Customer Reviews for Success Auto Group
(U-Haul Neighborhood Dealer)

91 reviews

115 N Church St   Rocky Mount, NC 27804

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

115 N Church St
Rocky Mount, NC 27804

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Randolph 
Rating:
4.0

Customer did not leave a comment.

Larry Jones 
Rating:
5.0

Customer did not leave a comment.

shivam rai 
Rating:
5.0

Customer did not leave a comment.

Keith Hines 
Rating:
4.0

Clean up the shop

Cynthia Stallings 
Rating:
5.0

Professional and courteous.

ottis williams 
Rating:
5.0

Customer did not leave a comment.

Scott Kelley 
Rating:
5.0

Customer did not leave a comment.

Savanna Walker 
Rating:
3.0

Truck was dirty inside. I had reserved through your app and requested a mobile pickup but when arrived the location would work. Had to go in and waste time doing what I had already done. When returning the same so I could not check it in either

ASHLEY PAGE 
Rating:
1.0

The GPS location said I was not at the location, even though I was. I spent over 40 minutes talking to your support team that I was in fact at the location. Throughout the process, it was clear that, I as the customer, was not the focus of the efforts. Nothing in the process was done to make it less inconvenient for me. It was a terrible experience.

Alfonso Ochoa 
Rating:
5.0

Great service

tresia jones 
Rating:
1.0

I never rented it. When I called your company I told that money would be credited back to me. That ever happened!!!!!!!

david gentes 
Rating:
4.0

Customer did not leave a comment.

Sherronda Edge 
Rating:
5.0

Great customer service!

Loretta Dupree 
Rating:
3.0

It was confusing as a drop off area, but effective

Josephine Santiago-Ramos 
Rating:
2.0

Location problem .had a hard time to get in truck.. no actual office

Eric DASILVA 
Rating:
4.0

Customer did not leave a comment.

John Harper 
Rating:
5.0

Super friendly!

Monica Edwards 
Rating:
5.0

Provide Military Discounts

Barbara Jones 
Rating:
5.0

Customer did not leave a comment.

JANELLE CARR 
Rating:
5.0

Customer did not leave a comment.

Amandaleen Brown 
Rating:
5.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

VERY GOOD SERVICE

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

Success Group 
Rating:
4.0

Customer did not leave a comment.

Julia Freeman 
Rating:
5.0

Customer did not leave a comment.

Success Group 
Rating:
1.0

Customer did not leave a comment.

JOSHUA PITTMAN 
Rating:
5.0

Very good service

Success Group 
Rating:
1.0

Stop price gouging. Take the hidden fees away

Thomas Keeter 
Rating:
5.0

Customer did not leave a comment.

Patrick Miller 
Rating:
5.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

Juanmanein Battle 
Rating:
5.0

Customer did not leave a comment.

Clyde Dixon 
Rating:
5.0

Outstanding customer service!!

Matthew Quintal 
Rating:
2.0

The truck was average with lots of damage marks. I rented two follies and 24 furniture blankets - none of which were available. As we traveled three hours to get there and were traveling three hours back, this placed us in quite a bind for getting the truck loaded. There was no lot, everything was on the street. We were asked by uhaul to bring a ubox trailer back to our destination for credit on our rental, but it was not there either. Extreme disappointment is my best answer. The gentleman there was very nice though, and that is what kept me from giving the lowest rating.

DAVID MONROE 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brown 
Rating:
5.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

Very Professional

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

Brian Walker 
Rating:
5.0

Keep up the good work 👏

STEWART LYNCH 
Rating:
5.0

Nothing the whole experience at my pick up location was excellent to have made it better I would have got it for free

sandra thompson 
Rating:
5.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

Great customer service

Robert McBride 
Rating:
3.0

Customer did not leave a comment.

James Hubbard 
Rating:
5.0

Customer did not leave a comment.

Lakisha Lee 
Rating:
5.0

Everything was great..

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

Sharickaq Evans 
Rating:
1.0

Truck was scheduled for move on 6/15 for a 7/3 pickup to move from NC to AZ, got a call day prior saying truck would not be available and would need to find another one to schedule. Order 3 dozen of packing blankets for the move, did not receive them. Got a call almost a week later from the original place of scheduled pu stating I still had an open reservation. I explained to her that her husband called the day prior to scheduled pick up and said the truck would not be available. Also I rescheduled another truck and was 3/4 of the way across TX at this time, but thanks for the co concern

Raymond Dancause 
Rating:
5.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

James Love 
Rating:
5.0

Customer did not leave a comment.

Lee Welchons 
Rating:
5.0

None.

Joseph Battle 
Rating:
1.0

Customer did not leave a comment.

delphine smith 
Rating:
4.0

Customer did not leave a comment.

Robert McBride 
Rating:
5.0

Customer did not leave a comment.

William Morgan 
Rating:
5.0

Customer did not leave a comment.

Success Group 
Rating:
5.0

Customer did not leave a comment.

Success Group 
Rating:
3.0

Air pressure in both trailer tires were extremely low.

Robert Dunn 
Rating:
5.0

Very nice guy managing the facility. He was very helpful. I am 74 years old. I had difficulty unloading the cargo from the trailer and he volunteered to send a person out to my house to help me. The trailer pulled excellent with my 2019 Toyota Highlander. The wood protectors on the trailer Interior were very nice.

Zed Cummings 
Rating:
5.0

Customer did not leave a comment.

Shiv Vyas 
Rating:
4.0

Customer did not leave a comment.

ROBERT MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

VIRGIL WHITE 
Rating:
1.0

Nobody was at the location when I tried to pick it up. Nobody answered 4 different phone numbers I found for the business. Uhaul had me on hold for 10 plus minutes. I’m 7 months pregnant and it was not a familiar area. We just took the trailer since it was unlocked. Maybe try to be present when people make reservations???

Brittany Lumbattis 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCBRIDE 
Rating:
5.0

Very professional

TOby sharpe 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

Floyd Costin 
Rating:
4.0

Customer did not leave a comment.

Success Group 
Rating:
5.0

Customer did not leave a comment.

Samuel Ward 
Rating:
3.0

Customer did not leave a comment.

Jason Friedrich 
Rating:
3.0

Customer did not leave a comment.

Frederick Cheek 
Rating:
5.0

Great customer service

Elton Edmondson 
Rating:
5.0

Customer did not leave a comment.

nyesha pulley 
Rating:
3.0

Owner was not there when we arrived. We could see the trailer was there so we waited. It made us very worried because we had hired people to help us load that trailer. Were our plans wasted? Called the number but no one answered. It would help if the owner could switch the office number to his cell phone so customers could know he was on the way!communications is everything in a business!

Harry Ullom 
Rating:
5.0

Customer did not leave a comment.

Felicia Brown 
Rating:
1.0

The road was closed (this was also the second location I had to go to since the first was not in business and had bullet holes in the building... still had Uhauls there!)

Marris Thompson 
Rating:
5.0

Awesome establishment. I appreciated the conversation as well as the customer service experience provided by the owner. Thank you.

Nikita Hawkins 
Rating:
1.0

When you make a reservation to drop off at a place that you live next to and have it confirmed to drop off there you should not have to go 45 minutes back the way you just came from to return your rental. Was not happy about that!!! bad form! Will never rent form U Haul ever again.

randy skaggs 
Rating:
3.0

It was very difficult to get in contact with anyone at this location by telephone. If it were easier to get in touch with anyone at this location it would be helpful. Thank you for your help.

JUDY HUX 
Rating:
1.0

I was not told that it would be cheaper to do a round trip instead of a one way trip

yahmiqua williams 
Rating:
5.0

The customer service here is very welcoming . It’s always a pleasure getting the uhaul services from this location . I highly recommend it .

Brittany Simmons 
Rating:
3.0

manager was very polite on time.

Quinae Lee 
Rating:
1.0

I was charged twice for the rental. Owner told me he would give refund but never did and does not answer phone nor does he return phone calls. Don’t do business with a thief.

Andy Flowers 
Rating:
3.0

GAVE ADVICE ON HOW TO GET REFUND FROM OVER CHARGE WRONG DROP OFF DESTINATION

SHALONDA NELSON 
Rating:
5.0

Customer did not leave a comment.

Lillie Lewis 
Rating:
5.0

Customer did not leave a comment.

RONALD BETTS 
Rating:
5.0

Customer did not leave a comment.

Terry Hudson 
Rating:
5.0

Customer did not leave a comment.

GERALD PRAYLOW 
Rating:
5.0

Customer did not leave a comment.

glenda jones 
Rating:
5.0

Customer did not leave a comment.

shamekea cannady 
Rating:
4.0

The only comment I will make is that U Haul changed pick up locations which put us behind is getting loaded up.

Warren Patterson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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