Comentarios de los clientes para Storquest Centennial 02

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storquest Centennial 02

Clasificación general:

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Terry F.
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Make your online reservation easier to use. Get it down to two steps. Taking pictures doesn't always work. Phone cameras are very sensitive.

Keith S.
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El cliente no dejó un comentario.

Patricia S.
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El cliente no dejó un comentario.

john M.
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El cliente no dejó un comentario.

Christopher B.
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Truck was very clean, had full fuel, very little damage, all cosmetic. The ride was great and smooth. Associate at the store was friendly, quick, and professional. All around great experience. Old room mates are moving soon and I've already referred them to the same location.

Melove T.
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The guy who was helping me was very helpful!

Travis A B.
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Keep them vehicles clean inside and out!

Cheryl W.
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Uhaul chose this location for my return, the rude young man told me he didn't have my paperwork and that it was the wrong location- after much tine in the phone with uhaul and demanding is manager my info magically appeared.

Jeffrey R.
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El cliente no dejó un comentario.

Michael Thomas B.
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It was an easy pick up and drop off served our needs quite well. UHaul.com needs to hire more employees as wait times on calling in to make or change a reservation are 30+ minutes - frustrating!

Dominique L.
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El cliente no dejó un comentario.

Travis B.
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Maybe have vehicle washed up to not hide dings on it that I may be suspected of causing since the process to look over product is up to customers findings. I felt a bit rushed by employee having to look this vehicle over thoroughly and take selfies your vehicle and upload them from my phone. Really did not like this process as to know I could easily be responsible (blame, causing some unnecessary BS over this portion of rental) for past mishaps with an unwashed/uncleaned exterior! I honestly will just head to a main hub next time to avoid this convenience I thought fit the bill for me, I'm just a little apprehensive over this portion over rental, sorry to be direct but I detest sugar coating life. Employee shared his feelings about your service from his stand point... I did not need that info as this tells me the truth of this process from a third party view. He was truthful, but this is where my seriously negative review of thus rental stands.

shawn G.
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I believe I spoke with three different gentleman during the rental, and they were very kind and courteous. They maintain their vehicles very well.

Kendra K.
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El cliente no dejó un comentario.

stewart L.
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El cliente no dejó un comentario.

Jamie K.
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El cliente no dejó un comentario.

Shon D.
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El cliente no dejó un comentario.

Alan R.
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El cliente no dejó un comentario.

Dale C.
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Allow the customer to choose the location for pick-up and drop-off. The location selected for me made me drive an additional 25 miles to get the truck.

Mark G.
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The cargo van was clean, in great working condition, and ready for us, but the other item we asked for (dolly) was not there. I would have given a higher rating but for that fact and that the operator had trouble finding information in my online reservation and trouble texting us the forms. Overall, very positive experience and I will use again.

JACOB H.
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Vehicle dropped off at 15/16 fuel, billed at 13/16, so thanks for that. Vehicle conditions were gross and sticky. Thanks!

LaMar H.
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The staff was friendly and provided great customer service. We will definitely use this location again for future moves.

Brandon W.
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El cliente no dejó un comentario.

james M.
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Was suppose to be a mobile pick up 1 1/2 hours earlier than time received. Annoying, made for a longer day

Andrew V.
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Good employees but your computer system is so inconsistent. I saw your good employee get yelled at because your computer confirmed a rental but the item wasn't available when the customer came.

Alice M.
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Encourage some of the staff to be friendlier, make eye contact, smile. The man who helped us at pick up time was polite but never even looked at me.

Rhonda W.
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El cliente no dejó un comentario.

Samuel J.
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El cliente no dejó un comentario.

sally G.
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Scott has been wonderful, professional and responsive, highly recommend this company and location.

Shafaye T.
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Everything was just fine. I've never been in that area, but I had business out that way. Google Maps took me right to it. I, was very pleased.

travis B.
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My truck smelled like stale cigarettes and the ride was pretty shitty too.

Francisco R.
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El cliente no dejó un comentario.

Brent B.
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Truck had transmission issues and steering was very loose.

Timothy W.
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El cliente no dejó un comentario.

Charles C.
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Nothing to note.

Pablo B.
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You guys doing great job

anthony G.
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El cliente no dejó un comentario.

Joseph H.
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Best uhal experience! EVER!! Clear, to the point, effective communication! Great job

Travis B.
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the young fellow at the desk did a great job!

Alex Y.
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El cliente no dejó un comentario.

JACKIE G.
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El cliente no dejó un comentario.

Angel M.
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I've rented from you guys several times and you've always offered a military discount to me- a total of 3 times in the last year. That's quite a bit. Today you did not. I will not be renting from you guys again or referring you.

Elizabeth P.
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El cliente no dejó un comentario.

Todd L.
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El cliente no dejó un comentario.

Tony R.
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El cliente no dejó un comentario.

stewart L.
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El cliente no dejó un comentario.

Ayodele L.
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Keep your customer service going, you're doing well.

Craig N.
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El cliente no dejó un comentario.

Holly M.
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I have used U-haul for many years and this was the best experience I have had in years.

Wayne S.
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Getting charged an extra day ($39.95 +$10 insurance) for an extra 3 hours over the 24 I initially requested seems excessive.

Sally J.
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Had trouble finding the place. Nothing outside tells me this is a UHaul location. Looks more like the storage facility it is. Circled 3xs. The guy forgot my dolly- I had to come back for it. Corona had him rattled I think. Precautions. I get it I guess. No offer to take off that charge. Lots of xtra charges I didn't expect. The $19.95 turned out to be $65! I only had the truck for 3 hours & maybe 10 miles. So expensive!

Hang P.
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El cliente no dejó un comentario.

Kevin M.
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El cliente no dejó un comentario.

Craig N.
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El cliente no dejó un comentario.

Andrew V.
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The guy working at StorQuest was awesome, and the u-haul live chat was very efficient and customer service was perfect. Stay safe everyone, and thank you during these hard times.

David W.
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When I picked up the truck- the gas level was below 1/2. I've never rented a vehicle with less than a full tank. Stupidly, I assumed I didn't need to add any- how am I supposed to know how much I used. After arguing with the office- he couldn't tell me what kind of mileage I should expect so I could add enough I went back to get some. Why would I give that business more than I used since I feel he was an idiot ( And I'm sure he thought I was). I never go back there again

Hugh N.
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Scott had a bad attitude from the start. Will never use that location again because of him

Ian S.
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El cliente no dejó un comentario.

JERRAD W.
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??????????????????????????

Rebecca M.
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El cliente no dejó un comentario.

Brian F.
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El cliente no dejó un comentario.

Jalaya W.
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Scott and Allen were great. Very friendly and helpful.

Youssef S.
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El cliente no dejó un comentario.

Kevin L.
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2 Dozen packing blankets were part of the order. The location had zero. Forcing me to drive an addition 16 miles with the truck to get them.

Alan C.
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El cliente no dejó un comentario.

Mark D.
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Great staff, friendly and quick

Gangadhar O.
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Best experience ever.Representative was very helpful!Would always recommend!

Quayshawna P.
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The customer service is poor and the communication between the store and Uhaul sucks. Horrible experience with knowledge on renting a truck.

Ivanhia P.
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Scott was very helpful!

Charles G.
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The representative who worked with me was personable and helpful. A seemless experience.

Kevin Q.
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El cliente no dejó un comentario.

Ranjith V.
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El cliente no dejó un comentario.

Roger B.
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Don't charge me for insurance when I say I don't want it, that I have my own State Farm coverage. I did not notice it until the next day that I was charged for it. I asked the closing attendant/manager to refund it, but he did not do anything about it.

Diane K.
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The van was covered in mud on the outside including the windshield. It also had zero windshield washer fluid so we had to stop at a gas station just to get the windshield clean enough to see through it. The interior was covered in dog hair. The seats, the floor, the dashboard. Disgusting. Add to that the guy at the storage office didn't tell us the van would auto lock when the doors are closed, prompting us to get locked out of the vehicle an hour away from home. It took an hour and a half for someone to get to us to unlock the door, after we were told they'd be there within 30 minutes. We were told the dispatch didn't go through. What does that even mean?! The whole debacle was capped off by an uninterested, unsympathetic clerk in the office upon my return. And I actually paid top dollar for this experience.

RANDY S.
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El cliente no dejó un comentario.

Josh G.
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El cliente no dejó un comentario.

Kristin B.
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El cliente no dejó un comentario.

Ravi R.
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El cliente no dejó un comentario.

Tracy S.
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El cliente no dejó un comentario.

Christopher F.
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Easy check in and out....Good guy at this location.

Freddie B.
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The guy who I picked the truck up from had an extreme amount of attitude when I came to pick up the vehicle. I was supposed to pick up at 2 and the website was not working well bec of the low quality cell phone service so I had to reload the page. At 2:50 he showed up (per the door time hanger) and when I walked in and told him I was picking up he not only made me feel stupid (which I'm not considering I sell corporate cell phone plans to enterprises the size of Uhaul) but also made it seem like I was putting him out to do his job. No friendly, not even cordial.. will def review this a 0 on all platforms.

David S.
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Excellent Service!

Ron A.
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There were no problems in renting or using the truck we rented.

PANKAJ J.
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After hours app is horrible

Charles H.
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The manager, Scott, made everything easy and hassle free. Truck was ready to go and I was able to get my stuff done with absolutely no worries. So glad I chose Storquest and we're glad for Scott. We'll definitely be back!

Carl S.
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Clean the truck.

Teresa E.
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have more staff, I waited for over 30 minutes to pick up the truck and appliance dolly Thai reserve a week in advance, and there was no appliance dolly available and the side mirrors on the truck were not adjustable, we tried over and over to adjust them. Poor customer service, poor equipment.

Janusz S.
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El cliente no dejó un comentario.

Darnell T.
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El cliente no dejó un comentario.

Cody B.
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The guy at the store was very friendly and informative. He made the experience great!

David J.
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El cliente no dejó un comentario.

Johann V.
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The experience was really good and I cannot recommend Scott as a representative enough. He was friendly, knowledgeable and very helpful.

Craig N.
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Frank and Scott are excellent.

Dennis B.
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My only complaint is they were out of appliance dollies by 9:00 AM. That forced me to have to drive to Home Depot to rent one and added about 1 hour to the project. This location needs more appliance dollies - they should not be out of them at 9:00 AM.

Geovanny M.
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Scott was very professional and very quick. Let us get the truck right at 9am very well Experience!

George M.
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ALL GOOD

denise H.
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El cliente no dejó un comentario.

JILL P.
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I needed a truck for about an hour to move furniture. UHaul place was right around the corner!! Staff was so friendly??

Frances O.
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Easy to schedule on line! Thanks for making the process workable for busy people.

Roger B.
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The back of truck, interior, was very dirty & sticky. The floor was a mess. We had to lay a sheet over the top of it to protect our feet from transferring the mess into our house.

No se han enviado comentarios para esta ubicación.

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