Customer Reviews for Repeat Boutique
(U-Haul Neighborhood Dealer)

Rating:

5.0

Mileage fee too expensive

Rating:

5.0

Everything was perfect

Rating:

1.0

Trailer was dirty. Had a few items of trash in it. U-Haul representative did not speak clear English so there was a communication trouble had to buy a light plug was not included loaded my items trailer had a flat service first respondent was five hours away called U-Haul back they said they were dispatching someone else, someone else did not respond or call I was stranded five hours total waiting for U-Haul representative to change the tire with my cat and dog in my vehicle on a 90° weather day. Customer service called extended my rental one day after unloading my items. I returned the trailer to what should’ve been an open facility.. The facility was closed. I called left a message said I needed a price adjustment. This is what customer service said. Please call me back. Still no response. They did not discount for the inconvenience troubles. I had absolutely terrible experience made very traumatizing and I still have a U-Haul bill I have to call customer service to adjusted at this point I would like the whole thing refunded. This was a terrible experience.

Rating:

1.0

Started out with a bad front tire and had to wait for a tire change for 3 hours and stand in rainy and cold for about an hour or so for a tire change and didn't get to my destination until 11 pm can't see that good at night anyway

Rating:

5.0

Nothing at this time. My experience was good. I reserved my rental in person with Robin . My pickup and return was done online.

Rating:

5.0

This was the most seamless experience of renting a piece of equipment or trailer we have ever had! Awesome and kudos to renter and the drop off establishment!!😊

Rating:

5.0

If we don't use the mileage return the money