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PATRICK PAUL S.
Customer Reviews for Street Smart Storage Vass LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Training for renting trucks.Overall I use them a lot.
DEMON A.No one was there during their self proclaimed and posted business hours. I called the number and got zero help. Super unreliable. If given the choice again I will never rent from U-Haul again. Also, there was a random $20 fee that I had to pay for without warning.
Connor L.Make sure U-haul is street safe and does not have Maintenance issues. Ex: wiper blades, head lights, brakes and emergency break beeping. No washer fluid. Out of alignment. Self storage is a good place but the truck was pathetic.
Marnie M.1st rate all the way
JOHN M.Nothing, had a good experience.
THOMAS S.The agent was just lovely and so helpful. She really made the process easy and smooth!!
CAROL G.Clean the cab
GREGORY B.Had trouble with truck could not get ahold of road side service had to manually shift truck
David W.I originally was to pickup my reserved U-hail truck in Carthage. When I arrived I was told at the Carthage location that they did not have trucks. Fortunately the lady there called U-Haul and found me a truck in Vass. uHaul was supposed to call me to let me know that the truck pickup had changed. Better communication from UHaul would be an improvement.
Gregory S.Great service
ARMOND F.Everything was very good
Jeff S.I don't understand what the extra 26 dollar charge was for truck was clean with fuel and back on time but whatever
Timothy B.Notta thing CS was delightful and knowledgeable!
dianne F.The pick up location ad well as the dropoff location did not do any servicing/maintenance. The tires on the trailer I rented were more than worn and there was no alternative since it was the only 12' trailer within 40mi. The location had other trailers with better tires but no tools to switch tires. The attitude was "take it or leave it".
PETER K.I put more gas into uhaul then required I need reimbursement.
LINDSEY B.the dealer was great. U-HAUL IS PATHETIC!! your customer service and support sucks i will never use u-haul again unless no other options available start by answering the phone in a reasonable time frame. Actually help your customer locate equipment to rent. keep things maintained so they are actually available YOU SUCK!!!!!!!!!!!!
MARK M.Awesome friendly staff that explained everything to me in a professional manner. They are the example many other businesses should follow!
Anthony F.Marrissa, the associate, was fantastic.
Shannon B.Nothing, very organized and helpful. Clean, easy to park location.
Patricia C.Just keep doing the same thing you're doing, very friendly staff
JOHN M.Great customer service. Love this location
DANIEL F.They were closed
Ellena W.There office person awesome very helpful
DENNIS H.The short female was rude, fake, and looked unprofessional.
JEREMY H.Make sure the truck is clean, and make sure representatives dont tell customers things that are not true, and if they do, it should be honored
Lonnie R.Great customer service! Very easy process and will definitely use this location in the future!
Cynthia S.Check in procedure, via the app was a non-starter. Reached a point where it just would not continue. Had to go into the office to complete. Christy (sp?) was great, got it expedited on a few minutes. Dropoff was much smoother. Overall average to slightly above.
Thomas L.The location didn't have an appliance dolly. The rep gave me phone numbers of other locations to find one myself. Excellent customer service would have found one for me.
Benford E.Had issues with the dolly after pickup due to poor inspection of equipment before renting it out. Lady at pickup was very nice and understanding of the situation.
Anthony S.Help with courteous we were in and out and quick fashion good experience
WILLIAM B.Best customer service I've experienced
Robert S.She was awesome!
Diana W.Everything was good to my satisfaction.Great customer service
JOHN M.This location has a great staff that are helpful, cheerful and are always happy and pleasant to deal with.
MAXWELL K.Probably could use a little more parking area for U-Haul vehicles/trailers than what is currently available on site.
Charles M.My transaction went very smooth. I had been on the phone with Marissa previously a couple of times before I actually reserved the uhaul and she was very helpful and answered all of my questions. There was a uhaul right around the corner from where I stayed but I chose to travel a few extra miles because of the vip treatment I received. I stopped by one day sand Norm showed me the inside of the uhaul so I would know how much space I needed. Dan closed the deal for me when I came to pick up the uhaul. Because of the teamwork and the excellent service I received I would definitely recommend this location. âï¸âï¸âï¸âï¸âï¸
Cheryl S.The woman at this location is phenomenal. She was smart and helped me plan my move. Her customer service was outstanding.
Patrick H.Mobile check in was disappointing; slow, and not so convenient. Thankfully, the woman on site was kind and helpful. Overall a positive experience. Gracias.
Jean S.The online check in experience is horrible. We waiting nearly 30min filling out and providing information that could have been done prior to arriving. This resulted in us standing outside while it was rather chilly unsure if each step was going to take 1min or 10min. 30min later we were given the code. uhaul should pre-approve people who opt to provide license photos, pictures and alternate contacts ahead of time. That would have made the checkin experience MUCH better and a 5min ordeal instead of the 30min it took us.
michael M.Your phone is out of order and I have not received the emailed/text invoice you promise. Please call or text the invoice. I should have been charged for 39 miles and gas was more than I started with.
Michael S.I wanted a smaller truck but was given a bigger truck for the smaller truck price. However I was doing a one way and was not told that it would cost the more expensive price if I kept it an extra day and a 2 day truck rental ended up costing me 150$ total. I am so upset about this. Never again will I do a one way local. And I will make sure I know what all charges will be.
Christina O.My experience from first walking in the front door to rent the trailer in the first place, to returning it the next day was perfect. THANK YOU
Robert G.Easy/quick check in and then when I got back, I was able to just hand her the key and go. Excellent customer service every time I go in there.
Barb S.I've been seeing this store a while. Even before the new people took over they were great. Easy to get into and out of even with a long RV. Making that U turn may require a small trip to get to the turn around large enough to make it safely. (Truck turn around is not to far (lees than a mile each way)
THOMAS K.Actually the ad is very misleading and I would NEVER Do it again. I had already made plans and was committed. Actually to do I SHOULD BE COMMITTED!! You are charging for the day which is fine! You are charging for the miles at a very high rate that is not even consistent with what the IRS allows and then ON TOP OF THAT WE PAY FOR THE GAS. That is a DOUBLE DIP. You are cheating the public. You should either charge for the miles or the gas but not both! It does not matter what you say or do! You will not miss me and I will DEFINITELY NOT MISS YOU! James L. Phillips PS next time I will rent a big panel van from the LARGEST RENTAL COMPANY IN THE WORLD. ENTERPRISE! THEY CHARGE FOR THE DAY, AND FOR THE GAS BUT THE MILES ARE "free" That is not cheap but it is FAIR!
JAMES P.I would highly recommend this location. Marissa was knowledgeable, nice and quick to take care of me.
Elizabeth W.The truck was not cleaned out, AC did not work and transmission light on when started the truck. They switched out the truck for us. I ordered a 15 foot truck and was switched to a 20 foot one day before we picked it up. they also switched my pick up location. Then when dropped it off the zip code on delivery address was wrong and had trouble finding the location.
James H.