I ordered a 10' from the main U haul at Auburn two weeks prior. Did not like that I had to go to this location and was forced to get a 15' even though they had two 10' long trucks on the lot.
Richard Whitmer
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My things are covered in bedbugs now
Quardedric WilsonI was well pleased with the professionalism of this UHaul office location. The only issue was the computer verification process that was sent to my phone was a little slow. This was not a problem. The manager stepped right in to help with the process. She did an awesome job.
MICHAEL EDWARDSThe app is no good it doesn't even work
Shawn RainesNice customer service and truck was up front ready to go. Maybe mention to people that the 10 ft. truck does not have the pull out ramp. Just fyi.
Heidi HewittReservation was messed up and took 2 hours and MULTIPLE calls to resolve. Local site was helpful but other site on Opelika Rd in Auburn was VERY unhelpful and very unprofessional. They made the reservation at the Auburn location.
Danny SpeeksWe were told when we picked up the truck that the return location would be open until 7:00 on a Saturday. When we arrived at 5:30pm, the location had closed at 2:00pm and would not re-open until Monday at 9:00am!
Kal OravetWould have been convenient if the truck would have had a ramp.
DONALD BODDIELove u Guy’s Keep up the good work
Peggy IngramI called the location that was emailed to me on 2/6 the day I reserved the truck to find out that this was the wrong location that was one flag. Called the location that was giving to on the phone to confirm. Day of pickup was a disaster. I arrived like 40 mins before pickup, after paying for the truck the key was not there, the spare key didn't work. I was told that I could go to another location at 1pm but I needed to start moving way before 1pm. So, I was told that someone would come and make a key and it would take 15 to 20 minutes, 30 minutes to the most. I agreed and as that they just give me a call. Keep in mind everything was paid for and ready to go. So why did I get double charged talking about the first transaction was reversed but it has yet to show up in my account. I am very upset!!
Shenika BraxtonThe only problem with the rental was this location didn’t have all of the accessories I wanted and had reserved online. Other than that it was an excellent experience.
Neal HerringMs. Todd handled my last minute truck rental. She was exceptional; efficient and very professional. I was pleased with everything about my rental experience.
Leigh Clarkscan and go
Doletha FarrowYou don’t have to do nothing everything is just great
Peggy IngramNothing. It was a great experience.
Bryan HarrisThis truck was in need of a front end alignment or something. It has a hard vibration around 40mph and got even worse the more you accelerated. I called multiple times and was out on hold multiple times. I spoke to one representative which recommend me to be transferred to road side assistance. After being transferred, I was on hold over an hour and never spoke to anyone. This was the worst trip I’ve ever had. It was obvious this truck wasn’t checked prior after whoever used it last time because if it was the problem would of been noticed and fixed. I will never use this place again. My daughter and I had to travel in this uhaul that was swaying all over the road and could of be seriously injured after being on the phone over 2hrs waiting to speak to people which never happened.
Philip SmallSweet ladies in the front office. Great customer service
JANITA BALLThe office manager was very nice and helpful. I thought I left my keys in the truck, she went out to check for me.
KIMBERLEY ALLENThis was not the location that I requested to return. I drove an extra 5+ miles to get to this location.
Michael MillerGreat Customer Service 👌👍🏽
ELGIN WINGARDN/a
Cody SandersThe manager at the location was extremely helpful and able to get me on the road immediately. Nothing in terms of service needs to be changed.
LUCAS HUTSKYthere was alot of confusion on price for rental blankets. next time i won't bother with them.
jennifer cookNothing. Service was awesome and the sales associate was outstanding with helping me and making a very stressful time stress free!
Elizabeth YatesVery rude attendant, said she was charging me $20. for returning a vehicle to her location that was not listed on my contract even though it was returned two days early,
John BrayFriendly service Good location
ROBERT WHITTINGTONthe drop-off was very easy.
John PhillipAgent/employee at the Opelika location was incredibly rude. This means the proprietor of this location is doing a poor job of knowing what goes on at his establishment (Unless the rude person WAS the proprietor)
SCOTT FIGAROThis was the only location the app offered and when I arrived they claimed to not take tow equipment.
Anna Claire RogersThe UHaul I was issued did not have working A/C. I drove from Alabama to Georgia in 90 degree temperatures with no relief. I voiced my complaint when I turned the vehicle in and was told I would hear from someone, but that never occurred.
CHRISTOPHER KARLProvide a lock with the Uhaul so that the items being transferred can be secured when the vehicle is not occupied.
Latroya ScottI have photos showing I drove ONLY 20 miles but I was charged for almost 5x that many. This is absolutely ridiculous to me. Does no one check the mileage afterwards?
Katie BuxtonReserved the truck on Thursday morning for Friday morning pick up at 6am. I reserved 2 sets of hand trucks, 1 appliance hand truck, 2 dollies, and 120 moving blankets. Order confirmed no problem. I get there to pick the truck up takes me 45 minutes to get the online pick up done since this location doesn't open until 9am. I didn't have the first piece of moving equipment in the truck so that set me back 4 hours since I had to load by hand until the store opened, went back to the store to get the moving supplies and they did not have everything that I asked for plus they were going to charge me full price even though I had already been working 4 hours without it. I get a call later asking me when I am going to be finished with the truck knowing this is a 24hr rental since I didn't get it back to them before they closed I get charged for 2 days rental. I will never use u-haul for a single rental ever again. Customer service offered a $20 dollar coupon, wow thanks for nothing. By the way this was a 24ft truck rental.
Joshua SimsAwesome service very pleased with everything
John TuckerOn the truck I rented, the release handle for the emergency brake was broken and difficult to manipulate.
Bill FlickMy service was dry!! Not friendly at all... I didn't have my reservations right and I had no help..
TARA BURTONFriendly folks, great equipment, overall a painless move!!
William martinAfter walking around the 26 foot truck I noticed additional marks or damage on the truck that were not identified with a “black X sticky”. I went inside and informed the gentleman behind the counter of what I saw his reply was “it’s OK we’re not gonna charge you for that it’s no big deal” to which I replied “can I get that in writing”? he then walked outside with me and placed black X stickies on the damage that I saw and asked me, Do you felt better”? his condescending attitude was not appreciated.
Kevontrae BrownThe return of this rental was all screwed up. We were told that we could return anywhere in Vero Beach. When we did we were told it’s the wrong location.
ANDREW STEVENSNothing, everything was great,!
Deborah ThomasNever any problems with this place. As me and my friends would say A1
shakiel parkerThe extra charges are terrible. I’ve been charged 3x and that’s unacceptable.
ashaunda ellisBest U-haul location we've ever rented from. Friendly, helpful, efficient.
Renee PughNothing. Great service. Nancy and Jose went above and beyond to take care of everything we needed.
Kimberly SmithVery friendly and clean location, reservation check out was very quick and easy with professional people.
Tony CowanYour staff member Amanda was very personable, helpful and professional.
Stephen GeyerVery nice employee, very helpful and answered all of my questions to the best of her ability, very easy at check out. Great location and was easy to return the uhaul once I was finished, thank you!
Kenneth HallEverything was great. No complaints.
Jud horne