Comentarios de los clientes para Sulok Lube Co

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sulok Lube Co

Clasificación general:

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Kenton N.
Clasificación:

All good

RICHARD S.
Clasificación:

Nothing. The entire process went very smooth.

Sarah K.
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El cliente no dejó un comentario.

Mark Z.
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The guys at the counter went out of their way to make sure I was taken care of! Thanks🙏

Jeff T.
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El cliente no dejó un comentario.

RICHARD G.
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El cliente no dejó un comentario.

CHERYL B.
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El cliente no dejó un comentario.

Michael D.
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El cliente no dejó un comentario.

Chandra T.
Clasificación:

its good.

Julie D.
Clasificación:

Drop off after hours

BRIAN M.
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El cliente no dejó un comentario.

ERNST A.
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El cliente no dejó un comentario.

Andrea N.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

Kayleigh W.
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El cliente no dejó un comentario.

DILLON D.
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El cliente no dejó un comentario.

Robert I.
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El cliente no dejó un comentario.

Thomas V.
Clasificación:

Haul representative should be more informative to the customer when checking out a vehicle. Truck was clean but definitely needs maintenance. The steering was very sloppy and the air conditioning didn't work. I was charged for cleaning the truck because I didn't fold the moving blankets when I specially asked if I was required to do so and I was told no.

Ralph S.
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El cliente no dejó un comentario.

STEPHANIE T.
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El cliente no dejó un comentario.

Jennifer E.
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El cliente no dejó un comentario.

Scott N.
Clasificación:

Easy to reserve a truck. The truck we requested was clean and ready at the time we picked it up. Drop off was a breeze as well. I have no complaints.

CHARLES S.
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El cliente no dejó un comentario.

Carey S.
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El cliente no dejó un comentario.

Jerry S.
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Helpful and prompt, all you could expect from rental experience.

Barry A.
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We love all the guys who work at this Valvoline station from out of which U-Haul trucks are rented. Was a shame their internet was spotty, which made the check-in experience troublesome.

Peter R.
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El cliente no dejó un comentario.

amy J.
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Ray was super helpful!

Linda L.
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El cliente no dejó un comentario.

Mike A.
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El cliente no dejó un comentario.

Sarah T.
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El cliente no dejó un comentario.

Mark D.
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I have rented from other vendors in the past, as well as Uhaul. I have found that Uhauls trucks seem to not ride as well as some of the other vendors trucks. But I will say that it was a quite windy and rainy day when I was moving, so that could have played a factor. Over all though it was an okay experience.

Taylor S.
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El cliente no dejó un comentario.

Mary E.
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Nothing i can think of

Sheila K.
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I alway go back to the same place. Always good service

Kristi W.
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Nothing

Jasmine W.
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El cliente no dejó un comentario.

CRYSTAL P.
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Great helpful service. Truck I needed was available on short notice.

Curtis E.
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El cliente no dejó un comentario.

Ronald R.
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El cliente no dejó un comentario.

Christopher R.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Kyle C.
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The "return your truck" online/app thing was a joke, it didn't work (on my phone at least). I called the 1-800 number and the person wanted to connect me to tech support which the automated phone line said the wait was going to be 15-20 minutes. It was after 8:00pm and I was cold, tired, and wanted to go home. I already had to drive double the distance to drop off the truck. I told the person who took my reservation that I wanted to return it at the West Bend location at: 3700 W Washington St, but instead when I click on the link that was texted to me when I was ready to return the vehicle it sent me to: 2795 E Washington St, which was twice the distance away from my house. I was really angry. And nobody on the phone would or could help me when I was dropping off the vehicle. I then found out that I would be charged $20 if I didn't do the "return your truck" thing on the website/app, are you kidding me?!. This was after a long day of moving heavy furniture, and I was beat. It informed me that I would have to create an account, take all these pictures, verify the location of the vehicle with my phones GPS, and none of that was working. The return process, should be SUBSTANTIALLY slim-lined. I was not listened to when I was explaining what I wanted to do and where I wanted to drop off. The first two people I talked to on the phone to make a reservation were clearly under trained or incompetent, neither one of them knew the answers to my questions. I will probably not be using your services again in the future. The day started off good with really friendly staff and stuff in the morning, but as time went on, things got worse. At one point I got a phone call from somebody asking where I wanted to return the vehicle... I was in the middle of moving and confused as to why someone would be calling me asking me where I wanted to return it after I had spoken with at least three other people prior to this... I understand that nobody is perfect, and that mistakes are made all the time by all people, but it just really seemed, the majority of the people I talk to on the phone were NOT trained, incompetent or just didn't know the procedures of what I wanted to do. It was a stressful day made more stressful by the staff. (Not in the morning when I picked up the truck, the people I talked to at the West Capital drive location were great). Just really frustrating. For returning the vehicle, it should just be putting the keys and contract into the box whenever you get there.

James L.
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Truck had left over coffee creamer and business cards in it. It really seems like i as bothering the people at this location. Very disappointed

Tina S.
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El cliente no dejó un comentario.

james L.
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El cliente no dejó un comentario.

Shawn G.
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El cliente no dejó un comentario.

Cody F.
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Walked in and was greeted by an employee. He asked what I needed and then said he'd get somebody. He walked over to another employee who was helping with an oil change. The employee that was doing the oil change said “well help him, you're the uhaul guy”. At that point another employee came over and helped me. He looked and saw that I had ordered a dolley. He said we don't have any of those. Then proceeded to walk away from me and wander downstairs. He came back up with a red cart and asked if this is what I was looking for. I said no. He then proceeded to go back downstairs and grab the correct dolley I ordered. The return process sucks, having to park the uhaul over at the opposite end of the parking lot only to find that you have to walk back to take photos and enter information from the uhaul. Kind of a big hassle for this rental.

Nancy S.
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The interior of the vehicle was not ultra clea. It was "clean enough" but no one had vacuumed or wiped down the interior of the cab on this 20' truck for several uses. As a policy, shouldn't they consider vacuum and wipe down a standard?

Dhaval P.
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Amazing experience! U-Haul was helpful in making sure I had a truck available the day of my move. I would recommend this company highly!

Colleen S.
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El cliente no dejó un comentario.

Robert J.
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El cliente no dejó un comentario.

Steve W.
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El cliente no dejó un comentario.

Sue G.
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El cliente no dejó un comentario.

Karen B.
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El cliente no dejó un comentario.

ruth C.
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Nothing. David was very helpful and courteous.

theresa M.
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Staff was extremely rude and nasty.

Kelly S.
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El cliente no dejó un comentario.

Sara D.
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Wonderful, thank you!

Terry P.
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El cliente no dejó un comentario.

Peter G.
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El cliente no dejó un comentario.

Jason M.
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the online return option did not work at this location either. was told to just put the keys on the desk and they will return it when the get a chance.

Garrett H.
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Clean and courteous! Would definitely use again if needed!

Curt E.
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El cliente no dejó un comentario.

Michael M.
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Your app checkout sucks. It was very slow waiting for approval to leave. I was at the site 25 minutes. Took 10 minutes to tell me it needed a new photo of my license, then had to wait 10 more minutes to get approval. During that time I sent 2 texts asking what was taking so long. NO ONE ever answered. I'll just check out at the store instead of using your bullshit app in the future. It is NOT quicker.

Luara H.
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El cliente no dejó un comentario.

Lisa R.
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El cliente no dejó un comentario.

Candy S.
Clasificación:

Have the truck that was rented available

Jason W.
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El cliente no dejó un comentario.

KATHLEEN M.
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El cliente no dejó un comentario.

Patricia G.
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El cliente no dejó un comentario.

Dan H.
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El cliente no dejó un comentario.

Kendra S.
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El cliente no dejó un comentario.

Dana C.
Clasificación:

Great customer service. The technology getting checked in was a little challenged and wouldn't allow smartphone self-check, but the attendant handling my rental manually persevered to get me the truck I needed. I appreciated his tenacity, intelligence, and skill, and can definitely recommend this location!

Kyle O.
Clasificación:

I'm not 100% sure if this is a Uhaul issue or the location issue; however, my pick up time was 7:00AM, and the store location did not open until 8:00AM. The workers showed up at 8:01AM and the door was not open until approximately 8:06AM. Then... When I was going through the process of getting the equipment the assistant manager rudely said, "The Uhaul portion doesn't open until 9:00AM." Well excuse the fuck out of me, I was already pissed off that I had to wait an extra hour from my original pick up time and staff opened late.

Mark M.
Clasificación:

Very poor location. Dave was nice, but overall experience was not up to Uhaul standards.

JIM C.
Clasificación:

Staff not helpful. Would not issue receipt or credit card receipt. Charged us for day rental when we had already paid and it was to be just a drop off.I would not rent from U haul again. Reservation was a disaster from the beginning to the end.

arthur G.
Clasificación:

They were just dishonest they were unhelpful they charged us for fuel we did not use a charged us for an extra day of rental and they did not compensate us for the lack of rental due to whatever it was that U-Haul could not accomplished on the dates of my phone the online people that were assisting us were very unpleasant rude and incompetent what's cost me over $300 in payment to movers who could not do their job due to not having the U-Haul when needed

Victoria S.
Clasificación:

Made us wait a half hour before being helped. My reservation pick up was at 9. Didnt get helped until 9:30am. They forgot the dolly i rented and i had to go back. Poor customer service skills and didnt seem very friendly.

joe H.
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El cliente no dejó un comentario.

Andrew K.
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Check-in person didn't have good people skills. Maybe he had a bad day, but I felt like I was bothering him the whole time I was there.

Rick M.
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El cliente no dejó un comentario.

Katie P.
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El cliente no dejó un comentario.

Thomas S.
Clasificación:

We had an excellent experience. thank you!

Steve G.
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El cliente no dejó un comentario.

David W.
Clasificación:

The app was slow and inefficient. I ended up going in and having someone in the building sign out the truck for me because the app was taking so long to approve.

Ashley D.
Clasificación:

The 800 and chat Customer service is terrible. I never got the full requested time I wanted it until. Instead of telling me the truck wasn't available the full time I wanted it for, they approved my request while double booking the truck and expected me to have it back at THEIR time. If it wasn't available the full time I wanted it for then you shouldn't have accepted my booking. Very stressful. Than you call customer service to make sure they know you can't have it back by the time they wanted it for, and they can't even change the reservations, they give you a number to call to do it. So unprofessional.

Marie V.
Clasificación:

Ray was unfriendly and seemed angry. Stood there for 10 minutes before anyone even acknowledged our presence. Would not eye contact. Did not bring truck over to Office or explain anything. Just gave us the keys and signed forms. No show of appreciation for spending $200. I rented from this same location within the last year and it was a completely different experience. Truck was given to us with sand and gravel on floor. We had to sweep it clean. Disappointing experience.

LISA P.
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El cliente no dejó un comentario.

Sandy B.
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El cliente no dejó un comentario.

Aaron W.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

alex A.
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El cliente no dejó un comentario.

guy G.
Clasificación:

Ray and and the two other guys working there on Saturday did an awesome job in my book. They made my rental experience smooth. I had a very poor experience with one U haul rental place. I was transferred to Sulok U haul for my truck. I'm glad I was. I believe I'm entitled to at least 25 miles of refund because of the first rental place mistake. The first place did make it right with connecting me to Sulok rental.

Gary F.
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El cliente no dejó un comentario.

Traci P.
Clasificación:

El cliente no dejó un comentario.

Brian W.
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El cliente no dejó un comentario.

William H.
Clasificación:

Great service. Great price. No improvement necessary

Jennifer S.
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El cliente no dejó un comentario.

Michael E.
Clasificación:

The inside of the windshield was completely frosted. The truck was parked on a sheet of ice with a frozen ice/snow bank behind the truck which was the only way to exit. The truck interior was very dirty.

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