Staff was very helpful and friendly.
Judith R.
Customer Reviews for Street Smart Storage Vass LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This location and pickup experience was great. Would definitely use in the future.
Celia M.The clerk was busy and said to return the truck with 1/8th of a tank. The paperwork said 1/4. Please ask customers to read the agreement. He was very nice and wore a mask for me.
Stephanie T.Great, friendly and helpful staff!
Destiny B.Nathan was super helpful, professional and friendly.
Gary S.U-Haul directs the customer to upload a copy of their driver's license front and back. The back photo prompt did not work as there was no hypertext button. Had to get the representative at the location to do it. Kinda defeats the purpose of the link that was texted to me. Also, 2 contacts need to be given? Really? The local business was fine but I don't think I like U-Haul's corporate changes. Will be using Penske next time.
Christopher H.Not enough parking. I also still have not received my final receipt after dropping off the equipment after hours even though I followed all the directions via the after hours return my truck.
Stephanie J.Excellent customer service!!
John G.Ninguno
Berry C.Just awesome and seamless.
ROBERT GEORGE Y.very friendly and good customer service. Just had a few technical issues getting it turned it, but we got it worked out.
Benji H.Very nice help! Professional, friendly and courteous.
BRENDA J.Training for renting trucks.Overall I use them a lot.
DEMON A.No one was there during their self proclaimed and posted business hours. I called the number and got zero help. Super unreliable. If given the choice again I will never rent from U-Haul again. Also, there was a random $20 fee that I had to pay for without warning.
Connor L.Make sure U-haul is street safe and does not have Maintenance issues. Ex: wiper blades, head lights, brakes and emergency break beeping. No washer fluid. Out of alignment. Self storage is a good place but the truck was pathetic.
Marnie M.1st rate all the way
JOHN M.Nothing, had a good experience.
THOMAS S.The agent was just lovely and so helpful. She really made the process easy and smooth!!
CAROL G.Clean the cab
GREGORY B.Had trouble with truck could not get ahold of road side service had to manually shift truck
David W.I originally was to pickup my reserved U-hail truck in Carthage. When I arrived I was told at the Carthage location that they did not have trucks. Fortunately the lady there called U-Haul and found me a truck in Vass. uHaul was supposed to call me to let me know that the truck pickup had changed. Better communication from UHaul would be an improvement.
Gregory S.Great service
ARMOND F.Everything was very good
Jeff S.I don't understand what the extra 26 dollar charge was for truck was clean with fuel and back on time but whatever
Timothy B.Notta thing CS was delightful and knowledgeable!
dianne F.The pick up location ad well as the dropoff location did not do any servicing/maintenance. The tires on the trailer I rented were more than worn and there was no alternative since it was the only 12' trailer within 40mi. The location had other trailers with better tires but no tools to switch tires. The attitude was "take it or leave it".
PETER K.I put more gas into uhaul then required I need reimbursement.
LINDSEY B.the dealer was great. U-HAUL IS PATHETIC!! your customer service and support sucks i will never use u-haul again unless no other options available start by answering the phone in a reasonable time frame. Actually help your customer locate equipment to rent. keep things maintained so they are actually available YOU SUCK!!!!!!!!!!!!
MARK M.Awesome friendly staff that explained everything to me in a professional manner. They are the example many other businesses should follow!
Anthony F.Marrissa, the associate, was fantastic.
Shannon B.Nothing, very organized and helpful. Clean, easy to park location.
Patricia C.Just keep doing the same thing you're doing, very friendly staff
JOHN M.Great customer service. Love this location
DANIEL F.They were closed
Ellena W.There office person awesome very helpful
DENNIS H.The short female was rude, fake, and looked unprofessional.
JEREMY H.Make sure the truck is clean, and make sure representatives dont tell customers things that are not true, and if they do, it should be honored
Lonnie R.Great customer service! Very easy process and will definitely use this location in the future!
Cynthia S.Check in procedure, via the app was a non-starter. Reached a point where it just would not continue. Had to go into the office to complete. Christy (sp?) was great, got it expedited on a few minutes. Dropoff was much smoother. Overall average to slightly above.
Thomas L.The location didn't have an appliance dolly. The rep gave me phone numbers of other locations to find one myself. Excellent customer service would have found one for me.
Benford E.Had issues with the dolly after pickup due to poor inspection of equipment before renting it out. Lady at pickup was very nice and understanding of the situation.
Anthony S.Help with courteous we were in and out and quick fashion good experience
WILLIAM B.Best customer service I've experienced
Robert S.She was awesome!
Diana W.Everything was good to my satisfaction.Great customer service
JOHN M.