Comentarios del cliente para Storesmart Springhill
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Testimonios de recientes clientes de Storesmart Springhill
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Clarence B. en
The tires on the trailer as I was told by the Montana drop off location were in unexceptable condition and should not have been rented to me... tires were BALD and could have caused me s serious accident
DEBORAH D. en
The drop off place was closed on a Holiday therefore I cannot rate but the process was easy!
glenn r. en
truck is a little old.
ROBERT H. en
I couldn't return my unused U-Haul boxes as they don't sell them here!
ROBERT H. en
For some reason not explained I had been "given" an extra day to return the 26' truck and auto transport, probably due the mess at pickup of my tow dolly. Even though I was still returning the equipment as originally agreed, I was charged for an extra day. I was told I would have to pay, but that the regional manager would credit it back to my card. That of course has not happened.
JIM H. en
so you owe me 285.00 she said she couldn't do anything about it had to contact U-HAUL so that is what i'm doing right now what are you going to do about it
JIM H. en
she said to let you know about ny issues
Robert S. en
Made a reservation for 730 am online. Website said it was available received a confirmation email. Then get a text day before pick up saying a different time which was 12 hours later than I needed it. Call and fix it to. Go to pick it up and told I was a day early. I don’t know if there was a system glitch or what but my reservation kept changing
Deborah K. en
Very pleased. we will rent again when the time arises
Robyn D. en
Second time using this location within a few months....great experience both times!
Keith C. en
The doll we rented was not in the truck when we arrived. The location was closed at the time which caused some delay. However, as soon as the location opened, we received very good service. We also received very good service upon return.
ALONZO J. en
Continue doing what your doing. I am a very satisfied customer.
James H. en
Clerk was very helpful. Had a drop off location on Linden Dr. Springhill, Fl. Got email on trip home to drop at Edward R Noll Dr. Springhill. went there twice and not open. Linden Dr location wouldn't take unit. No room. sent me back to 14730 with phone number. wrong hours on web site. Went back at noon, still not open. Called # given. It was for a different location on Anderson Snow Rd. She was very helpful and let me drop unit off there. Tried to accomidate your Company and was given the run a round. Will think twice before I rent from U-Haul again. Call me to discuss.
Charles J. en
I have used this location multiple times and very happy with service personnel and location
Robyn D. en
The two ladies there did a great job, made sure the truck was cleaned.... easy experience!
Richard B. en
She could not hook up the trailer without me tell her to how to do it and when I bought it back, she could not unhook it unless I told her how to unhook it with out a mule and I have to unhook it my self, then I showed her how to do it without a mule but, then she used a golf cart to move it. She needs more training. Field Manager should be accountable.
Dan W. en
When I went to pick up the truck everyone was extremely friendly and my transaction was completed quickly. While I was using the truck throughout the day however, it had shut off 6 times on me while driving. I dropped the truck off over night and forgot something in the cabin. Someone from this store called me and asked if I needed the item and I told them that I did, but I also informed them about the truck shutting off multiple times and they just pretty much said "thank you for bringing that to our attention" and that was about it.
Jason B. en
Picking up the truck took almost an hour. Employee at the counter had difficulty with the computer and had to contact someone to assist her. I had checked out online previous to arriving to save time which did not help. The employee then used her personal cell phone to take pictures of our drivers license which seems unprofessional and is not information one would generally give to a random stranger to keep on their phone. While I do not believe they were stored there, but merely uploaded to the website, it is not a comfortable thought for your customers. A link was then sent to my phone again for me to upload my own license since she could not get her pictures to work. So basically 3 times we attempted this and no time was saved. We were originally charged twice as much for the dolly. When I brought this to her attention and pulled up the account on my phone, the amount was changed in my account as well. Had we not all seen what the price was originally I would have been charged $40 versus the $20 that was originally quoted. Finally, getting everything to work and the paperwork completed, the truck was brought around to us. While leaving we realized the dolly was not loaded in the truck. So we had to go back inside to get this. It was not a smooth process and the employee was not friendly which may have made the entire situation less miserable.
dawn f. en
Customer service was excellent. Thank you.
STEVEN K. en
Customer representative was very courteous and helpful.
William S. en
The workers were rude and argued alot with me over me paying again
nina g. en
Reserved a truck a week in advance. When I went to pick it up on my move day NO TRUCK WAS AVAILABLE!!!!! Had to wait nearly an hour for them to get a truck from another location (they even asked ME to go get it). Had to pay my moving men $100.00 to wait around for the truck!!! Asked a week in advance for a dolly to be reserved, they said they could not do that. No dolly was available on my move day. They did not have ample supply of furniture pads either. This was a common move day at the end of the month! Can't believe this from a company that ONLY rents trucks and moving supplies! Angry does not cove my feelings!
Michael B. en
Everyone was extremely helpful. They worked as a team to expedite my order.
shannon h. en
I called and reserved a Uhaul 3 days in advance and when we arrived there was no reservation. The truck was luckily available for my move. The lobby was scorching hot with the heat running full blast that I had to leave the lobby as it became hard to breathe while the lady reentered our info. During my move I received a call asking if I was ready to go forward with my quote I received days prior which was not supposed to be a quote. Seemed to be a complete hassle through this location. Next time I will reserve at another location. Our only issue with the truck itself was the padlock did not work.
Jeffrey H. en
Ms Paulette WAS ABSOLUTELY A DELIGHT, VERY AMENABLE! MANY THANKS
Melissa M. en
The trailer leaked, so anything that was directly touching the floor got wet. Also, make sure the customers know they are going to need an adapter for the hook ups if it isnt included on their vehicle. Save them the annoyance of having to go back and forth for the equipment.
Kevin N. en
Nothing. The two ladies who assisted me were very professional and courteous. Please double their pay immediately!
BRIAN Y. en
Very nice and very helpful as well
Thomas S. en
One person working trying to do too many things at once. Trailer was old and beat up, Inside was wet after driving thru a rain storm.It sounded like the whole trailer was falling apart every time we hit a bump which terrified my wife. Trailer was built 1984 and had more caulk then sheet metal.
Don A. en
The manager was very very nice and has a wonderful sense of humor....especially first thing in the morning. She helped direct and unhooked the unit.... nice to know she is right in my backyard,sort of...lol.
Robert B. en
This is not the location I started with. I book with a location at 5pm. At 3pm I was texted the location was changed and the time was changed to 4:30. I would not care but I was charged mileage and this location was farther. The service was great and no complaints about the truck
Eric S. en
I only dropped off the moving truck here but I am renting storage at this address.
rose l. en
TELL LINDEN STREET NOT TO CLOSE EARLY WHEN A SCHEDULED PICKUP IS COMING!!!!!!!!!!!!!!!!!!
frederick B. en
keep things lubricated that need to be used, such as the rataching devices on a car hauler trailer.
ERIC S. en
Gas was lower than what was indicated on checkout. We took pictures prior to leaving so returning location adjusted. Truck was not clean, found broken glass in the back from previous renter.
John E. en
Nobody was in the office. Took a long time to answer phone. Finally girl show up. She was very professional, polite and helpful. Took truck no problem. Would help if they put a sign on the door stating going to be out. And how to get hold of them during normal business hours.
lucy l. en
The place has lots of rats. The rats damage some furniture and nobody paid for the damage. Today I calling to make a payment and the want to charge me 30.00 dollars more because I'm paying on the 5 day . last month John told me you have 5 days to make a payment is no problem your okay.
Stanley S. en
Wonderful, professional people working at this location. I was treated with respect and dignity. I would highly recommend this location.
BETZAIDA R. en
Great service
JULIE D. en
When picking up a trailer had to wait 15 minutes for someone to even come into the office. We were the only people there. You could see on the cameras she was just driving around the parking lot on her golf cart Even called the # on the door for the manager on property but that does no good when they dont take a phone with them.
lisa p. en
Paulette was excellent to work with. Her customer service is awesome. She is very friendly and knowledgeable. Uhaul made the right choice when she was hired.
Sandy C. en
Everything was wonderful and the representatives were friendly and helpful!
alan n. en
The staff was very friendly and the process was simple. My only concern was a crack in the windshield that had been inspected but still somewhat unusual to drive with at eye-level.
JAMES G. en
Let me start off by saying that this was by far my worst experience ever with U-Haul. This is how it all went down. I went in there to see if they might be able to split my reservation and have them give me my trailer one week earlier than my truck. I wanted to see if it would cost more to do that. When they told me it would cost more I decided that I could wait one more week and I would just pick up my truck and trailer at the same time as planned. Well i don’t know where the confusion came in but about an hour later I got an email saying that my reservation had been updated. They changed my one way to an In town rental doubled the prices of my truck trailer furniture pads and dolly. Then I had to spend two hours on the phone with U-Haul to get it straight. we went in there the following week to pick up the stuff. We did the express check in which from what I know it should have been us just walking in showing drivers licenses and signing the contract then do walk around on the equipment then you are on your way. Notttt at all with this location an hour later we were on our way. Which in turn cost me more money because our movers were delayed an hour. But let me not forget ,there was no walk around on the truck preformed. I got it Home and there was a tail light out on the truck and trailer. Just my luck I noticed it after they were loaded. Also they could not assist us in getting the trailer on the truck. Then the next day on my drive it was raining and the roof of the cab was leaking directly on me. And not just from the roof but from the dash right on my foot. And if that wasn’t bad enough red ants were being shot from the air vents. So needless to say I honestly do not think that this move could have gone any worse. Also this location says they have no way way to give a military discount but if you call the corporate number they do. U-Hauls founder was in the military FYI
William S. en
Check for cleanliness of trailers. Had to use bleach to clean blood off of the walls inside the trailer
ellen c. en
Did appreciate how they worked with us when we had a last minute change and had to move up the time for pick up
Cynthia C. en
No improvements needed, associate that handled my rental was amazing! Thank you for your assistance if I ever need a truck again this is the location for me!!
mark b. en
Didn’t have my size truck I needed wanted to pay for a small truck ended up spending more money.. would have been nice to have still paid for the small truck price
david g. en
Staff is extremely friendly and knowledgeable
Kevin D. en
When I originally made the reservation for the truck, it was showing available at a location that was close to where I live. The day before I was scheduled to pick it up I get an email telling me I would have to pick it up at a different location. Why did I have to go to a location that was 10 further miles away instead of them bringing it to the location I requested?
steven s. en
Trucks not checked properly the truck asigned was broke and didn6have a replacement in the size i wanted. Wasnt able to move everything
Yaritz K. en
Super nice customer service, very helpful.
Hadi P. en
Nice and friendly front office staff. It’s a pleasure to deal with people who treat you with respect. Not to mention, they actually go out of their way to make your rental headache smoother with less struggles. I raise my glass to them! I will continue to use this location for my future needs! Good staff, with a great attitude.
Wayne G. en
The young lady and a new guy worked well and had good PR. Another man named John fussed when I asked him to show me the truck and the next day at pick up time he decides to start talking about how nobody likes him when he’s angry. So you watch and prepare in case it’s another loony toons.
Jousha S. en
Staff at location was wonderful to work with. Unfortunately the vehicle was having issues in the front end steering which I reported on drop off. I also had previously requested a 26’ from another location that lost my reservation or never put in the system to hold. This lost me several days to pack what I could and leave what I could not fit in the truck.
MICHELLE S. en
Jon was very helpful and explained the contract to me completely. Look forward to storing by “stuff” in the unit.