Customer Reviews for Storeroom Self Storage
(U-Haul Neighborhood Dealer)

144 reviews

598 Palm St   Huntsville, TX 77340

(936) 755-3723

Office Hours

  • Mon: 8 am–5 pm
  • Tue: Closed
  • Wed-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(936) 755-3723

598 Palm St
Huntsville, TX 77340

Services at this Location:

Office Hours

  • Mon: 8 am–5 pm
  • Tue: Closed
  • Wed-Sun: 8 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

AMANDA R 
Rating:
2.0

I reserved a dolly with the U-Haul online, but once I got there, the lady said she didn’t have any. Then I had to go somewhere else to get one that took an extra hour to locate. And then once I dropped off the U-Haul, I get a text hours later saying I need to return the U-Haul asap to a different location

Angelo M 
Rating:
5.0

Not a thing. This was the best rental experience ever. So easy. Peggy who helped us at the rental place was the best!

Vicki C 
Rating:
5.0

They staff was excellent!

Laura L 
Rating:
1.0

Absolute worst U-Haul experience I’ve ever! I’ve had storage buildings at this location for over 20 years. The manager is a senile old lady who is very rude. She gets very frustrated because she doesn’t understand how to use a computer. Her name is Ms Peggy. She works at self storage Huntsville, Texas off Palm Street. Someone from U-Haul needs to go to her location and guide her through U-Haul‘s website so she doesn’t go crazy on the next customer that updates through U-Haul. I ended a 20 plus years of business at this location because of this crazy old lady…

john m 
Rating:
5.0

Customer did not leave a comment.

Angela C 
Rating:
5.0

Customer did not leave a comment.

Martel W 
Rating:
4.0

Peggy was Amazing Very Helpful and Kind Was Great to work with and helped us with so much other information Very Grateful to her for her Kindness

Brian B 
Rating:
5.0

Customer did not leave a comment.

Samantha S 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Truck was very dirty. Agent worked to get us checked out quickly dispute the uhaul system outage.

Heather A 
Rating:
5.0

Customer did not leave a comment.

Laverne B 
Rating:
5.0

Customer did not leave a comment.

LaNesia M 
Rating:
5.0

Customer did not leave a comment.

Eric K 
Rating:
5.0

Customer did not leave a comment.

mary o 
Rating:
5.0

Ms. Peggy I believe was her name, and was so sweet. I arrived after hours and she still come out to greet me as well as help me get the rental all checked in.

Ernie T 
Rating:
1.0

The lady that serviced me was very rude for no reason and very unpleasant. She’s racist. To keep it short and sweet. I’m a paying customer and she was very unpleasant. I have proof too. I’m sure this isn’t the first instance someone has felt this way. I’m sure Uhaul wouldn’t want this hitting the news? Stay tuned.

Jonathan J 
Rating:
5.0

Customer did not leave a comment.

Terri R 
Rating:
1.0

The person running the store is rude and unwelcoming to customers. I opted for an online pickup and couldn’t complete the pickup by myself because she (the person running the store) has the keys- and when inquiring about obtaining the keys: she acted like I was bothering her, and like she had no idea I was scheduled to pick up a vehicle- and it was my fault she didn’t know. The truck was dirty- inside and out. Lights were on the dash- (tps) Maintenance messages in the vehicles gui Overall, I’m actually offended I had to experience this person running this store. And how poorly she kept the trucks.

Jeremy G 
Rating:
5.0

Very Friendly and made the ease of dropping off uhaul very pleasant. Will use them again if needed :)

Debbie M 
Rating:
3.0

Rude woman

April L 
Rating:
5.0

VERY SATISFIED,

Ray G 
Rating:
5.0

Front desk lady was very nice

Melissa S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

antonia q 
Rating:
4.0

Customer did not leave a comment.

Derek K 
Rating:
5.0

Customer did not leave a comment.

Brittiany A 
Rating:
2.0

The woman at the rental location wanted to argue with me about the site being a 24/7 site as listed by UHaul. She stated the site was not a 24/7 and that the keys were never left in a vehicle. She then said I could not finish my check in online and she would have to do it. After the rental was complete, she said it was imperative that I be back promptly at 3pm as the vehicle was rented again. We felt rushed and unappreciated as customers. We will find another rental company in the future.

Paul P 
Rating:
1.0

Customer did not leave a comment.

Reketa M 
Rating:
1.0

Was rented out a uhaul with a broken door gate, overcharged on my services when called for an adjustment never received promise callback within 72 hours never received follow-up callback to them was told they called me on the day I called them and my claim / dispute adjustment was denied. You would have to do better than that I will be using another company next time

Dustin B 
Rating:
5.0

Customer did not leave a comment.

DILANTHA K 
Rating:
1.0

I've rented a U-Haul from this place twice and both times Peggy was rude and unprofessional. This time I was about 15 minutes late due to traffic because of driving 3 hours, and instead of giving me the keys to the truck after she got all of my information, she took it upon herself to lecture me about how being on time is important, and that she was teaching me an important lesson. She said this is something she does with all young people. I don't know who she thinks she is, but doing this was EXTREMELY inappropriate and unprofessional. Completely unacceptable behavior from the owner. I will never be going here again, and I will more than likely not being using U-Haul again.

Sonia B 
Rating:
5.0

The manager was very sweet, and made me very comfortable with my very first truck rental. I highly recommend this location. Thank you so much!!

shirlette d 
Rating:
5.0

Customer did not leave a comment.

Mark J 
Rating:
5.0

Truck was ready and was quick to get it and start our move. The woman was very friendly and so nice to work with. Would recommend to anyone especially if they are moving anyone at the university. Return was just as smoothe and pleasant.

Jack L 
Rating:
5.0

Using the Uhaul app was super fast and easy when picking up and dropping off the truck

Jaime S 
Rating:
5.0

Customer did not leave a comment.

Claude M 
Rating:
4.0

Lady at the front desk was not the nicest person on both truck rentals. Truck and equipment were in good shape though. Not sure if we will use again.

Tim T 
Rating:
5.0

I appreciated the 877 number to call to find the closest location for me - great service

Michael H 
Rating:
3.0

The attendant wasn’t aware I was coming and asked what do I need when they answered the doorbell. Not an original U-haul location. My information was written on a post it pad, asked for keys, and thanked me.

Yolanda P 
Rating:
5.0

The customer service was amazing. We were able to switch to a larger size truck that we originally wanted and the in person service was much quicker and allowed us to get on the road much faster. It was also great that they were open on a Sunday.

Greg P 
Rating:
5.0

Customer did not leave a comment.

Jorge R 
Rating:
2.0

Great customer service; Amazing and Friendly, not much to improve on

Tevin W 
Rating:
5.0

Customer did not leave a comment.

Natasha D 
Rating:
5.0

Customer did not leave a comment.

Juan R 
Rating:
4.0

Customer did not leave a comment.

ORVILLE S 
Rating:
4.0

Customer did not leave a comment.

Allen S 
Rating:
5.0

Customer did not leave a comment.

Ashlyn L 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

The on-site manager more than helpful and polite.

Martey A 
Rating:
5.0

Did well and got the job done

Kyle W 
Rating:
5.0

Customer did not leave a comment.

robert d 
Rating:
5.0

Everything went very efficiently and smooth.

PATRICIA Z 
Rating:
4.0

The lady at the counter (I forgot to get her name) was very sweet and kind.

Neil S 
Rating:
5.0

Customer did not leave a comment.

Gladys M 
Rating:
5.0

Keep it up with your present standard, and don't relent on your efforts.

Moruf E 
Rating:
5.0

Give this lady more trucks! I could not pick up my truck and we had to wait for another person to dorp off their truck because a previous person dropped the truck off at a wrong location. The lady did everything in her power to fix the situation that wasn't her fault.

Ambika N 
Rating:
3.0

Customer did not leave a comment.

Margo W 
Rating:
5.0

Good

Addo K 
Rating:
5.0

Peggy went the extra mile for us and was amazing to work.

Bryan A 
Rating:
5.0

Customer did not leave a comment.

Peggy M 
Rating:
3.0

The property manager was accommodating. The check in was uneventful. The truck was running poorly at first, but soon smoothed out. The air conditioner did not work. The truck had mud on the sides by the wheels and on the tires.

RICHARD F 
Rating:
4.0

I've dropped off here several times, the lady in charge is nice and helpful, It was not my designated location but dropped of there anyway because it was easier and quicker for me

peter b 
Rating:
5.0

Customer did not leave a comment.

sidney k 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

Floorboard, body and tires were muddy. Front tires were very worn on the outside.

Carl H 
Rating:
5.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Ms Morrell was a treat to deal with. She made my day.

DEREK R 
Rating:
4.0

Having them do the check-in may have been easier than using the app.

Michael B 
Rating:
2.0

The older woman at the office is a control freak. She was straight up rude and would hover right outside of the U-Haul and just stand there while I was doing the drop off through the app/online website. She even asked if I was at the right location. I would not recommend anyone to drop off or pick up at this location unless they get someone to run the place that is friendlier and more willing to help/be useful. It was some of the most rude customer service that I have ever experienced!

Elena P 
Rating:
2.0

Truck had wrong mileage and wrong fuel level. Lady didn’t go over everything with me. I would not use this location again nor will recommend. Because of wrong fuel level it caused me to over fuel the truck.

James B 
Rating:
5.0

I reserved a dolly but it wows not on the truck when I picked it up. Would like a refund for the dolly. other than that, I had a good experience.

Jeremiah G 
Rating:
1.0

The owner Mrs Peggy was very rude to me for no reason! I started do business elsewhere but I went on and decided to do business with her! I see some of the reviews saying she so sweet, but my experience was different! I was very polite with so I don’t know why she acted that way with me! I will never ever do business with this lady again.

Tracey S 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer did not leave a comment.

Mitchell F 
Rating:
5.0

The owner went way above and beyond to accommodate me. She was extremely friendly and helpful, and would definitely go back to this U-Haul to rent from.

Clement H 
Rating:
3.0

Truck was not swept out a lot of dirt in bed of truck, had to get pads out of stg area because needed 1 dozen pads they only had 6 the lady said she wasn’t sure I wanted them….

Dawn I 
Rating:
5.0

Customer did not leave a comment.

Marilyn B 
Rating:
5.0

She was very helpful and friendly

Greg A 
Rating:
5.0

Customer did not leave a comment.

sandy r 
Rating:
5.0

Great customer service, clean, professional and friendly.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Diana R 
Rating:
5.0

Customer did not leave a comment.

Hosea V 
Rating:
5.0

Customer did not leave a comment.

Arunraj R 
Rating:
4.0

The truck was clean, but the ventilation fan and AC totally failed 30 minutes after I picked up the truck …. on a 100F day. I rolled the windows down and completed my tasks for the day, but it was difficult. I don’t know the cause of the fan & AC failure, might be maintenance or repairs related.

ORVILLE S 
Rating:
1.0

Customer did not leave a comment.

Erika C 
Rating:
5.0

Staff was great. I could understand what she was saying, I didn't have to wonder if there was any information they were leaving out. And very pleasant on top of that.

Terry D 
Rating:
5.0

Lady heping us is a credit to your company, give her a raise. It's hard to find good employees like her.

James W 
Rating:
5.0

Customer did not leave a comment.

Sequioa N 
Rating:
5.0

Customer did not leave a comment.

Sequioa N 
Rating:
5.0

Customer did not leave a comment.

Paxton G 
Rating:
5.0

UHaul stated that the location was both open and had a lockbox. Neither were true. Thankfully the helpful employee that happened to be there was willing to help us manually. Location was helpful and nice. However, I am very dissatisfied with UHaul

Peter H 
Rating:
3.0

I paid for a dolly and furniture dolly and neither was in the U-Haul when I picked it up.

Ravon J 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
5.0

Customer did not leave a comment.

KEVIN B 
Rating:
4.0

Customer did not leave a comment.

Dewayne j 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

Brent G 
Rating:
3.0

Customer did not leave a comment.

Denise K 
No reviews have been submitted for this location.

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