Customer Reviews for Street Smart Storage Vass LLC
(U-Haul Neighborhood Dealer)

292 comentarios

5420 US 1   Vass, NC 28394

(910) 692-4704

Horario de oficina

  • Mon-Fri: 9:30 am–5:30 pm
  • Sáb.: 9 a. m. - 2 p. m.
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(910) 692-4704

5420 US 1
Vass, NC 28394

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9:30 am–5:30 pm
  • Sáb.: 9 a. m. - 2 p. m.
  • Sun: Closed

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

No improvements needed. Ms. Linda was amazing!

WILLIAM M 
Clasificación:
4.0

small slope area for trailers made it difficult to unhook. Great service though

BRIAN S 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M 
Clasificación:
5.0

El cliente no dejó un comentario.

Donathon S 
Clasificación:
5.0

Extremely friendly and professional lady helped us. We came out of their place very happy of having gone there. Thanks be giving to God for letting us meet such individuals.

CARLOS B 
Clasificación:
5.0

Lower your truck and trailer rental fees. Seems like I should've received a free day since I had it for than a week?

DONALD R 
Clasificación:
5.0

Nothing everything was perfect thank you Mama Faye

DEANNA T 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD E 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKOB W 
Clasificación:
5.0

El cliente no dejó un comentario.

J B 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON S 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence B 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah C 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD B 
Clasificación:
5.0

The young lady we very polite and Accommodating.

Tamara K 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G 
Clasificación:
5.0

I use Uhaul a lot. There always seems to be a problem with computers locking up. Other than that, I'm happy with Uhauls services.

Ronald L 
Clasificación:
5.0

Fey is awesome. Very pleasant and helpful

JOEFSON R 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Z 
Clasificación:
5.0

It would be nice if you could sell ball hitches or have tools on hand that fit various hitches to assist customers who have the wrong hitch size. Please don't charge $20 to return the trailers outside of business hours.

Michael M 
Clasificación:
5.0

Our customer service gal in the store was excellent. Very friendly, knowledgeable and helpful.

Debbie M 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara H 
Clasificación:
5.0

(Not related to the Vass location— they were awesome) Get rid of the ridiculous phone app-based service, and the rip-off $1 “environmental fee”.

Dennis H 
Clasificación:
4.0

Fix the app. Android location does not work. The pickup store was closed. App did not work. I had to use chat, which did not help. Ending up calling customer support. Took 45 minutes to obtain the key from the lock box. Also could not check out when I returned. The counter person had to check me out.

Tina S 
Clasificación:
4.0

El cliente no dejó un comentario.

William H 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel W 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn L 
Clasificación:
5.0

El cliente no dejó un comentario.

Denton J 
Clasificación:
5.0

Lady at check in super nice!

Chris W 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus m 
Clasificación:
4.0

I didn't go inside. Dropped off outside, but they took care of everything in a very timely manner. Again, super easy experience. Appreciate it.

Eric V 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel N 
Clasificación:
5.0

Everything was absolutely perfect . After a bad experience with a mattress company, the lady at U-Haul restored my faith in our country. Gracias 

Michael T 
Clasificación:
5.0

Very happy with service.

Jackie B 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio Y 
Clasificación:
5.0

Joe was so helpful and patient as we figured everything out. I couldn't have asked for better customer service

Amber V 
Clasificación:
3.0

I just dropped it off without any personnel at the facility

Gary O 
Clasificación:
5.0

Very helpful attendant. Wonderful experience!!!!

Jeffrey B 
Clasificación:
5.0

Everything went very good , I had to keep the truck a extra days , due to the weather , but everything was finished yesterday , everyone at the office was very nice and professional and understanding, I give them , five stars and more , thanks for everything.

BRENDA B 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory A 
Clasificación:
4.0

El cliente no dejó un comentario.

Kari M 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven S 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernice L 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F 
Clasificación:
3.0

Truck was filthy and smelled hirrible but staff was friendly

Michael B 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis M 
Clasificación:
5.0

El cliente no dejó un comentario.

kristen g 
Clasificación:
5.0

A very helpful and pleasant lady answered the phone when we called to extend our reservation for one more day.

Rebecca K 
Clasificación:
3.0

The trucks driving condition was absolutely horrible. The door opened when I was driving and it needs an alignment. The wheel turns all the way left just to go straight. My experience with the truck was horrible.

Tashina J 
Clasificación:
5.0

El cliente no dejó un comentario.

Arizona H 
Clasificación:
5.0

Street Smart U-haul is awesome! Nothing to improve from me! Keep up the good work! Thanks to Ms Faye for handling our rental! She is the best!

JOSEL P 
Clasificación:
5.0

El cliente no dejó un comentario.

pete m 
Clasificación:
5.0

Convenient location. Did not interact with anyone, as we dropped our trailer off prior to business hours.

David D 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariano G 
Clasificación:
4.0

The biggest issue is that I locked my cell phone in the truck when I returned it to the location on a holiday. I called the customer service center and they indicated there was no way for me to get my phone out of the locked truck until the day following the holiday. There was no emergency contact of any kind to try to contact for assistance. I think this is an oversight on U-Haul's part. While I don't expect the individual to get the phone immediately, I would think there would be an emergency contact for situations like this.

Milton K 
Clasificación:
5.0

Nada

Barbara J 
Clasificación:
5.0

My experience was excellent. Could not have gone any smoother. Faye provided outstanding customer service

richard m 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSENET L 
Clasificación:
5.0

The check in lady was extremely helpful, knowledgeable and professional. She is a credit to your organization.

Joel J 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon A 
Clasificación:
5.0

It worked out for me, all I had to use it for was to pick up sheets of plywood. It was great.

GAIL A 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasiliki L 
Clasificación:
5.0

Picking up the truck after hours was a breeze and I was so happy to have that option. This location is safe, clean, organized, and has ample parking. Dan is terrific and I am very pleased with my experience. I already recommended this location and services to a friend who will be moving soon.

Whitney C 
Clasificación:
5.0

As a frequent user I would like to see discounts offered

Betty G 
Clasificación:
5.0

Great customer service but Uhaul needs to improve their computer system to help their local representatives. I did my check-in online which is very slow especially when trying to upload my license for example. But at the Uhaul store they had computer issues with the software taking too long to complete my equipment pickup.

Russell F 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE E 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah H 
Clasificación:
2.0

In an attempt to check out an auto-transporter, the clerk was unable to get the system to allow my type of vehicle to haul a personal vehicle. (Thursday) Due to this error, we told her not to worry about it and we would book online and come back the next day to pick up if it was still available. (Friday) I made the reservation online and prechecked in, my only issue was the links sent for uploading my DL failed. This location seems to only employ one person. The clerk was too busy to service me so I called the 800# and the agent sent me a new link. Same issue. Finally, the clerk had time for me and we were able to get the trailer and have it back well within the 4-hour time frame we reserved it for. The clerk was very descriptive of where she wanted it parked, wanted to make sure we would have it back in time b/c she had a 10am reservation. The door was locked upon our return. The clerk came out and finally confirmed the return. Overall I completed my mission, however it took much more effort and frustration than necessary. I understand people get busy and errors in the system happen, however I can't help but feel as though I was being ignored and made to jump through hoops ALL for a measly $68 for a trailer for LESS than 4-HOURS. DARE, I mention I'm a person WITH pigmentation living in MOORE COUNTY, NC.  樂 

Nicolette O 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN H 
Clasificación:
5.0

Very good communication !

Michael B 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell F 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S 
Clasificación:
5.0

Truck and office very clean and well kept. The staff was very professional - high marks all around.

Scott S 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald J 
Clasificación:
4.0

This store needs to have stock. Could not believe it didn't sell padding, boxes, quilted blankets, hitches.

Marshall B 
Clasificación:
5.0

El cliente no dejó un comentario.

Buefard S 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Z 
Clasificación:
5.0

Keep doing what you are doing, was an excellent experience

roy c 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L 
Clasificación:
5.0

Customer service was great.

JENNIFER B 
Clasificación:
4.0

El cliente no dejó un comentario.

TYLER M 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry T 
Clasificación:
5.0

El cliente no dejó un comentario.

william s 
Clasificación:
5.0

El cliente no dejó un comentario.

David M 
Clasificación:
5.0

Excellent service with knowledgeable people

Russell F 
Clasificación:
4.0

Drop off was quick and easy.

Thomas K 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D 
Clasificación:
5.0

El cliente no dejó un comentario.

Armond F 
No se han enviado comentarios para esta ubicación.

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