Customer Reviews for Store More of Kentucky LLC
(U-Haul Neighborhood Dealer)

186 reviews

3002 Foundation Dr   Lawrenceburg, KY 40342

(502) 517-4467

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(502) 517-4467

3002 Foundation Dr
Lawrenceburg, KY 40342

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/8/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Truck was exactly where described and in good clean condition. I used the UHaul app which took some time to check out and check back in. Mike Neice went above and beyond to help me with my concerns.

David Scrogham 
Rating:
5.0

The only complaint I had was getting charged more when I left more gas in it then it had when I got it

Hope Cox 
Rating:
5.0

Customer did not leave a comment.

Lynne Gritton 
Rating:
1.0

I never got back my deposit.

Roy Shuck 
Rating:
5.0

Customer did not leave a comment.

KATHY WHITE 
Rating:
5.0

Drop off was fast and easy

Thomas Hazelip 
Rating:
3.0

Customer did not leave a comment.

Georgine Brown 
Rating:
5.0

Customer did not leave a comment.

Sharon Crane 
Rating:
1.0

Called multiple times and even tried to stop by but could never catch anybody in the office. Just wanted to check best place to leave our trailer since I knew it would be after hours since their hours and so limited. Never called me back. Very frustrating.

Kevin Kinsey 
Rating:
5.0

Customer did not leave a comment.

Jan Maynard 
Rating:
1.0

They changed 134.13 dollars to go 10 miles!! I’m so frustrated

Crystal Martin 
Rating:
1.0

They didn't have the 15-foot we ordered and tacked on a slew of unnecessary & unwarranted charges at the end. The lady I spoke to was an uneducated hillbilly. Not a good experience.

Sara jo Wallace 
Rating:
5.0

New to the application on line with pickup but after I figured everything out , it was easy. Thank

Stephanie McKinney 
Rating:
3.0

Customer did not leave a comment.

Shannon Kehrt 
Rating:
3.0

Customer did not leave a comment.

Mindy Elder 
Rating:
5.0

Just keep up the great work!

Rachel Linares 
Rating:
3.0

Customer did not leave a comment.

Rhonda kratzer 
Rating:
5.0

Customer did not leave a comment.

Joseph Mattingly 
Rating:
5.0

Customer did not leave a comment.

William Woodson 
Rating:
5.0

Customer did not leave a comment.

Charles King 
Rating:
5.0

The owner/operator is always so pleasant and helpful! She is a great representative for your company

CHRISTOPHER ARNOLD 
Rating:
2.0

Customer did not leave a comment.

Paul Hunt 
Rating:
5.0

Customer did not leave a comment.

tashawa reaves 
Rating:
4.0

Customer did not leave a comment.

Charles King 
Rating:
3.0

Customer did not leave a comment.

Bethany Sizemore 
Rating:
4.0

It was a bit of a mixup when we returned to a different location, but U-Haul fixed our bill from $3,200 to what it should have actually been.

Sharlene Goree 
Rating:
5.0

Customer did not leave a comment.

Kole Beach 
Rating:
5.0

Customer did not leave a comment.

Michael Lee 
Rating:
4.0

Customer did not leave a comment.

Richard Hill 
Rating:
5.0

The lady was very helpful and knowledgeable. She answers all my questions and was very professional.

Robert Mineau 
Rating:
4.0

Was contacted by phone before drop off to inform me on how to drop it off. Friendly, helpful.

Art Hinton 
Rating:
3.0

Customer did not leave a comment.

Michael Reza 
Rating:
5.0

Customer did not leave a comment.

Kathryn Wright 
Rating:
1.0

I was charged an additional $27 for something I’m not aware of. I folded the furniture mats accordingly and the gas tank for returned as it was found.

Brittany Conover 
Rating:
4.0

Customer did not leave a comment.

David Dillon 
Rating:
5.0

Wouldn't change a thing!

Angela Bryant 
Rating:
4.0

Had difficulties ordering the truck and tried a number of times calling the location. Never got through.

David Trimbur 
Rating:
5.0

Impressed by the Ford truck and uhaul box. Lot of thought with many years doing it. Thanks for the great equipment and service.

allan kaulback 
Rating:
5.0

Customer did not leave a comment.

Timothyw Culp 
Rating:
5.0

Customer did not leave a comment.

SARAHNICOLE PAGE 
Rating:
5.0

Customer did not leave a comment.

Brent Dezarn 
Rating:
5.0

Customer did not leave a comment.

George Blackman 
Rating:
5.0

Terrific lady took care of all my needs

RHONDA SNIPES 
Rating:
5.0

Friendly customer service and assisted with hookup

Lee Ferguson 
Rating:
5.0

The online check in took a lot longer than I expected. Had to keep taking the same photos over and over. It took about 30 to 40 minutes to finally get done. But overall the truck was great running and nice and clean. I would use them again if I ever need to move again

Scotty Stephens 
Rating:
1.0

I wouldn’t recommend doing any business with Store More again.

ELIZABETH MAXEDON 
Rating:
5.0

Customer did not leave a comment.

JESSE KOTEK 
Rating:
5.0

The people who run this location are fantastic.

SHAWN CROWE 
Rating:
5.0

Management team was very informative and helpful.

STEPHEN ORTON 
Rating:
5.0

The location was close to where I live so it was very convenient, and the whole process of reserving, paying for, picking up and dropping the truck off was very quick and efficient and problem free. The lady, Connie, who helped me was very nice and knowledgeable and made the experience a pleasant one. Keep up the good work! 😊

PAMELA LUTTRELL 
Rating:
5.0

Customer did not leave a comment.

peter kim 
Rating:
4.0

Customer did not leave a comment.

Dagmar Diana Chandler 
Rating:
5.0

Customer did not leave a comment.

LOUIS PEARSON 
Rating:
5.0

Customer did not leave a comment.

Reid Myers 
Rating:
5.0

Customer did not leave a comment.

DAMIENPAUL BURT 
Rating:
2.0

Drop off was a bit of a pain. The place had no after hours drop off area and the drop off procedure online did not fit what I was seeing at the facility. Luckily someone else was dropping a truck off so I just hooked up the trailer to the truck.

Joseph Maiden 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PREWITT 
Rating:
3.0

Truck was not clean and smelled of cigarette smoke. When I started the truck the dash indicated low passenger tire air pressure. Uhaul rep said her husband usually fixes these things, however he was not there. I had to set up her air compressor and put air in myself. I asked her if she thought the tire would be ok an my over 200 mile trip, she said it should be ok. Not the case. Light came on about every 50 miles, delaing my drive time over an hour. The tire kept going down so I called Uhaul for roadside assistance. After 30 minutes on hold with a prompt telling me online or the app was faster, I hung up and used my app. App told me request was acknowledged but I saw no further progress for another 30 minutes. I had perishables on the truck, so I bought a can of fix a flat for $20.00 and temp fixed it myself. I explained the issue to the drop off location and they said I would have to contact Uhaul to get reimbursed for the fix a flat purchase. Will Uhaul reimburse me?

RICHARD PFEIFFER 
Rating:
4.0

Make sure to call customer if truck pick is at different location.

Antonio DeJesus 
Rating:
5.0

nothing! she was amazing!

ROBERT SMITH 
Rating:
1.0

There was no one there. We called their phone and they said they were open Monday-Saturday 9am to 5pm. We showed up on 9/8/2021 at 9:17am and there was no one there and no way to turn in the trailer. We went through our account on the internet to live chat and tell the U-Haul customer service agent that we left the 5x8 U-Haul trailer within the fence of this location but COULD NOT check in the equipment properly.

Arlen Griffey 
Rating:
5.0

Have a better online system for booking, 'renting' and paying. I was under the impression that I had locked in all of my Uhaul needs only to find out I hadn't. Very confusing, and from what I've heard, this is the norm.

Monique Gallant 
Rating:
3.0

Customer did not leave a comment.

MELISSA ABSHER 
Rating:
1.0

Charged me $50 for a cleaning fee! Bullshit! I will never rent from haul ever again!!!!

GENE BARNARD 
Rating:
5.0

Customer did not leave a comment.

RANDY BENDER 
Rating:
5.0

Customer did not leave a comment.

Justin Hoskins 
Rating:
5.0

Customer did not leave a comment.

Scott sherrard 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA KERBO 
Rating:
5.0

Customer did not leave a comment.

Landon Burgin  
Rating:
5.0

Customer did not leave a comment.

MARK SPARKS 
Rating:
5.0

Customer did not leave a comment.

Rhonda Knight 
Rating:
5.0

Well done!! Equipment ( moving blankets)where ready when I got there, The person was very helpful in the process.

rick stansel 
Rating:
5.0

Customer did not leave a comment.

THOMAS CROCKETT 
Rating:
5.0

Customer did not leave a comment.

Jimmy Bentley 
Rating:
2.0

Struggled to get truck turned in online. Went to the location and no one was there.

Katherine Rollins 
Rating:
5.0

Customer did not leave a comment.

BRENT STRATTON 
Rating:
5.0

Customer did not leave a comment.

Harold Waters 
Rating:
5.0

The lady working there was extremely helpful. We didn’t ave the contract to return with the keys. We dropped off the vehicle on Sunday and Monday morning I returned there to explain why we didn’t have a contract to return with the keys. She said she could process the return and emailed me the receipt. She was professional and kind!

kenneth Roberts 
Rating:
5.0

Customer did not leave a comment.

Rachael Taylor 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WLEZIEN 
Rating:
2.0

Customer did not leave a comment.

MARCUS WETZEL 
Rating:
5.0

Connie was so Awesome /Professional very friendly in and out quickly. Connie Thank You so much high reccomend you.

DOMINGO JR DOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

Kenton Bottoms 
Rating:
5.0

Very friendly and helpful staff

ROBERT SHORT 
Rating:
5.0

Customer did not leave a comment.

Karen Binge 
Rating:
5.0

None noticed.

LOUIS MILES 
Rating:
5.0

Miss Connie & Smiley we’re professional. They were very helpful, friendly and knowledgeable. I would definitely recommend Store More Kentucky and I will most definitely be back!!!

Lisa Owens 
Rating:
5.0

Wonderful front desk lady, very helpful just call if you need directions

phillip Demesticha 
Rating:
5.0

The Manager was very friendly and helpful!

Thomas Hughes 
Rating:
5.0

Be more specific on instructions when doing the 24/7 pick up.

Kayla AND Dust Meade 
Rating:
1.0

Tried to drop off after hours but mobile app would not load photos. Returned the next morning at 9:15 no one at the site. Advertised hours 9-2 M-S. Tried mobile app again and it worked. Thank goodness since no one at site.

Ken Hubbard 
Rating:
5.0

The trailers could use a Jack to raise it up to connect it to the hitch. It was not easy to lift. It would be next to impossible for someone elderly.

Tim Hostetler 
Rating:
5.0

The young lady working at the location, went above and beyond to help me.

Mark Benjamin 
Rating:
3.0

I ordered a dolly and it was not in the truck

Bobby Hansel 
Rating:
1.0

The location was very, very difficult to, but the emergency number was very helpful.

Jeremy Kelly 
Rating:
5.0

Customer did not leave a comment.

kelly agostinelli 
Rating:
4.0

The agents were very friendly and helpful. Made sure I was hooked up right and the lights worked. They were hard to find as their street sign is missing. I will definitely use them again in the future.

Ed Gaulin 
Rating:
4.0

Customer did not leave a comment.

Darren Rowe 
Rating:
5.0

Not on U-haul, but there is no street sign for the road they are located on, and Google maps took me down the wrong the road altogether. The road is off Industrial rd. Very helpful and nice.

Kevin Green 
Rating:
5.0

Customer did not leave a comment.

Jessica Taylor 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top