The trailer it self was super dirty! Customer service was horriable when we picked up the trailer two employees could bearly connect the trailer and it was worse at drop off the employee then said we had to unhook the trailer are selfs if not they "charged a fee" it was so different to the expiernce we had two weeks ago at and actual uhaul place.
ALMA P.
Customer Reviews for Strasser True Value
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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When I reserved the van, the person was very helpful and polite. But when I picked it up it was a different person and they were rude and impatient. Not happy with that person at all.
EILEEN P.Match your opening hours to reflect the location you are renting from.
JUAN A.Nothing- quick and friendly!
Chris H.Don't try to rent out a trailer that was paid for by customer prior to pickup. Don't send a trailer out on 900 mile trip w bald tires.
Lucas B.The cab of the truck was not cleaned after the previous user, and there were cigarette ashes and food debris on the dashboard and seats. The cab smelled strongly of cigarettes. The uhaul app also gave me an error message when I tried to check in and verify the current status of there truck (to mark pre-existing damages). The on-site employee was helpful and friendly but was unable to resolve the issue from their end. A Uhaul representative was not able to be reached by phone, so I had to forgo the inspection.
Johanna W.The air conditioning in the truck was functioning.
NANCY H.superb customer service and truck was clean, easy to drive, and perfect for moving boxes and furniture. I was very comfortable driving the truck snd the design made loading it easy. This was a great value !!
JOAN D.Fellow I interacted with for pick up wasn't exactly pleasant, but we got the job done.
Anthony L.The customer service at the pickup location was excellent. I only wish that U-Haul would improve their notice to the customer when pick up locations change from that original origin during the original online reservation.
phillip T.The sales associate (Tahitiana) was very nice and made the process run smoothly.
RENEE C.Sat for an hour trying to figure out how to virtually check in for the truck. The "Pick up Truck" button that the internet mentions everywhere was not an available option. Sat on the phone waiting for a customer service rep for 20 minutes and they didn't answer. Downloaded the app and it didn't help. Finally called the location and they said to come in.
Whitney H.It would be nice if you didn't double charge people then take forever to reimburse them
MIA R.Although the truck was clean there was an unsafe amount of play in the steering and the drivers door would not fully latch without excessive force
BRYAN G.Need to keep your trucks clean in a regular basis. Is just nasty to grab a van and be dirty
Bernardino B.The staff were very helpful and made the rental experience relatively seamless.
WESLEY G.When I returned the truck I was told they would email me the bill. I called 3 times and still have not got the bill. I asked how much the bill is and was told 124.00. I then looked at what they charged and it was 143.00. they could not figure out the bill and had to call a u haul rep. They have NO idea of what they are doing. DO NOT rent from them! By the way I am still waiting for the bill to be emailed like they said it would be. I gave them 1 star because I had to in order to give my input. They get no stars from me
don B.Great customer service! Everything went seamlessly. ¡Gracias!
CHRISTINE C.Very good staff and van.
Craig F.Na
DEBORAH G.Great service will rent again
Ashley A.I love that Strasser is now a U-Haul location. It is so convenient. The staff member who helped us with the drop-off was very polite and helpful.
TINA A.I was charged twice for one rental. Have called UHaul several times with no answer. I need someone to call me ASAP 816-529-5362
Matthew B.Never received the dolly I requested. I was never reached out to when I requested to be refunded for it.
Brittany B.I scheduled a 20ft truck for 6:30 am for Nov 1st and it wasn't there to be picked up. The True Value employee was very helpful in getting us a new truck but it was a 10ft at 9am. It was highly inconvenient and it threw the whole schedule off.
NATHAN H.Policy around using a credit card AND contacting personal references. A bit overkill to disturb my friends and family during working hours, especially when a credit card was provided.. Secondly Customer service training perhaps? Unfortunately, I had a better experience with Budget in the past.
Montez W.Trucks. Needs service and and care.
GUSTAVO V.Good prompt service with no issues.
Rick A.many complaints about my experience and bill. i have also called customer service and every time the line is busy and i can't to anyone. I would like a phone call or email from customer services as soon as possible.
johns S.There is only one kiosk for check in and check out here, so technical issues or long check outs can delay other customers.
Emmett H.The truck was almost out of fuel and we ordered a king size mattress bag. The location didn't have any. Had to go to another U-Haul location for that. Truck smelled really bad on the inside and was beat up in the outside.
Daniel N.Computer systems were down so made the pick up take over an hour. Wasted a lot of my time just standing around waiting. I was in a hurry to pick up things from a unit and return home (3 hr drive) so it was very frustrating.
Chris W.STAFF WAS GREAT
Paul C.The U-Haul website was a mess. The person helping me had to call twice during my setup for help. He had to reenter my application at least 6x to get it thru. This meant I had to respond my license photos at least six times. Through it all he was polite and persistent. The worst part was I had signed up online for a different trailer and it showed up on his computer differently, so we had to start over. Come on U-Haul. I was there an hour and a half.
Susan W.Very friendly staff!
Alphonse M.The truck parked in the same location
Laura M.