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DONALD E.
Customer Reviews for Strasser True Value
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It would be nice if you didn't double charge people then take forever to reimburse them
MIA R.Although the truck was clean there was an unsafe amount of play in the steering and the drivers door would not fully latch without excessive force
BRYAN G.Need to keep your trucks clean in a regular basis. Is just nasty to grab a van and be dirty
Bernardino B.The staff were very helpful and made the rental experience relatively seamless.
WESLEY G.When I returned the truck I was told they would email me the bill. I called 3 times and still have not got the bill. I asked how much the bill is and was told 124.00. I then looked at what they charged and it was 143.00. they could not figure out the bill and had to call a u haul rep. They have NO idea of what they are doing. DO NOT rent from them! By the way I am still waiting for the bill to be emailed like they said it would be. I gave them 1 star because I had to in order to give my input. They get no stars from me
don B.Great customer service! Everything went seamlessly. ¡Gracias!
CHRISTINE C.Very good staff and van.
Craig F.Na
DEBORAH G.Great service will rent again
Ashley A.I love that Strasser is now a U-Haul location. It is so convenient. The staff member who helped us with the drop-off was very polite and helpful.
TINA A.I was charged twice for one rental. Have called UHaul several times with no answer. I need someone to call me ASAP 816-529-5362
Matthew B.Never received the dolly I requested. I was never reached out to when I requested to be refunded for it.
Brittany B.I scheduled a 20ft truck for 6:30 am for Nov 1st and it wasn't there to be picked up. The True Value employee was very helpful in getting us a new truck but it was a 10ft at 9am. It was highly inconvenient and it threw the whole schedule off.
NATHAN H.Policy around using a credit card AND contacting personal references. A bit overkill to disturb my friends and family during working hours, especially when a credit card was provided.. Secondly Customer service training perhaps? Unfortunately, I had a better experience with Budget in the past.
Montez W.Trucks. Needs service and and care.
GUSTAVO V.Good prompt service with no issues.
Rick A.many complaints about my experience and bill. i have also called customer service and every time the line is busy and i can't to anyone. I would like a phone call or email from customer services as soon as possible.
johns S.There is only one kiosk for check in and check out here, so technical issues or long check outs can delay other customers.
Emmett H.The truck was almost out of fuel and we ordered a king size mattress bag. The location didn't have any. Had to go to another U-Haul location for that. Truck smelled really bad on the inside and was beat up in the outside.
Daniel N.Computer systems were down so made the pick up take over an hour. Wasted a lot of my time just standing around waiting. I was in a hurry to pick up things from a unit and return home (3 hr drive) so it was very frustrating.
Chris W.STAFF WAS GREAT
Paul C.The U-Haul website was a mess. The person helping me had to call twice during my setup for help. He had to reenter my application at least 6x to get it thru. This meant I had to respond my license photos at least six times. Through it all he was polite and persistent. The worst part was I had signed up online for a different trailer and it showed up on his computer differently, so we had to start over. Come on U-Haul. I was there an hour and a half.
Susan W.Very friendly staff!
Alphonse M.The truck parked in the same location
Laura M.