I felt bad for the guy who was in the office. Mistakes were made and trucks weren't where they were supposed to be. He got the brunt of someone else's guarantee that didn't work. Thankfully we got our truck, was stressful for a bit because we only had that day to move our stuff. No truck would have made us have an awful day. The guy working was good.MARCOJOSEPH DARI B.
Customer Reviews for Stroudtech Solutions
(Distribuidor de U-Haul del vecindario)
Innisfil, ON L9S1A8
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Elisabeth M.
I had to lube up the ratchets for the straps. I get they sit out side all the time. But they were pretty stiff.. should be better for the next person though.Daniel T.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.Kay M.
My truck was not available in time. I have to vait 1 hour.Ishtvan K.
The person at the desk made the rental flawless and easy, the truck cab was disgracefully dirty, being with Covid it was unacceptableThomas M.
It's really hard to talk to the staff because he has a really loud background voice.Mowen Bert T.
I rented a car hauler trailer to bring my car home. There was a taillight missing. It pulled fine when it was empty and lightweight but found on my way home loaded, the trailer had no brakes at al. That particular trailer was pretty long in the tooth. Time for some attention.Michael T.
Had a trailer booked at a different location and wasn't available upon pick up. Sent me to this location which was 30 min from my house... customer service at both locations was subpar. Employee at the innisfil location seamed very annoyed he had to do anything when I showed up... hardly the service I receive from the essa locationPAULAC N.
Store wasn't open when I came to pick up the trailer, had to wait 45 minutes, Trailer was pretty beat up but I could look past all of that if mechanically it was in good shape but once I had picked up a car I realized the brakes were not working on the trailer!! It would bang loudly on acceleration and deceleration like the brake mechanism was working but there was no brakes Plus one of the tires was completely bald. Brutal!Anthony B.
El cliente no dejó un comentario.Gary S.
my pick up location was changed on me 3 times in 24 hrs, from 2pm to 4pm. I was told they close at 4:30 so I had to rush to get it as i had made arangements for 2 pm and had to rearrage my day. Then I was told it had to be back before 8:30 am as it was needed for another booking. I was lucky that the shop stayed open till i got there as they have a gated lot and Do not open till 9am. The 2 people I talk to on the phone were nothing but rude and very uncooperative about everything. The service has gone into the trash with alot of your locations. trailers are not maintained, dirty, missing parts. I cant believe you let some of these locations stay open, its a huge dump and the operators dont care.KRYSTAL R.
Dealer provided no paperwork at all. Rodgers system was down during checkout. $600 was misplaced and I didn't get a bill for over 2 weeks after returning the truck. Had to call corporate to have final bill corrected. No call at all from the area manager John M. This is not the first time.Scott C.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.CARLTHOMAS D.
Seamless service. Would definitely use again.NICHOLAS G.
1 hours waiting. Reservation was 9:00am and the door did not open until 9:30 and two other clients were waiting . Only left the parking lot at 10:10amManuel F.
I wasn't able to return the vehicle using the U-haul app, because it wasn't capturing the dashboard photo. That made me lose some time, first trying several time thru the app and then talking to the local business person.GABRIEL A.
Please refer to my file.Jason B.
El cliente no dejó un comentario.NILOUFAR F.
Very personable gentleman.TRENT G.
I felt unsafe at this location.PETRUSJACOBUS V.
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.DENA K.
El cliente no dejó un comentario.SIPHOY C.
Location is disgusting, can't even walk in as they have computers and junk everywhere all over the floor. The truck was not cleaned inside or out, like filthy dirty on the inside even a plastic dirty fork left in the cup holder like they didn't even look in it and pick up the garbage in between uses. Thanks, ChuckCHARLES S.
El cliente no dejó un comentario.Michael C.
Employee was 30 minutes late. Shop was covered in computer parts and a mess. Was sent to the wrong truck and inspected the wrong truck on the app. Finally got to my truck which was in worse condition and had garbage inside. Had to inspect again. Uhaul has usually been great. This particular place isn't. I felt ripped off. Even though I did manage to rent a truck.Joshua L.
El cliente no dejó un comentario.Brad R.
El cliente no dejó un comentario.JACKY Y.
My contract stated that I could pick up my rental at 9 am no one showed up to opne till 9:45 am so I automaticallylost 45 minutesof my rental! The cost for a car hauler is 54.95 for 24 hours, however they charged me 54.95 for 6 hours 9 am till 3 pm! So instead of a 24 hour rental I only got a 6 hour rental for the same fee! What a scam! Never ever use them again. Unfortunately can't put a negative star rating!RANDOLPHD S.
El cliente no dejó un comentario.JAMES H.
Nothing totally happy with the service and equipmentKaren J.
El cliente no dejó un comentario.Katherine M.
The vehicle had not been cleaned whatsoever.Tyler P.
El cliente no dejó un comentario.Jack K.
Make sure you clean your trucks out. I recieved bed bugs from the truck I rentedPATRICIAANNAKITA W.
El cliente no dejó un comentario.Frank L.
Great service i highly recommend.........RICHARD R.
We paid for moving blankets and they weren't in the truck Also when I reserved the truck I was given a price and was charged more than the agreed upon price...other than that it was a great truck and drove well.Donna B.
El cliente no dejó un comentario.Bahman B.
El cliente no dejó un comentario.Thane W.
El cliente no dejó un comentario.Martin G.
Great Customer Service!Justin H.
Nothing! Keep up the good work.MARIO B.
El cliente no dejó un comentario.Lindsay S.
Originally was hoping for a pickup near Sutton, On. Got notice two days before our 15' truck would be available in Inisfil. Luckily able to pick it up one day before move at no extra charge. Lucky because we wanted to start our moving day at 7 a.m. and Tillsonburg was our destination.Kevin K.
It was a little difficult to find, however once there my order was processed quickly and professionally.Byron M.
El cliente no dejó un comentario.Sean F.
El cliente no dejó un comentario.Albert K.
Excellent customer service!!!Rob T.
El cliente no dejó un comentario.michael P.
It was a great experience. Staff were friendly and helpfulCandy S.
Great Customer serviceMathew E.
The initial time for pick up was 1130 and they changed it last minute to 1:45pm, when I went to pick it up the truck was late 30 minutes. This was very inconvenient for me because I had 2 movers that I paid $50 an hour so I wasted my time and my movers time having to pay them to wait around until I got my truck. This is the worst experience I've ever had with Uhaul and it will probably be the last time I use your services.David R.
All was perfect - so it would be hard to improve.Alexander F.
El cliente no dejó un comentario.KAREN W.
El cliente no dejó un comentario.Al L.
Stroudtech was fine, but originally I picked another location and this one was updated twice including a time change....the owner was good and explained there were delays with another customer. However it would have been nice if I could have dropped the trailer off at the original location. Also, there ended up being a mechanical issue with the trailer where the break was set to tight....iain P.
El cliente no dejó un comentario.Anne M.
El cliente no dejó un comentario.Alberto L.
Keep up the great work man !Kevin F.
El cliente no dejó un comentario.Bryan T.
nobody therebrian B.
When we are told to put the key in the drop off box, I think it only makes sence to provide us with a box that the key will actually fit into, and not try to charge us an extra $50 because we made sure the key was safe by locking it inside the truck. I think that is it absurd for anybody to expect me to put a key through a slot that is smaller than the key. we had toys like this as children to teach us that this is not how things work.if preschool children can come to understand those terms, I don't see why full grown adults can't. I do not expect to be charged an extra $50 for some tow truck to open up truck that there should be a spare key for. if you guys think for a second you're going to get away with charging me an extra $50 for making sure your key is safe you are in for a bumpy ride with me.MICHAELA S.
The location was closed when we dropped off the truck.Angela B.
El cliente no dejó un comentario.Mike P.
1. Make sure window works 2. Make sure there are enough trucksLorne H.
Don't overcharge your customersMuayad T.
My location changed the day before my move...from Bradford St., Barrie to Innisfil! This was most inconvenient as I was coming from Horseshoe Valley. There was no one at the Innisfil location on Yonge St. Other customers were waiting and we were all calling to find out what was going on. We were all late for our planned moves! The truck worked out well and I was happy with the truck itself.Kim M.
El cliente no dejó un comentario.RAULJ V.
I reserved a 6' x 12' Cargo Trailer well in advance of requiring it on Friday, 28 August 2020 at the following Rental location: StroudTech Solutions, 7975 Yonge St. N. 1A, Innisfil, Ontario. Four(4) to five(5) days prior to my pick up I was contacted by the Corporate Head office in Brampton that my pick-up location is changed to: Auto Ranch Limited, 2283 Industrial Park Rd, innisfil, Ontario because no 6' x 12' Cargo Trailers are available at the StroudTech Solutions location. They informed me this location was only 2-3 miles from my requested location. In fact, it was much farther then that. On Friday, 28 Aug 2020 I proceeded to the Auto Ranch Limited dealer. When I arrived at this location the door was locked and no U-Haul vehicles were on the site. I phoned the office number and a person at a garage in Alcona, Ontario answered telling me the person at the Auto Ranch location is on holidays. This person also me he would get back to me because he had a 6' x 12' Cargo trailer at his location and would call me back if it was available. I call the U-Haul toll free number and waited more than 30 minutes and hung up! On my drive back home I went past the StroudTech solutions location and observed a 6' x 12' Cargo trailer in there lot. I stopped and asked if it was available and thankfully it was. It turns out the previous renter returned it early. The Alcona location called me to tell me a 6x12 Cargo Trailer is available, however, I thanked him and politely told him the location is too far. On Friday evening , 28 Aug 2020 I contacted U-Haul Customer Service, waiting over 30 minutes, requesting a drop-off location change. I also told the Customer Service agent about what happened and could have been without a Cargo Trailer. All she could say was sorry and switched me to the switchboard who then put me through to dispatch. The phone rang several times and then went dead! On Saturday, 29 August 2020 I again contacted U-Haul Customer Service at the U-Haul Corporate Head Office in Brampton, which again took a long time to answer. This person changed my pick-up location and all I got was the proverbial sorry after telling her my story. U-Haul Customer Service, after my experience, in my opinion, is AWFUL! I could have been without a Cargo Trailer, after making plans for my move that weekend. That meant absolutely nothing to Customer Service!!!James M.
I rent trucks and moving trucks from U-Haul many times recently and many times over the years. I was so annoyed because you told me you had a truck in Barrie then you called me to tell me the only one was Innisfil. I had to drive extra KM to pick up and drop off in Innisfil because the truck I reserved wasn't in Barrie ( I never got 50 dollars back for my reservation not being what I originally booked) I needed the truck so what am I suppose to say no? Anyways the truck tires were low with air which I paid 3.00 to fill them and then the oil needed to changed in the truck. The light kept coming on. The KM:gas wasn't correct either. Had to change when I booked in. I even called to report this but I wasn't Offered anything, no compensation. I have a huge rental history with you people and have never had issues or even complained when I have. I am just upset at the customer service from the guy who I was dealing with( he was not friendly). It was such a weird interaction. They lady I spoke with on the phone was nice and helpful But didn't offer me anything for my loyalty, aggravation or problems I was really happening, they were just notes on the file... which GO NO WHERE BUT THANKS THOUGH!!JESSICAASHLEY H.
The truck seemed to have loose steering, which made driving a bit nerve wracking.Christopher C.
Great experiencecliff S.
The employee was late showing up for work. My online reservation time got changed and I had to wait almost an hour before I could get the truck. Also your online payment options apparently didn't include the taxes so I had to pay over $25 that I wasn't expecting to have to pay. I was not happy at all with this service and will Probably look to another company if I have to love againEthan S.
Upon arrival, during Covid and mandatory face masks the uhaul rep was not wearing a mask and had no hand sanitizer in site. The office was an absolute mess. The gentleman made me feel like I was nothing more than a hassle to him. He didn't even walk out to the truck with me to look it over. As I was looking overwhelmed the truck there were several area of damage not marked with the X. I went back into the office and I had to ask the U-Haul rep to come out with me to see them. I told him that they were not recorded in that I wanted them recorded. Again he made me feel like I was being nothing more than a hassle.Kelly N.
The customer service was great and the truck. I will use uhaul on my next move.Wendy P.
Extraordinario servicio al clienteCarlo F.
El cliente no dejó un comentario.JAMES P.
The first location I was told to go to didn't have the trailer. It took a long time to find another one which was further away. I booked this several days ahead, this kind of mistake shouldn't have happened, and if it has to they should have called to tell me about it before we arrived and had to wait around to find another one.MATHEWW R.
Hi, I am a frequent renter of U-Haul equipment but this recent rental was a frustrating experience and I would like a refund. I returned the truck early this morning at 8 am so that the next customer would have a truck on time, and discovered that the key did not fit into the return box. I came back at 8:50 and waitedÂ until 9:35 for the store to open as I was told to return it by 9 am.Â I had to return again at 10 am for the store to finally open. This wasted 2 hours of my morning and numerous trips to the rental store. For this rental, I would like a refund. Could you pleaseÂ reply to my email on this request.pekka R.
Very politeTravis N.
El cliente no dejó un comentario.Helda C.
El cliente no dejó un comentario.Jordan S.
Try to keep more trucks available. We reserve a 10 Feet truck and the customer service department contact me the next day to change my rental for a 9 feet van. That cost me more money as we have to make more trips to the storage room. We were so disappointed because this happened before. Looks like the reserve system that your company use, doesn't work at all or they decided to change my rentalMiguel O.
El cliente no dejó un comentario.wyiley T.
We reserved a pick up truck to move a pop up tent trailer. We got there and they only had a huge cube truck. Try moving a small pop up tent trailer with that. It qas ridiculous. It also cost me an extra $150 in fuel. Not even close to impressed. The dealer would not give me the $50 credit for not making the guarantee abd the iwner was very rude ti me and my husband. The trucks wipers are broken and my husband had to stop 3 times to fix them. In all honesty the truck was a huge piece of crap and should be sent to the scrap yard. Will never use Uhaul again at ANY location. The most unprofessional people running that location.Susan B.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.suzan F.
El cliente no dejó un comentario.Shirley B.
El cliente no dejó un comentario.Joe M.
The people and equipment at the Yonge location were nice. However, I was not overly happy with my Uhaul experience. I booked a 6x12 trailer 2 months in advance and at the Commerce Park Barrie location and was dissapointed upon arrival to find that location did not have the trailer I had booked. I had to drive to another location. The employee at the Commerce Park location was helpful and friendly as well.Paul S.
El cliente no dejó un comentario.Timothy W.
The truck was very dirty, dried up food on the steering wheel, I had to go ask for stuff to clean, was told they ran out of wipes, she sprayed some cloths to give me to clean. The truck smelled terrible of cigarette smoke, very bad. Garbage bag, garbage plastic and blanket in truck. Truck not swept out and was filthy dirty. If I did not have to move stuff that day I would of refused this dirty gross smelling truck.Valerie P.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Scott T.