Comentarios del cliente para Store Space

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Store Space

Grado total:

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michael w. en

Grado:

closed at 4 pm but 3:30 pm and everyone was gone.

Howard M. en

Grado:

The software that the site uses made the process to long for a short-term rental. It wasn't the fault of the staff, but the process. It took about 20 min to complete the pickup process, and this was after I had fully completed the process online when I reserved the Van. The drop off took a little to long since the software wouldn't work correctly.

GARY L. en

Grado:

I would not recommend UHAUL after this. We were forced to pay for five days when we only needed three. We returned on the 3rd day after calling and making arrangements and then the person was not there and customer care told us to just leave it because they could not locate her either. We should only have paid for three days and I want a refund. No one calls like promised!!

ERIC J. en

Grado:

YOUNG LADY IN THE OFFICE WAS GREAT.

ellie w. en

Grado:

The equipment was not cleaned but it isn't their fault since it had just come in and we needed a vehicle right away. The staff was wonderful in helping us get on our way.

Alec A. en

Grado:

The contact person, Amber, was helpful and friendly despite the issues I had earlier that day, trying to get the truck. The reservation I had originally sent me to a different location in Bonita Springs and no one was there to assist me. I waited at least 30 minutes, at the same time I was trying to call U-Haul customer service, which also took over 10 minutes to get through. They finally told me that I was at the wrong location. Just a frustrating day.

Donna V. en

Grado:

Employee very professional, made my move easier

ron c. en

Grado:

Amber is the best. Usually a great experience iwhen working with her. Thanks Amber.

Jim B. en

Grado:

El cliente no dejó un comentario.

Carol T. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

Employee couldn’t have cared less

Dave H. en

Grado:

El cliente no dejó un comentario.

Eddie Y. en

Grado:

El cliente no dejó un comentario.

Elizabeth M. en

Grado:

Truck was a mess not maintained. 1) Back door gets stuck hard to open and close. 2)passenger door drops and cannot be closed. I had to ask a stranger to lift it so I could close it otherwise needed a tow truck. Driver window handle falling apart. Cab dirty with rice.

Angelo R. en

Grado:

I rented a Uhaul truck for this specific location last week. The location opens its doors on Saturday's at 9:00am. I am leaving a poor review on this location because the store did NOT open doors until 9:45am. The staff being late, made me lose time and money, due to them holding the moving team late from starting my move. I spoke to the Facility Manager Amber Smith, and she was rude when I asked what the branch could do for the inconvenience they had on my family and I. Amber did NOT provide any options. I then contacted Mark Soyk, the Area Field Manager to make him aware that the branch opened 45 LATE minutes, and that the late opening had made me lose money with the moving team. Mark Soyk, offered to remove $10.00 from my $72.59 service. The company concluded that a $10.00 apology discount would compensate for the 45 minutes late in operations and for my moving costs.

Morrison E. en

Grado:

Great experience too.

Christopher N. en

Grado:

First time I went there, nobody was at the site to check me in. Second time, I got lucky and ran into what I assume was a regional manager who was helpful in getting me a truck.

john n. en

Grado:

Never sent me email to let me know location; location IS NOT SIGNED AS UHAUL

ron c. en

Grado:

The new Chevy van recently acquired by this location is a piece of junk. Front end issues. The gas tank settles & i was charged for gas when i put more in than was in it when i got it 2 x! Amber is awesome.

lioniel s. en

Grado:

El cliente no dejó un comentario.

gary g. en

Grado:

none everything was good, Amber was great

DAVE H. en

Grado:

El cliente no dejó un comentario.

Mary D. en

Grado:

I will never rent from UHaul again. The truck was an awful mess. Check engine light on, brakes had something wrong, door wouldn’t shut right so lots of road noise, nob on window handle kept falling off, drivers seat was stuck and wouldn’t go forward any further, the truck smelled like someone threw up on it. HORRIBLE!

Jeff S. en

Grado:

Stafff was very nice, very sweet and professional Good job! Speaking on the equipment your truck had check engine light on the entire rental

Teri l. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

the return process via smartphone was an issue

Rachel Y. en

Grado:

El cliente no dejó un comentario.

paul l. en

Grado:

El cliente no dejó un comentario.

Barbara I. en

Grado:

Express checkout could be more seemless but Amber was so sweet and made sure we we're happy.

Donald c. en

Grado:

El cliente no dejó un comentario.

STaniey p. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.