We never interacted with anyone. The office was not open when we returned the trailer at 2pm. left two messages but did not receive a return call. completed drop off via app which worked.Dan N.
Customer Reviews for Stuff N Store Self Storage
(Distribuidor de U-Haul del vecindario)
Madison, WI 53716
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10:30 a. m. - 4:30 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.LYDIA G.
Excelent customer service nice and friendlyAgustin S.
Hours were limited. Online worked fine but no personal contact.Jackie R.
We scheduled a 24/7 pick up with the uhaul app. According to our directions, we could pick up any time after our scheduled time. We showed up 70 minutes after the "pick-up time" and were told that our truck was given to someone else because we were late. When we asked what the 24/7 pick up meant, the owner could not answer our question. We drove 5 hours to be out of a moving truck. Only to later find out that we could have pick up the truck at any point following our time because we had the 24/7 option. We ended up having to run around Madison before someone from uhaul was able to walk us through getting another truck set up. The stuff n store owner was not respectful and did not want to help us. Horrible experience with this location.Chad E.
Random location. Had to use the app and then they want to charge me $9 for gas that we do not owe. No one to talk to unless you want to wait 30 minutes.TOM A.
Make sure the keys are in the lockbox. Had to go inside and have someone take them out of the return box.SAMUEL J.
El cliente no dejó un comentario.Cynthia L.
El cliente no dejó un comentario.Rick B.
El cliente no dejó un comentario.Benjamin H.
Stop trying to upsell me on everything. Holy Shit. I will not recommend uHaul to anyone because of the scammy experience.Daniel P.
El cliente no dejó un comentario.REnee M.
Slightly longer weekday hoursStephanie V.
El cliente no dejó un comentario.Kathy R.
El cliente no dejó un comentario.Gene W.
El cliente no dejó un comentario.Yahya R.
El cliente no dejó un comentario.Sharon M.
The staff was professional with regards to the truck The staff was rude and very unprofessional, it took over 3 hour for me to receive the transportertheresa C.
El cliente no dejó un comentario.Robert A.
Nothing - place was easy to find, easy to park, and staff was responsive, friendly, and definitely user-friendlyRhonda S.
El cliente no dejó un comentario.Scott S.
I hated the truck, though. No cruise control was the worst. Windows having to be cranked? I didn't even know they made those any more. The 75mph speed limiter was also a great annoyance, unnecessarily slowing my progress. Lastly, I now have to figure out how to pay tolls since a toll transponder was not offered/available. If I ever have to rent one of these poorly equipped trucks again, it will be too soon.Mark H.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Timothy M.
Interior had mud on the floor as well as leftover items from what I assume was the previous renter. Also a ton of animal hair was left in the passenger side seat. Vehicle was rented needing air in one of the tires and made horrifying clunking noises when it hit bumps. Will go elsewhere for U-Haul rental in the future.Laura L.
El cliente no dejó un comentario.Kathleen H.
Everything went super smooth with my rental. The staff was friendly, informative, and very nice to work with. I would recommend this rental service location to anyone needing a stress free experience.Rob S.
Assign pickup location requested, especially when that location has the equipment requested and is closer to customer location.Earl M.
Did not receive the pads I purchased.Abigail E.
El cliente no dejó un comentario.DAvid W.
El cliente no dejó un comentario.Alexander R.
El cliente no dejó un comentario.Joseph J.
El cliente no dejó un comentario.Kimberly P.
I had a confirmed contract stating that I was picking up at 9:00 am. I arrived at 9 and called the number on the front of store and the guy showed up at 10:00 with no apology. He was a complete jerk! He was not wearing a mask and when we dropped off at a different location mo masks on the clerk either. Completely dissatisfied with uhaul and will never ever use them again. Even if the rental truck was free!!Theresa H.
El cliente no dejó un comentario.Christine P.
El cliente no dejó un comentario.Mike M.
I arrived early and did the mobile check in. Nothing. Nobody was around to help me, the business was supposed to be open but nope. I sat on the phone for 30 minutes until I was told "It's still due at 2 and I have to transfer you to customer service if you have a problem." I lost almost an hour that I paid for because the site wasn't working, I called and nobody was helpful (I had an extremely rude representative speak with me on the phone). Finally i sat on the phone for a long time and got my code to get the keys. Then I had to return it at the same time, brought it back early and then got an email saying i did the return wrong. I will not be using this again. Very irritated.Chelsea F.
Drop off was horrible. No one there, no answer when I called. Your web site self checkout is cumbersome and frustrating. It is bad enough that if I had other options for renting a trailer, I would use them instead. Sorry - I wish I could be more positive because the actual trailer was excellent.Bob B.
El cliente no dejó un comentario.Chad A.
El cliente no dejó un comentario.Jessy A.
The guy at the pickup location was so wonderful! He went over everything with us and helped to ensure everything was hooked up properly. Great customer service!Kelly K.
El cliente no dejó un comentario.craig E.
Guy at office super nice and very helpful. Came out and explained features of car dolly. Also helped make sure the lights and blinkers all worked.Jamie K.
El cliente no dejó un comentario.Mark B.
Make sure customers can only select drop off options that are approved. Uhaul called me and told me I couldn't actually return my U-Haul to the original location I chose and switched me to this one.Kelsey Z.
Uhaul website said I could get the car with just my phone at 9:30, then upon arrival told me I had to wait until 10:30 for the storefront to open. Luckily it was incorrect on the timing and I only had to wait half an hour until 10.gordon P.
Nothing that I can think of!Dennis D.
Nice to do all onlineMarcia F.
El cliente no dejó un comentario.Kathy F.
It was easy from drop off to pick up! Couldnt of been smootherNick G.
I reserved the truck several weeks in advance for 8:30 am pickup. Only the day prior to pickup did Stuff N Store contact me saying they don't open until 10am. I was a real inconvenience trying to contact Stuff N Store to get the code for the Key Lock Box.RUSSELL E.
Pick up location was switched last minute when I requested a specific location closer to where I needed to be. Transport the trailers to the correct location when there are reservations ahead of time.Deven C.
Arrived at 4 pm. It was closed. Hours said it closed at 4:30 pm. I had to walk to the back of the store to meet a random guy who said he worked for the store ( i had no idea if he did). Gave him the keys and that was it. Didn't have to sign any paperwork. Was shady and sketchy.Andrew E.
The app was being a bit difficult to use. Not sure if it was tha app or my phone but it kept crashing. I couldnt pickup or drop of the truck. The person at the location was very helpful. He did all the check in and return for me.Socorro C.
Elliot was great to work withEric O.
El cliente no dejó un comentario.Kellan O.
Make sure the "passcode" that allows you to access the key to the equipment is accurate. The passcode I was given through the online portal was Dane while the lockbox required a number configuration.Rudy A.
El cliente no dejó un comentario.Edsel B.
Elliott at this location went above and beyond to help me find a truck for the weekend. I tried calling other U-haul's in the area and all said they didn't have a truck available. Elliott asked to give him time to look around the area and he'd call me back. He called within 5 minutes and said he found one and would have it at his location at the time we needed. He e-mailed me the contract and took care of everything else. What a pleasure working with someone who cares about his customers.Phil R.
El cliente no dejó un comentario.PAUL G.
El cliente no dejó un comentario.ADAM J.
Wish they delviery the equipment to the customers house that would make the Uhaul even more awesome!!Peter G.
El cliente no dejó un comentario.Enis R.
Online experience didn't work, couldn't get past step 1 of 8, unclear what identification was necessary, but crew had all my information when I first ordered it, they left truck ready for me to take, returned it no problem, got the job done. Overall great, but self-pickup via online could be a little simpler/user-friendly. Thanks, would still recommend to others:)Matthew K.
El cliente no dejó un comentario.Jeff S.
Truck was not cleaned. We were given a phone number to call if we had trouble picking up the truck at night and they never answered nor did they call back. It was a truly terrible experience and I will not rent from you as long as this location is affiliated with you.Jason S.
El cliente no dejó un comentario.Steven L.
I had made a reservation for a one-way rental for July 2 from Madison to Minneapolis for an 8am pickup. I made the arrangements in the office. When I arrived, the office was closed. The truck which was supposed to be available for a one-way rental was not available. Ultimately, I was told that the truck that I rented needed to be returned to Madison, doubling my mileage, doubling my gas usage, and nearly doubling my cost. I was never notified that I'd need to go to a different location for a truck or that the truck I'd agreed to rent would not be available. I was on a time constraint so did not have time to make alternate arrangements on the morning of my move. Poor communication after which my moving costs were doubled.Mary P.
I had ordered moving equipment, including furniture pads, a regular dolly, and a furniture dolly, none of which were present when I picked up my truck. I had to sit on hold for 10 minutes to talk to someone to get the charges for the missing equipment taken off my bill. Also, the instructions for picking up your equipment are not clear. The instructions to pick up the truck didn't show up until the day of the pickup, and I almost missed the fact that I had to go through the whole process because I wasn't told I had to do so. The only reason I checked the UHaul website that day was because my equipment was missing. There should be instructions stating that on the day of your move, you have to go into your account and follow the directions to pick up the truck.Stephanie R.
El cliente no dejó un comentario.Sue J.
Elliot was very comfortable to work with. Nice guy, along with his dad. I will definetly recommend him to my friends.Steve W.
El cliente no dejó un comentario.Elliot O.
El cliente no dejó un comentario.Elliot O.
El cliente no dejó un comentario.Elliot O.
El cliente no dejó un comentario.Elliot O.
It would be nice if someone was on site to accept the truck when I turned it in.Mark M.
El cliente no dejó un comentario.Barbara L.
El cliente no dejó un comentario.David P.
The pick up location was not what I officially signed up for online, but there was multiple communications in advance that gave me the new address.Fedor M.
El cliente no dejó un comentario.Theodore E.
El cliente no dejó un comentario.Ryan B.
New location small no service. Moved my reservation around I am not happy with uhaul.William F.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Therese M.
El cliente no dejó un comentario.Alvin D.
It was one of the most efficient checkouts I've had with U-Haul. Employee was courteous very knowledgeable and overall did a great job.MATT S.
I was turned away from renting a trailer as the man said my lights didn't work. At the time I believed him, I do think he is honest, just inexperiencedSELAH T.
El cliente no dejó un comentario.John K.
Internet with my Verizon cell phone did not work at this location so the online self-service was not accessable. I realize this isn't the locations fault. However, both online and at the location, Saturday hours were posted, with an opening time of 10:00AM. Nobody showed up, nobody answered the phone. THIS was really frustrating. I eventually was able to get in touch with a U-Haul Customer Service Rep and was able to complete my check-in.Shelly W.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Victor C.
El cliente no dejó un comentario.Robert B.
Day before rental no one knew what was going on. Day of rental no one there.Mark S.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.Sarah P.
Didn't appreciate the last minute switch of my pickup location. It caused some confusion the day I was moving.Colin K.
Great guy who checked our truck if was fast and very nice as well!samantha B.
We just dropped off the truck after hours and did not converse with anyone. Left the keys and paperwork in the slot in the door.Vicki A.
El cliente no dejó un comentario.Jeremy S.