Comentarios del cliente para Sulok Lube Co

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Sulok Lube Co

Grado total:

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Michael M. en

Grado:

Your app checkout sucks. It was very slow waiting for approval to leave. I was at the site 25 minutes. Took 10 minutes to tell me it needed a new photo of my license, then had to wait 10 more minutes to get approval. During that time I sent 2 texts asking what was taking so long. NO ONE ever answered. I'll just check out at the store instead of using your bullshit app in the future. It is NOT quicker.

Luara H. en

Grado:

El cliente no dejó un comentario.

Lisa R. en

Grado:

El cliente no dejó un comentario.

Candy S. en

Grado:

Have the truck that was rented available

Jason W. en

Grado:

El cliente no dejó un comentario.

KATHLEEN M. en

Grado:

El cliente no dejó un comentario.

Patricia G. en

Grado:

El cliente no dejó un comentario.

Dan H. en

Grado:

El cliente no dejó un comentario.

Kendra S. en

Grado:

El cliente no dejó un comentario.

Dana C. en

Grado:

Great customer service. The technology getting checked in was a little challenged and wouldn't allow smartphone self-check, but the attendant handling my rental manually persevered to get me the truck I needed. I appreciated his tenacity, intelligence, and skill, and can definitely recommend this location!

Kyle O. en

Grado:

I'm not 100% sure if this is a Uhaul issue or the location issue; however, my pick up time was 7:00AM, and the store location did not open until 8:00AM. The workers showed up at 8:01AM and the door was not open until approximately 8:06AM. Then... When I was going through the process of getting the equipment the assistant manager rudely said, "The Uhaul portion doesn't open until 9:00AM." Well excuse the fuck out of me, I was already pissed off that I had to wait an extra hour from my original pick up time and staff opened late.

Mark M. en

Grado:

Very poor location. Dave was nice, but overall experience was not up to Uhaul standards.

JIM C. en

Grado:

Staff not helpful. Would not issue receipt or credit card receipt. Charged us for day rental when we had already paid and it was to be just a drop off.I would not rent from U haul again. Reservation was a disaster from the beginning to the end.

arthur G. en

Grado:

They were just dishonest they were unhelpful they charged us for fuel we did not use a charged us for an extra day of rental and they did not compensate us for the lack of rental due to whatever it was that U-Haul could not accomplished on the dates of my phone the online people that were assisting us were very unpleasant rude and incompetent what's cost me over $300 in payment to movers who could not do their job due to not having the U-Haul when needed

Victoria S. en

Grado:

Made us wait a half hour before being helped. My reservation pick up was at 9. Didnt get helped until 9:30am. They forgot the dolly i rented and i had to go back. Poor customer service skills and didnt seem very friendly.

joe H. en

Grado:

El cliente no dejó un comentario.

Andrew K. en

Grado:

Check-in person didn't have good people skills. Maybe he had a bad day, but I felt like I was bothering him the whole time I was there.

Rick M. en

Grado:

El cliente no dejó un comentario.

Katie P. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

We had an excellent experience. thank you!

Steve G. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

The app was slow and inefficient. I ended up going in and having someone in the building sign out the truck for me because the app was taking so long to approve.

Ashley D. en

Grado:

The 800 and chat Customer service is terrible. I never got the full requested time I wanted it until. Instead of telling me the truck wasn’t available the full time I wanted it for, they approved my request while double booking the truck and expected me to have it back at THEIR time. If it wasn’t available the full time I wanted it for then you shouldn’t have accepted my booking. Very stressful. Than you call customer service to make sure they know you can’t have it back by the time they wanted it for, and they can’t even change the reservations, they give you a number to call to do it. So unprofessional.

Marie V. en

Grado:

Ray was unfriendly and seemed angry. Stood there for 10 minutes before anyone even acknowledged our presence. Would not eye contact. Did not bring truck over to Office or explain anything. Just gave us the keys and signed forms. No show of appreciation for spending $200. I rented from this same location within the last year and it was a completely different experience. Truck was given to us with sand and gravel on floor. We had to sweep it clean. Disappointing experience.

LISA P. en

Grado:

El cliente no dejó un comentario.

Sandy B. en

Grado:

El cliente no dejó un comentario.

Aaron W. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

alex A. en

Grado:

El cliente no dejó un comentario.

guy G. en

Grado:

Ray and and the two other guys working there on Saturday did an awesome job in my book. They made my rental experience smooth. I had a very poor experience with one U haul rental place. I was transferred to Sulok U haul for my truck. I’m glad I was. I believe I’m entitled to at least 25 miles of refund because of the first rental place mistake. The first place did make it right with connecting me to Sulok rental.

Gary F. en

Grado:

El cliente no dejó un comentario.

Traci P. en

Grado:

El cliente no dejó un comentario.