Customer Reviews for Strasburg Auto Parts
(U-Haul Neighborhood Dealer)

439 comentarios

1313 Monroe St   Strasburg, CO 80136

(303) 622-4295

Horario

  • Mon–Fri
    7:30 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 622-4295

1313 Monroe St
Strasburg, CO 80136

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7:30 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Zachariah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casandra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY I. 
Clasificación:
5.0

Very nice and helpful employees.

carla W. 
Clasificación:
5.0

Great service

CHARLIE R. 
Clasificación:
5.0

Nada

Christopher W. 
Clasificación:
4.0

Friendly, helpful service. The truck was clean and ready to go. I was in and out in 5 minutes.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed H. 
Clasificación:
5.0

At the very least, smile. Pretend to like your job and your customers. Moving is stressful enough.

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

This particular location was extremely helpful and great to work with once everything was worked out. But Uhaul as a booking agent was a stressful nightmare for me. I had to change my date after booking the reservation 2 weeks prior. To the 6th of July instead of the 7th. The agent assured me this was all good. Then following I received texts saying it was not and I would need to go to parker instead of Aurora and then to Strasburg 30 miles east of Aurora. As there are no trucks in the area. Then the movers times didn't link up, they couldn't come until 11 but I reserved the truck for 730. Then at my destination yhaul booked a moving company completely out of my state to unpack me so I had to do it myself. Hope I get a refund

Shelissa M. 
Clasificación:
5.0

Metal exterior office not pleasant for customers, line outside, no shade no seating no bathroom

Robert B. 
Clasificación:
1.0

The service from location was great but overall experience with U-Haul was absolutely horrible. Please contact me

Dennis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

Anna was amazing. She was very knowledgeable and a joy to talk to.

CALVIN C. 
Clasificación:
5.0

The place was fine and Ed was excellent. The problem was that I had reserved a truck in Denver - not 50 miles away in Strasburg. I would recommend the location to someone who lives near Strasburg.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Ed was amazing! His customer service was exceptional!

David C. 
Clasificación:
5.0

The staff were courteous and professional. They even backed the trailer into a tight spot for us before unhooking it.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan F. 
Clasificación:
5.0

Nada

Steven H. 
Clasificación:
4.0

Easy drop-off location, friendly county folks.

Thomas C. 
Clasificación:
5.0

At the risk of repeating myself, nothing more, just keep up the good work

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dashelle G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay R. 
Clasificación:
5.0

The 70 cents a mile is way to expensive. To move a 10x10 storage across town was 287.00. I won't use U-Haul to move again until it comes down.

Anita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Great customer service.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah N. 
Clasificación:
5.0

In and out within 10 minutes, highly recommend them.

Aram B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOPE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO A. 
Clasificación:
5.0

Extraordinario servicio al cliente 

ADRIAN J. 
Clasificación:
4.0

We arrived early to get out tow dolly and the representative said that it would be alright over the phone. We arrive and no one was their. A worker was very nice and hurried back as fast as he could to help us out and did a fantastic job.

Bert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
5.0

Found this location to be the hub of Strasburg right off the interstate in a convenient location. I believe it may have been the owner (Ed) who assisted me in my return. He asked how the trailer handled and unhooked it and inspected it so it was ready for it's next adventure. Really made me feel good for choosing U Haul. Thank You Kent Pyatt

KENT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
5.0

Wonderfully helpful attendant. He made the process painless.

Bethany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlene B. 
Clasificación:
5.0

Kept the equipment return process as simple and quick as possible.

Willem V. 
Clasificación:
5.0

Ed tried everything he could to fix the car dolly and tried all the trucks he had and we still had problems!

Shelby V. 
Clasificación:
5.0

Excellent service!

JEFFREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER K. 
Clasificación:
5.0

Excelente

MARK A. 
Clasificación:
5.0

Place was closed called 800 number waited 45 minutes for someone to answer then got cutoff. Finally was able to get online and got trailer turned in I hope will drive by today to confirm

TERRY T. 
Clasificación:
5.0

Great customer service. The trailer performed great. Will definitely rent from Ed in the future

BOBBY I. 
Clasificación:
5.0

They were super nice and fast easy to find

ANDREA E. 
Clasificación:
5.0

Have a pickup truck available to rent at this address

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

Great customer service and really helpful with explaining everything to me

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND HOWARD H. 
Clasificación:
5.0

Excellent service, very friendly!

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
5.0

No improvement needed.

JUSTIN U. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamalesh P. 
Clasificación:
5.0

VERY KIND AND A GOOD EXPERIANCE...

george W. 
Clasificación:
5.0

Ed from the Strasburg location was amazing. I had a phone call with a woman from customer service that made my ordeal getting the uhaul very unpleasant and she was extremely rude. But meeting Ed made up for that part at least.

April W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE S. 
Clasificación:
4.0

They were amazing to work with & so agreeable to accommodate our situation - very good experience & we will definitely refer them, as well as use this service again!

TERRY B. 
Clasificación:
5.0

Picking up the truck was fine. An hour and a half into our trip, we stopped to get gas and realized that someone had cut the fuel line leading to the gas tank. We called the Uhaul number for roadside assistance and were left on hold the first time for 59 minutes. We called again, on hold for another 32 minutes. Finally we were told that the closest repair truck was almost three hours away. We told them that that much if a wait was unacceptable. The lady told us of another location, 9 miles away that we could go and get another truck and that she had called them and already had it reserved in our name. We got there, and the people there had no knowledge of us coming to switch out trucks. We got the other truck and completed our move. We returned the truck when and where we were supposed to. The following day, we got a call asking why we returned a different truck than the one we picked up. There had been no communication by Uhaul to let the drop off location know what had happened. In our opinion, Uhaul has horrible customer service, very poor communication within the company, and is really not concerned with keeping customers. We will never use Uhaul again. Our 10 hour day turned into a 15 hour day due to Uhaul's lack of customer service, long hold times to get help and in general their lack of concern for us, their customer.

John W. 
Clasificación:
1.0

five people working there and only can do Uhaul service, I had to wait on this guy for 35 minutes. The other guys could have helped me but said they were untrained and that the owner hasnt sent them to be trained, I know these guys have been there for awhile some of them even years as I have been there many times. This is a bunch of crap and unacceptable, I am so mad I dont think I will even buy auto parts there anymore.

SHAWN P. 
Clasificación:
5.0

The lady that waited on me was awesome!

JAMES W. 
Clasificación:
3.0

Get staff that actually knows how to return uhaul equipment and are not biased because someone looks different.

KAITLIN C. 
Clasificación:
3.0

Was a great rental but a big disappointment and waste of money as we did not even use the trailer since the guy we were buying a car from bailed on us.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

The woman in charge was polite and helpful and did the hookup herself

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
1.0

Not one Person had a mask on, shame on you!

EDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

Again, unable to offer any comments that could improve the Excellent service provided.

Dennis T. 
Clasificación:
5.0

Friendly staff. Quick return of truck. Thanks!

Victoria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton M. 
Clasificación:
4.0

No issues Chris was very helpful.

Dan W. 
Clasificación:
5.0

Servicio al cliente de excelencia. Highly recommend to all.

Mody D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

The gentleman that helped us, ED, was kind, efficient, helpful, professional, and friendly...couldn't have asked for a better person. He is a definite asset to U-Haul and I hope this gets back to him in the way of an attaboy or something similar. He deserves recognition. Also we ordered a 20' truck and the day before pickup, we were notified we had to drive 150 miles to pick it up and then back 150 miles to load it...NOT acceptable. Called and spoke with Dorinda, who found us a 15' truck and car transporter within 20 miles. She also deserves those compliments I noted above and recognition. Would also like to note that the A/C on the truck worked intermittently, which was not welcome in the 116-118 degree heat.

Ralph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
4.0

Everything was good was very helpful I had to call to make sure the mileage was corrected I jumped the gun when returning the keys so I couldn't get the right number but they had had it already corrected

Michele A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rocky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

Fantastic service!

MARY E. 
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