Customer Reviews for Summersville Trading Post
(U-Haul Neighborhood Dealer)

77 reviews

901 Broad St Ste 1   Summersville, WV 26651

(304) 618-6148

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 618-6148

901 Broad St Ste 1
Summersville, WV 26651

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was a Miracle for me. Thank you guys!

Christopher Knight 
Rating:
5.0

very friendly staff, very helpful! thank you!!!

John Holden 
Rating:
5.0

Customer did not leave a comment.

Jody Trimmer 
Rating:
5.0

Nothing

Ronald Donelson jr 
Rating:
3.0

Fix front end of truck truck that big should be diesel gas mileage was terrible 4 mpg Sad 750$. Total move expense not worth it at all 230 miles one way 800$ To much for a truck not safe to drive vibrating so bad

James Brandenburg 
Rating:
5.0

Fast service in obtaining truck and great person helping.

ROD TOLLEY 
Rating:
4.0

Customer did not leave a comment.

Stephen Pollak 
Rating:
3.0

Open before 10am

devan bronkhurst 
Rating:
5.0

Maintain your website better. When booking it kicked us out and than charged us extra. At this point we had to book because we had too many people waiting to load. Called the customer service line and was disconnected and no one called back. Very disappointing.

isaac waugh 
Rating:
4.0

Customer did not leave a comment.

ples gilman 
Rating:
4.0

Customer did not leave a comment.

Jim Davis 
Rating:
5.0

friendly staff.

michael gelhar 
Rating:
5.0

Customer did not leave a comment.

GEORGE KOVACH 
Rating:
5.0

Customer did not leave a comment.

James Neal 
Rating:
3.0

Customer did not leave a comment.

Shealyn Brooks 
Rating:
4.0

Customer did not leave a comment.

James Richard Ii Ford 
Rating:
4.0

Customer did not leave a comment.

PAUL BOULE 
Rating:
5.0

Not only was the vehicle we rented in good shape, clean and available, and parked nearby plainly, but the Lady running the business was very cordial, helpful and thorough and explained everything we needed to know in great detail. She even walked us out to show us the vehicle.

ELIZABETH LAFFERTY 
Rating:
3.0

Customer did not leave a comment.

Angela Moats 
Rating:
5.0

Customer did not leave a comment.

Joseph Connelly 
Rating:
5.0

Customer did not leave a comment.

Terrence Beam 
Rating:
5.0

Service was great She explained everything to us and was very good at her job.no complaints at all

Ronnie Hypes 
Rating:
5.0

I would highly recommend Uhaul. And the agent that works at this location, very help full! Has always had what I needed. Thanks

Craig Beckett 
Rating:
5.0

The u-haul agent was extremely friendly and helpful. I was impressed with her assistance only everything I needed or shown what and how to do different things. I will be back for any equipment needs in the future.

gary kesterson 
Rating:
5.0

Friendly and courteous customer service rep. Knowledgeable about the products.

greg tucker 
Rating:
5.0

Customer did not leave a comment.

THOMAS TINCHER 
Rating:
5.0

Great service & after hours drop off was easy

GARY TENNEY 
Rating:
3.0

Have equipment at contracted location for pick up. I was called while at location to be informed the car carrier was not where I was told. Hate UHaul. This happens every time. If there was any other choice, you would be out of business.

Jerry DUNCAN 
Rating:
4.0

Customer did not leave a comment.

MARSHA GRIFFITH 
Rating:
1.0

Stop the fees and milage budget tuck don't monitor the miles drop the prices I'm not happy with your service

barry laflower 
Rating:
1.0

They messed up my order several times. I told them what I wanted and when, they had cancelled my order once, then they didn't have the truck I needed, when I needed it. They changed my my time a couple of times. I was very disisified with them.

Susan Davis 
Rating:
3.0

Customer did not leave a comment.

Kenneth Facemire 
Rating:
5.0

The woman working at the store explained everything very well and took the time to get the trailer set up right.

Brendan Jones 
Rating:
5.0

Customer did not leave a comment.

jerry hall 
Rating:
5.0

The woman that checked us in was very helpful and friendly.

Brendan Jones 
Rating:
5.0

Customer did not leave a comment.

Jason Whitt 
Rating:
5.0

Customer did not leave a comment.

airon phillips 
Rating:
5.0

Customer did not leave a comment.

rachel scruggs 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MCKINNEY 
Rating:
5.0

Customer did not leave a comment.

chad fields 
Rating:
5.0

Customer did not leave a comment.

Lawrence Morrison 
Rating:
5.0

Nothing at all. Excellent expirence.

Karen Cochran 
Rating:
5.0

No improvement needed

Mary Phillips 
Rating:
4.0

Customer did not leave a comment.

Karen Thomas 
Rating:
5.0

No issues. Simply turned in trailer and done!!

Lewis Gilbert 
Rating:
5.0

Great location you can also do some shopping at. Quick and easy process, super friendly owner, love her!

YOLANDA HERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

Richard Worrells 
Rating:
5.0

Customer did not leave a comment.

Shane Fairchild 
Rating:
5.0

Customer did not leave a comment.

Tim Tyler 
Rating:
3.0

I did not agree to my mileage when returning the Uhaul. I contacted the local representative while returning and she gave me her word that she would contact her manager and fix it the following day (Thursday). The starting odometer reading was not correct. I drove a total of 46.9 miles, I was charged for 99 miles. I drove from 901 Broad St. to 358 Irish St. which is 1.3 miles. I then drove from 358 Irish St. to 286 Bays Rd. in Birch River which is 22.8 miles. I then drove from 286 Bays Rd. to Birch River gomart to put fuel back into the truck and then to 901 Broad St. to drop off the truck, which was 22.6 miles. Gomart is 1/8 a mile off the exit. None of this comes close to 99 miles. I made no other stops. I was very much overcharged. Justin Rose

Justin Rose 
Rating:
4.0

Quick and wrasse. We were in and out quickly.

April Merritt 
Rating:
4.0

The manager/owner is a little difficult to get in touch with. Many of my phone calls were not answered. I went to the shop, the door was unlock, but no one was there. I waited a while but decided to try another time. But in the end, when we went to pick up the truck, everything went very smoothly.

Sandra Bracken 
Rating:
5.0

All good

david watson 
Rating:
5.0

Make sure all of your locations are ran like this one

Cecil Foster 
Rating:
5.0

Customer did not leave a comment.

Johnnie Richmond 
Rating:
5.0

Customer did not leave a comment.

Carl Graybeal 
Rating:
5.0

Very satisfied

James McClung 
Rating:
4.0

The manager went above and beyond to accommodate my need. He came in after hours to schedule my rental.

Robert Dingess 
Rating:
5.0

Customer did not leave a comment.

nicholas Mace 
Rating:
1.0

Not friendly , charged credit card with no explanation, when i called and ask they were less than friendly

AANTHONY WOODS 
Rating:
3.0

Customer did not leave a comment.

Johnnie Stanton 
Rating:
5.0

I don't know of any thing you could do

Tatricia morris 
Rating:
1.0

They tried renting me a truck where drivers door did not open or close, did not lock. You would have to use only passenger door and sometimes that didn't work either. Then OD light was on (transmission issues), truck had a rough idle, and multiple misfires. I dought I would of gotten out of the parking lot before it blew up. I went in and she thought I was crazy for demanding another truck. I got not even 12 miles from the location before it started having a random misfire. Thankfully I was only using the truck for about 40 miles total and it made it though. I will never rent from that location again.

Melissa Alexander 
Rating:
5.0

Customer did not leave a comment.

KAREN BUTCHER 
Rating:
4.0

Customer did not leave a comment.

James Richard 
Rating:
5.0

N/A

michael Bosley 
Rating:
5.0

Customer did not leave a comment.

Allen Randall 
Rating:
1.0

First off the location listed is not where i dropped off the uhaul. not even close to the state I was going to. To the employees of 2860 Deans Bridge Rd. I am sorry if this negatively impacts your scores. My location was 901 Broad St. Ste 2 Summersville, WV 26651 and does not show up in the computer where i have picked up my previous rantals. Uhaul needs to update their systems. They wanted me to drive apprx. 1.5 hrs past my destination to drop off the rental for a 75$ reimbursement which makes not sense factoring in a 3hr round trip, plus gas, and a possible toll each way.

Cody Moore 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MCGEE 
Rating:
5.0

The self check-in process was awful, app was slow and glitchy, it was 25 degrees and dark and asking for pictures that took a long time to upload was ridiculous. U-Haul has always been easy to rent and return, this new process is a definite miss. This comment should in no way reflect on the location, they were great, fast and ready to help.

Rodney Evans 
Rating:
3.0

Customer did not leave a comment.

Allen Shoub 
Rating:
5.0

People were very friendly and helpful.

David Deck 
Rating:
2.0

Work on being more efficient in paperwork and payments for rentals. It took over three and one half hours before I could take possesion of my rental trailor. All over a polite older gentlemen whom couldn't process a cash transaction.

phillip broyles 
Rating:
5.0

Customer did not leave a comment.

April Bostic 
Rating:
5.0

Customer did not leave a comment.

rocky jarvis 
Rating:
1.0

Can start by having manners . Not waiting for hours for a truck and not being left because they answered another call while we were in process of paying plus we didnt get 6hrs out of our rental. And to drop the truck off we was yet ignored again and was serving someone else while doing us. Just some respect. Overall should have never paid 75.00 wont refer anyone there

Katashia Phillips 
Rating:
5.0

Customer did not leave a comment.

Janine Belden 
No reviews have been submitted for this location.

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