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MICHAEL C
Customer Reviews for Stowaway Self Storage VI
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Had a great experience with the truck rental. Will most likely go back to this location again in the future.
RYAN SVery old truck; and very expensive; it cost much more than I expected.
MOHAMMAD AFantastic experience. Gil made the process easy and the truck was in great condition. ¡Gracias!
Joshua PI was charged $15 for an insurance I did not want and was not informed was being included without my consent
PABLO Rthe truck leaked water all over my belongings. It appeared that someone tried to caulk the corners in Mom's attic where the leak was. Not sure if it was the fault of this vendor or the previous one that dropped off the equipment
ANTHONY SHave a regular drop box for the van keys as opposed to the padlocked one. The letters on the padlock are very difficult to see, and the lock is hard to maneuver in the cold, and especially if you are returning the equipment after dark. Also, maybe the owner could check voicemail over a weekend to instruct customers what to do should they not be able to get the key into the lockbox. Other than that, the customer service guy that checked us in was really nice and efficient, and the van was just the right size for what we needed.
JAMES NNinguno
John CBetter lighting
Anthony CPlease maintain your level of excellence. I was truly impressed by the exceptional service, attention to details and making a stressful situation so smooth. Thank you so much for your service.
RYAN MThe spot on the property where they have the equipment ready for pick-up is pretty tight. I could barely get my truck hooked to the trailer because there wasn't much room. Overall, though, the place is clean, well-lit, well-stocked and the staff is friendly.
JAMES SN/C
Richard OWould rent from this location again. Friendly and easy experience. A bit of a mix up with the trailer return being closed out, but no real issues. Thanks.
PETER WNo issues.
Kara SWe dropped the truck off after hours so I really didn't deal with anyone but the process was very easy with the app and location was convenient to me.
LYNNE SWhen returning keys, it was not immediately apparent where they should be left. A picture of the location's lock box maybe useful for future customers.
Kayley OThank you!!!
AMES KWhen I got to the pick-up location, they informed me that they got my reservation captured wrong in the system and did not have the truck I asked for. Apparently, this mistake was made in the system. When they checked other locations, there was not a truck available in the size I requested. Ultimately, after waiting around for 30-45 minutes, I ended up taking a much smaller truck than I needed and was told I would get a $50 credit for the inconvenience. I made the smaller truck work, but it took me two trips to do it. Overall, a pretty miserable experience at UHaul yesterday.
Richard KNo improvement needed. Everything was top notch. Courteous serve and good equipment!
John BNothing, you guys were great!
Alejandra LNoning
Tim CThe service was excellent! I was able to get a vehicle right away and the service person was very knowledgeable and a pleasure to work with. I found some very minor damage to an outlet at the rear of the truck for a hitch, but was informed by service person that the issue was addressed and was in the process of being taking care of. I rented my vehicle at Stowaway Storage in Mine Hill, NJ. The location is conveniently close to where I live and I've never had any issue with them. Very accommodating.
GERARDO CThe vehicle was dropped after hours.
Ronald HVery good service definitely I will recommend this place. Gracias
Harold LThanks, guys! Move went great. Have a good one!
Kyle BThe older guy at the front desk is more than proficient and helpful. He went above and beyond to make me happy and made sure our experience was a great one!
Julius CMy experience with Stowaway Self Storage was the best. The manager was a top notch professional. 5 Star all the way.
JOE KAir conditioning vents need to be repaired otherwise the vehicle was clean and in good condition.
Anthony MExcellent customer service couldn't be happier.
Christopher BDon't always look at text messages. I had dropped off van and home before message about dropping off van was seen. Can provide phone camera pictures as proof
Tim MThe staff was very helpful & friendly and the location was easy to find.
Janiris AEverything was Great from Arrival Through Drop Off
JOM GThe 10 foot U haul truck was unsafe to drive. It had 120,000 miles on it, the doors would shut properly, the shocks were so bad that the truck bounced all over the road. There were Duncan Doughnut remnants in the front cab from the last renter.
John AThe truck had 159K on it! It was a real clunker! 17 miles away from my Ledgewood NJ address. Charged me for every Mile! I'll never rent a clunker from you again! Thanks for nothing and I mean nothing!!!!! You should have some shame! The people at the site were outstanding even renting your junk trucks!!!
Al MThis location is so clean. Beautiful storage very clean n comfortable.the staff owner s very professional n nice people .I will recommend to fam n friends 100 thank you uhaul .the trucks very nice n comfortable.thank you
yesenia gBest service ever
Beshoy SNothing at all, everything was perfect….
EDWARD VI originally had my reservation set for a location in Budd Lake. When I arrived, there was no one there, so no way for me to get the truck I reserved. I tried calling their phone number with no response. I did speak with Kayla with customer service at Uhaul who was very helpful, but it took 30 minutes for me to get my reservation relocated to Mine Hill. It was very inconvenient and a poor experience.
Jaclyn BThe location where I rented the vehicle, Extra Space Storage, was conveniently close to home. The manager Gil was courteous, knowledgeable and highly professional. He was forthright and honest. The quote that he provided me was the price that I paid. The location didn't have a large selection, but it suited my needs. I would highly recommend this location for U-Haul rentals. I'm not familiar with their storage facilities, but I would confide in them as well. Sincerely, Gerry Cuon
GERARDO CWas impressed with the location (cleanliness, location, parking) - other local locations not that nice. The ra at Stowaway wee professional and friendly. Great experience with Uhaul. Thanks
Seth BRepresentante was very helpful
Irving RVery helpful and professional
SALOME TAgent was very helpful and answered all my questions.
William Lgreat experience
anthony vGil was great! Easy pickup and so efficient! Pleasure to work with, thanks!
Laura RGil is amazing. top notch client service.
Scott AThe passenger compartment in the truck was filthy. The truck was fine mechanically despite having over 100,000 miles. Convenient pick up and drop off locations. Owner was very helpful and facility was spotless.
Ed PThe service I received was excellent and very accommodating.
pat hLet customer know the pickup location has things like a mattress bag so if purchased there you can avoid paying shipping cost.
Robert UA/c vents not working properly. Driver door not closed well , severe whistling noise for over 1 1/2 hour drive
John SGil made this smooth. Reliable van. Easy pickup and return. Highly Recommended! AAA
Vincent NThe person that helped me was extraordinarily helpful. I had a excellent experience.
Amy FNothing to improve. Gil was great, so helpful and kind.
Tiffany CExcellent customer service at this location. Everything went perfectly and I highly recommend renting both storage and moving trucks here
Elaine PThe app was not functioning and needs to be fixed
Eliyahu SI could not open the email receipt.
Philip LHave always received excellent service whenever I go to this location.....
CRAIG D