIUM M 
Rating:
4.0

Customer did not leave a comment.

MALLISSA H 
Rating:
5.0

Great customer experience!!

PHILLIP E 
Rating:
3.0

Truck was dirty inside and the ramp was not completely locked in place and rolled out while driving.

Richard S 
Rating:
4.0

Customer did not leave a comment.

Charles s 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
4.0

Customer did not leave a comment.

TERRY C 
Rating:
5.0

My uhaul experience with actual in person people was great. However uhaul completely screwed us on our first reservation by booking a truck that didn’t exist. No one from uhaul called like they were supposed to and I cannot reach a soul in the call center. Terrible customer service. Y’all treat customers like dirt and won’t answer for it. Oh and to the one girl, Courtney that I actually did get in contact with that one time at the 1800 number…I hope you get written up for “placing me on a brief hold” and putting me back in the que because you’re too lazy to do your job. I will be going to BBB and filing a report with them as well. Own up to your mistakes, Uhaul and hire some people for your call center because it all sucks so back I wonder if you’re about to close up shop. I wouldn’t recommend a uhaul to a dog let alone anyone else.

Miller J 
Rating:
5.0

I can not remember her name but the lady at the front desk was very polite, patient and knowledgeable of her job! I could not have gone to a better place! Thank U!

SHELIA T 
Rating:
5.0

My only complaint is the ramp. Needs a little lubrication. Other than that, the truck was a breeze to drive. Rental process was very easy. Thank you Sun Self Storage, Opelika, AL.

MICHAEL B 
Rating:
5.0

great location for me

CAROLYN J 
Rating:
4.0

You can not force customers to drive 70 miles out of their way to get a truck the proper size.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Great customer service, too!

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

Customer did not leave a comment.

BRIAN P 
Rating:
5.0

Drivers side window was off track and wouldn’t roll up correctly. Uhaul telephone customer service is horrible. People at Sun Self Storage were more help than uhaul customer service.

DEANA H 
Rating:
4.0

Customer did not leave a comment.

Carolyn M 
Rating:
4.0

Return of truck was done remotely.

Ginger F 
Rating:
1.0

I was overwhelmed by the price. I booked my reservations in valley and was emailed a reservations to pick up in opelika. I paid $150 for a $19.99 truck rental. I should have just got a bigger truck that my stuff actually fit in if I had to pat that much or rented it for more days.

Tinila M 
Rating:
4.0

Customer did not leave a comment.

Joyce D 
Rating:
5.0

Customer did not leave a comment.

Tammy R 
Rating:
5.0

Customer did not leave a comment.

Rachael R 
Rating:
5.0

Customer did not leave a comment.

Valerie L 
Rating:
3.0

Your truck share 24/7 sucks. It was supposed to be easy, but it wasn't. Your customer service reps were rude when I called for help. I don't plan to ever rent from uhaul again.

Ellen S 
Rating:
4.0

The young lady at the store was courteous and helpful. But, overall, the so-called "automated" check-in protocol was vastly overly complicated with essentially zero ability for the store attendant to override and complete a manual check-in. Too bad.

Mike M 
Rating:
5.0

Spilled liquids dried on floor. Dash and everything was dirty.

THOMAS A 
Rating:
3.0

My comment is not about the location. The location was good and the lady at that location is the only way we got help to get the truck. We stayed on hold, on the phone with UHaul siting in our car for over an hour without being able to get the online checkin process resolved. It was frustrating sitting there right beside the truck that was ready for us and we couldn't even get the keys because of an online issue. We finally gave up and went back inside and begged the lady to help us. She said she could get in trouble for helping us do it (meaning us not going through the online process) but we should not have been on hold for an hour waiting on the Uhaul App to work. I hope the lady has no repercussions for helping us as she was the only way we were able to get the keys. If you want a suggestion - let the UHaul offices help the customers when the App does not work properly. We have always used the UHaul brand. The is the 2nd time we have had issues with the online method.

Neal J 
Rating:
4.0

The gentleman who helped me was very friendly and helpful.

Barbara B 
Rating:
5.0

Customer did not leave a comment.

Rajen S 
Rating:
5.0

Customer did not leave a comment.

Brooke K 
Rating:
3.0

The vehicle was not clean in the box or in the cab. We did not do a walk around on the vehicle. And it was not full of gas, though they said it was. The lady at the desk was very nice and was very helpful. The location smelled of cigarette smoke.

Frank O 
Rating:
5.0

Customer did not leave a comment.

Kimberly W 
Rating:
5.0

Very efficient, swift, hassle-free service...very pleased!!

Altwune L 
Rating:
5.0

Vehicle smelled like an old bar

Eric H 
Rating:
4.0

Quick and easy rental with excellent service

Lee G 
Rating:
5.0

Customer did not leave a comment.

MELVIN W 
Rating:
5.0

Customer did not leave a comment.

MELVIN W 
Rating:
5.0

Customer did not leave a comment.

DONALD T 
Rating:
5.0

Customer did not leave a comment.

Corene M 
Rating:
5.0

If think ok good sevice.

Shawn K 
Rating:
1.0

I was charged for fuel, when I left the gas hand exactly the way it was found. I have pictures to prove it. Also, Uhaul changed my reservation location the day before pick-up which caused me to go 25 miles (at 0.99 a mile!) more than originally anticipated.

Jerraco J 
Rating:
5.0

Customer did not leave a comment.

Garvin E 
Rating:
5.0

Excellent service. In and out quickly.

chris m 
Rating:
5.0

Nothing should change , !! The staff was great and made it easy !!

Laura R 
Rating:
5.0

Customer did not leave a comment.

Alton J 
Rating:
5.0

Customer did not leave a comment.

ALEISHA B 
Rating:
5.0

Customer did not leave a comment.

lawander w 
Rating:
5.0

Customer did not leave a comment.

June M 
Rating:
3.0

Customer did not leave a comment.

Terry s 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Ayanna S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top