Customer Reviews for Summerwood Self Storage
(Distribuidor de U-Haul del vecindario)

291 comentarios

14411 W Lake Houston Pkwy   Houston, TX 77044

(281) 886-0186

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 886-0186

14411 W Lake Houston Pkwy
Houston, TX 77044

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great service and quick.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami M. 
Clasificación:
5.0

Everything went well. No improvements

LOLITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETOYA G. 
Clasificación:
5.0

The ladies at this location where very helpful and assist me in having the truck on time since I was in a tight schedule.

Luz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVERY JAMARE J. 
Clasificación:
5.0

nothing

Bridget C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE H. 
Clasificación:
5.0

They went above and beyond extending my time due to moving helpers not showing up. There were a few things in the cab from the previous users, nothing major..

RICHARD S. 
Clasificación:
5.0

This is my go to location everyone is always very nice and welling to help when needed

COURTNEY MORGAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

william G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

Over charged for gas and mileage driven, unnecessary headaches....... The lady lacking customer service, didn't care just give the 1800 number to solve my situation

JORGE M. 
Clasificación:
5.0

The couple that run the place always seem to be in good spirits. They are definitely "by the book" so don't expect to whip in and out. I was called before my pickup time to see if I was coming and the morning after to see if if i was coming back lol...very nice folks

JOE G. 
Clasificación:
4.0

All was well at this location.

CAROLYN S. 
Clasificación:
5.0

Kristopher, thanks for your help and professionalism!!!

RUSSELL E. 
Clasificación:
1.0

Manager, Pat, yelled at me for dropping off trailer. Manager stated that her location did not accept the type of trailer I was dropping off and then gave me a number for uhaul that only worked during normal business hours (it was after hours already). Very unhelpful and unprofessional on a problem I could not prevent. The male manager, whose name I did not get, on the other hand was kind in helping me complete my drop off.

Lindsey C. 
Clasificación:
5.0

Elizabeth and Patty make renting really easy. Gracias.

Vilma P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

When I scheduled my pickup I selected 8am. Apparently the location opens at 9am. I was really disappointed I'd have to sit outside for an hour, but the owners saw what was going on and helped me before they officially opened. They turned around a very frustrating experience that U-Haul caused.

CURTIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Fast and convenient

Yair H. 
Clasificación:
1.0

My mileage usage was incorrectly recorded and had I not had the diligence to ensure I was properly charged, I would have been considerably overbilled. When I brought it to the attention of the staff they had no valid explanation other than I guess we owe you a refund. I found this alarming and suspicious.

RICKEY L. 
Clasificación:
5.0

It was an easy in and out process. Thank you Elizabeth, very friendly.

VILMA P. 
Clasificación:
2.0

My uhaul wasn't available, picking it up delayed my day an hour and I lost valuable time as I'm an event planner and it made me late. I had to leave and come back to the location before she found me another truck to rent. Your policy states the truck can possibly be rented out if you don't arrive within 15 minutes but it does nothing for the customer if our rental isn't available. Still very upset about this

KRYSTAL T. 
Clasificación:
5.0

Patty was very knowledgeable, she was working with someone on the phone and me also. Multitasking. Personality plus. Many, Many Thanks

Carol C. 
Clasificación:
4.0

Gracias

deanna H. 
Clasificación:
5.0

My rep was great friendly and very knowledgeable. SHE HAD GREAT CUSTOMER SERVICE

ARLISICIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIUS G. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARENCE C. 
Clasificación:
5.0

The owners and staff here are fantastic! I would recommend them to anyone! I appreciate kindness and professionalism.

TRINA B. 
Clasificación:
5.0

Nothing...very courteous and pleasant folks. My new "goto" for the 5x8's I use.

JOE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
2.0

Well I told the lady to put 100 miles but she didn't she put 40 and that made me pay way more then I had in my account now it's overdraft

ALBERTA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboni L. 
Clasificación:
5.0

I was very happy with service! I was helped very promptly, a very helpful person, and friendly, i would rent there again, she needs to be recognized for excellent service.

JEFFREY M. 
Clasificación:
5.0

Love the customer service, they came out and greeted us. Very friendly best U-Haul service i have had in years!!! I will rent from them again.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

Absolutely wonderful customer service, thank you Pat and Elizabeth.

Armando E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED M. 
Clasificación:
4.0

I was charged a $25 cleaning fee even tho the uhaul was spotless when I returned it. I even double check to make sure it was spotless when I arrived back to the drop off place. I made sure I cleaned it out.

DARMOND L. 
Clasificación:
5.0

Very excellent customer service!!!

CHRISTIAN F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

very professional and nice.

NATYFFIA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

cornellius C. 
Clasificación:
1.0

I ordered a 10 foot truck and all I was able to get was a van. I didn't even get a discount, and I had to make more trips with a van. Horrible experience

DANIEL C. 
Clasificación:
5.0

The attendant was extremely friendly and helpful. Would definitely recommend.

Andre V. 
Clasificación:
5.0

Very personable!!!

GERALD L. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHEAL F. 
Clasificación:
1.0

Truck have a word lock, i was charged for 2 days and i unavailable to use it because the word lock on the truck, no one was there to help take it off, uhaul emergency call center try to charge me to take the look off

JOSE G. 
Clasificación:
5.0

Agent promptly & pleasantly met me at the truck and completed the return in good order & time.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
4.0

The young lady was very helpful and courteous. Best customer service I've experienced in a long time.

Jiawana F. 
Clasificación:
5.0

Continue providing exceptional service just like you are!

Cherry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELVIN W. 
Clasificación:
5.0

Quick and easy

Sherrier W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRECIOUS F. 
Clasificación:
1.0

Their poor maintenance program left me stranded on the highway in the middle of the night. Apparently they are not checking air pressure in the tires, tread wear, how old the tires are, and if they are dry rotted. In addition when I was leaving initially I received a hey can you verify the condition message in which I was sent photos of a very new looking trailer but received an obviously abused trailer. Please check out the equipment THOROUGHLY if you are renting.

MAX LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS B. 
Clasificación:
5.0

Not much. Very good customer service!

Shawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
3.0

Expensive af 1.09 per mile! Crazy wish I knew before I rented it

JONATHAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W. 
Clasificación:
5.0

Fast and clean great

craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

Customer service counter was great , the cargo van itself was somewhat not applicable, had terrible smell inside made it hard breath in , also AC stop working in route....hope to have it resolve and repaired for next customer

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zinnia Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALVIN F. 
Clasificación:
2.0

When i called for info before i did my reservation online, i was told it could be done over the phone. I specifiically said i need the truck for 24 hours yet it was reserved for 15 by the operator. When i noticed the error it was the time i picked it up. I called to have it revised but they took to long to pick up. Around the time i had to return the truck thr lady from the location called to see if i was on my way, and i said yes but i woulf be late. With alot of sarcasm she said I TOLD YOU WE NEEDED BACK TODAY AT 9:45, and i said Well i did ask for 24 hours but was given 15 by her. She the said WELL WE WILL SEE WHAT NEEDS TO BE DONE very rudely. I will never return to this location and most likely Uhaul. The entire mobile process was too much.

Martha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REDENTOR B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGE HOMERO A. 
Clasificación:
5.0

Everything was perfect

AKROMAN S G. 
Clasificación:
4.0

Dropped it off after hours, was easy to do the online return process.

Ethan L. 
Clasificación:
2.0

AN insurance waiver was added to my reservation and I didn't notice it. I was in a hurry and when I did notice it, which was a few hours later and I called this location, I was directed back to the 800 #. Poor customer service. It was not apart of my original reservation and I pre-checked in online, so I thought there would be no issues.

Michael O. 
Clasificación:
5.0

Fantastic customer service every time. Special shout out to Elizabeth who helped me in office, very professional customer service. Quick and easy made my moving worries subside. THANK YOU !!

Patricia W. 
Clasificación:
5.0

The young lady that waited on me was very courteous and professional. Customer service was quick and efficient.

ROYNELL R. 
Clasificación:
5.0

The customer service was absolutely awesome. Very kind and personalized experience. Respected all covid guidelines. The facility was clean and well kept. The uhaul truck was in good condition no issues with the truck.

Cherry Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stedman T. 
Clasificación:
4.0

Staff be there when time to pickup truck. No call that staff running late .No one answered the phone when I tried to find out what was going on. give client all information, Rented & returned in same day. Wasn't told we would be charged $20 convenience fee if we didn't check in on mobile device. Took 3 days to get a receipt. Will not recommend this location to anyone. check in on mobile device. couldn't get any type of receipt upon rental & took an additional 3 days to find out the charges. Moving is stressful enough without the worry of possibly not getting a truck & not given all the details of the charges. Will not recommend to anyone.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricik S. 
Clasificación:
5.0

Very friendly. Easy drop off.

Rose G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Arnold H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G. 
Clasificación:
3.0

cell phone signal very bad in this area took me 45 minutes to rent the truck. Then when I returned the truck logged on and wwnt through the steps. I thought I returned it but it didn't go through and I was charged $20 convenience fee.

BRITTANY A. 
Clasificación:
4.0

Very nice and professional

Gary B. 
Clasificación:
3.0

Patty was very helpful but ended up being a nuisance. When I initially called to rent the UHAUL and explained my situation, she said she couldn't allow her 15 foot truck to be gone that long. I was wanting to pick it up on Thursday and bring back Friday evening AFTER I closed on my home at 3 pm. However, something came up on Thursday and I needed to pick the vehicle up sooner than my reservation at 12 noon. Instead of picking up the one that I reserved at another location, Patty told me just to come get hers from that location. On Friday morning at about 11:30 she called asking was I on my way back with the truck. I replied no and explained again that we weren't closing until 3 pm and would still have to return back from closing and unload the truck. She said ok. But around 5:30ish she called again. At that time, we were on our way back from closing and headed to begin unloading the truck. I know she just probably forgot about my situation, but it was bothersome to keep being called about the truck when I explicitly told her everything from the beginning.

Lakia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Frederick P. 
No se han enviado comentarios para esta ubicación.

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