Comentarios del cliente para StoreSmart Naples

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de StoreSmart Naples

Grado total:

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LEON E. en

Grado:

Kelly was extremely friendly and professional. She was also very knowledgeable about the products available.

AUTUMN F. en

Grado:

El cliente no dejó un comentario.

robert H. en

Grado:

Nothing comes to mind. Very friendly and efficient service

John S. en

Grado:

One of the tires on the trailer was almost blown, if I had not noticed on my 800 mile drive to South Carolina I would have either killed myself or someone else with the tire officially blowing as soon as I got on the highway. Took it back to where I rented it only to be told “that’s not our responsibility” and to take it to a diff uhaul dealer.. makes no sense anywhere you rent a trailer from should inspect that trailer 100 percent before you pick it up. Tires being the number one concern. After over two hours of wasting my time I was able to go to a diff location and have two new tires put on. The guy who worked at that uhual was shocked any dealer would rent something to someone in that condition. It doesn’t take a rocket scientist to look at a tire and see white under it and not know that tires tread is gone. Horrible customer service and could have been very dangerous if I had not inspected it myself before I got on the road.

Robert T. en

Grado:

The person at the pickup location was not honest with me.And the area manager was not helpful and would not contact me personally,only by email.I will never use U Haul again.

MATT G. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

The truck would not start after it was loaded, about 3 miles from the pick up location. I called the location. They referred my to 800-GOUHaul. It took 2 service trucks to get me running. I lost 2 .5 hours and the help I hired to move the furniture. They could not wait any longer, so I paid them and cut them loose. When I was finally finished, I called Kelly at the location to tell her if I stopped for gas and shut off the truck to fuel, it may not start. She had no authority and had to call the Traffic Department to waive the fuel fee. This rental should have been comped. It was a disaster. The pick up location has no authority to do anything. She couldn't even call for road service for me. Either this location is poorly run, or UHGAUL policies do not trust their pick up locations. I was told this truck was serviced just prior to my rental. The second service truck determined the battery cables were loose. Sounds like a problem with UHAUL Service Techs. I'm the only one that was I inconvenienced. I lost 2+ hours on a 95 degree day and paid $200.00 for labor that had an afternoon commitment. Not their fault, not my fault. Its UHAUL'S fault, but UHAUL got full payment. They also lost a customer and will always remind me of poor customer service.

Sterling B. en

Grado:

El cliente no dejó un comentario.

Elia G. en

Grado:

Equipment was in poor condition with bad tires....Need Roadside and Trip had to be delayed 1 day!

George S. en

Grado:

Very professional, polite and outgoing. I never thought I would experience and fantastic customer service from uhaul.

Neftali C. en

Grado:

the staff was very attentive and friendly

Pablo P. en

Grado:

Office Clerk was helpful,knowledgeable with great customer service skills.

Dean G. en

Grado:

El cliente no dejó un comentario.

jeff D. en

Grado:

El cliente no dejó un comentario.

joseph V. en

Grado:

Could not get through to location by phone to confirm pick up, no calls returned.

Alvin L. en

Grado:

Stay the same

MIKE N. en

Grado:

The trailer I pre-ordered some 3 weeks early..was not at the location I wanted it...I had to drive around 20 miles in rush hour traffic to get it at another location...I scheduled movers that ended up waiting for me because of it.

Donna Z. en

Grado:

El cliente no dejó un comentario.

Kristen W. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

Well for starters the difference of rates in naples make me feel like we just got ripped off byv$300 dollars. Finding out other Uhaul places have cheaper rent pretty disgusting there is that much price difference just because of area.

Gregory H. en

Grado:

Kelly is very professional and friendly. This is where we go when we need to move stuff!

MArion N. en

Grado:

El cliente no dejó un comentario.

Allyson R. en

Grado:

El cliente no dejó un comentario.

Javier R. en

Grado:

I had an issue with the truck I rented, the day I was going to return it when I started the engine it was not running smoothly it was like ver shaky (uneven). I got an alert saying something like "The engine power is reduced" and it resulted that the unit needed an oil change, the remaining life of the oil was 0%. I think that all the units you rent should be checked before doing so to prevent this kind of issues. Besides that, everything was perfect.

Joseph S. en

Grado:

Nothing. They did a great job.

Daniel B. en

Grado:

Awesome staff! Kelly you rock and good job new trainee!!

james B. en

Grado:

Not a thing. The agent was extremely hekpful.

Frederick M. en

Grado:

El cliente no dejó un comentario.

robert G. en

Grado:

A team of all stars here, all pleasant and professional.

Gary S. en

Grado:

El cliente no dejó un comentario.

Cathryn S. en

Grado:

Tank wasn't totally full when I got it, so therefore I ended up putting more gas in than I used, which was frustrating, because it took 4 gallons and I only drove about 16 miles!

Robert R. en

Grado:

El cliente no dejó un comentario.

michael S. en

Grado:

El cliente no dejó un comentario.

Greg P. en

Grado:

Clean, and secure

ROBERTO M. en

Grado:

Immaculate facility - extremely helpful clerk - easy to access! Excellent!