Comentarios del cliente para Studio Fitness

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Studio Fitness

Grado total:

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Lucas B. en

Grado:

El cliente no dejó un comentario.

angela V. en

Grado:

El cliente no dejó un comentario.

Michelle F. en

Grado:

Although Junior was attempting to be cordial, the self-deprecating behavior made me uncomfortable. He was also inflexible (and a little rude) when I attempted to change my mind about the insurance. (However, when I was using the app to assess the vehicle, it told me that I could add the insurance at that time.) I also felt that Junior was patronizing when I told him that multiple uHaul staff had told me that the first 30 miles would be free (because of the inconvenience for having to go to his location) even though it wasn't noted on my record. Then, he almost demanding that I had to bring the truck back to his location. (After this treatment and the inconvenience, I was not so inclined.) He also made me feel very uncomfortable when I had to interrupt is training/workout class with a question about my inspection of the vehicle. (I was not inclined to go back in to ask any more questions.) The vehicle was super clean and looked well cared for. However, it was nauseating to drive because it would shimmy quite a bit...with and without cargo. (It got better once it warmed up.)

Joseph W. en

Grado:

El cliente no dejó un comentario.

Jerome M. en

Grado:

El cliente no dejó un comentario.

Donna N. en

Grado:

When arrived the attendant, told me it was to late for me to pickup the trailer I reserved, I told him I just finish talking to someone from uhaul and confirmed my reservation, he said last hookup was at 6:30 I told him it was only 5:45, he than told me he had to leave and he would be back in an hour and for me to find something to do until than and he would give me a discount for my the inconvenience I never received my discount I lost my my lost a lot of people that were supposed to help me pack up the trailer so this was very unprofessional and very unsatisfied

Victoria A. en

Grado:

Everything was excellent. The staff was professional, helpful and went out of their way to make sure everything closed out efficiently. another 10 stars. * * * * * * * * * *

John K. en

Grado:

Don't let me reserve equipment the location can't get on time

scott S. en

Grado:

El cliente no dejó un comentario.

Mike N. en

Grado:

The gentleman who proceeded my rental was clearly untrained. I had to hook up the trailer myself for a 2 day rental. I returned it a day earlier and he was there again and told me to drop off the trailer in a spot that wasn't available. I had to find somewhere else to leave the trailer and he could not be bothered to help at all. There was no assistance and no confirmation that I even dropped it off. If I ever need another U-haul, I'll be going to another location.

Angelo B. en

Grado:

El cliente no dejó un comentario.

Steve G. en

Grado:

Sherry was most helpful in scheduling use of the truck and in answering all my questions. Everything went smoothly.

Thomas C. en

Grado:

El cliente no dejó un comentario.

taylor L. en

Grado:

The gentleman that ran the location was very kind, however, he was busy with other things when I got there, as he ran another business here as well. It was very difficult to understand what was going on, and my paperwork ended up having to be redone because he did not add the insurance, and later when I went to call roadside assistance for another issue I had, they told me i had opted out when I had not. Aside from the paperwork issues, the man was very kind, but not very informative.

Pam L. en

Grado:

El cliente no dejó un comentario.

Melody W. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

El cliente no dejó un comentario.

Josh G. en

Grado:

Happy and helpful.

GREGORY L. en

Grado:

Their computer went down drain the transaction, did not seem to be prepared for me to pick up the trailer, how to re asked me several questions that I had already answered your website so time was wasted, in general the entire process of putting in my information so that I could easily pick up the trailer was wasted. He showed me how your system required him to re-enter the same information that I had already entered on the internet. You really need to work on pick up process, it should have been as easy as walking in, showing my identification, and signing a paper but it was not. It took way too long to pick up this trailer.

Michael T. en

Grado:

El cliente no dejó un comentario.

Derek G. en

Grado:

The key drop, if there was one, was not obvious. I dropped the keys on the desk inside the fitness center. Nobody was working there at that time. ¯\_(?)_/¯

Richard L. en

Grado:

El cliente no dejó un comentario.

michael D. en

Grado:

Absolutely not! The owner of this location was Junior. He had called me early in the morning to let me know that his "assistant" failed to leave the keys in the dropbox, so he would meet me there in the morning. He asked if I had completed the online application and I told him I was unaware of an onine application and had provided my information when I scheduled the trucks (2) 26 ft trucks. Junior said it was not a problem and he would complete the application once I got there. Junior also stated he was meeting one of his fitness membets there. I arrived at the agreed upon time, but Junior was not there. He showed up about 15 minutes later, and his fitness members pulled in shortly after him. Junior sat down and started the application, but then asked if he could take care of his other clients first. I explained that we were on a very tight schedule to be moved out and would appreciate if he would complete my contracts first. He began to gather my information, but then said none of my information was there and he refused to complete the application. He told me that I would need to do it, however, there was not a strong enough signal in that area and I could not do the application on my phone. I told Junior that i would be making a complaint with U-Haul and his response was, "I don't care." This comment makes me wonder if U-Haul really takes the negative feedback seriously. I called the local scheduling to see if they could help. Nicole was great and helped get us taken care of, but due to the poor signal, I was unable to upload my driver's license. I had to have my wife upload it and drive around to find signal. Meanwhile, Junior completed his other customer's application, went out to their truck with them and did not leave keys for my 2 trucks in the dropbox. I informed Nicole of this and she immediately called him. She reported back that Junior left the keys on the steps of each truck. Junior NEVER mentioned anything to us and left once he was done with his other customers.

Mark O. en

Grado:

El cliente no dejó un comentario.

Tori R. en

Grado:

I received conflicting information about where to pick up my trailer. The man there obviously did not want to help me and spoke to me in a very condescending and frankly, sexist, way. He did not inspect it before releasing it to me. He repeatedly told me he was "just a drop-off and pick-up location" and did not work for uhaul. Another kind man who has no association with uhaul helped me to attach the trailer to my hitch as the other man basically refused to help. I was there for over an hour and half. I did the online check-in to speed up the process but had to go through all of it again, twice. He sat there and ate his dinner instead of helping us. He was disrespectful and overall, it was a horrible experience. I also encountered trouble when getting my hitch installed. I was called the day before and informed that a vital part to installing my hitch was on backorder and wouldn't be in for another couple weeks. The employee was very apologetic, but he called with absolutely no solution to the problem. I eventually told him he needed to call other uhaul locations and find the part as I had ordered this installation a month and a half ago and if they didn't have the part I should have been informed much earlier. This was at the woodmen and I-25 location in Tiffany square. Undue stress was caused to me because of the inefficiency and miscommunication from your company. I expected to be treated better, I am a paying customer and didn't deserve to go through all of this just to rent a trailer for my move. Men should not be able to franchise for uhaul if they are not capable of helping customers. It was all very unprofessional.

Brian G. en

Grado:

Uhaul needs to let customers know this is not a Uhaul facility; there’s no markings on the building, street, or parking lot indicating you’re at a Uhaul return location. Fortunately Junior from Studio Fitness ran into me in the parking lot, otherwise I would have had no idea where to return the truck & trailer.

robert D. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Junior did an outstanding job. He has excellent customer service skills.

DARREN G. en

Grado:

El cliente no dejó un comentario.

Aaron T. en

Grado:

El cliente no dejó un comentario.