Customer Reviews for Storquest Self Storage
(U-Haul Neighborhood Dealer)

271 reviews

5115 Englewood Rd   Venice, FL 34293

(941) 244-4088

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–4:30 pm

Services at this Location:

Contact Us

(941) 244-4088

5115 Englewood Rd
Venice, FL 34293

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–4:30 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES FLEMING 
Rating:
5.0

Customer representative was very knowledgeable about the rental of vehicles

valerie platt 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
4.0

Initially, tried to rent a van via the U-Haul website. The website was very difficult to use. I eventually gave up and called the rental location directly. The gentleman who assisted me was great and made the rental process easy and fast. In the future, will call the rental stores directly.

Mark Robertson 
Rating:
5.0

Customer did not leave a comment.

Lori Hungate 
Rating:
3.0

Your mobile app is terrible. Its vey hard to see on a phone what you are selecting. Somehow i signed up for another $30 in sevices that i didnt want because of your app. The entire process was so frustratung i nearly left the facility and went elsewhere.

John Gates 
Rating:
5.0

Customer did not leave a comment.

Krystal Engels 
Rating:
5.0

Customer did not leave a comment.

alice nguyen 
Rating:
5.0

Customer did not leave a comment.

Kelly Crisp 
Rating:
3.0

Attitude of receptionist. She hates her job and wants to tell me that!!!!

John Patrickus 
Rating:
5.0

Very easy to return truck and manager, again, was great at this location

Dallas Stiles 
Rating:
5.0

Nothing. Courteous and friendly service. Price for my van rental was reasonable. The pick up and drop off process was quick and efficient.

Frank Dabundo 
Rating:
3.0

Lady would not answer my questions she was too rushed..

surekha sud 
Rating:
5.0

Customer did not leave a comment.

celeste tobey 
Rating:
5.0

Customer did not leave a comment.

Jaycee Puzzo 
Rating:
5.0

Customer did not leave a comment.

Sean Mack 
Rating:
5.0

The gentleman that took care of me when I picked up the truck was Excellent. He was professional, courteous and was very helpful . I would go there again. Andre

Andrew LaFountain 
Rating:
4.0

Terrible experience overall. Load music playing. Vehicle smelled of terrible cigarette smoke. My wife had an asthma attack from it. We had to drive with the windows down in the cold.

Kenneth Kinnard 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN DINA 
Rating:
5.0

Customer did not leave a comment.

OMAR MAKOUR 
Rating:
2.0

Rude and didn't care about anything. Was not helpful and was an angry person. My wife made the comment, couldn't wait to get out of there.

Teddy Kemp 
Rating:
1.0

Charged me an additional $23 because they did not listen to me when I told them were we were moving to so I was charged extra mile’s because your employee wouldn’t listen

Justis Jones 
Rating:
5.0

The passenger side bottom wooden rail was partially broken and not usable to tie to. Although the truck drove straight the steering wheel hub was oriented at the 10 oclock, 4 oclock position instead of 9 and 3 which made steering a little awkward. Engine light came on and stayed on halfway through trip. Tried calling customer service but was on extended hold too long and didn't want to kill my cell phone battery.

John Stewart 
Rating:
5.0

Customer did not leave a comment.

Alice Anastasi 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN DINA 
Rating:
5.0

Customer did not leave a comment.

Sherri Bradley 
Rating:
5.0

Friendly and helpful staff made a difficult day easier for me.

Lori Nelson 
Rating:
5.0

Customer did not leave a comment.

jeffrey izbicki 
Rating:
5.0

The manager on site was amazing. Glenn really went out of his way with explaining everything, reviewing the vehicle and making sure I was comfortable and answered every question I had.

Robert McDonald 
Rating:
5.0

Easy drop off

patrick brennan 
Rating:
5.0

The two agents who served us were above and beyond courteous, kind, competent and professional. We will definitely recommend this location to others.

Kathryn St.Clair 
Rating:
5.0

Customer did not leave a comment.

Duane Tash 
Rating:
5.0

Customer did not leave a comment.

Andrew Skipton 
Rating:
5.0

super drop off - gas station right next door

hugh catts 
Rating:
4.0

Customer did not leave a comment.

betty ann copley 
Rating:
5.0

Customer did not leave a comment.

Duane Tash 
Rating:
5.0

Very efficient, helpful and professional personnel!

kathy owens 
Rating:
5.0

The wiring for trailer lights did not work. We had to have another car drive behind us because the trailer lights did not work. I asked the woman where I rented it from if everything for towing worked because I had to tow my trailer with it. It was the only reason I rented it. I had to find someone to follow me. So not only did I have to pay for the rental I had to pay for someone to follow me plus gas for them. I’m very disappointed in the truck. When I returned the truck I showed the agent with a tester that the towing lights did not work. I would like to see some of my money refunded. Thankyou Any questions feel free to call me. 717-443-0541

David Schaar 
Rating:
5.0

Customer did not leave a comment.

Lisa Witzke-Frost 
Rating:
5.0

Customer did not leave a comment.

Brenda Kuper 
Rating:
5.0

Customer did not leave a comment.

Paul Gividen 
Rating:
3.0

The phone app is absolute garbage. I had five bars 4G and it kept failing to load pages. The return also failed. Very frustrating. THEN, when checking in there was a section that would not allow me to move forward unless I provided a person to be contacted, a passport, a copy of my lease. I was AT the location, so the only thing I could choose was the number of a contact. I was warned that I wouldn't be able to proceed until the person had been called and my identity (?) verified. Fortunately, this wasn't the case. The person (my mother) never got a call, so I was able to get the truck.

ANTHONY VASILE 
Rating:
4.0

Customer did not leave a comment.

mark stephens 
Rating:
5.0

Customer did not leave a comment.

george wlodek 
Rating:
3.0

Very small parking lot. No room for rental vehicles to park.

Casey Niswonger 
Rating:
5.0

Customer did not leave a comment.

michael banovich 
Rating:
5.0

Service was excellent. No complaints.

George Emrich 
Rating:
4.0

the truck was a newer model but ran rough and lots of play in the wheel, i have rented older models that ran better.

William Gordon 
Rating:
5.0

You need to have more managers like Glenn. Very patient, knowledgeable and helpful.

Tracy Manos 
Rating:
5.0

Customer did not leave a comment.

Dolores Daneker 
Rating:
5.0

Customer did not leave a comment.

Scott Gallagher 
Rating:
5.0

Customer did not leave a comment.

Michael Molezzi 
Rating:
5.0

Customer did not leave a comment.

BRADLEY DELLACQUA 
Rating:
5.0

Sunny was great and very accommodating. Facilities were exceptional!

roger sharp 
Rating:
5.0

Exceptional staff; friendly, courteous, helpful; enjoyable conversation. .

John Andrews 
Rating:
5.0

Staff wonderful. However unable to help with picking up uhaul at all. They gave ys numbers to call because of the way uhual does things their hands were tied. The uhaul app was not working..:took 2 hours to pick up truck which should have taken 15 min. But NOT locations fault. Both employees were wonderful.

Douglas Draper 
Rating:
1.0

No one was in the office to rent vehicle which we did reserve on line. We waited 30 minutes for someone to show based upon a call that we made to the facilities mgmt. We finally left and called another UHAUL location in Venice , which did not have a vehicle for us but Sean advised us to call UHAULS regional mgmt for help. Regional mgmt was great and we were finally able to get the rental truck that we were depending on.

ROBERT DIEMER 
Rating:
1.0

Get rid of your front desk manager. HORRIBLE people skills!

Stephanie Callen 
Rating:
4.0

Customer did not leave a comment.

philip napolitano 
Rating:
5.0

Customer did not leave a comment.

Susan Murray 
Rating:
5.0

Everything was great with the same day truck rental!

John McEachern 
Rating:
5.0

Krista was outstanding. Had a small issue and was taken care of right away. Excellent and Professional Service.

Stephen Huggins 
Rating:
5.0

Customer did not leave a comment.

Anne Hynes 
Rating:
3.0

Customer did not leave a comment.

David McDonnell 
Rating:
5.0

Customer did not leave a comment.

Chase Dukes 
Rating:
5.0

Customer did not leave a comment.

Anthony Smith 
Rating:
4.0

Great staff and location. Truck worked out great. Only giving 4 stars and not 5 because we had reserved a hand dolly which was not available when we picked up the truck. This caused us to scramble at the last minute with neighbors to borrow one. Not a huge deal just a hassle.

WILLIAM REX PETERSON 
Rating:
1.0

Terrible customer service, changed my pickup location 30 minutes after my rental was supposed to be ready

Anthony Ardizone 
Rating:
5.0

Customer did not leave a comment.

ROBERT DIEMER 
Rating:
5.0

Customer did not leave a comment.

VILHELMAS KAZLAUSKAS 
Rating:
4.0

Front desk gal not very friendly for being the first person one sees.

Susan Sturgeon 
Rating:
3.0

When I went to gt my truck I learned at the last minute they didn't have an appliance dolly that I reserved which forced me unable to move my appliances so I had to leave the behind. Cost me $$!!

Amy Sturgis 
Rating:
3.0

The only thing wrong with this location the person that checks in the U-Haul’s she was off, so there was no one to check in the U-Haul however, the girl that was present was very helpful.

Kelly Pistillo 
Rating:
5.0

great experience was very helpful. with everything throughout the rental. made everything very convenient.

David Cracchiolo 
Rating:
4.0

Customer did not leave a comment.

Ann Hall 
Rating:
5.0

The truck had door dings and a missing front bumper part. The inside was filthy and sticky. Medications from prior renter were still in the car. I didn't complain because it was the only car available and I needed to get to my appointment.

Marcel Van Den Borre 
Rating:
2.0

Girl at the front not very helpful. I ordered and paid for a hand truck that was not provided.

Michael Carothers 
Rating:
5.0

Customer did not leave a comment.

robert sherry 
Rating:
5.0

Customer did not leave a comment.

Greg Mahler 
Rating:
1.0

Having to file a charge back because U-Haul overcharged me.

STEPHEN ENFINGER 
Rating:
5.0

Customer did not leave a comment.

Rick Ortiz 
Rating:
5.0

Customer did not leave a comment.

Bruce Pignatelli 
Rating:
5.0

Great service

Dean Crothers 
Rating:
5.0

Customer did not leave a comment.

NEIL BISHOP ERICSSON 
Rating:
4.0

Customer did not leave a comment.

George McNiff 
Rating:
3.0

U-Haul as a company was a horrible experience for us with this move. This location was good and the agent was good, however, for all the inconvenience we experienced that day we were told we would only be charged 1/2 price for mileage by the agent who rented us the truck at this location but my card was charged for the full amount.

KERRY DOW 
Rating:
4.0

Customer did not leave a comment.

ann hall 
Rating:
4.0

Customer did not leave a comment.

Christopher Knueven 
Rating:
4.0

Customer did not leave a comment.

Al Edmonds 
Rating:
5.0

The truck was very dirty inside the cab and the back of the truck. If my items weren’t in boxes or wrapped up, they would have been damaged. It sounds like a wheel bearing is going out. Seatbelt didn’t work.

Debra Graham 
Rating:
5.0

Nothing I can think of

Rick Ortiz 
Rating:
4.0

Customer did not leave a comment.

Kimberly McMahon 
Rating:
5.0

Customer did not leave a comment.

Louis Henry 
Rating:
5.0

Great facility-clean and organized. The representative who handled the rental was very knowledgeable, friendly and professional. I highly recommend this location for anyone in the area needing to rent a truck. Thanks for the great service

Elizabeth Hoyt 
Rating:
5.0

Customer did not leave a comment.

John Seaman 
Rating:
5.0

Awesome associate, Madea, she helped me with getting my storage unit and then reached out to Tom the district U-Haul manager to take care of my truck return. It’s outstanding service!!

TULUI KNUTSON 
Rating:
1.0

Very Dissastisfied about the process of booking my truck. I was told to go to a different address on Englewood through truck share . Had to wait at that facility with customer service for 45 minutes (there was a Uhaul truck at this property). I had my grandson with me and waiting in the heat. Finally, Customer Service told me that I was at the wrong location. When I get to CarQuest, I was told that they did not have a dolly and furniture coverings. Extremely unprofessional and certainly a major inconvenience because my movers where waiting for me at home and I did not have the truck for them to load. Need to check into the software of Uhaul customers renting trucks.

Paula Coombs 
Rating:
4.0

Overall, the vehicle satisfied the need that I had.

Joseph Parpart 
Rating:
5.0

Customer did not leave a comment.

Barbara Martin 
Rating:
5.0

Customer did not leave a comment.

Daniel Horgash 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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