Customer Reviews for Street Smart Storage Vass LLC
(Distribuidor de U-Haul del vecindario)

131 comentarios

5420 US 1   Vass, NC 28394

(910) 692-4704

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 4 p. m.
Horario especial
  • 11/26/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(910) 692-4704

5420 US 1
Vass, NC 28394

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 4 p. m.
Horario especial
  • 11/26/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSAY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

The agent was just lovely and so helpful. She really made the process easy and smooth!!

CAROL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL W. 
Clasificación:
3.0

Clean the cab

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNEJEANETTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randel R. 
Clasificación:
4.0

Had trouble with truck could not get ahold of road side service had to manually shift truck

David W. 
Clasificación:
4.0

I originally was to pickup my reserved U-hail truck in Carthage. When I arrived I was told at the Carthage location that they did not have trucks. Fortunately the lady there called U-Haul and found me a truck in Vass. uHaul was supposed to call me to let me know that the truck pickup had changed. Better communication from UHaul would be an improvement.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Albert I H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Great service

ARMOND F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maureen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

Everything was very good

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

I don't understand what the extra 26 dollar charge was for truck was clean with fuel and back on time but whatever

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYONA P. 
Clasificación:
5.0

Notta thing CS was delightful and knowledgeable!

dianne F. 
Clasificación:
3.0

The pick up location ad well as the dropoff location did not do any servicing/maintenance. The tires on the trailer I rented were more than worn and there was no alternative since it was the only 12' trailer within 40mi. The location had other trailers with better tires but no tools to switch tires. The attitude was "take it or leave it".

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS J. 
Clasificación:
4.0

I put more gas into uhaul then required I need reimbursement.

LINDSEY B. 
Clasificación:
5.0

the dealer was great. U-HAUL IS PATHETIC!! your customer service and support sucks i will never use u-haul again unless no other options available start by answering the phone in a reasonable time frame. Actually help your customer locate equipment to rent. keep things maintained so they are actually available YOU SUCK!!!!!!!!!!!!

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYKE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNE R. 
Clasificación:
5.0

Awesome friendly staff that explained everything to me in a professional manner. They are the example many other businesses should follow!

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

Marrissa, the associate, was fantastic.

Shannon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

Nothing, very organized and helpful. Clean, easy to park location.

Patricia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAY W. 
Clasificación:
5.0

Just keep doing the same thing you're doing, very friendly staff

JOHN M. 
Clasificación:
5.0

Great customer service. Love this location

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
5.0

They were closed

Ellena W. 
Clasificación:
5.0

There office person awesome very helpful

DENNIS H. 
Clasificación:
3.0

The short female was rude, fake, and looked unprofessional.

JEREMY H. 
Clasificación:
1.0

Make sure the truck is clean, and make sure representatives dont tell customers things that are not true, and if they do, it should be honored

Lonnie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Great customer service! Very easy process and will definitely use this location in the future!

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
4.0

Check in procedure, via the app was a non-starter. Reached a point where it just would not continue. Had to go into the office to complete. Christy (sp?) was great, got it expedited on a few minutes. Dropoff was much smoother. Overall average to slightly above.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

The location didn't have an appliance dolly. The rep gave me phone numbers of other locations to find one myself. Excellent customer service would have found one for me.

Benford E. 
Clasificación:
3.0

Had issues with the dolly after pickup due to poor inspection of equipment before renting it out. Lady at pickup was very nice and understanding of the situation.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

Help with courteous we were in and out and quick fashion good experience

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Best customer service I've experienced

Robert S. 
Clasificación:
5.0

She was awesome!

Diana W. 
Clasificación:
5.0

Everything was good to my satisfaction.Great customer service

JOHN M. 
Clasificación:
1.0

El cliente no dejó un comentario.

XZAVIER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
5.0

This location has a great staff that are helpful, cheerful and are always happy and pleasant to deal with.

MAXWELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
4.0

Probably could use a little more parking area for U-Haul vehicles/trailers than what is currently available on site.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc G. 
Clasificación:
5.0

El cliente no dejó un comentario.

uRSULA W. 
Clasificación:
5.0

My transaction went very smooth. I had been on the phone with Marissa previously a couple of times before I actually reserved the uhaul and she was very helpful and answered all of my questions. There was a uhaul right around the corner from where I stayed but I chose to travel a few extra miles because of the vip treatment I received. I stopped by one day sand Norm showed me the inside of the uhaul so I would know how much space I needed. Dan closed the deal for me when I came to pick up the uhaul. Because of the teamwork and the excellent service I received I would definitely recommend this location. ⭐️⭐️⭐️⭐️⭐️

Cheryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

The woman at this location is phenomenal. She was smart and helped me plan my move. Her customer service was outstanding.

Patrick H. 
Clasificación:
5.0

Mobile check in was disappointing; slow, and not so convenient. Thankfully, the woman on site was kind and helpful. Overall a positive experience. Gracias.

Jean S. 
Clasificación:
5.0

The online check in experience is horrible. We waiting nearly 30min filling out and providing information that could have been done prior to arriving. This resulted in us standing outside while it was rather chilly unsure if each step was going to take 1min or 10min. 30min later we were given the code. uhaul should pre-approve people who opt to provide license photos, pictures and alternate contacts ahead of time. That would have made the checkin experience MUCH better and a 5min ordeal instead of the 30min it took us.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL T. 
Clasificación:
4.0

Your phone is out of order and I have not received the emailed/text invoice you promise. Please call or text the invoice. I should have been charged for 39 miles and gas was more than I started with.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry lee Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria D. 
Clasificación:
2.0

I wanted a smaller truck but was given a bigger truck for the smaller truck price. However I was doing a one way and was not told that it would cost the more expensive price if I kept it an extra day and a 2 day truck rental ended up costing me 150$ total. I am so upset about this. Never again will I do a one way local. And I will make sure I know what all charges will be.

Christina O. 
Clasificación:
5.0

My experience from first walking in the front door to rent the trailer in the first place, to returning it the next day was perfect. THANK YOU

Robert G. 
Clasificación:
5.0

Easy/quick check in and then when I got back, I was able to just hand her the key and go. Excellent customer service every time I go in there.

Barb S. 
Clasificación:
5.0

I've been seeing this store a while. Even before the new people took over they were great. Easy to get into and out of even with a long RV. Making that U turn may require a small trip to get to the turn around large enough to make it safely. (Truck turn around is not to far (lees than a mile each way)

THOMAS K. 
Clasificación:
5.0

Actually the ad is very misleading and I would NEVER Do it again. I had already made plans and was committed. Actually to do I SHOULD BE COMMITTED!! You are charging for the day which is fine! You are charging for the miles at a very high rate that is not even consistent with what the IRS allows and then ON TOP OF THAT WE PAY FOR THE GAS. That is a DOUBLE DIP. You are cheating the public. You should either charge for the miles or the gas but not both! It does not matter what you say or do! You will not miss me and I will DEFINITELY NOT MISS YOU! James L. Phillips PS next time I will rent a big panel van from the LARGEST RENTAL COMPANY IN THE WORLD. ENTERPRISE! THEY CHARGE FOR THE DAY, AND FOR THE GAS BUT THE MILES ARE "free" That is not cheap but it is FAIR!

JAMES P. 
Clasificación:
5.0

I would highly recommend this location. Marissa was knowledgeable, nice and quick to take care of me.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAY D. 
Clasificación:
1.0

The truck was not cleaned out, AC did not work and transmission light on when started the truck. They switched out the truck for us. I ordered a 15 foot truck and was switched to a 20 foot one day before we picked it up. they also switched my pick up location. Then when dropped it off the zip code on delivery address was wrong and had trouble finding the location.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan V. 
Clasificación:
5.0

I was upset when I found out U-Haul changed my pick up to a different location but it worked out thanks to the folks at Street Smart Storage. She was extremely professional and a real pleasure to work with. Everything went exactly as I was told and I would recommend her to any one else that needs a rental truck. Best U- Haul in NC.

George D. 
Clasificación:
5.0

No improvements for this location. Marrisa provided one of the best customer service I ever experienced. She was a tremendous help and we cannot thank her an enough. She's amazing!

Jose M. 
Clasificación:
1.0

The location over-reported the amount of gas in the truck when I picked it up. I notified the clerk, who told me "don't worry about it, the gauge just has to be in the same level when you return it". I requested that she change the reading to 3/4, which the needle was dead-on. She said "don't worry about it". I returned the truck with 7/8 after putting 5 gallons in just before drop off. Now I get my receipt ( dropped off the truck off hours with the key drop) and the final receipt says 5/8! And they are charging me for 5 gallons! Outrageous. This seems to be on purpose to me. Either picking up or dropping off being wrong I could ascribe to error, but this was purposeful to charge me more money than I owed.

jennifer S. 
Clasificación:
5.0

Excellent service by both Dan and the lady that was there. They were so friendly and kind. They had the truck running with the air conditioner on when I was there to pick it up, and that meant a lot, as it was almost 100 degrees outside that day. I was so hot and tired from weeks of getting boxes packed...that is was amazing to have someone do something kind for you when you are so tired, and stressed. The move was something I had not expected to have to do, so the cost was high for me in the middle of Corona Virus. Dan tried to find the first month of storage for the best price, as I am also renting a unit in the place I am going, as well as having to leave some things behind temporarily. THe move was complex and so hard....that their professional help, advice and suggestions were invaluable. I was too tired to think anymore. They were very patient with each decision I had to make. And when I went there on my second visit, they called me by my first name when I walked through the door. That surprised me. They were: Profession, very helpful, gave you a small town feeling of community and helpfulness you rarely see, they went over the top to bring the best price (knowing I was on a very tight budget). All in all, I could not have asked for me by anyone nicer or more helpful.

MICHELLE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

"NOTHING".

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF M. 
No se han enviado comentarios para esta ubicación.

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