Customer Reviews for Midgard Self Storage
(U-Haul Neighborhood Dealer)

449 reviews

2330 Legrand Rd   Columbia, SC 29223

(803) 699-2326

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 699-2326

2330 Legrand Rd
Columbia, SC 29223

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I waited 45 minutes to turn in the appliance dolly. I called the number posted on the office door multiple times, but it was not answered. The employee was doing her walk around with the cell phone. Not sure why she didn't answer.

Mark Waynick 
Rating:
5.0

nothing

Terry Morales 
Rating:
5.0

No improvements needed. I’ve already told my family about my positive experience! The location is really good, cargo van was new, and the woman who assisted me was really friendly and kind. Great experience all-around!

Loren Martin 
Rating:
1.0

Only drove 16 miles and was charged 261 miles. Was told gas was half way full but tank was on E. Mileage was also incorrect and backtracked to the previous owner. Van was dirty as hell too. I would never come back to this location even though it is the closest to my house. Good thing I have proof of mileage and gas before I even drove off the lot. Not happy that I have to take time to dispute a charge that should've never been a issue to begin with.

Brooke hawkins 
Rating:
3.0

The $19.95 advertisement is very misleading since you charge so much for mileage. Please include packages that include everything.

Brandy Farrior 
Rating:
5.0

Great Service!!

Cynthia Pitts 
Rating:
5.0

Customer did not leave a comment.

REESE SPENCE 
Rating:
1.0

Worst customer service experience ever. Will not recommend nor use your services.

Malcolm-Jamal Johnson 
Rating:
5.0

Customer did not leave a comment.

TINA MACK 
Rating:
3.0

Location was very convienent. However, equipment was sub par. Door wouldn't open on truck. taillates were broken. I tried to clink link to report damage after getting truck-link was expired and would not allow me to report damage. Tried to call office--no answer 3x. Site was extermely busy and understaffed. Desk clerk was very nice but too busy to attend to customers .

Travis Madden 
Rating:
5.0

We were very pleased with our experience at this location. The manager was friendly, courteous and efficient.

Genova McFadden 
Rating:
5.0

Customer did not leave a comment.

Theresa Luces-Williams 
Rating:
5.0

Customer did not leave a comment.

Sabrina Gamble 
Rating:
5.0

Customer did not leave a comment.

Kenya Bellamy 
Rating:
5.0

Ms. Doris, the employee at the store that help me gather information by phone, helped me at pickup and again with the vehicle return, was super friendly, knowledgeable, and helpful. She has the patience of a saint, and definitely goes above and beyond to make sure the customers are happy. You have a gem of an an employee in Ms. Doris, make sure she knows it!

Michelle Harris 
Rating:
5.0

Customer did not leave a comment.

James Seeger 
Rating:
5.0

Wonderful service

Eugene Purvis 
Rating:
5.0

Service was great.

Andy Jones 
Rating:
5.0

Customer did not leave a comment.

William Larose 
Rating:
4.0

Price a little deceiving. $19.99 truck rental ended up being $82 when all said and done.

VICTOR DEWESE 
Rating:
5.0

Great service but van was dirty on pick up

KEVIN EVANS 
Rating:
3.0

Location open and ready for business.

Janessa Edmunds 
Rating:
3.0

Customer did not leave a comment.

Ajhia Parker 
Rating:
5.0

Customer representative during checkout at location was professional and courteous.

Shane Flot 
Rating:
5.0

Customer did not leave a comment.

Shakai McCarthan 
Rating:
5.0

Customer did not leave a comment.

Lawerence Scott 
Rating:
1.0

It shouldn't take 1.5 hrs to check in when you reserved the rental online, and there was only 1 customer in front of us. The staff worker was trying but didn't seem to be trained. He couldn't figure out how to unlock the box outside to get the key for a customer, and after 3 attempts gave up and started helping another customer and left the other customer hanging. So we walked outside to look at the key box and figured out how to open it in 2 minutes. We felt like we were having to help the staff worker do his job throughout the whole process. Also, after we drove the rental truck through heavy rain and returned it, we noticed one of the tires was almost bald. That could have been dangerous on the road. We hope that got replaced before renting it to another customer.

Kurt Nebiker 
Rating:
1.0

The manager Doris was very RUDE and disrespectful!!!! Customer service was a at all time low 0% recommend!!!!!!!

Kevin Keys 
Rating:
5.0

Customer did not leave a comment.

Chuck Clymer 
Rating:
5.0

The Columbia location was warm & friendly. The staff was awesome.

GAIL MYERS 
Rating:
5.0

Easy to use, very friendly worked well - 24 hour small box truck rental in town.

Michael Murphy 
Rating:
5.0

Customer did not leave a comment.

John Sclater 
Rating:
5.0

Ms Delores was very professional in explaining everything I had questions about and she took the time to explain the difference between using the company's insurance or my personal insurance.

sherman slay 
Rating:
5.0

Customer did not leave a comment.

Judy Walker 
Rating:
5.0

Customer did not leave a comment.

Donna Davis 
Rating:
4.0

Customer did not leave a comment.

ALBERT HOWELL 
Rating:
5.0

Trash in cab and had to sweep truck before we loaded our belongings

Belinda Portnall 
Rating:
5.0

Great guy and great experience! This man deserves a raise!

Jeremy Tong 
Rating:
4.0

Customer did not leave a comment.

Tara Lee 
Rating:
5.0

Customer did not leave a comment.

brandi kinsey 
Rating:
1.0

No idea how to use reservation system. Couldn’t find my end location

Michael Boaman 
Rating:
5.0

Both reps were efficient and attentive. Excellent service and made my move less back breaking!

William Holmes 
Rating:
5.0

Customer did not leave a comment.

Mia Raines 
Rating:
5.0

Customer did not leave a comment.

Heath Terando 
Rating:
4.0

Stop putting rivets in the plastic for the stop/turn lights. They pop out.

Samuel Loggins 
Rating:
1.0

I have been overcharged by 94 miles and I'm waiting on resolution. While this may not be the locations fault directly, they are an agent for Uhaul. So far the location's representative has been helpful in trying to resolve. Inside cab of truck had a few items from previous renter, otherwise clean.

Damien Craft 
Rating:
5.0

Customer did not leave a comment.

anthony williams 
Rating:
3.0

I’d like for someone to contact me about a $20 service fee that I was charged without my knowledge or consent to do so. I was not informed of a $20 service fee

Howard Frazier 
Rating:
5.0

N/A

anthony hall 
Rating:
5.0

The van had a squeaky noise on the inside back portion. A little annoying listening to it on the ride back after taking contents of the van.

Richie Jeffcoat 
Rating:
5.0

Customer did not leave a comment.

Timothy Rouse 
Rating:
5.0

Doris was very knowledgeable, easy to communicate with, polite and approachable.

Rosie Settles 
Rating:
5.0

Customer did not leave a comment.

Brian Malloy 
Rating:
5.0

Customer did not leave a comment.

Linda Barnes 
Rating:
5.0

Customer did not leave a comment.

Delores Fedrick 
Rating:
5.0

Renting from U-Haul is a joke. I had to answer way too many questions and take way to many pictures upon returning the equipment. I usaully rent from Enterprise. It is much easier with them, you just drop the keys and go.

Chad Coble 
Rating:
5.0

The truck was somewhat clean but had a bunch of pet hair inside the cab all on the floor.

DARYL JARVIS 
Rating:
5.0

The manager was very pleasant, friendly and seems as though she has a personal relationship with the clients (meaning she knows them by caring for what's best for them). I'm going to use this location more regularly.

Anthony Irvin 
Rating:
4.0

Customer did not leave a comment.

Michael Griffith 
Rating:
3.0

Truck smell old and like it’s a smoker’s truck.

Emmanuella Sebeey 
Rating:
1.0

Not happy at all, vehicle was not full of gas, so we returned truck with ruffly the same amount, they gave us major attitude arguing with my wife, i doubt if we will ever rent from U-Haul again

Denis Oneill 
Rating:
5.0

Nothing I can think of

JAMES LOVETT 
Rating:
5.0

Customer did not leave a comment.

FELICIA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Alycia Jones 
Rating:
5.0

Very customer oriented, excellent customer service!

EATHEL MAHONEY 
Rating:
5.0

This location is a storage center non specific to a u-haul center. I had taken my car off the trailer to return the trailer then unload the truck. The attendant stated he couldn’t be responsible for the trailer without the truck. I was told to place the trailer across the street on the grass and no one would probably steal it until I returned the truck. Upon returning the truck the attendant had to call a locator team to process the return and since this location is not a u-haul location the call is processed as a normal call with longer wait time. Had I known this I would have chosen a closer u-haul specific location

Felicia Reyes 
Rating:
3.0

Return agent was fairly rude and seemed like I inconvenienced her to return equipment. Also, not very good entrance location for longer trucks with towing equipment.

Carl Opet 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY CARREE 
Rating:
3.0

Not this location's fault but was referred here after reserving a car dolly at a different location that had them but having to go out of my way to this location to get the dolly I needed. U Haul offered me a discount by text but didn't actually give it to me. Dreadful experience!!!! Again... no fault of anyone at this location. Actually very grateful they had what I needed even if it was totally out of my way.

Scott Szczech 
Rating:
5.0

Customer did not leave a comment.

Judy Bdet 
Rating:
5.0

Nothing, I was satisfied with my service

Linda Brown 
Rating:
5.0

Customer did not leave a comment.

Vinayraj Pillai 
Rating:
3.0

Reduce cost per mile from 99 cents to 65 cents making it more affordable for customers.

james gadson 
Rating:
3.0

I am still awaiting someone to contact in reference to the mileage discrepancy. I have sent an email on Friday of last week. I have not heard anything bc back. I am not sure I’ll be renting from UHaUL in the future

Tatianna Mcdaniel 
Rating:
5.0

Customer did not leave a comment.

David Sovde 
Rating:
5.0

Everything was great. No changes nessasery.

Bernell Outen 
Rating:
5.0

Customer did not leave a comment.

Kiyolo Hare 
Rating:
5.0

Taylor was very helpful and professional in making our reservation for the truck the day before we rented it. And then Doris did an excellent job in the office when we picked up the truck. The truck performed well and was just what we needed. Overall, an excellent experience.

Michael Cockrell 
Rating:
5.0

Doris and her staff always go above and beyond. So friendly.

KIMBERLY FREEMAN 
Rating:
5.0

The cab of the truck could have been cleaner. The associate was fabulous. Great customer service. She was attentive and very helpful. Moving can be stressful but her kind demeanor made my day a lot better.

ShaVonne Green 
Rating:
1.0

Did not understand their own equipment. Was supposed to have an auto transport and they did not know how to load my vehicle… Had to use tow dolly, and straps on right tire came off during tow and wrapped around axle…

FL Anderson 
Rating:
3.0

The ramp on the 26ft truck came off track and had to be unbolted at 2am in the freezing cold just so i could continue my move. Causing me to make an extra trip to find the right tools added 26 miles over the 50 miles i paid for and when i returned the truck and explained the situation i was still charged full price and was then charged for the extra miles!!! I had no other option at 2am because i couldn’t get the emergency roadside assistance number to answer the phone after an hour on the phone. This is complete bullshit i was given this raggedy truck even when i commented about it’s age when picking up. I was told that was the only truck available. Apparently Uhaul needs to take that truck out of service

Jeffrey Gregory 
Rating:
5.0

I did not receive or use any of the Dolly's that I ordered

Loretta Rich 
Rating:
5.0

The vehicle made a very loud sound. Sounds like it was having trouble shifting gears.

Melvina Johnson  
Rating:
5.0

Customer service representative was very prompt, professional, and make my rental experience excellent.

SYLASTINE BROWN 
Rating:
5.0

Customer did not leave a comment.

LEILANI HERNANDEZ 
Rating:
1.0

Customer did not leave a comment.

zaria holloway 
Rating:
5.0

Customer did not leave a comment.

Quentin Holloway  
Rating:
5.0

Customer did not leave a comment.

Catherine Langford 
Rating:
3.0

Customer did not leave a comment.

Calvin Samuel 
Rating:
1.0

Manager was curt and rude. Didn’t give military discount. Didn’t make eye contact and displayed racist undertones. Will never rent from this location again. Poor poor customer service!

ESSENCE SWEET 
Rating:
5.0

Doris was very polite and helpful at getting my trailer ready to hook up and get me on the road.

RONALD WIGHTMAN 
Rating:
5.0

The truck was a little dirty but we made it work thank u Ms Doris was wonderful

BARBARA JACKSON 
Rating:
3.0

The clerk behind the counter hooked trailer up as I backed truck up. He secured chains and also took pic/video of his task(obviously store policy). I pulled trailer about 60 miles first day no issues, the second morning I was traveling down I-77 @ 70mph and the trailer popped off of the ball and let me say it was a wild ride to wrestle it onto the side of road through 3 lanes of traffic with no accidents. Obviously I should have checked behind him upon securing hitch but it appeared he knew what he was doing. They are lucky this trailer was not destroyed as I was lucky my truck was not as well. Says a lot to have a SUPER DUTY truck instead of a 1/2 ton or SUV trying to do a trucks job. This guy should receive some serious training on tightening the tongue on these trailers before being allowed to perform this task again. The young girl I spoke with to begin with on roadside assistance with U-haul was absolutely worthless in every was possible. I could have sworn she was either napping, on drugs or under the influence of something. In no way should she be in this profession of helping someone that is stranded on the side of the interstate.

RONALD WIGHTMAN 
Rating:
5.0

Great customer service!

DAVID JONES 
Rating:
3.0

No one other than the manager is well versed in the rental procedure other than the manager, Doris. No one offered the 7 day rate or could explain what would be the most economical way to rental the van. Also, the rental agreement is too small to read. The entire rental contract is in fine print. Also, the website allows you to uncheck the insurance for the pickup or the cargo van.. Therefore, I was under the impression that I could opt out of the insurance but was told that the insurance is mandatory. The ads are misleading on TV and on the vehicles. It should say $19.95 plus insurance to ensure that the renter fully understands the true cost of the daily rental. This items should be handled promptly so other families would not have this negative experience.

ANNETTE HOLMES 
Rating:
4.0

Customer did not leave a comment.

JONATHAN HAWKINS 
Rating:
5.0

Customer did not leave a comment.

Darryl Radford 
Rating:
5.0

Customer service was great and she was very knowledgeable

Tyrone Reames 
Rating:
1.0

The truck did not have a dolly, which is unacceptable and the seal was broken on the bag of mats hanging on the wall of the truck.

CHRISTINE SANDERS 
No reviews have been submitted for this location.

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