Customer did not leave a comment.
Ivan S
Customer Reviews for Midgard Self Storage
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I waited 45 minutes to turn in the appliance dolly. I called the number posted on the office door multiple times, but it was not answered. The employee was doing her walk around with the cell phone. Not sure why she didn't answer.
Mark Wnothing
Terry MNo improvements needed. I’ve already told my family about my positive experience! The location is really good, cargo van was new, and the woman who assisted me was really friendly and kind. Great experience all-around!
Loren MOnly drove 16 miles and was charged 261 miles. Was told gas was half way full but tank was on E. Mileage was also incorrect and backtracked to the previous owner. Van was dirty as hell too. I would never come back to this location even though it is the closest to my house. Good thing I have proof of mileage and gas before I even drove off the lot. Not happy that I have to take time to dispute a charge that should've never been a issue to begin with.
Brooke hThe $19.95 advertisement is very misleading since you charge so much for mileage. Please include packages that include everything.
Brandy FGreat Service!!
Cynthia PWorst customer service experience ever. Will not recommend nor use your services.
Malcolm-Jamal JLocation was very convienent. However, equipment was sub par. Door wouldn't open on truck. taillates were broken. I tried to clink link to report damage after getting truck-link was expired and would not allow me to report damage. Tried to call office--no answer 3x. Site was extermely busy and understaffed. Desk clerk was very nice but too busy to attend to customers .
Travis MWe were very pleased with our experience at this location. The manager was friendly, courteous and efficient.
Genova MMs. Doris, the employee at the store that help me gather information by phone, helped me at pickup and again with the vehicle return, was super friendly, knowledgeable, and helpful. She has the patience of a saint, and definitely goes above and beyond to make sure the customers are happy. You have a gem of an an employee in Ms. Doris, make sure she knows it!
Michelle HWonderful service
Eugene PService was great.
Andy JPrice a little deceiving. $19.99 truck rental ended up being $82 when all said and done.
VICTOR DGreat service but van was dirty on pick up
KEVIN ELocation open and ready for business.
Janessa ECustomer representative during checkout at location was professional and courteous.
Shane FIt shouldn't take 1.5 hrs to check in when you reserved the rental online, and there was only 1 customer in front of us. The staff worker was trying but didn't seem to be trained. He couldn't figure out how to unlock the box outside to get the key for a customer, and after 3 attempts gave up and started helping another customer and left the other customer hanging. So we walked outside to look at the key box and figured out how to open it in 2 minutes. We felt like we were having to help the staff worker do his job throughout the whole process. Also, after we drove the rental truck through heavy rain and returned it, we noticed one of the tires was almost bald. That could have been dangerous on the road. We hope that got replaced before renting it to another customer.
Kurt NThe manager Doris was very RUDE and disrespectful!!!! Customer service was a at all time low 0% recommend!!!!!!!
Kevin KThe Columbia location was warm & friendly. The staff was awesome.
GAIL MEasy to use, very friendly worked well - 24 hour small box truck rental in town.
Michael MMs Delores was very professional in explaining everything I had questions about and she took the time to explain the difference between using the company's insurance or my personal insurance.
sherman sTrash in cab and had to sweep truck before we loaded our belongings
Belinda PGreat guy and great experience! This man deserves a raise!
Jeremy TNo idea how to use reservation system. Couldn’t find my end location
Michael BBoth reps were efficient and attentive. Excellent service and made my move less back breaking!
William HStop putting rivets in the plastic for the stop/turn lights. They pop out.
Samuel LI have been overcharged by 94 miles and I'm waiting on resolution. While this may not be the locations fault directly, they are an agent for Uhaul. So far the location's representative has been helpful in trying to resolve. Inside cab of truck had a few items from previous renter, otherwise clean.
Damien CI’d like for someone to contact me about a $20 service fee that I was charged without my knowledge or consent to do so. I was not informed of a $20 service fee
Howard FN/A
anthony hThe van had a squeaky noise on the inside back portion. A little annoying listening to it on the ride back after taking contents of the van.
Richie JDoris was very knowledgeable, easy to communicate with, polite and approachable.
Rosie SRenting from U-Haul is a joke. I had to answer way too many questions and take way to many pictures upon returning the equipment. I usaully rent from Enterprise. It is much easier with them, you just drop the keys and go.
Chad CThe truck was somewhat clean but had a bunch of pet hair inside the cab all on the floor.
DARYL JThe manager was very pleasant, friendly and seems as though she has a personal relationship with the clients (meaning she knows them by caring for what's best for them). I'm going to use this location more regularly.
Anthony ITruck smell old and like it’s a smoker’s truck.
Emmanuella SNot happy at all, vehicle was not full of gas, so we returned truck with ruffly the same amount, they gave us major attitude arguing with my wife, i doubt if we will ever rent from U-Haul again
Denis ONothing I can think of
JAMES LVery customer oriented, excellent customer service!
EATHEL MThis location is a storage center non specific to a u-haul center. I had taken my car off the trailer to return the trailer then unload the truck. The attendant stated he couldn’t be responsible for the trailer without the truck. I was told to place the trailer across the street on the grass and no one would probably steal it until I returned the truck. Upon returning the truck the attendant had to call a locator team to process the return and since this location is not a u-haul location the call is processed as a normal call with longer wait time. Had I known this I would have chosen a closer u-haul specific location
Felicia RReturn agent was fairly rude and seemed like I inconvenienced her to return equipment. Also, not very good entrance location for longer trucks with towing equipment.
Carl ONot this location's fault but was referred here after reserving a car dolly at a different location that had them but having to go out of my way to this location to get the dolly I needed. U Haul offered me a discount by text but didn't actually give it to me. Dreadful experience!!!! Again... no fault of anyone at this location. Actually very grateful they had what I needed even if it was totally out of my way.
Scott SNothing, I was satisfied with my service
Linda BReduce cost per mile from 99 cents to 65 cents making it more affordable for customers.
james gI am still awaiting someone to contact in reference to the mileage discrepancy. I have sent an email on Friday of last week. I have not heard anything bc back. I am not sure I’ll be renting from UHaUL in the future
Tatianna MEverything was great. No changes nessasery.
Bernell OTaylor was very helpful and professional in making our reservation for the truck the day before we rented it. And then Doris did an excellent job in the office when we picked up the truck. The truck performed well and was just what we needed. Overall, an excellent experience.
Michael CDoris and her staff always go above and beyond. So friendly.
KIMBERLY FThe cab of the truck could have been cleaner. The associate was fabulous. Great customer service. She was attentive and very helpful. Moving can be stressful but her kind demeanor made my day a lot better.
ShaVonne GDid not understand their own equipment. Was supposed to have an auto transport and they did not know how to load my vehicle… Had to use tow dolly, and straps on right tire came off during tow and wrapped around axle…
FL AThe ramp on the 26ft truck came off track and had to be unbolted at 2am in the freezing cold just so i could continue my move. Causing me to make an extra trip to find the right tools added 26 miles over the 50 miles i paid for and when i returned the truck and explained the situation i was still charged full price and was then charged for the extra miles!!! I had no other option at 2am because i couldn’t get the emergency roadside assistance number to answer the phone after an hour on the phone. This is complete bullshit i was given this raggedy truck even when i commented about it’s age when picking up. I was told that was the only truck available. Apparently Uhaul needs to take that truck out of service
Jeffrey GI did not receive or use any of the Dolly's that I ordered
Loretta RThe vehicle made a very loud sound. Sounds like it was having trouble shifting gears.
Melvina JCustomer service representative was very prompt, professional, and make my rental experience excellent.
SYLASTINE BManager was curt and rude. Didn’t give military discount. Didn’t make eye contact and displayed racist undertones. Will never rent from this location again. Poor poor customer service!
ESSENCE SDoris was very polite and helpful at getting my trailer ready to hook up and get me on the road.
RONALD WThe truck was a little dirty but we made it work thank u Ms Doris was wonderful
BARBARA JThe clerk behind the counter hooked trailer up as I backed truck up. He secured chains and also took pic/video of his task(obviously store policy). I pulled trailer about 60 miles first day no issues, the second morning I was traveling down I-77 @ 70mph and the trailer popped off of the ball and let me say it was a wild ride to wrestle it onto the side of road through 3 lanes of traffic with no accidents. Obviously I should have checked behind him upon securing hitch but it appeared he knew what he was doing. They are lucky this trailer was not destroyed as I was lucky my truck was not as well. Says a lot to have a SUPER DUTY truck instead of a 1/2 ton or SUV trying to do a trucks job. This guy should receive some serious training on tightening the tongue on these trailers before being allowed to perform this task again. The young girl I spoke with to begin with on roadside assistance with U-haul was absolutely worthless in every was possible. I could have sworn she was either napping, on drugs or under the influence of something. In no way should she be in this profession of helping someone that is stranded on the side of the interstate.
RONALD WGreat customer service!
DAVID JNo one other than the manager is well versed in the rental procedure other than the manager, Doris. No one offered the 7 day rate or could explain what would be the most economical way to rental the van. Also, the rental agreement is too small to read. The entire rental contract is in fine print. Also, the website allows you to uncheck the insurance for the pickup or the cargo van.. Therefore, I was under the impression that I could opt out of the insurance but was told that the insurance is mandatory. The ads are misleading on TV and on the vehicles. It should say $19.95 plus insurance to ensure that the renter fully understands the true cost of the daily rental. This items should be handled promptly so other families would not have this negative experience.
ANNETTE HCustomer service was great and she was very knowledgeable
Tyrone R