Customer Reviews for StoreSmart Self Storage LeGrand LLC
(U-Haul Neighborhood Dealer)

395 comentarios

2330 Legrand Rd   Columbia, SC 29223

(803) 699-2326

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 699-2326

2330 Legrand Rd
Columbia, SC 29223

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Delores F. 
Clasificación:
5.0

Renting from U-Haul is a joke. I had to answer way too many questions and take way to many pictures upon returning the equipment. I usaully rent from Enterprise. It is much easier with them, you just drop the keys and go.

Chad C. 
Clasificación:
5.0

The truck was somewhat clean but had a bunch of pet hair inside the cab all on the floor.

DARYL J. 
Clasificación:
5.0

The manager was very pleasant, friendly and seems as though she has a personal relationship with the clients (meaning she knows them by caring for what's best for them). I'm going to use this location more regularly.

Anthony I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
3.0

Truck smell old and like it's a smoker's truck.

Emmanuella S. 
Clasificación:
1.0

Not happy at all, vehicle was not full of gas, so we returned truck with ruffly the same amount, they gave us major attitude arguing with my wife, i doubt if we will ever rent from U-Haul again

Denis O. 
Clasificación:
5.0

Nothing I can think of

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alycia J. 
Clasificación:
5.0

Very customer oriented, excellent customer service!

EATHEL M. 
Clasificación:
5.0

This location is a storage center non specific to a u-haul center. I had taken my car off the trailer to return the trailer then unload the truck. The attendant stated he couldn't be responsible for the trailer without the truck. I was told to place the trailer across the street on the grass and no one would probably steal it until I returned the truck. Upon returning the truck the attendant had to call a locator team to process the return and since this location is not a u-haul location the call is processed as a normal call with longer wait time. Had I known this I would have chosen a closer u-haul specific location

Felicia R. 
Clasificación:
3.0

Return agent was fairly rude and seemed like I inconvenienced her to return equipment. Also, not very good entrance location for longer trucks with towing equipment.

Carl O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
3.0

Not this location's fault but was referred here after reserving a car dolly at a different location that had them but having to go out of my way to this location to get the dolly I needed. U Haul offered me a discount by text but didn't actually give it to me. Dreadful experience!!!! Again... no fault of anyone at this location. Actually very grateful they had what I needed even if it was totally out of my way.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
5.0

Nothing, I was satisfied with my service

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinayraj P. 
Clasificación:
3.0

Reduce cost per mile from 99 cents to 65 cents making it more affordable for customers.

james G. 
Clasificación:
3.0

I am still awaiting someone to contact in reference to the mileage discrepancy. I have sent an email on Friday of last week. I have not heard anything bc back. I am not sure I'll be renting from UHaUL in the future

Tatianna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Everything was great. No changes nessasery.

Bernell O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiyolo H. 
Clasificación:
5.0

Taylor was very helpful and professional in making our reservation for the truck the day before we rented it. And then Doris did an excellent job in the office when we picked up the truck. The truck performed well and was just what we needed. Overall, an excellent experience.

Michael C. 
Clasificación:
5.0

Doris and her staff always go above and beyond. So friendly.

KIMBERLY F. 
Clasificación:
5.0

The cab of the truck could have been cleaner. The associate was fabulous. Great customer service. She was attentive and very helpful. Moving can be stressful but her kind demeanor made my day a lot better.

ShaVonne G. 
Clasificación:
1.0

Did not understand their own equipment. Was supposed to have an auto transport and they did not know how to load my vehicle… Had to use tow dolly, and straps on right tire came off during tow and wrapped around axle…

FL A. 
Clasificación:
3.0

The ramp on the 26ft truck came off track and had to be unbolted at 2am in the freezing cold just so i could continue my move. Causing me to make an extra trip to find the right tools added 26 miles over the 50 miles i paid for and when i returned the truck and explained the situation i was still charged full price and was then charged for the extra miles!!! I had no other option at 2am because i couldn't get the emergency roadside assistance number to answer the phone after an hour on the phone. This is complete bullshit i was given this raggedy truck even when i commented about it's age when picking up. I was told that was the only truck available. Apparently Uhaul needs to take that truck out of service

Jeffrey G. 
Clasificación:
5.0

I did not receive or use any of the Dolly's that I ordered

Loretta R. 
Clasificación:
5.0

The vehicle made a very loud sound. Sounds like it was having trouble shifting gears.

Melvina J. 
Clasificación:
5.0

Customer service representative was very prompt, professional, and make my rental experience excellent.

SYLASTINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEILANI H. 
Clasificación:
1.0

El cliente no dejó un comentario.

zaria H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvin S. 
Clasificación:
1.0

Manager was curt and rude. Didn't give military discount. Didn't make eye contact and displayed racist undertones. Will never rent from this location again. Poor poor customer service!

ESSENCE S. 
Clasificación:
5.0

Doris was very polite and helpful at getting my trailer ready to hook up and get me on the road.

RONALD W. 
Clasificación:
5.0

The truck was a little dirty but we made it work thank u Ms Doris was wonderful

BARBARA J. 
Clasificación:
3.0

The clerk behind the counter hooked trailer up as I backed truck up. He secured chains and also took pic/video of his task(obviously store policy). I pulled trailer about 60 miles first day no issues, the second morning I was traveling down I-77 @ 70mph and the trailer popped off of the ball and let me say it was a wild ride to wrestle it onto the side of road through 3 lanes of traffic with no accidents. Obviously I should have checked behind him upon securing hitch but it appeared he knew what he was doing. They are lucky this trailer was not destroyed as I was lucky my truck was not as well. Says a lot to have a SUPER DUTY truck instead of a 1/2 ton or SUV trying to do a trucks job. This guy should receive some serious training on tightening the tongue on these trailers before being allowed to perform this task again. The young girl I spoke with to begin with on roadside assistance with U-haul was absolutely worthless in every was possible. I could have sworn she was either napping, on drugs or under the influence of something. In no way should she be in this profession of helping someone that is stranded on the side of the interstate.

RONALD W. 
Clasificación:
5.0

Great customer service!

DAVID J. 
Clasificación:
3.0

No one other than the manager is well versed in the rental procedure other than the manager, Doris. No one offered the 7 day rate or could explain what would be the most economical way to rental the van. Also, the rental agreement is too small to read. The entire rental contract is in fine print. Also, the website allows you to uncheck the insurance for the pickup or the cargo van.. Therefore, I was under the impression that I could opt out of the insurance but was told that the insurance is mandatory. The ads are misleading on TV and on the vehicles. It should say $19.95 plus insurance to ensure that the renter fully understands the true cost of the daily rental. This items should be handled promptly so other families would not have this negative experience.

ANNETTE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl R. 
Clasificación:
5.0

Customer service was great and she was very knowledgeable

Tyrone R. 
Clasificación:
1.0

The truck did not have a dolly, which is unacceptable and the seal was broken on the bag of mats hanging on the wall of the truck.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADONIA S. 
Clasificación:
5.0

Extraordinario servicio al cliente

SANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

No improvement.

RUTH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Excellent customer service - very friendly and professional.

Margaret M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Customer service was great!

TERRANCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
4.0

Very friendly and very clean! Great service!

JEREMY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH E. 
Clasificación:
5.0

Fantastic!! It went way smoother than expected!! Thank you so much!!!

CAROLINE C. 
Clasificación:
5.0

I have never been more impressed! Truly incredible service and great equipment. I really appreciate the support from your organization!

Donald C. 
Clasificación:
5.0

Excellent customer service by the staff.

John H. 
Clasificación:
3.0

For the second time in less than 8 months,after making a reservation online when we arrived we were told the truck we asked for was not there. So we had to take a large 26 foot truck. We will now try Penske rentals. Thank you Scott H

SCOTT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
2.0

El cliente no dejó un comentario.

SABRINA S. 
Clasificación:
5.0

Great customer service.

Angela M. 
Clasificación:
3.0

NAME wrong and payment not estimated completely.

FRANK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen W. 
Clasificación:
5.0

The ramp at the back of the truck would not extend the entire way and this created a trip hazard that could prove to be dangerous This should be looked at and corrected before the next person uses the truck

gregory T. 
Clasificación:
5.0

I am appreciative of the employees that check on me as I unloaded a 24' moving van. Doing this by myself was a challenge, however, Catherine( Her name is Caroline,) made sure I was hydrated and that I was alright as it took 8 hours to unload and store. I really would like to thank her for going above and beyond her responsibility. Doris was just as attentive and the caring spirit they both showed should be commended. Your company is blessed to have such a wonderful stall!

Rufus C. 
Clasificación:
5.0

Doris And the other young lady are awesome employees...Please keep them

Aundre H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina W. 
Clasificación:
3.0

Truck was not clean inside and it had ants in it.

JUSTINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

Both attendants were professional, one at rental and one at return. They had fast execution and very good equipment, nothing to improve here! thank you very much.

STEVEN H. 
Clasificación:
2.0

Was instructed to pick up the truck at the location. They told us we had a reservation but the truck was not at that location. Finally gave us the truck that was sitting there. 3/4 full tank scam is interesting but I made sure to only fill it back up to 3/4 tank. What is up with that? All else was ok but certainly not great.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON N. 
Clasificación:
5.0

I had a small issue. On the passenger side, there were a few ants that were biting my colleague. Please get someone to disinfect . Thanks.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE R. 
Clasificación:
5.0

The service was outstanding. Very friendly employees and manager.

JULISA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bek A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bek A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Great experience!

Mark B. 
Clasificación:
5.0

Keep Doris happy. She is wonderful.

Brian P. 
Clasificación:
5.0

My experience at this location was great. The customer service was terrific from start to finish. I will definitely rent from this location again and will encourage my family and friends to do the same. Thank you very much!

Vonda Ann E. 
Clasificación:
3.0

I must say customer service was great but when I opened the truck and cab it was not clean I literally had to clean it before moving my this gs which took time away from me packing. Please inspect the truck before the next customer.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leander O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEFANIE F. 
No se han enviado comentarios para esta ubicación.

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