Customer Reviews for Sullivans Ace Hardware
(U-Haul Neighborhood Dealer)

288 reviews

707 N Elida St   Winnebago, IL 61088

(815) 335-8006

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(815) 335-8006

707 N Elida St
Winnebago, IL 61088

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

None

Michael West 
Rating:
5.0

Customer did not leave a comment.

Dennis Loofbourrow 
Rating:
5.0

Customer did not leave a comment.

Gary Sandrock 
Rating:
1.0

Very slow. And charge more money . I put lot gas 3/4 thank.

Hugo ANGULO 
Rating:
5.0

Customer did not leave a comment.

Kent Lamb 
Rating:
5.0

Customer did not leave a comment.

Sandra Russell 
Rating:
5.0

Customer did not leave a comment.

Michele Firebaugh 
Rating:
5.0

Customer did not leave a comment.

CHARLES TEATER 
Rating:
5.0

Customer did not leave a comment.

scott speiden 
Rating:
5.0

Customer did not leave a comment.

Chase gulley 
Rating:
5.0

Super friendly and helpful.

Ryan Nicosia 
Rating:
5.0

Great service

Russell Whitaker 
Rating:
5.0

Everyone is very helpful.

Angela Berg 
Rating:
5.0

Everything was perfect with this rental. reserving the truck, checking it out, driving it and returning it were problem free. Couldn't ask for a better experience.

Jim Ferrar 
Rating:
2.0

Customer did not leave a comment.

Jeanne Fernandez 
Rating:
5.0

Tyler was very professional and personable.

david smith 
Rating:
5.0

Customer did not leave a comment.

Holly Full 
Rating:
5.0

They seemed to have some computer problems. Nice people

Greg Olson 
Rating:
4.0

Customer did not leave a comment.

don morton 
Rating:
5.0

Friendly, accommodating customer service!

BRUCE LAUHER 
Rating:
5.0

Customer did not leave a comment.

Tracey merrell 
Rating:
5.0

Customer did not leave a comment.

Vincent Renaud 
Rating:
5.0

Customer did not leave a comment.

Deana Marshall 
Rating:
5.0

Customer did not leave a comment.

ROBERT ERDMANN 
Rating:
5.0

Customer did not leave a comment.

john krause 
Rating:
5.0

Customer did not leave a comment.

justin holder 
Rating:
5.0

Slow computer system, all the information I put in online we had to do again at the time of pick up, wasting too much time. No Jack on trailer made it hard for representatives to hook up and take off

John Orlando 
Rating:
5.0

Helpful in advice with towing the trailer, and gave advice regarding return and need for adaptor for lights. Safety checks done and explained. Thank you for an easy rental experience.

Marjorie Lenox 
Rating:
5.0

Customer did not leave a comment.

CHARLES TEATER 
Rating:
5.0

Customer did not leave a comment.

Jon King 
Rating:
5.0

Customer did not leave a comment.

Donald Long 
Rating:
5.0

Customer did not leave a comment.

Donna Davis 
Rating:
3.0

The app is not great. It cost me the online pickup by stalling and then telling me I had dispatched when I didn’t even have the keys yet. I would like a partial refund.

Ryan Zschiesche 
Rating:
5.0

Customer did not leave a comment.

Paul Weinger 
Rating:
5.0

Excellent help from IRV. Went out of his way to help me with all equipment hook up.

William Hawkins 
Rating:
5.0

Customer did not leave a comment.

Donald Long 
Rating:
4.0

Easy drop off, used mobile option.

Michael Berschauer 
Rating:
5.0

unfortunately, the truck size I wanted was not available, so I used a smaller truck. The result was not everything fit and I had to make a 2nd trip.

Jim Mudra 
Rating:
5.0

Customer did not leave a comment.

Micheal cooling 
Rating:
5.0

Employees were great.

Bob Smith 
Rating:
5.0

Customer did not leave a comment.

Geri Fields 
Rating:
5.0

Customer did not leave a comment.

Ian B 
Rating:
5.0

Customer did not leave a comment.

chuck baker 
Rating:
5.0

Staff at this facility were extremely friendly. Focusing intently on our needs through listening intently, and treating us like family made our move very enjoyable. I would not change a thing. Please thank this provider for a very quality and friendly service.

Eugene Archer 
Rating:
5.0

Customer did not leave a comment.

KURT MILLER 
Rating:
5.0

Customer did not leave a comment.

lisa melby 
Rating:
5.0

Easy, app only experience.

Michael Berschauer 
Rating:
5.0

Customer did not leave a comment.

Mark Baker 
Rating:
5.0

Customer did not leave a comment.

ROGER ALLEN 
Rating:
5.0

Customer did not leave a comment.

Dustin Jarrard 
Rating:
5.0

Person was very helpful, and a pleasure to do business with!

Scott Leopold 
Rating:
4.0

I liked the online check in process and the check out process. It was very easy to use and very straight forward on what I would be charged. The truck itself was good for what I needed it for. I was able to reserve 3 days before I needed it too. There were plenty of other locations as well that were available for different sized trucks which I appreciated. For smooth, simple process.

Christina Taylor 
Rating:
5.0

Customer did not leave a comment.

Becca Sarandos 
Rating:
5.0

Customer did not leave a comment.

Richard Abate 
Rating:
5.0

Customer did not leave a comment.

David Packer 
Rating:
5.0

Customer did not leave a comment.

VICTOR AKSENOV 
Rating:
5.0

Nothing. Great customer service in Winnebago

Randy Alex 
Rating:
4.0

Customer did not leave a comment.

Kimberlin Miller 
Rating:
5.0

Customer did not leave a comment.

michael booker 
Rating:
5.0

Customer did not leave a comment.

steven repka 
Rating:
3.0

Customer did not leave a comment.

Emma Wilkin 
Rating:
5.0

Customer did not leave a comment.

Cathy Soltwisch 
Rating:
5.0

Customer did not leave a comment.

Paul Graham 
Rating:
5.0

Customer did not leave a comment.

Constant Brisart 
Rating:
5.0

Without question this location was amazing. The staff was friendly, professional and personable. If I'm ever in need of another rental, and this area is in consideration, it will be from here.

Matthew Goles 
Rating:
5.0

The trailer I rented was used and abused. I rented this enclosed trailer due to the weather. This trailer leaks bad and a lot of the things that I packed into this trailer got wet. Thank God nothing was ruined. I had a 100 year old grandfather clock and few other antic items.

Roland Harvey 
Rating:
5.0

Nothing - The guys were super sweet and helpful too!

Deana Marshall 
Rating:
5.0

Customer did not leave a comment.

Michael Smallwood 
Rating:
5.0

Customer did not leave a comment.

MELVIN KRUSE 
Rating:
5.0

Customer did not leave a comment.

Ruben Garcia 
Rating:
3.0

Customer did not leave a comment.

Carlissa Tate 
Rating:
5.0

Your computers are very old and slowwwwwwww. All this online app junk does NOT work. It may work for some, but some its very confusing and frustrating .

Jeff Kelly 
Rating:
5.0

Customer did not leave a comment.

alan cwiklo 
Rating:
5.0

Customer did not leave a comment.

Dennis Mower 
Rating:
5.0

Customer did not leave a comment.

Bill West 
Rating:
5.0

Not cancel my truck 2 days before pickup.

DAVID THOMPSON 
Rating:
5.0

Customer Service was great at this location. The uhaul Customer service is not so good! We were over charged for miles NOT DRIVEN! An email was sent with no response!

beth tice 
Rating:
5.0

Customer did not leave a comment.

elaine theobald 
Rating:
4.0

Customer did not leave a comment.

joann eddington 
Rating:
5.0

Awesome

Steve Freeman 
Rating:
5.0

Customer did not leave a comment.

david cook 
Rating:
5.0

Customer did not leave a comment.

Jennifer Tipping 
Rating:
5.0

Customer did not leave a comment.

Dan Handy 
Rating:
5.0

The staff here is so easy to work with and friendly.

Bruce Harris 
Rating:
4.0

Customer did not leave a comment.

Benjamin Frey 
Rating:
5.0

Nothing at this location, they are always great!

Sherry Tripp 
Rating:
5.0

Customer did not leave a comment.

Julie Ruiz 
Rating:
5.0

The gentleman that helped me at this location was very helpful and courteous.

Scott Nobis 
Rating:
5.0

Overall Excellent experience

Ralph Mosner 
Rating:
5.0

Everything was great from pickup to dropoff.

Brandon Hearns 
Rating:
4.0

All was good thank you

Mary Hines 
Rating:
5.0

Customer did not leave a comment.

TYLER GORSEGNER 
Rating:
5.0

Very professional and respectful.

ANDREW MARTIN 
Rating:
5.0

Customer did not leave a comment.

DEANN JENNINGS 
Rating:
5.0

Customer did not leave a comment.

BRIAN FRANK 
Rating:
5.0

Upgrade computer systems. So the associates don't have to ask questions that customers already answered on the app or website.

GREGORY WILLIS 
Rating:
4.0

Customer did not leave a comment.

Gina Tassione 
Rating:
5.0

All went smoothly. Person who answered phone with initial questions was knowledgeable. Person checking out equipment and person checking in equipment also well informed and effecient. Nothing could have been smoother. Would definetly rent from here again.

MICHAEL LUNA 
Rating:
5.0

Good customer service. Friendly young lady.

JOHN CASHMORE 
Rating:
5.0

Excellent service, transported valuable motorcycle to greenbay Wisconsin and back. Problem free. Thanks

TERRY SEATS 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top