They were not open when we dropped off the truck
Ann P
Customer Reviews for Stowaway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once again, a great place, great service. The only issue was just opposite of my pick-up location. There was a complete lack of U-haul trucks or trailers on the lot. Coupled with very limited signage, it was a little hard to fine (I drove past it twice). I parked in a different lot and started to call them before I noticed their sign.
James FInside of truck was very dirty. Spilled drinks and food everywhere. Back of truck was a mess also. Dirt and debris.
Dale MThis was by far the worst experience that I’ve had checking out a truck. It took me over an hour to get the stupid app to work and the lady at the desk couldn’t figure out how to do it without the app. Turning in the truck was also a pain in the butt as the app again would not work and there was nobody Manning that facility. Worst experience ever.
Amber JFantastic service. Friendly people. Very accommodating. Highly recommend.
SEAN RThe staff was very helpful.
Paul BHave a better way to pick up uhaul without managing from a text or email. Poor customer service.
Holly Pthe young lady was very helpful and informative and helped with all questions . she made sure I was in and out in a timely manner.
Chellye DThe check in when the office is closed is ridiculous
RONNIE KHeld us up because 1st person helping didn't seem to know what to do, had to come back later. Second person when I came back took care of things but I was running late because of it.
Hermon SI reserved my truck over the phone with a UHaul rep, and when I showed up to pick up the truck, the lady at the location was not ready for me at all. She acted like she didn't even know I was coming, then told me I had to pay a deposit (which I didn't), she couldn't figure out what auto transport to give me, how to get the key to the truck, or how to take my money. Not all of this was her fault, but I was there for well over an hour simply trying to pick up the equipment I had already RESERVED. The transaction should have been way more smooth.
Shawn SMy reservation was for 1410 East 7th Street Joplin Missouri not the above-listed! When I arrived was told the truck is not here and the keys are missing and they reported it stolen! Directed me to the above-listed location and they knew nothing about the screw up! The lady at that location was nice however the truck drove very rough!!!
Darren CYoung woman at this location was very friendly & professional.
Larry RI was supposed to pick up at 9 and no one was there. Then they were supposed to be there At 10 and still no one was there. I called and no one answered.
Amie A