El cliente no dejó un comentario.Misael M.
Customer Reviews for Studemont Shell
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was the third location we were moved to for this rental. We reserved it at a location close to us but were told it was not available there so they moved us. Then the day of pickup that location was closed so they moved us again. It would be more helpful if you could move equipment to the location requested rather than send the customer farther away from where they are to pick it up.Amanda K.
Felix was awesome. He was so understanding to my time. He did everything he could to get me in and out of there without compromising what I needed to know before hitting the road safely. Felix is top notch.Darren G.
Declined SafeTow but it's on the bill. Also 3 extra days not requested. Tried calling 1-800 number to correct but automated response says Hold time is over an hour.Deette S.
Better maintained trucks! The condition was horrible. Cruise control couldn't hurt eitherMICHELLEROSELYN S.
K&K Quality Contractors, LLC took great care of me. This was my first time renting a U-Haul. Kimberly and Rosia went above and beyond to help me through the process!DOMISCIA W.
El cliente no dejó un comentario.Lawrence S.
Muy buena atenciÃ³n y serviciohector Z.
El cliente no dejó un comentario.Jim E.
Felix was absolutely great to work with. This was one of the best customer experiences I have had in many years.JAMES P.
Muy buen Servicio.,,excelente atencion,sus equipos,son muy comodos,,y de fÃ¡cil acceso.,,( gracias.jose R.
El cliente no dejó un comentario.ISAAC N.
The connection between the wiring on the trailer and my hitch was bad. It was old and beat up. U-Haul should have checked ahead to insure that it worked when I picked up the trailertom F.
they trying to chagre me more gas i put it back on the markdebbie A.
Deborah was very nice and friendly.Porsche R.
Cleaner truck and more attentive customer careDeclan K.
El cliente no dejó un comentario.CLAYTON VAN C.
I pulled up the nice lady came out to greet me. She showed me where to park it, she guided me back into the parking spot. When I went to jack the trailer up off my truck she was already doing it. I asked her if she wanted me to finish that and she politely said no thanks I got it. She asked me if everything worked properly, then told me have a great day.Shawn C.
Did not feel safe returning after hours.Paul Y.
Tight spot to get around but they were fast and helpfulElle S.
Congratulations to staff very professional and helpful.dagoberto D.
El cliente no dejó un comentario.shell T.
El cliente no dejó un comentario.Alan L.
The personnel were helpful.Walter P.
El cliente no dejó un comentario.kevin R.
El cliente no dejó un comentario.Tiffany J.
So I attempted to pay online to spend less time at the counter but it never processed and had to check in at the counter. My DL is on file, but the app wouldn't verify my headshot either so waited at the counter. Turns out the employee had all my info ha. While verifying my info a call came in, so midstream had to awkwardly wait with another waiting customer while the call was taken from the U-Haul regional who was verifying equipment at the location. No big deal, but do think it could have been a bit more seamless. Regarding the truck. I used alcohol wipes to clean it and the only dirty thing would be down in the cup holders, so I get it. The photos that were displayed were from a distance in some other states with mountains, so I took additional photos of large scrapes down the side as I didn't feel the photos really showed the actual damage. All good thoughCary S.
I had an awful experience at the LA location. They were rude and unhelpful when we really needed assistance. Then, 3/4 of the way through our drive the car broke down. And the roadside assistance took 3+ hours to help us, while we were stranded on the side of the road. Worst first experience with U-Haul, I will not be using you again.SHELBY P.
Great experience!Stephen H.
Everything was fine. No issuesJAMES H.
El cliente no dejó un comentario.Kylie H.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.Allen L.
Representative at counter was very friendly and helpful.Blake L.
Joyce was FANTASTIC. Made my check-in process super smooth and she was a delight to be around. Separate from that, the equipment in the parking lot was parked WAY too tightly. It was difficult to get my U-Haul out of the parking lot. I'd recommend finding an alternative storing situation for equipment awaiting rental, or expanding the lot if possible.Ravi L.
The scheduled trailer had a tail-light out, but the service reps switched it out efficiently so we could be on our way. They knew how to hook up the trailer, etc and so it went quickly.MELISSA H.
NOT CHARGE ME ANOTHER DAY RENTAL FOR RETURNING THE TRAILER LESS THAN ONE HOUR AFTER THE SPECIFIED TIME! I called to let the location know I was running a little late. If they had told me I was going to be charged another day, I would not have rushed as quickly as I did.Paul C.
Friendly and thorough staff. Helpful. Will use this location again over prior locations.Sheila K.
El cliente no dejó un comentario.Jazmyn C.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Tyler T.
El cliente no dejó un comentario.Michael A.
They were not very friendly and rude. Not helpful when asked about drop of location.Eric C.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.Bruce R.
El cliente no dejó un comentario.DWAYNE H.
El cliente no dejó un comentario.HARRISON J.
I can't remember her name but the lady that helped us was so sweet. She was patient with helping us get what we needed and our information. We will come back to this location if we need anything from uhaul.Laura G.
El cliente no dejó un comentario.CAROLINE C.
This location was close and convenient to my final destination. It was very easy to find and return the equipment.Stephen W.
El cliente no dejó un comentario.Favio A.
Tight parking.Katie S.
This was the third location I was sent to after the first two did not have the truck I reserved. The location before this did not even contact me to let me know a truck was unavailable before I arrived.Kimberly Hinh H.
El cliente no dejó un comentario.Luther R.
Even though I only had the truck for 6 hours, I was charged for two days and now have a claim trying to get my money back. Very rude and unprofessional associates at the locationMINASIE H.
El cliente no dejó un comentario.WILLIAM CHARLES H.
See above about Drop Off customer service phone experience.THULE K.
was forced to pay an 'extra time' fee when I was given the vehicle 40 minutes late (due to understaffing by the Uhaul location) which threw off my scheduled movers/help and led to additional delays. Will NEVER use Uhaul again.Arjun K.
El cliente no dejó un comentario.JOHNNA S.
El cliente no dejó un comentario.GARY P.