Customer Reviews for Sun Copies
(U-Haul Neighborhood Dealer)

1,121 comentarios

4019 N Illinois St Ste 100   Swansea, IL 62226

(618) 234-4980

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(618) 234-4980

4019 N Illinois St Ste 100
Swansea, IL 62226

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Rebeka J. 
Clasificación:
5.0

Love this company, highly recommended

Alicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATNA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
1.0

Learn how to communicate with your customers first then check the truck to make sure gas and mileage is correct before you assume it's not..

Nisha R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSANDRA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

Excellent customer service

tuan N. 
Clasificación:
2.0

Didn't communicate the process clearly. Just said return truck and put key in the door. Would have been nice to know that's what you do if you want a 20 dollar charge! I did receive a text from them… but I was already driving when I felt my phone… would be nice to get the full instructions! The truck was returned at 7… I had to drive an hour back in order to complete the entire process to prevent the charge. No receipt was emailed to me. I had to return to the store and obtain a receipt and then I got the email x2. My first experience with uhaul and not impressed

Karyle P. 
Clasificación:
1.0

If I make a reservation on-line, when I go to pick-up the equipment, I should not be charged anything differently than what is on my reservation. I had to pay an extra $115.00 in order to pick-up the equipment. What if I didn't have the extra money. The man just ignored my reservation I made in-line. When I logged back into my u-haul account, the reservation was not there as the original reservation that I made. Please have a conversation with the man at Sun Copies. I'm not the only one who is complaining about this.

Nichelle E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly A. 
Clasificación:
2.0

The truck had roaches all through out. And some got into my things . I had to spray my things and home down because there was some(roaches) in my things. Very Very pissed.

LATONYA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samerria B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lajavion R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
3.0

Extremely dusty inside and out. Windshield and front side windows covered with bugs and lite mud. I mopped entire interior before loading. Improved smell tremendously.

Connie R. 
Clasificación:
3.0

Price was to high for 2 hrs and low mileage. I probably won't return due to this.

Tyosiha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn E. 
Clasificación:
1.0

They are a rip off and try to get over and lie to keep deposit

MARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
1.0

Have pre and post trip inspections of unit.

Jamario C. 
Clasificación:
5.0

I was a little confused about filling gas to quarter tank but other than that nice experience.

John T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

allie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

WYNEE H. 
Clasificación:
4.0

Tire pressure was low in the vehicle.

AUSTIN C. 
Clasificación:
5.0

The front end alignment was off on the vehicle. The vehicle was difficult to drive and unsafe. The front tires were bald.

Karl M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TELESA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
Clasificación:
1.0

Very rude manger! Will not return.

VICTORIA J. 
Clasificación:
1.0

The person who works there is unprofessional and simple mind!

JESSIE M. 
Clasificación:
4.0

That location needs more training in the customer service arena.

Roland A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

change your website program to make it simpler to rent a vehicle.

JOSEPH S. 
Clasificación:
5.0

Mr. Ravi was so polite, courteous, respectful, and professional. I pray he continues to provide excellent service!

Wardell B. 
Clasificación:
3.0

El cliente no dejó un comentario.

STANLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

There was trash in the vehicle when i took possession of it. Service was quick, professional and friendly though. Only "negative", so to speak, was the trash that i assume a previous customer had left.

BRAD H. 
Clasificación:
2.0

I asked for a one way truck from Belleville, Illinois to Carbondale, Illinois and was told that was what I would get. When i arrived at Sun Copier in Swansea, Illinois at 9:00 am on October 30, 2021 I was told that I had to have the truck back by 4:00 pm that day and that it wasn't a one way truck. Due to the time it took to load the truck make the trip, unload the truck and get it back I wasn't able to return the truck until almost 6:00 pm and then I was charged another $124.00 maybe a bit more because I didn't have time to put gas in the truck which it didn't need since I was returning it with more than it had when I picked it up.

Mary Jo P. 
Clasificación:
5.0

I had a great experience but I paid for a dolly and there was no folly in the truck.

Briana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
1.0

Truck ran bad... charged me for 100 miles for a 10mile move.. Rude!

TIFFANY J. 
Clasificación:
5.0

Sanitize trucks steering wheel and door handles.

DARREN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MISTY G. 
Clasificación:
1.0

This place try to charge me for gas that I replaced I took a picture for proof that I filled up the gas tank but when I got there they tried to tell me I didn't and wasn't trying give me my money back I would never go back‼️‼️‼️‼️‼️

LATRICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angelene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rosalind G. 
Clasificación:
5.0

Explain up front the estimated bill vs actual charge a little better.

Gloria C. 
Clasificación:
1.0

The truck had an infestation of roaches and the owner said thats not his job and but took a can of raid to spray. ITS AN INFESTATION i had to wash it out, lay down plastic , spray and cover all my furniture with plastic

Katurah B. 
Clasificación:
5.0

Call in ask for Shanta because made sure everything got done in a timely manner. Love her job. Keep up the good work. Will use your service again.

KALIDAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD K. 
Clasificación:
2.0

I ordered the U-Haul online using UHaul.com. I had to pick up weight room fitness equipment in Mascoutah and was trying to pay less for gas by picking up at this location. Online, it said I could pick it up at Sun Copies and it said I could drop it off in East Alton, near the high school in which we brought the fitness equipment. Well, the manager at Sun Copies said that I had to return this UHaul to his store and could not leave it at the UHaul place in East Alton. Had I known this ahead of time, I would have simply rented the UHaul from the place in East Alton. So, he refused to allow me to have the UHaul if I did not agree to return it to his store. What was I supposed to do? Was I supposed to say no and now I have to drive all the way back to another location to get a UHaul that I needed then? This is very poor and for UHaul.com to allow me to sign up for the UHaul drop off at East Alton when not really allowed to is very poor. I am very upset as I had to drive the UHaul all the way back to Swansea after unloading it. A round trip of over an hour out of my way.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYMAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYR R. 
Clasificación:
1.0

The lady was great we like her but I got a voicemail from the man threatening to report the truck stolen not even 24hrs later I rented around 6pm Wednesday this dude left threatening messages before noon Thursday we moved things overnight so yeah we were sleeping the next morning (Duuhhh)

LAMARIUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERRY W. 
Clasificación:
5.0

Excellent, thanks so much!

Peter M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
3.0

The woman that works at this location is amazing the guys was okay but seemed a little unhelpful for the most part. They sent a bad U-Haul. To his defense he was helpful on helping me save money but somehow the main issue I had with them got resolved. So I will be using them again.

TERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE C. 
Clasificación:
3.0

The instore management could be a little more friendlier and a little more person oriented towards the customers

PATRICIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRON A. 
Clasificación:
1.0

I barely drove the truck I had and they took my whole deposits talking about I ran over the miles and only made 2 runs that wasn't fair apart

JOSH R. 
Clasificación:
1.0

The male owner was so mean and rude I came from out of state back home had uhaul storage and movers from uhaul website first off uhaul storage and truck contacted me and said I couldn't get my truck from who I originally picked that's ok but then no units available for the storage reserved I found someone else myself for a golden deal then the location for u haul was so rude trying to overcharge me more than was needed and or quoted I've not gotten many uhauls over the years but they have never had a pending charge they held my card account information and charged it when I came back that's cool beans but I did end up with $1.17 credit the guy was trying to get the truck back in 5 hours when I'm allowed 24 hours who the heck does he think he is placing that much pressure on someone trying to relocate stressful enough as it is; also says set the emergency brake when you return the truck it wasn't set when I received the truck I set it though and it really needs vacuuming in the driver area; lastly the movers scheduled through uhaul never showed up my 65 year old mother and I took two days to move everything out of my house and in the storage bruises all over our bodies stiff body in excruciating pain I was to be back to work Saturday with a Friday move I had to pay uhaul money for an extra day for the truck and miss 200 dollars for work Saturday 200 dollars Sunday while uhaul gets an extra day of money and the money for the movers is on hold pending on my account is holding my money so a total loss for me and finding my own storage this was the most horrible experience in life yet I shouldn't be responsible for the second day because your movers didn't show if they aren't legit they shouldn't populate on your site

Lavetrice M. 
Clasificación:
3.0

Air bag light was on, front end out of alignment and sloppy steering.

Charles W. 
Clasificación:
4.0

Fast and friendly service. Parking lot a bit tight to B/U truck and manage trailer.

Raymond W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CASSANDRA M. 
Clasificación:
5.0

Came to town in 2005. Have rented site's trucks for all types of hauling. Staff always friendly, and have twice got me critical truck on short notice.

JOHN O. 
Clasificación:
5.0

You're great!

AJAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACKENNA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUTESSA B. 
Clasificación:
5.0

If you're going to have routine maintenance on your website, don't let people set up appointments to pick up their vehicles via the website at those times. I spent a half hour trying to pick up my van today, and both your website and your app said tbe site was down for routine maintenance. I checked in the night before, prior to my appointment, went through the entire process on the app, and then went through it again on the website, just to be hit with the maintenance message. I am still livid that I lost a half hour of my schedule trying to just pick up my van.

Kristina W. 
Clasificación:
4.0

Unfortunately I got the truck stuck in some mud and I called a tow truck to get it out. I had the insurance on the truck but I didn't know if that would've covered the tow. Outside of that good experience.

JUAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILEE B. 
Clasificación:
5.0

I've been renting from this company for 4 years and it's always been a pleasant experience!! Honest people and professional!!! They've always let me pick up The night prior to my pick up date and if I'm a couple mins late bringing it back I contact them prior to and they've never had a problem with it!!

lashanda W. 
Clasificación:
5.0

Very good customer service.

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEVELL F. 
Clasificación:
5.0

Great customer service! The van had steering issues. It pulled to the left and while on the highway, it drifted to the left and right. It probably needs a front end alignment.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHASSANIBRAHIM R. 
Clasificación:
5.0

Ninguno

WYNN W. 
Clasificación:
1.0

Truck was dirty upon pick up and during pick up and drop off I waited unnecessary extended time due to the person working was on personal calls.

Mauri L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELVIS P. 
Clasificación:
3.0

The truck I was issued had very loose/sloppy steering. There was about 20 to 30 degrees of play before the wheels reacted. It maid it difficult to smoothly maintain a straight path and reliably steer the truck especially in city traffic. I only had a short local move so I managed with it, but I would hav hesitated to take it on a longer trip.

Michael M. 
Clasificación:
1.0

Reserved an appliance dolly. Was not available at pickup. No apology was offered. Had to go to Grand Rental Station to rent a appliance dolly. Will not rent from that location or from U-haul again when there are other options.

Scott R. 
No se han enviado comentarios para esta ubicación.

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