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Jason B
Customer Reviews for Sugarcamp Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was charged an extra $30 for extra miles? I left the truck with a 1/4 tank more than how I got it. Got it at 3/8 left it with 5/8
Ray MA lot of great help here. I don’t tow that often, so a lot of questions answered.
Michael MThe gentleman was really Awesome, explained everything was very personable , helped me hook up gave me some tips, Great guy, you should be proud to have him representing your company. Thank you
Thomas EQuick, easy process. Staff made sure everything was hooked up and everything worked.
Mark JI can't believe it was that easy.
Karen KNeeded the trailer for less than 24 hours. Total BS that you are charging a minimum of a two day rental.
Kylie DVery helpful and extremely courteous! Highly recommend this location! Thank you!
Deborah CSmooth pickup process and preparation of trailer!
Jacob OGood equipment, hassle free local pickup and drop off.
Michael MThe location had computer issues. The order was to go from sugarcamp to Frances creek and drop off in Denmark. I went to look for the address and it said I was supposed to drop off in sugar camp. Why would I do that? Waste all that fuel to bring it back to the starting location. The worker even asked if we were the reservation from sugarcamp to Denmark. He didn't have very good customer service.
Kevin Gdid online drop off day early - Internet was spotty at best in the northwoods so practically had to stand on truck to upload drop off pics - took forever!
Sarah BI was supposed to pickup the U-Haul on Saturday at a close location, the owner of that location had gone to jail leaving a sign on the door. Being the moving day I had to travel far out of my way to obtain a U-Haul and had a small window of time to complete my move. The price I paid for the U-Haul was outrageous $500+ dollars and was not on full tank when driving off.
Kerri NScott is friendly and accomodating
Jon BGreat service …. I wish all your locations could measure up to this one.
John EAn excellent experience and very friendly people to work with I thank them very much
kevin fvery helpful at checkout and courteous. Unit was to be returned to Eagle River but were full suggested Sugar Camp. And saved me traveling time as well
DENNIS GVery friendly and helpful. He didn’t the whole hookup.
ROBERT FClean up your computer system. I had trouble with reservations and the dealer had trouble as well. Took an hour to pick up and complete the transaction
Mark WWash dead bugs off windshield
William HNEEDED A 5X8 TRAILER FOR MOVING THINGS FROM CRANDON, WI. I FIRST TALKED TO UHAUL IN RHINELANDER. THEY DID NOT HAVE ONE. TOLD ME THAT COULD POSSIBLY GET ONE IN STEVENS POINT. WHAT? THAT IS 150 MIILES FROM CRANDON. i ASKED ABOUT SUGAR CAMP. SHE SAID THEY DID NOT HAVE ONE EITHER. I HAVE DONE BUSINESS AT THE SUGAR CAMP SITE IN THE PAST, SO I CALLED THERE AND TALKED TO SCOTT. HE DID NOT HAVE ONE, BUT THERE WAS ONE SCHEDULED TO BE TURNED IN THE NEXT DAY. SAID HE WOULD SAVE IT FOR ME. HE DID. i WAS GOINGTO PICK IT UP ON MY WAY TO CRANDON, BUT DUE TO SOME BAD WEATHER ON MY ROUTE, COULD NOT MAKE IT THERE ON FRIDAY, PM, SEP. 24. i CALLED AND WE AGREED TO MEET AT HIS STORE IN SUGAR CAMP, WI. SATURDAY AM BEFORE 8:00. I FEEL THAT SCOTT WENT THE EXTRA MILE TO MAKE SURE I HAD A TRAILER TO RENT.
Samuel HScott at this location was more then helpful. He took the time to go out and measure the car trailer to make sure the tractor I was picking up would fit and then call me back with the info.
Gary SThe truck cab was quite noisey.. door seals were leaking. Sugar Camp enterprises did a great job getting me the truck and were ready when I got it and dropped it off.
Michael LVery good customer service!!
Debbie CVery happy renting from the sugar camp dealer
James BGreat as is.
robert bGreat service and available hours. 6am to 9pm. Incredible.
Timothy KExcellent service.
James SThe interior windshield was not clean. The truck was very noisy
David JNothing. Every step was perfect and excellent service.
Timothy KCustomer service help was very good.
Kenneth FI Have been renting trailers from sugarcamp enterprises for 10 + years,they have always took care of my rental needs
MARK ZEverything was fine. Great service and price.
michael lNothing
Thomas PThe trailer really needs to have a tongue wheel on it. There is no way most can lift that so it goes onto the ball.
Victoria SAlways use u-haul. Easy to make reservations, equipment is clean and in great condition. The best customer service!!
Manuela HI only dropped off keys, so I did not go in and can only mention outside appearances. It looks very run down. "Ramshackle" is a word that comes to mind. A fresh coat of paint where it's fading weirdly, cleaning the windows and other general cleaning would go far to making it more inviting.
Richard MGreat service. Any time I need this service I will be back.
TED BWe had a good experience in Sugar Camp. Thank you!
Rick BThis place does a great job. Will be back aga!!
Theodore BGreat service will be back.
TED Bdouble check that all lights work on trailer before customer picks up.
Sharon GImprove your computer program so I don't have to wait 45 minutes when picking up and signing off.
tom sFriendly staff and quick processing
Richard KThe Sugarcamp Enterprises location is a small business that is not accurately set on google maps. The proprietor was very nice and helpful.
Leonard MSuper friendly and helpful! They made good suggestions to help strategize our move.
jeff bNice
Bradley BMore equipment available.
TED BGreat personal service out of the Sugar Camp, WI location. Thank you!
Michael RThe owner there is always friendly and helpful. I drove 15 minutes south just to go north because I like renting from that location.
Paul LYes Sir, Gentle man was super and every thing was ready to go . He made it a perfect experience. Could not ask for better help. Service from him was Excellent, Sorry that i,ve for his name. He was There at his business opening the door at 6am. Perfect .Perfect,
Paul MFriendly staff
Daniel LThe interior of the van was a mess. My wife had to clean it so it acceptable for us to sit in.
Roger L