Customer Reviews for Summerwood Self Storage
(Distribuidor de U-Haul del vecindario)

314 comentarios

14411 W Lake Houston Pkwy   Houston, TX 77044

(281) 886-0186

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 886-0186

14411 W Lake Houston Pkwy
Houston, TX 77044

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I had one surprise-- the truck had no ramp, A tow hitch had been installed in place of the ramp. The U-haul agent did not mention that to me. It complicated and made the loading of the truck harder but not impossible.

CLYDE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan T. 
Clasificación:
2.0

Tire pressure was off. Brakes were very delayed.

ARDRIONNE L. 
Clasificación:
5.0

Keep up the great service. Thank you.

PATRICIA M. 
Clasificación:
5.0

Twice I have tried reserving the Uhaul online and both times even though I had a confirmation number neither were in the system when I went to pick it up. Twice I have tried returning the Uhaul using the online system and Twice it would not let me finish the process. It stopped working after I uploaded the first picture to show the cleanliness. The thumbnail was there but it would not let me take the second picture.

CHRISTOPHER B. 
Clasificación:
5.0

The staff were so kind and helpful!

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN G. 
Clasificación:
5.0

This location was the most pleasant and professional! The lady working was literally running around helping everyone! She was masked up and so nice!

Ashley B. 
Clasificación:
5.0

Summerwood Self Storage and Uhaul is very friendly and convenient. I am a frequent customer and everytime I have been, the service has been nothing but stellar.

JERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latasha M. 
Clasificación:
5.0

First rental had check engine light come on during drive down the street, but came back and got a different truck with no issues. Forgot personal dolly in the back of rental, but agent contacted me letting me know it was still left. Thanks for the great customer service!

Phong L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge A. 
Clasificación:
2.0

The equipment was fine. The customer service at that location leaves a lot to be desired (it was the woman, not the man). I was not impressed at all. I was made to feel like I was putting them out for them to do our rental.

Audrey H. 
Clasificación:
5.0

The Brake Pedal and Gas Pedal are alarmingly closely located. A caution should be given to customers that a foot can easily get caught between the 2 Pedals. I nearly had an accident pulling out of the Uhaul lot when my feet became entangled!!!

JOHN C. 
Clasificación:
2.0

The girl was by her self she was extremelyBusy and was very unhelpful it is not my problem there wasn't enough people a courtesy check revealed a dent on the hood shePut a sticker on it but wrote nothing down again she was so busy very unacceptable not to go over the equipment and how everything works

WILLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michail P. 
Clasificación:
3.0

Make sure whoever is handling the customer service counter that they provide friendly customer service to its customers. The lady at the counter was very dry and unapproachable. She was not a pleasant person. She provided no smile, no friendly small talk. I just wanted to get my key and get the hell out of there.

TONYA S. 
Clasificación:
5.0

They didn't have a dolly in the truck. We had nothing to move the washer and dryer.

KAYLA F. 
Clasificación:
5.0

Managers were very helpful and informative. Had a good supply of products to buy. Did not encounter any improvements needed.

DUANE M. 
Clasificación:
5.0

Service was quick and easy. The only issue was the information provided at checking on the Uhaul app was not transmitted to the pick-up location.

JON B. 
Clasificación:
5.0

I truly needed to finish this moving project, my little toyota couldn't do. I had to ask for the Cargo Van, and the staff came through for me, AGAIN-I got it done-finally (all by myself). I am so grateful to how wonderful, helpful, true professional customer service! Almost like family love, a quality lacking in people these days.

LORETTA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
5.0

It ain't broke - they're the best, helpful, kind and great location with great folks!

LORETTA T. 
Clasificación:
5.0

Great service and quick.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami M. 
Clasificación:
5.0

Everything went well. No improvements

LOLITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETOYA G. 
Clasificación:
5.0

The ladies at this location where very helpful and assist me in having the truck on time since I was in a tight schedule.

Luz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVERY JAMARE J. 
Clasificación:
5.0

nothing

Bridget C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE H. 
Clasificación:
5.0

They went above and beyond extending my time due to moving helpers not showing up. There were a few things in the cab from the previous users, nothing major..

RICHARD S. 
Clasificación:
5.0

This is my go to location everyone is always very nice and welling to help when needed

COURTNEY MORGAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

Over charged for gas and mileage driven, unnecessary headaches....... The lady lacking customer service, didn't care just give the 1800 number to solve my situation

JORGE M. 
Clasificación:
5.0

The couple that run the place always seem to be in good spirits. They are definitely "by the book" so don't expect to whip in and out. I was called before my pickup time to see if I was coming and the morning after to see if if i was coming back lol...very nice folks

JOE G. 
Clasificación:
4.0

All was well at this location.

CAROLYN S. 
Clasificación:
5.0

Kristopher, thanks for your help and professionalism!!!

RUSSELL E. 
Clasificación:
1.0

Manager, Pat, yelled at me for dropping off trailer. Manager stated that her location did not accept the type of trailer I was dropping off and then gave me a number for uhaul that only worked during normal business hours (it was after hours already). Very unhelpful and unprofessional on a problem I could not prevent. The male manager, whose name I did not get, on the other hand was kind in helping me complete my drop off.

Lindsey C. 
Clasificación:
5.0

Elizabeth and Patty make renting really easy. Gracias.

Vilma P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

When I scheduled my pickup I selected 8am. Apparently the location opens at 9am. I was really disappointed I'd have to sit outside for an hour, but the owners saw what was going on and helped me before they officially opened. They turned around a very frustrating experience that U-Haul caused.

CURTIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Fast and convenient

Yair H. 
Clasificación:
1.0

My mileage usage was incorrectly recorded and had I not had the diligence to ensure I was properly charged, I would have been considerably overbilled. When I brought it to the attention of the staff they had no valid explanation other than I guess we owe you a refund. I found this alarming and suspicious.

RICKEY L. 
Clasificación:
5.0

It was an easy in and out process. Thank you Elizabeth, very friendly.

VILMA P. 
Clasificación:
2.0

My uhaul wasn't available, picking it up delayed my day an hour and I lost valuable time as I'm an event planner and it made me late. I had to leave and come back to the location before she found me another truck to rent. Your policy states the truck can possibly be rented out if you don't arrive within 15 minutes but it does nothing for the customer if our rental isn't available. Still very upset about this

KRYSTAL T. 
Clasificación:
5.0

Patty was very knowledgeable, she was working with someone on the phone and me also. Multitasking. Personality plus. Many, Many Thanks

Carol C. 
Clasificación:
4.0

Gracias

deanna H. 
Clasificación:
5.0

My rep was great friendly and very knowledgeable. SHE HAD GREAT CUSTOMER SERVICE

ARLISICIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIUS G. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARENCE C. 
Clasificación:
5.0

The owners and staff here are fantastic! I would recommend them to anyone! I appreciate kindness and professionalism.

TRINA B. 
Clasificación:
5.0

Nothing...very courteous and pleasant folks. My new "goto" for the 5x8's I use.

JOE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
2.0

Well I told the lady to put 100 miles but she didn't she put 40 and that made me pay way more then I had in my account now it's overdraft

ALBERTA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboni L. 
Clasificación:
5.0

I was very happy with service! I was helped very promptly, a very helpful person, and friendly, i would rent there again, she needs to be recognized for excellent service.

JEFFREY M. 
Clasificación:
5.0

Love the customer service, they came out and greeted us. Very friendly best U-Haul service i have had in years!!! I will rent from them again.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

Absolutely wonderful customer service, thank you Pat and Elizabeth.

Armando E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED M. 
Clasificación:
4.0

I was charged a $25 cleaning fee even tho the uhaul was spotless when I returned it. I even double check to make sure it was spotless when I arrived back to the drop off place. I made sure I cleaned it out.

DARMOND L. 
Clasificación:
5.0

Very excellent customer service!!!

CHRISTIAN F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

very professional and nice.

NATYFFIA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

cornellius C. 
Clasificación:
1.0

I ordered a 10 foot truck and all I was able to get was a van. I didn't even get a discount, and I had to make more trips with a van. Horrible experience

DANIEL C. 
Clasificación:
5.0

The attendant was extremely friendly and helpful. Would definitely recommend.

Andre V. 
Clasificación:
5.0

Very personable!!!

GERALD L. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHEAL F. 
Clasificación:
1.0

Truck have a word lock, i was charged for 2 days and i unavailable to use it because the word lock on the truck, no one was there to help take it off, uhaul emergency call center try to charge me to take the look off

JOSE G. 
Clasificación:
5.0

Agent promptly & pleasantly met me at the truck and completed the return in good order & time.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
4.0

The young lady was very helpful and courteous. Best customer service I've experienced in a long time.

Jiawana F. 
Clasificación:
5.0

Continue providing exceptional service just like you are!

Cherry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELVIN W. 
Clasificación:
5.0

Quick and easy

Sherrier W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRECIOUS F. 
Clasificación:
1.0

Their poor maintenance program left me stranded on the highway in the middle of the night. Apparently they are not checking air pressure in the tires, tread wear, how old the tires are, and if they are dry rotted. In addition when I was leaving initially I received a hey can you verify the condition message in which I was sent photos of a very new looking trailer but received an obviously abused trailer. Please check out the equipment THOROUGHLY if you are renting.

MAX LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS B. 
Clasificación:
5.0

Not much. Very good customer service!

Shawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
3.0

Expensive af 1.09 per mile! Crazy wish I knew before I rented it

JONATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W. 
Clasificación:
5.0

Fast and clean great

craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

Customer service counter was great , the cargo van itself was somewhat not applicable, had terrible smell inside made it hard breath in , also AC stop working in route....hope to have it resolve and repaired for next customer

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zinnia Z. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba