Customer Reviews for Stow It Self Storage
(U-Haul Neighborhood Dealer)

1,229 reviews

1264 MacKenzie Rd   Port Elgin, ON N0H2C0

(519) 832-6602

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/8/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(519) 832-6602

1264 MacKenzie Rd
Port Elgin, ON N0H2C0

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/8/2024: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Address incorrect on U-haul documentation. Arrived at 9am but no attendant there (apparently they open after 10am). Was let in through gate by another customer and parked up truck and completed online return.

Jennifer Steel 
Rating:
5.0

No improvements to suggest. Excellent service!

dorothy smart 
Rating:
5.0

Customer did not leave a comment.

Helen Brooks 
Rating:
3.0

Dropped off after hours so I can't say much about this location

MITCHELL JONES 
Rating:
5.0

Good

Keith Dredge 
Rating:
5.0

Customer did not leave a comment.

shaun bartlett 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Guy Lajoie 
Rating:
5.0

Great service as always. Had the trailer as requested ready for pick up - these guys could not have made it easier. A far cry from my experience in Scarborough where they offered me smaller trailers as equivalents when I arrived to pick up the big one I reserved.

Ian Cruchley 
Rating:
5.0

Peter in Saugeen Shore You Store It and Brooklyn at Walkerville South Windsor location made renting and returning equipment a delightful, stress free exchange. Thank you for the helpful support!

Victoria Robillard 
Rating:
5.0

Customer did not leave a comment.

Harjeetsingh Jutley 
Rating:
5.0

We thought the whole experience with U haul was amazing. The Port Elgin location was so impressive and the customer service was above and beyond. It helped ease stress of moving. Would definitely recommend to everyone and will use U Haul for future needs for sure!! Thank you so very much for looking after us and for such a positive experience with our moving needs.

Marcia L. Wilkinson 
Rating:
5.0

Peter was great to deal with and was really helpful getting everything ready and explaining what needed to be done with the vehicle.

Bob Hunter 
Rating:
5.0

Customer did not leave a comment.

david odonell 
Rating:
4.0

Customer did not leave a comment.

dale tassi 
Rating:
4.0

Customer did not leave a comment.

NEIL STEVENS 
Rating:
5.0

The owner was exceptionally accommodating and helpful. He definitely understands customer needs and was happy to help.

Carl Bourassa 
Rating:
5.0

Customer did not leave a comment.

Michael Spendik 
Rating:
5.0

Customer did not leave a comment.

Chris Elliott 
Rating:
5.0

Excellent service!

Heather Todd 
Rating:
5.0

Peter provides exceptional service. He goes out of his way to making everything easy and stress free.

Jim Bundschuh 
Rating:
5.0

It was the best u-haul experience I have had.

Chris Drouillard 
Rating:
5.0

Customer did not leave a comment.

FRANK EVERETT 
Rating:
5.0

Convenient pickup and dropoff. We used this U-Haul rental for work around home renovation and it went very well

David Lewis 
Rating:
5.0

All was good and ran very smoothly for our purpose.

Donna Doern 
Rating:
5.0

Customer did not leave a comment.

Chris Elliott 
Rating:
5.0

Staff very helpful working out mileage details on a weekly rental. Super easy to work with.

Natalia Baby 
Rating:
5.0

Customer did not leave a comment.

Robert Elensky 
Rating:
3.0

No

Sharon Brown 
Rating:
4.0

Customer did not leave a comment.

ANTONIO MICHIENZI 
Rating:
5.0

N/a

Bob Kingston 
Rating:
5.0

Impeccable service here

Sarah Ziolkowski 
Rating:
5.0

Right signal light didn't work

John Rickerby 
Rating:
5.0

Amazing customer service. Thanks Peter!

Catherine Wentworth 
Rating:
5.0

Great service. ! Thanks you Peter for the last year renting a 25 ft unit.

MICHAEL BIRD 
Rating:
4.0

Customer did not leave a comment.

David Lewis 
Rating:
5.0

Customer did not leave a comment.

GLEN ORTH 
Rating:
5.0

Customer did not leave a comment.

David Norris 
Rating:
5.0

Customer did not leave a comment.

Michelle Holmes 
Rating:
5.0

No issues. I arrived and was immediately greeted and trailer was disconnected by staff. Thanks.

Bridget O'Leary 
Rating:
5.0

Customer did not leave a comment.

Blair Burke 
Rating:
5.0

Customer did not leave a comment.

KRISTENSTEPHANIE PARSONS 
Rating:
5.0

Customer did not leave a comment.

MATTHEWGEORGEH BELL 
Rating:
5.0

Customer did not leave a comment.

Paul Szamko 
Rating:
5.0

Customer did not leave a comment.

Kelly Fall 
Rating:
5.0

Customer did not leave a comment.

PETERB RISSI 
Rating:
3.0

Customer did not leave a comment.

COLIN BARRETT 
Rating:
5.0

Customer did not leave a comment.

Joachim Polaczek 
Rating:
5.0

Customer did not leave a comment.

JOHN SMALL 
Rating:
5.0

Same as above

Veitch Graham 
Rating:
5.0

I have used this location several times. Peter is always very helpful and I have never had a negative experience.

Peter Malisani 
Rating:
5.0

Always very friendly and equipment clean and in good shape

Eric Vanderwerf 
Rating:
5.0

Excellent service. Best ever at a U-Haul!

dorothy smart 
Rating:
5.0

It was perfect, thank you

rachel thompson 
Rating:
5.0

Not a thing, the whole rental was seamless and easy.

Lori Johnston 
Rating:
5.0

The location in Port Elgin went above and beyond, which frankly made up for all the challenges with the on line booking system and the lack of support from the call centre. Again the Port Elgin location is top notch and if not for them I would not consider Uhaul again, because of this location I will be sure to use Uhaul. Stow it Self Storage should be recognized for their stellar customer service.

Paul Richardson 
Rating:
5.0

Thank you

Glennis shaw 
Rating:
5.0

Excellent customer service and Peter, that wprks there, os a very kind, helpful and wonderful man. I couldnt reccomend this place enoigh.

Joan Tschirhart 
Rating:
5.0

Customer did not leave a comment.

Lee Anne Johnston 
Rating:
3.0

I DID NOT want to pay for safe tow. I was charged for it. When I paid online I had clicked no to having safe tow. When I paid in person, the charge should have been the same as what I put online. I was not asked if I wanted it or not and should have been asked. I will call to ask for the charge to be reversed.

carol-ann slade 
Rating:
5.0

Peter goes above and beyond for his customers. I highly recommend the Port Elgin location.

Doreen Ross 
Rating:
5.0

Customer did not leave a comment.

Wolf Schaefer 
Rating:
5.0

No nonsense and had us on our way.

CLAIRE NADEAU 
Rating:
5.0

Knowledgeable, friendly and accommodating!

Reginald Barrett 
Rating:
5.0

Peter was awesome, he knows what customer service is about, went out of his way to accommodate my needs.

Mike Gross 
Rating:
5.0

Customer did not leave a comment.

Janet Lemcke 
Rating:
5.0

Excellent

Brian Gamble 
Rating:
5.0

Customer did not leave a comment.

John Maybury 
Rating:
5.0

Customer did not leave a comment.

BRYAN PAUZE 
Rating:
5.0

Customer did not leave a comment.

Paul Leader 
Rating:
5.0

Amazing rental location. Mr. Roudger was amazing and a great help along the process of the rental. Clean equipment, new equipment all and all a great place to Uhaul. 10/10 from me.

Austin Currie 
Rating:
5.0

Customer did not leave a comment.

Mike De Rita 
Rating:
5.0

Customer did not leave a comment.

Andrew Dalgleish 
Rating:
5.0

Customer did not leave a comment.

Filip Szymanski 
Rating:
4.0

Customer did not leave a comment.

jorge dacosta 
Rating:
5.0

Customer did not leave a comment.

Chris Candlish 
Rating:
5.0

Customer did not leave a comment.

christina edwards 
Rating:
5.0

Nothing the gentleman at that location did there very best to help me out to make my day go smoothly 👍

Paul Debono 
Rating:
5.0

Customer did not leave a comment.

Shawn Starchuk 
Rating:
5.0

Thanks Peter

Barry Pactchett 
Rating:
5.0

Peter and Tom were very accommodating, friendly and went out of their way to make things work for me. I would highly recommend this location for UHaul rentals. Thanks so much Guys!

sharon amos 
Rating:
5.0

Trucks were available, even when we needed another one on the same day. Clean, affordable. Excellent service, over and above. Smooth easy transaction. Best of the best. Highly recommended.

Mark Jagelewski 
Rating:
5.0

Customer did not leave a comment.

Frank Leone 
Rating:
5.0

What didn't sit well with me is when I called to change my reservation from a 5 day, one way reservation to a 2 day return reservation the price did not change. "this is just the way it is, nothing I can do" or something along those lines was his rebuttal to my comment about pricing. Luckily the person at the physical location was competent enough to realize that made no sense and changed it from $110 to $37. Your phone agents are uneducated and ripping people off. Extremely unacceptable. Oh and it was a manager that told me. He should definitely be demoted and sent for further training

Mirwais Akbari 
Rating:
5.0

The van was ready when I asked it to be, the customer rep was friendly and efficient, the billing was fast and accurate.

Peter Storck 
Rating:
5.0

Customer did not leave a comment.

Jim Donaldson 
Rating:
5.0

Great friendly staff. They make sure your hooked up and ready to head out on the road safely.

Tammy Butler 
Rating:
5.0

The service I consistently receive from Peter and Tom is OUTSTANDING! Thanks again!

Todd Graves 
Rating:
5.0

Customer did not leave a comment.

Garry Needham 
Rating:
5.0

Customer did not leave a comment.

Randall Leitch 
Rating:
5.0

Much improved since i was here last preCovid. Friendly accommodating staff. Easy drop off.

Michael Veerman 
Rating:
5.0

Fast friendly service! Unlike some places I have rented from these guys actually hook up the trailer for you and do a walk around and light inspection.

Tammy Butler 
Rating:
4.0

Great customer services, very polite and understanding.

Charles Brindley 
Rating:
5.0

The customer service was amazing Peter was very helpful and went out of his way to help me

susan thompson 
Rating:
4.0

Customer did not leave a comment.

Ana Perla Maruri 
Rating:
5.0

Customer did not leave a comment.

Colin Morano 
Rating:
5.0

Customer did not leave a comment.

JOHN HAMAWAY 
Rating:
5.0

Customer did not leave a comment.

BRYAN PAUZE 
Rating:
5.0

Traffic dept needs customer service training

MARY JEAN marshall 
Rating:
5.0

Tom and Peter offer the greatest customer service

JOEL SMITH 
No reviews have been submitted for this location.

Additional Services at this Location

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