Comentarios de los clientes para Storit at Groves

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Storit at Groves

Clasificación general:

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Michael H.
Clasificación:

Great service. Very customer focused. Had to go to this location because the location in Port Neches would not work with me and kept changing my order without consent. Glad I came to this location.

Charles W.
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El cliente no dejó un comentario.

Keith B.
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El cliente no dejó un comentario.

Paul W.
Clasificación:

Lower absurd prices. I will avoid in the future.

John B.
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The trailer actually had an issue with the loading door despite being told that it was fine at the time of pickup. I had to have a maintenance/repair call done that evening which dramatically delayed my load time. Perhaps giving the customer an opportunity to have the equipment checked or exchange it, even if it causes more work for the employee would be a better option.

George K.
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Air conditioner did not work. Truck needed more gas stops than average. Thankful for the truck but it needs maintenance.

Cinnamon C.
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Customer service as well as the man working here told us we could drop off uhual box truck at ANY location, he also told us we would have enough mileage for two full trips(but we were charged $160 for additional mileage) We returned truck Sunday, September 20th, but were billed THREE DAYS late fees ($120) indicating the truck wasn't returned until the 23rd. This has been an unacceptable and ridiculous experience with uhaul and their customer service with their surprise charges. So they billed my account $254 without notice AND are now attempting to bill me for an additional $84! Unbelievable.

LIAN Y.
Clasificación:

1. The guy works in the store is very very nice and helpful. 2. The place is big, clean, and easy to find

Vyshonne K.
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Drop Box easily accessible.

Mary O.
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I drove an additional 60 miles to get this uhaul as it was the only truck available to be used in the Lake Charles LA area. I was given 60 extra miles to compensate. I reserved a dolly but when I got there it was not present and there were no more.

Anthony M.
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El cliente no dejó un comentario.

Leikney E.
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El cliente no dejó un comentario.

Brenda O.
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The Gentleman was busy but very professional the return was handled promptly...good overall experience

clinton M.
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After all I went through picking truck up, I was charged $47 for HALF A NEEDLE less than gas when I picked up! This is NOT the Henry Ford model of how a business should be run. Sad!

Bobby T.
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Keep the folks you have...they are great

Ronald N.
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El cliente no dejó un comentario.

Holly D.
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Nice people, nice facility, and super easy to get

Robert E.
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Scott was very helpful. Keep up the good work.

Stacy A.
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Everything went very well no reason to change

Charles W.
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Very good quality service

Shanna C.
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El cliente no dejó un comentario.

Joe B.
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El cliente no dejó un comentario.

mary C.
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El cliente no dejó un comentario.

Jeanette K.
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El cliente no dejó un comentario.

Charles S.
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El cliente no dejó un comentario.

JEREMY W.
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Guy was great.

VICTORIA E.
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El cliente no dejó un comentario.

ben C.
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Free u haul t shirts

ALYSSA P.
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There was a gate which would have prevented us from returning the Uhaul outside of business hours, with no code or anything given to help us get in.

Shelby I.
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El cliente no dejó un comentario.

Kathy M.
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Great service!

ROBERT M.
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Scott was amazing. Helped hook up trailer and understood i've never driven with a trailer. Very helpful. Give that man a raise

Misty P.
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El cliente no dejó un comentario.

john G.
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El cliente no dejó un comentario.

danny T.
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although the GPS pointed us to the wrong location but once I found the real location (which is down the road) easy access.

Raymond G.
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El cliente no dejó un comentario.

Harold C.
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Trudy was most personable and helpful. Excellent employee!

Harold C.
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El cliente no dejó un comentario.

Terri N.
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Computer problems took forever to get trailer even after check in on internet

CHARLES L.
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El cliente no dejó un comentario.

John C.
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GPS does not bring you to the correct address. There are no signs indicating where to go or what to do. I went inside trying to find box for keys and could not find it anywhere. Spent a total of 1.5 hours between trying to locate the building and trying to get the vehicle out and ready

SALVADOR M.
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El cliente no dejó un comentario.

tiersa H.
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El cliente no dejó un comentario.

Ayyub M.
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El cliente no dejó un comentario.

BRITTNEY V.
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El cliente no dejó un comentario.

Kelsea J.
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El cliente no dejó un comentario.

Katie A.
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It was my first time renting a moving truck. Everything was explained well and thoroughly. I Will defenitely use them again!

Angela B.
Clasificación:

Implement a way to ensure that what is requested is available at the location. I requested pads and dollies and never got either because they could not find a location with them.

William F.
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El cliente no dejó un comentario.

Douglas H.
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Fabulous service from your service desk. Helpful and thorough. Thank you. Will be back

wesley W.
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El cliente no dejó un comentario.

Darrell C.
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El cliente no dejó un comentario.

john C.
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Not a thing

KRISTIE D.
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Nothing - Fast, friendly and very helpful service.

Kevin O.
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El cliente no dejó un comentario.

Stephanie M.
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El cliente no dejó un comentario.

Jarrett J.
Clasificación:

Everything was good

Osvaldo M.
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El cliente no dejó un comentario.

Dekovin H.
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El cliente no dejó un comentario.

Patrick T.
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El cliente no dejó un comentario.

Juan C.
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El cliente no dejó un comentario.

Terry M.
Clasificación:

Provide gate security code for drop off location

Sherry P.
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El cliente no dejó un comentario.

ALLEN T.
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Nothing all good!

RALPH E.
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El cliente no dejó un comentario.

Summer A.
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everything was super fast and easy no issues and the gentleman was very polite.

Margie D.
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El cliente no dejó un comentario.

Lincoln G.
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El cliente no dejó un comentario.

Deonta P.
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El cliente no dejó un comentario.

Kurt M.
Clasificación:

The headlights of the vehicle that I rented were not very bright, nor did they appear aligned properly to shine on the road. The light seemed to be directed to the right of the truck. The bright lights were bright, but were also directed to the right. Jody at this location was very helpful.

Ramon F.
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Everything very clean and maintained

Le N.
Clasificación:

The U-Haul I received had issue with the battery. Had to jumpstart it at least 4 times. It was very inconvenient.

Leonard L.
Clasificación:

Nothing to add for improvements at the Storit at Groves in Groves, Texas. Great customer service. No wait time and handled very professionally, which made the stress of moving a much more pleasant experience.

Corey W.
Clasificación:

El cliente no dejó un comentario.

Lee L.
Clasificación:

Convenient location and helpful service.

Yolanda B.
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Thank you!

John M.
Clasificación:

There was no equipment there to help lift the front of the trailer high enough to place the tongue onto the ball. This has to be done manually and it makes it difficult when there is only one person getting the equipment.

evelyn D.
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The manager was excellent very helpful and friendly. The Uhual was cleaned. I would recommended this location. Very professional

thomas B.
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I wouldn't recommend Uhaul to anyone. It was not about just the location. It was the overall actions of Uhaul and the manipulation of the sales person over the phone. Trying to convince me that she was giving me something for free. I just agreed to shut her up. I would like a phone call to explaining how Uhaul rips people off.

Charles J.
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El cliente no dejó un comentario.

Rex M.
Clasificación:

El cliente no dejó un comentario.

Julia G.
Clasificación:

El cliente no dejó un comentario.

tom T.
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El cliente no dejó un comentario.

Edgar R.
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El cliente no dejó un comentario.

Tina L.
Clasificación:

I went in for an utility trailer. Ended up with an enclosed trailer. Ask Jodi for help from someone hooking it up and was told no. Had the trailer come unhooked on me and that left me stranded on side of the road. The hours at the gated complex sucked.

Winfred D.
Clasificación:

El cliente no dejó un comentario.

Melanie S.
Clasificación:

It would be nice if you put a hand truck in your UHaul vehicle. Other than that everything was fine.

RONNIE S.
Clasificación:

El cliente no dejó un comentario.

Barbara H.
Clasificación:

Everything i expected and more. The service from the lady that waited on me was excellent.

Louis H.
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El cliente no dejó un comentario.

Sheltra B.
Clasificación:

They didn't accept cash and i should have been informed....

DAN G.
Clasificación:

El cliente no dejó un comentario.

Leonard L.
Clasificación:

El cliente no dejó un comentario.

Rita P.
Clasificación:

El cliente no dejó un comentario.

JOSEPH S.
Clasificación:

El cliente no dejó un comentario.

Benjamin H.
Clasificación:

Everything with our rental was excellent! Fast friendly service and speedy return!

dana W.
Clasificación:

Nothing excellent customer service.

Lacy M.
Clasificación:

Wonderful service!!

Ricky S.
Clasificación:

I'm being charged an extra day when I returned the truck the night before it was due to be returned. The location is in the Uhaul system as 24 hour returns but is gated and can only be accessed with a code. Thank goodness one of your customer service ladies was able to get us a code to get in and return it that night. Please refund the extra day charges.

Mona L.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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