Attendant did not know how to work the system. Had to wait for someone else to come in for approximately an hour. Truck I had reserved was completely buried in snow. The fan also wasn't working so the vehicle had no heat. Luckily, there was another truck available that I had to dig it out of the snow. Made me very late for what I needed to be doing. Not happy at all.Dan P.
Customer Reviews for Stroudtech Solutions
(Distribuidor de U-Haul del vecindario)
Innisfil, ON L9S1A8
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 6 p. m.
- Mar. - sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nobody was present at the scheduled pickup timePAUL F.
El cliente no dejó un comentario.CHANTELLERENE FR M.
El cliente no dejó un comentario.ULDIS B.
I picked up a 6 x 12 trailer and when I went to lift it up it was very heavy. The tong weight is around 100 lbs. Too much for one person to lift. Perhaps you could start to add a cranking dolly on the new trailers.MICHAEL B.
I booked my uhaul to be picked up at 9am. The attendant did not arrive until 9:37am. He had an employee waiting outside as well. He apologized to the employee for being late but did not apologize to me the customer. The truck was dirty. I would recommend that they be wiped down before the next guest. Other than that, I had no issues while using the truck. GraciasTricia G.
Quick efficient service. Price was as expected. Staff were kind.Mary J.
El cliente no dejó un comentario.MICHEL P.
El cliente no dejó un comentario.Jaeyoung K.
Although the truck wasn't dirty with garbage it hasn't been vacuumed or properly cleaned in a while. In covid times this was below expectations. It also had a smokers smell indicating previous rentals have smoked in the unit and is unappealing to a non smoker. Outside of this the process was easy and stroudtech was helpful when I called with a questionKen D.
The guy tried to scam me. Asked me if I wanted insurance and I said no and he still put it on my bill. When I returned the trailer I asked him why that was on the bill when I already said I didn't want it and he said he would remove it for the payment. Payment was taken from my credit card today and the insurance charge is still in the payment.PETAR C.
Wonderful experience. The Uhaul guy in Stroud on Yonge street was a champ. Easy pickup, no hassle return. I paid $128 all-in to rent a 6x12 trailer for 3 days. Just awesome all around. Thanks again.JEFFREYA H.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Chad C.
They charge me for a vehicle I didn't even get. I had a schedule vehicle for Sunday that I book online and they where closed. But still charge me for the rentalDANIEL V.
El cliente no dejó un comentario.Natalie G.
there was no truck, plus we will see if i get my refund for the damage coverage i did not want.COLINH A.
El cliente no dejó un comentario.ELGINN M.
The guy at this location was very rude. We arrived to pick up our rental truck and he complained that it is his lunch time and we would have to come back in an hour when he's finished eating. After arguing with him he processed us before his lunchJohn D.
Be on time. I had a reservation for 9am and didn't get the truck until 9:40 because the shop owner wasn't even there yet.MICHAELCARLOS D.
My original pick up location was local. It was changed to the Innisfil address on Innisfil Beach Rd., one hr away. When I arrived there was no trailer. I had to drive to above location 20 mins away. The trailer had not been well inspected as a broken door hinge was discovered at the house. The attendant at Stroudtech was pleasant enough but not really engaged.Ken M.
Equipment should be clean and smoke free!Robert W.
El cliente no dejó un comentario.HEATHER B.
El cliente no dejó un comentario.KEN F.
El cliente no dejó un comentario.CHARLES C.
El cliente no dejó un comentario.Carlo G.
El cliente no dejó un comentario.LAP-FUNG C.
You need to clean the inside of the truck yourself, the truck i rented was extremely dirty.Denis M.
El cliente no dejó un comentario.Caitlin H.
Does not let you know that if you go over the km you will be charged above and beyond. $600 total bill for a day rental. Absolute bs. Not notified of How many km I can go. Not the guys fault running the business.. Will never use U-Haul again. Customer service is a complete joke. Told me tough luck, pay the bill. His name was John mazeral. For the incompetent interaction with U-Haul. I wouldn't even rate it 1 star.SEAN C.
El cliente no dejó un comentario.Bill T.
El cliente no dejó un comentario.Andre D.
The rental was a circus. I live 5 minutes from the Uhaul dealer at 62 Commerce Park Drive which is where my reservation was supposed to be picked up. When I arrived there was another customer leaving with the trailer I had rented. The person at the desk stated that this person needed a trailer for an emergency and I would have to drive 15 minutes to another location to pick up the trailer. When I arrived there was no one working at the Yonge Street location. I am 60 years old and I could not lift the trailer with my back issue. Fotunately there was another older gentleman who arrived for a similar trailer and we helped each other to hook up. About 2 hours after I picked up the trailer I received a mail to complete regarding the condition of the trailer. It would not open. I had to call customer service and tell them the trailer was in good condition and returned in same condition. I received an invoice today with an $8 insurance which I did not request. Enough said.Leonard T.
I simply did a self check out and dropped the keys in the allocated box.Fady N.
Better cell service or enable wifi so that customers don't have a hard time completing the mobile check inTony F.
Needs to be better signage out front.MARTIN T.
El cliente no dejó un comentario.Igor I.
Have the vehicle ready to go. Requested dolly was out side and all the moving blankets were in a pile outside the building.MARK R.
I felt bad for the guy who was in the office. Mistakes were made and trucks weren't where they were supposed to be. He got the brunt of someone else's guarantee that didn't work. Thankfully we got our truck, was stressful for a bit because we only had that day to move our stuff. No truck would have made us have an awful day. The guy working was good.MARCOJOSEPH DARI B.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Elisabeth M.
I had to lube up the ratchets for the straps. I get they sit out side all the time. But they were pretty stiff.. should be better for the next person though.Daniel T.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.Kay M.
My truck was not available in time. I have to vait 1 hour.Ishtvan K.
The person at the desk made the rental flawless and easy, the truck cab was disgracefully dirty, being with Covid it was unacceptableThomas M.
It's really hard to talk to the staff because he has a really loud background voice.Mowen Bert T.
I rented a car hauler trailer to bring my car home. There was a taillight missing. It pulled fine when it was empty and lightweight but found on my way home loaded, the trailer had no brakes at al. That particular trailer was pretty long in the tooth. Time for some attention.Michael T.
Had a trailer booked at a different location and wasn't available upon pick up. Sent me to this location which was 30 min from my house... customer service at both locations was subpar. Employee at the innisfil location seamed very annoyed he had to do anything when I showed up... hardly the service I receive from the essa locationPAULAC N.
Store wasn't open when I came to pick up the trailer, had to wait 45 minutes, Trailer was pretty beat up but I could look past all of that if mechanically it was in good shape but once I had picked up a car I realized the brakes were not working on the trailer!! It would bang loudly on acceleration and deceleration like the brake mechanism was working but there was no brakes Plus one of the tires was completely bald. Brutal!Anthony B.
El cliente no dejó un comentario.Gary S.
my pick up location was changed on me 3 times in 24 hrs, from 2pm to 4pm. I was told they close at 4:30 so I had to rush to get it as i had made arangements for 2 pm and had to rearrage my day. Then I was told it had to be back before 8:30 am as it was needed for another booking. I was lucky that the shop stayed open till i got there as they have a gated lot and Do not open till 9am. The 2 people I talk to on the phone were nothing but rude and very uncooperative about everything. The service has gone into the trash with alot of your locations. trailers are not maintained, dirty, missing parts. I cant believe you let some of these locations stay open, its a huge dump and the operators dont care.KRYSTAL R.
Dealer provided no paperwork at all. Rodgers system was down during checkout. $600 was misplaced and I didn't get a bill for over 2 weeks after returning the truck. Had to call corporate to have final bill corrected. No call at all from the area manager John M. This is not the first time.Scott C.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.CARLTHOMAS D.
Seamless service. Would definitely use again.NICHOLAS G.
1 hours waiting. Reservation was 9:00am and the door did not open until 9:30 and two other clients were waiting . Only left the parking lot at 10:10amManuel F.
I wasn't able to return the vehicle using the U-haul app, because it wasn't capturing the dashboard photo. That made me lose some time, first trying several time thru the app and then talking to the local business person.GABRIEL A.
Please refer to my file.Jason B.
El cliente no dejó un comentario.NILOUFAR F.
Very personable gentleman.TRENT G.
I felt unsafe at this location.PETRUSJACOBUS V.
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.DENA K.
El cliente no dejó un comentario.SIPHOY C.
Location is disgusting, can't even walk in as they have computers and junk everywhere all over the floor. The truck was not cleaned inside or out, like filthy dirty on the inside even a plastic dirty fork left in the cup holder like they didn't even look in it and pick up the garbage in between uses. Thanks, ChuckCHARLES S.
El cliente no dejó un comentario.Michael C.
Employee was 30 minutes late. Shop was covered in computer parts and a mess. Was sent to the wrong truck and inspected the wrong truck on the app. Finally got to my truck which was in worse condition and had garbage inside. Had to inspect again. Uhaul has usually been great. This particular place isn't. I felt ripped off. Even though I did manage to rent a truck.Joshua L.
El cliente no dejó un comentario.Brad R.
El cliente no dejó un comentario.JACKY Y.
My contract stated that I could pick up my rental at 9 am no one showed up to opne till 9:45 am so I automaticallylost 45 minutesof my rental! The cost for a car hauler is 54.95 for 24 hours, however they charged me 54.95 for 6 hours 9 am till 3 pm! So instead of a 24 hour rental I only got a 6 hour rental for the same fee! What a scam! Never ever use them again. Unfortunately can't put a negative star rating!RANDOLPHD S.
El cliente no dejó un comentario.JAMES H.
Nothing totally happy with the service and equipmentKaren J.
El cliente no dejó un comentario.Katherine M.
The vehicle had not been cleaned whatsoever.Tyler P.
El cliente no dejó un comentario.Jack K.
Make sure you clean your trucks out. I recieved bed bugs from the truck I rentedPATRICIAANNAKITA W.
El cliente no dejó un comentario.Frank L.
Great service i highly recommend.........RICHARD R.
We paid for moving blankets and they weren't in the truck Also when I reserved the truck I was given a price and was charged more than the agreed upon price...other than that it was a great truck and drove well.Donna B.
El cliente no dejó un comentario.Bahman B.
El cliente no dejó un comentario.Thane W.
El cliente no dejó un comentario.Martin G.
Great Customer Service!Justin H.
Nothing! Keep up the good work.MARIO B.
El cliente no dejó un comentario.Lindsay S.
Originally was hoping for a pickup near Sutton, On. Got notice two days before our 15' truck would be available in Inisfil. Luckily able to pick it up one day before move at no extra charge. Lucky because we wanted to start our moving day at 7 a.m. and Tillsonburg was our destination.Kevin K.
It was a little difficult to find, however once there my order was processed quickly and professionally.Byron M.
El cliente no dejó un comentario.Sean F.
El cliente no dejó un comentario.Albert K.
Excellent customer service!!!Rob T.
El cliente no dejó un comentario.michael P.
It was a great experience. Staff were friendly and helpfulCandy S.
Great Customer serviceMathew E.
The initial time for pick up was 1130 and they changed it last minute to 1:45pm, when I went to pick it up the truck was late 30 minutes. This was very inconvenient for me because I had 2 movers that I paid $50 an hour so I wasted my time and my movers time having to pay them to wait around until I got my truck. This is the worst experience I've ever had with Uhaul and it will probably be the last time I use your services.David R.
All was perfect - so it would be hard to improve.Alexander F.
El cliente no dejó un comentario.KAREN W.
El cliente no dejó un comentario.Al L.
Stroudtech was fine, but originally I picked another location and this one was updated twice including a time change....the owner was good and explained there were delays with another customer. However it would have been nice if I could have dropped the trailer off at the original location. Also, there ended up being a mechanical issue with the trailer where the break was set to tight....iain P.