Wheels shimmer wasn't smooth ride
Brian P
Customer Reviews for Summit Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prominently post the "call us when you arrive" phone number. (It was on the service contract--and had been thoughtfully highlighted--but one can still overlook it; it's not typical to need further detail beyond the address.)
DOUGLAS MTruck windshield had several inches of snow on it and had no snow brush. Checked trailer tire pressure when I got home and 1 side over 10lbs low.
Joseph OVery helpful people’s 🥰
Carlos MNothing..great service and friendly staff
Norbert SThe location and truck were fine. I found the online process to pick & return the truck frustrating.
Susan BAll good
ISRAEL EAt this not sure what you could improve.Customer service was great and very helpful.For me personally i give this 5 Stars all the way.Thank you
Denis FAnother great transaction with Summit
Richard PNo problems. Thank you so much for the great service!
Richard PSummit was very good. The young lady who waited on me was friendly, courteous and knew her job well. Kudos to them.
Robert LThe lady tried to lookup why I was over charged and offered to help by invistgating but I didn’t have time and she told me to call uhual
SHAMLANN Aordered a $40 uhaul and paid $80, so that was super ridiculous
Garret HAll good Easy to pick -up Easy return Thank you!
Jenny BGreat customer service
Breanna HPut more than a quarter tank of gas
JEAN GStaff were SO FRIENDLY and super professional! Clean and well maintained.
Fallon PThese people are great to deal with. A real pleasure to deal with
Michael TAll good
Alex GMeghan was awesome, I'd recommend her to anyone!
Megan NIt is easy and fast service. Just take less than 10 minutes then I go for it and then just drop the key when you are done. How would you like very good services like that. Thanks for your services.
Ngoc NThey were extremely friendly and helpful.
Richard SNothing
Jeff MSummit Self Storage and U-Haul rental is Top Notch Service... Regards Armando
Armando BThe owner was wonderful and very helpful and knowledgeable.
Michael RSummit Self Storage is a Class Act Operation for renting U-Haul !
Armando BAnswer phone calls, I couldn't leave a message when I dropped it off, mailbox was full.
Jeff MLocation in Amsterdam was great to deal with
Wesley BNo personnel on site at 3pm for drop-off.
DAVID RVery polite and easy. They were great
Judy AEverything was great
Robert PRates Clearer understanding
Samantha HVery friendly
ROBERT C10 pickup time. Rerouted to 3 uhaul facilities . No trailer at 2. Arrived at forest Avenue facility no one at facility called called called finally at 20 minutes someone comes. Worst experience with uhaul
Terry CFriendly and easy to make a reservation… truck worked perfect for our move!!!
cheryl ETruck was easy to find
Shannon MGauge acts funny. It will appear low on the gas gauge but then if you drive it around for 15 min it trickles up. Might need a check up on the gauge panel
Matthew MDon't assume everybody has a smart phone. I don[t and it makes working with you people a bit hard.
Russell FWe have returned 4 vehicles to this location. Very helpful and professional staff.
Magdolna RDespite a clear and unequivocal reservation, The vehicle we ordered was not available on site. With moving arrangements in place, had to take a smaller truck which complicated our logistics, and impacted costs for labor at 2 sites. The person at this U-Haul location who handled the problem was very polite and was as accommodating as she could possibly be under the circumstances. It seems the arrangements are centralized, and the local sites depend upon the efficiency of the booking office. In our situation, a near worst case scenario occurred.
liz aUhaul return online would not let our phones read location for dropping off the key. Thankfully we had a phone number to call. Only hiccup in the whole experience.
Matthew HThe woman running the place was great
Patrick MVery easy process
JAMESJ Rnothing
ERNESTOA D