Comentarios del cliente para Store Space Norfolk

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Store Space Norfolk

Grado total:

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Qijian L. en

Grado:

El cliente no dejó un comentario.

Kristen W. en

Grado:

I realize I am doing this review late, but I just now cleaned out my emails and saw this link to review my experience. I was told over the phone that if I rent the vehicle and use it for over 100 miles, then it would be a flat rate plus $0.39 a mile. Unfortunately I did not think of verifying that when I picked up the vehicle. The lady was very nice and helpful and I got my vehicle quickly. Great customer service on that. When I went to return the vehicle, I was told that it would not be flat rate and $0.39 a mile, even though I had done over 100 miles, because I had to drop off the vehicle at a different location for that to take affect. I did not notice unfortunately until after I had paid. I made some mistakes on my part, I should've been more attentive to my receipt before just trusting that I wasn't lied to and paying. Then when I realized and mentioned it, the person at the desk said there was nothing they could do. I tried calling U-Haul 1800 number and had a bad experience with the lady on the phone, she did not seem like she wanted to help and instead it seemed like I was wasting her time. I think I ended up paying about $100 more than I thought I would and that I budgeted for, and it may not seem like a lot but when you buy a new home every penny counts.

Terrance R. en

Grado:

Thanks, Uhaul for making our Christmas the best one ever!!!

Jasmine C. en

Grado:

El cliente no dejó un comentario.

Timothy W. en

Grado:

There should be a discount for veterans. As much as service members/ veterans give to the country, we have EARNED a discount on rates.

Erik S. en

Grado:

El cliente no dejó un comentario.

Kassandra E. en

Grado:

El cliente no dejó un comentario.

George M. en

Grado:

El cliente no dejó un comentario.

Maciej T. en

Grado:

Was given a trailer with a broken strap. Got charged for the full rental even though i couldn't use it

Leonard S. en

Grado:

El cliente no dejó un comentario.

Shane B. en

Grado:

The service was excellent. Thank you to the Storage place for a pleasant experience.

Eulynda M. en

Grado:

The return process for after-hours drop off is HORRIBLE. The link we were sent kept coming up as either 'expired' or as an 'error', we then sat on hold for anywhere from 30 to 45 minutes listening to a recording finally we just gave up and turned in the key.

Raymond D. en

Grado:

Kim was absolutely amazing and awesome! Hands down, she has the best customer service attitude! She greeted me like I was an old friend... with kindness, courtesy, respect and as if I were family! I will be back to rent from her again for all my moving needs.

Kevin S. en

Grado:

I am happy overall with the experience, initially uhaul wanted me to take the truck an hour away from my destination which was weird but then they corrected that and i appreciated that very much!!

Cesar S. en

Grado:

Everything it’s ok. Leave it like that.