Lady in the phone confirming my order was suuuper rude. Location also doesn't have barely anything at all for moving equipment so that was a waste of my money.Kyle P.
Customer Reviews for Store More Self Storage Phoenix
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Marques N.
Everything went smoothly with pickup and return! Friendly and courteous. Will definitely rent from here again!PAUL G.
El cliente no dejó un comentario.BETHANYE J.
Lower the rate per mile.Brian B.
Way to expensive for 4 hours! Truck was very musty smelled awful.SANDY H.
El cliente no dejó un comentario.ALISA C.
El cliente no dejó un comentario.DON'TAI S.
El cliente no dejó un comentario.Gregory S.
Replace the person on when I got the truck, he's not nice, and treated me like I was stupid, and the phone lines were always busy, I called from outside there office and never picked up when there was no one in side only him in his cell phone, truck was filthy window super nasty smell inside the worst, that's Te reason I returned a day early,and finished moving in my car, I'm super disappointed, waist of timeCuauhtemoc G.
The movers were outstanding.Peter W.
I was hit by A park car was there next to the Rv ..Joyce F.
I have rented quite a few UHaul trucks over the past several years and this was one of the best experiences I have had. Super fast checkout and even faster return process. Appreciated the safe practices in place during this pandemic as well.Ronald H.
El cliente no dejó un comentario.Jose H.
El cliente no dejó un comentario.Glaydia C.
El cliente no dejó un comentario.Rose M.
El cliente no dejó un comentario.GWENDOLYN H.
The whole process was painless it took all of five minutes. I would gladly Use the service againCRAIG B.
El cliente no dejó un comentario.Victor R.
El cliente no dejó un comentario.Vernon F.
Further investigation of trucks, before usage. Images that show before usage by previous user, and after their usage; or payment.SANYA J.
El cliente no dejó un comentario.patrick C.
El cliente no dejó un comentario.Alex C.
You guys were great, keep up the good work!Estevan D.
The man who helped me (Hopkins?) was so nice and awesome.. gave me a bigger truck so I wouldn't feel rushed :) thank you! Very kind and fast!Lindsay W.
Difficulty with sign-in process sending me a verification code. It took almost a half-hour on the phone getting through to the right person to complete the process.Carmen P.
great service you guysDimitri G.
The truck was fine, just a little dusty in and outside.Marie R.
The app is not helpful. The reserving of a vehicle is a waste of time because none of the information translates when u try to pick it up.Edgard V.
El cliente no dejó un comentario.Haison C.
El cliente no dejó un comentario.Gabriel V.
They do a great jobJamie O.
El cliente no dejó un comentario.ramiro S.
El cliente no dejó un comentario.Robert G.
Nothing as you provided great customer serviceCHERYL M.
excelente servicio , empleado muy amable y eficiente GraciasMaria G.
The staff person (Jesse) was professional and very helpful which made the experience positive for us.Marcel B.
Have more trucks available I had to rent a 15ft truck when all I needed was a pickup. However the guy who helped me out at the 91st ave and McDowell rd Phoenix location was extremely helpful and made the process easy. Thanks againJessie R.
El cliente no dejó un comentario.Roxanne M.
Parking This location has no customer parkinggeorge N.
Maintain your vehicles! Brakes were too soft, also needed new shock absorbers!Victoria B.
El cliente no dejó un comentario.luis D.
El cliente no dejó un comentario.Sukhpreet K.
The gentlemen were very nice and everything worked out perfectlySummer M.
El cliente no dejó un comentario.Yishka T.
Fast service, so easy to return!Roselani K.
El cliente no dejó un comentario.Ruby W.
El cliente no dejó un comentario.Rachel K.
I don't know if this was a glitch, but when I did the self-return on my mobile device, it did not tell me where to leave the U-Haul keys. I had to chat a U-Haul representative to figure out what to do. It took up a bunch of time.Gregg H.
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.Victoria Y.
The lady that was there was rude to just about everyone who came in the office to ask a question, office served as storage as well as U-Haul. The truck was VERY dirty, she didn't check it and I found moldy food in the back. Upon returning the truck, I had to push for a paper receipt with the proper charge and she made me wait outside in 105Â° while she looked at the truck 30 feet away.Jordan A.
El cliente no dejó un comentario.DORIS A.
The girl at the counter was very nice and helpful but the location does not have dollies which was very inconvenient and literally doubled the amount of time it took for my husband and I to move. It would be helpful if uhaul made mention of that on the website when checking out so that a person who really needs dollies can go to another location. I chose a location close to where I was moving from but it would have been better to pick up from Glendale and have gotten my 2 dollies.Deliana B.
El cliente no dejó un comentario.WILLIAM B.
Make sure trucks are clean. Use less gas-eating trucks!!!Freddie A.
Mobile check in good idea, but needs a little work to smooth out the process.Mike S.
El cliente no dejó un comentario.Maria I.
U-haul telephone customer service. I had to call 3 times and was on the phone over 45 minutes each time and told my problems were resolved and I ended up having to go to the location to get it taken care of due to the incompetence of the telephone customer support. I was supposed to pick up my truck at 7 am and didn't get it until 1015 causing me to pay movers for 3 hours of nothing while we waited on the truckColin M.
Uhaul broke down after loading furniture. The company was kind enough to send someone to help start it.Francisco P.
Kayla is the absolute best.Jaleea A.
Put some garbage containers around the garage area would help more.tiziana G.
I submitted my order a week in advance requesting a truck, a dolly, and 6 furniture covers. When I arrived they did not have the dolly or furniture covers available. What is the point of submitting your order online a week early if they aren't going to have the equipment requested? Also one girl working there was very rude and talked on the phone instead of helping us. All of these issues caused an hour plus delay in our move time. Also, online it said that we could return the truck to any location. Then the girl that work there told us that it had to be returned to that location causing another 15 miles charge to my bill. I would never rent from this location again!Nicki L.
El cliente no dejó un comentario.Kathryn W.
El cliente no dejó un comentario.David G.
Truck was not clean from out side but that's ok because it had rained a few days before pick up and it needed a wheel alignment and left mirror was looseGerard J.
no Dollies rentRafaela M.
El cliente no dejó un comentario.joanna J.
El cliente no dejó un comentario.luis C.
Horrible communicationClarita P.
El cliente no dejó un comentario.Cristian R.
El cliente no dejó un comentario.Gloria A.
El cliente no dejó un comentario.Gloria A.
El cliente no dejó un comentario.Tamie R.
It was really great renting here. The woman that helped was so amazing. I'm sorry I don't recall her name right now, but at the location I was at, she was the only one working each time! Thank you, I will use them every time.Monica S.
El cliente no dejó un comentario.Macille B.
Everything was fine thank yougeorge N.
I was called after I dropped off the truck and basically reprimanded for where I left truck. No one was in office and it looked dark so I thought no one was there and I didn't know where to leave the truck. There were two trucks sitting in lot outside fence but I didn't feel comfortablr leaving mine there. I left it where it would be seen. I apologize for this mistake but thought it was the right thing to do.Jerri L.
El cliente no dejó un comentario.Manuel A.
WELL I'M JUST A LITTLE CONFUSED ARE YOU ASKING ABOUT WHERE I PICK'D UP THE TRUCK OR WHERE WE STORED OUR ITEMS. FIRST WE HAVE USED THE PLACE WE PICK'D UP THE TRUCK AT LEASE TIMES THEY ARE GOOD PEOPLE ALWAYS HELPFUL. THE PLACE WE STORED THE ITEMS THE MEXICAN GIRL VERY NICE NEVER A PROBLEM I ASK'D HER FOR HELP B 4 AND SHE WAS VERY HELPFUL VERY HELP THE NEW GIRL SORRY SHE IS BLACK SHE HAS AN ATTITUDE I WILL NOT GET INTO IT ... BUT I WILL STILL USE THE STORAGE FACILITY BUT I WILL ONLY DEAL WITH THE MEXICAN GIRL . OTHER THEN THAT WE WERE HELP'D TO SATISFACTION . THANKS VERY MUCH.Mike Q.
The front office staff were friendly and helpful.Lessan N.
El cliente no dejó un comentario.Santiago N.
Friendly service and did accommodate my walk in. But I feel I paid to much for the scary truck I was given.Coleman A.
Uhaul was SPEWING heat into the cab. The AC couldn't even fight against it.Tanner J.
Truck had a oil pressure light on. Staff was super nice and helpful!Richard T.
Although I was relocating to another storage facility with a competitor, I was sad to leave. But thanks to the StoreMore staff (Kayla & Cassandra), they made my move using uHaul not so stressful, quick and easy. Thanks Guys!Rhiannon P.
Nothing...Everything went just as requested.Daniel O.
El cliente no dejó un comentario.Jose R.
Have more people working on your busy daysgilbert B.
El cliente no dejó un comentario.Nancy Q.
Quoted only $55 for uhaul based on a 24 hour rental. Ended up only using it for 4 hours. Brought it back and was charged $168!! It is truly outrageous! My husband dropped it off so I didn't see the receipt until it was emailed to me. I won't be using uhaul againMarisa C.
El cliente no dejó un comentario.kyle R.
El cliente no dejó un comentario.Debra R.
Customer personnel was superbGraciela G.
I was in and out without a hassle!NATASHA H.
El cliente no dejó un comentario.Cesar G.
El cliente no dejó un comentario.Dante M.