Everything was great The personnel were very helpful! Great experience throughout Thanks again!
William S
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems getting the truck I needed. Helpful and friendly staff, great location, highly recommended!
Brian BTruck was stuck in mud while unloading. Called Uhaul. Was told they would send wrecker. For $475!!!!!. Called local wrecker. Cost? $135. Will use Budget truck rental from now on.
Dan CNothing.
Richard BExcellent service, friendly staff.
MALCOMB PVery helpful front desk staff was very informative and respectful would highly recommend giving her a raise!
Chaunce RCustomer service was outstanding.
ALICIA VHard to find after hours drop off area
George JUsed the night drop box so cannot address location question.
Alan RNothing. Service was excellent.
Richard MFriendly and caring environment.
Sylvia CThe truck i rented did not work. Had to wait an hour to get someone to come out and fix it. Truck died again during my rental. I was told that I would be compensated for my lost time, but that was not true. No one at u-haul has responded to me.
Benjamin WI rented a 26' truck in advance only to be told the day before moving that I could only have 20' truck. I guess the rude scheduling wanted to give my truck to someone else. She offered no remedy m, no discount, no sorry, just we have a 20' available. She was rude and disrespectful. I will never use UHaul again. The company has very poor workers and poor customer service.
Ron JThe reservation was made for 8AM pickup. The location wasn’t open until 9. The blankets ordered were not available. The truck had NO fuel in it. Needle did not register of E and fuel warning was illuminated. The tires were worn and provided no traction in grass at all. I was given a small credit for no gas and then charged me more than that when I returned it, although it had a solid 1/4 tank on the gauge. Very frustrating rental experience!
Peter SGreat staff. Truck was ready when I arrived.
Craig WGreat m customer service!!!! She was very friendly when I picked up and dropped off.
Tyneshia DGood follow up by the area GM
Kerry LSuper friendly staff! Kind, courteous, patient and professional!
Glenda Lcheck in process was a hassle. I wanted to pick up truck at 8 am before they opened and they had me picking key up at office which didn't open till 9 am. We spent 45 minuets with no instructions on how to get key. Corporate office changed reservation in computer so we could get key. Location was convenient and people were nice.
Robin LGreat customer service!
Priscilla LI returned the truck with half a tank of gas. I had to park on a steep decline which made the tank fall below half a tank so you charged me, not good. Also, the website said I was at the wrong location when I clearly wasn’t. The reservation process is clearly flawed on both pickup and drop off
Marvin FThe lady was extremely nice and made it easy.
Becky TI truly was against renting with u-haul because of past experience. Jose( manger) and the ladies definitely changed my hesitation. Great customer service is truly hard to find these days. They were amazing.. thank you
Angie RVery nice, clean and looked newer…
Bob WProvide signage re where to park truck upon return rather than just signs where not to park. It was confusing to know where to park since the no parking sign at the entrance was unclear whether it referred to just the entranceway or to the whole parking lot. We drove around looking for an alternative and returned to the lot when there were no other options around the building.
Marijo LThis was a horrible experience and Coporate office should know about what happen . Please give me a call at 717-775-9232
LaDarryl JSwitched my pickup location to a place that opened later.
Brandon NI was told at pick up there would be a refund if i return the uhaul with more gas than what it had at pick up but that was certainly not the case and i was disappointed with how this was handled i have sent an email questioning this and have yet to get a response.
megan sVery friendly staff.
Michael TThe Rep did not have any experience renting vehicles. She worked for another location & was unsure about most everything. Took a little bit to get it all taken care of. Even after several phone calls prior to getting there.
Leroy TWe dropped off after hours
Becky HHad difficulty paying with my credit card to yall's website delayed my departure by an hour and a 1/2 Which led to other delays . Your staff at the location in Birmingham We're awesome.
Myron TExcellent—keep doing what you are doing!
Dan AGreat customer service!
TIMOTHY SEverything went well
ROSS BThe lady was very nice and professional, but the truck was stinky. Y’all might want to spray air freshener before renting.
NIKITA BGreat experience!
GENA HI was completely satisfied. It met my expectations and the process was impeccable/ speedy. Can’t think of a thing to improve. Yet. Lol
Maeesther MYou could actually give me what I order 4 weeks in advance rather than notifying me within 24 hours of the move that I don’t have my truck that i ordered.
Heath HWas held up some time for problem with gas usage. Not showing correctly
ALLEN KCouldn’t have been better.
JOEL TUHaul reps were great and very helpful. Definitely will use them again on the future.
JULIAN BGreat Easy Customer Service from Jose (I think that’s his name) and Kasey, there’s no improving that. Keep up the good work.
TOMMIE CWas surprised that no one came and inspected the gas tank level or cleanliness. How do I know that I won't get an extra charge? But, a convenient location and a friendly office staff.
Douglas DThe drop off key box slot isn’t even wide enough to fit the key into it. We had to jam it in there. Which explains why it looks so beat up.
Mallory V