Lady in office was on phone cursing when got there preceded for several mins then was rude told us she had other things to do check in ourselves it was horrible had someone's used cigars in floor used face mask I have pics and I called to complain..Barbara C.
Customer Reviews for Store Here Riverside LLC
(Distribuidor de U-Haul del vecindario)
Macon, GA 31204
Services at this Location:
- Lun.: 9:30 a. m. - 5:30 p. m.
- Mar.: cerrado
- Mié. - Sáb.: 9:30 a. m. - 5:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
See above. Will not use your services in the futureWILLIAM C.
El cliente no dejó un comentario.Tiquilla S.
I was charged for 12 pads but only given 11. I pointed it out at pickup. Was told they would change the contract, but they didn't and I had to pay for a missing pad at dropoff.Shirley I.
El cliente no dejó un comentario.Nathan J.
El cliente no dejó un comentario.Alan K.
El cliente no dejó un comentario.Ervin B.
Easy drop offElizabeth A.
The counter person could not check in my truck. I could not check it in online. Was charged $18.55 more for no reason!!Dawn P.
El cliente no dejó un comentario.Karen D.
assign the truck they rented to their online contract do they can actually pick up the rental truck !! I never got an emal sent to me with the key code for pick up.. This was a Big set back and a 2 hour delay !!William P.
The online return was very difficult to complete with an iPhone. It wouldn't read the location so it wouldn't check the truck in. After finally reaching a person on the 1-800 number, they did resolve the problem.SANDRA M.
Continue with your current level of service she is greatPAUL P.
Although the truck was clean, it reaked of cigarette smoke and I'm allergic to smoke plus I have Asthma. It was the only truck available. I tried the online checkout/pickup, but the program didn't run well and eneded up going inside to process my pick up. The receptionist was very friendly and helpful.Chastity C.
On drop off I called facility phone number and spoke to with a manger of the storage facility. He acknowledged that I was dropping off the uhaul truck and stated that he would email the uhaul manager that I had dropped off the vehicle. I put furniture pads in the cab and Locked it up. Shannon called me today and was not nice to me. Ugly actually. I don't care about the $20. But, if I call a number and someone answers and says they acknowledge me turning in the vehicle, then as a customer, that means I've done what I'm supposed to do. Take the $20 bucks out of Shannon's pay, not mine.Donald B.
The online only pickup and drop-off is terrible. What happened to personal service?PHILLIP M.
NEVER Again!Robin K.
Drop box for key returns was not visible and instructions on how and where to drop the key off at the location was non existent.Austin L.
El cliente no dejó un comentario.Ciriah P.
The customer service agent was not very friendly and not helpful. Had to wait for truck to be returned (it was late), she complained about U-Haul and just told me to call the 800 number to get rescheduled for another truck. Education on customer service and professional attitude might be helpful. Ultimately she did apologize and I did appreciate that.Nancy J.
El cliente no dejó un comentario.linda L.
El cliente no dejó un comentario.Jordan F.
Just make sure your monitor vehicles more that's all for any problems before issued out.Aleescia U.
El cliente no dejó un comentario.james R.
Nothing special about the location.Ketan P.
El cliente no dejó un comentario.Jan B.
Charge wasn't what i was quotedAdam P.
Your employee has the worst customer service that I have ever experienced. She was very rude to me and accused me of not following her instructions from the previous day It was not me because I rented the truck multiple days and had not ever met her. This woman is ruining your business by stereotyping and pre judging minority customers that helps to pay your bills. This person is hurting your business. FYI I teach business management at a local college and high school here in Bibb County. Will conduct follow up visit. Thanks for your time, Dr. G. E. SmithGeorge S.
El cliente no dejó un comentario.Robert C.
More customer attention and politenessRamon S.
El cliente no dejó un comentario.Carla S E.
Hire friendly people and not the rude lady that was there. I want a refund because she was very rude to me and uhaul customer service. Nobody should be treated that way. If I dnt get a refund I will fill out a complaint form on BBB on this location and uhaul.Talmadge S.
The lady working at the return location was extremely rude. She yelled at me for not wearing a mask. She yelled, â€œIf you aren't wearing a mask I can't help you.â€ I didn't think I was going to be able to return the truck on time because of her. Only after persistently telling her I had to return the truck did she let me. She told me that I could leave the keys on the mat at the door and she would get them later. It was a very bad experience and a poorly maintained location. I will never go there again and I may use Penske instead of Uhaul next time fully because of this drop of location.Eric H.
Location did not have appliance dolly or blankets that I reserved. When manager called me to inform me, she asked if a hand truck or furniture mover would work. I asked her to confirm my understanding of those two items by describing them and she confirmed I was correct in understanding them. I did not ask for them in fact I said okay those won't work. She put them on my invoice and we had to go through removing them twice. First she removed the hand truck. And then assumed I wanted to furniture mover; I did not. Had to redo that also. Final bill showed furniture mover still on the invoice. To improve for future customers, don't make assumptions, confirm their wishes and ask questions if you are not certain; or even if you are.Joseph B.
El cliente no dejó un comentario.Marsha B.
Very Good !WOOK K.
The place is not connected to the place you park the truck. It next door to the lot but you have to leave the facility and repair. Attendant was unhelpful just pointing to signs, didn't let you enter the facility and never gave a hello, goodbye or thank you. Pretty poor U-Haul representative.Brian E.
Renting the truck was unnecessarily difficult. Due to irrational fears of the coronavirus, the lady at the local renting location stopped me as I walked into the door with a firm hand to my person and had me and my children wait outside until she got off the phone. Then, she walked to the small opening in the door and talked through it. She refused to help me rent out a truck and wouldn't take money/card from me to pay. I had to rent and pay for the rental myself over the phone standing outside with my children in the heat. Then, I was charged twice within a few days after I used the truck once. I'm a loyal U-haul customer, and this experience was just down right unsavory.Danielle S.
They do not except CASH Payments, when equipment is returned.Lee K.
El cliente no dejó un comentario.Amani W.
Nothing very clear and curtiousAlicia J.
El cliente no dejó un comentario.Renee B.
Stephanie and Alecksa were a big help!!! Glad i chose them!!!Somers W.
Person was rude, and acted as if she did not want to be disturbed after she found out I did not check in on line! She told me really she was on her Lunch break!! I was early for the drop off. But Really!Mark T.
Lady was super friendly. Return was easy peasy. Also, if you're in the area and looking for 24/7 access storage facilities, it's available here. Only place in Macon.Natasha S.
Back in Nov. when I rented the truck, car hauler, blankets and utility dolly for the Jan. move, I expected ALL those items to be at this location. However, I was sent to another location to pick up the blankets and appliance dolly. Then return to this location for the trailer and truck. I recommend sending customers to locations that require help to hook up a car hauler to a 26 foot truck...especially if customers, like myself, cant manuver this huge truck to back up and attach this large car trailer ALONE!!! This location not only refused to help, we were also told we were not allowed to have a uhaul rep. From another location, to help hook up the car hauler...had my father in law NOT been there, I would have been screwed!! Not to mention, that car hauler was sitting at that location for over 6 months in the elements, causing the ball joint to rust...we had to drive that thing all through the parkinglot to get it to "click" into place. Once it finally did, we had the same problem reattaching it after the truck was loaded. Took another hour and several calls to the Gray location to figure out how to get it to "click" into place...I had to run all the way back to the house to get wd40 to loosen the joint...it worked. This maintenance should have been done BEFORE it was picked up. Overall, I had the WORST experience ever...a simple prereserved equipment rental should have NOT taken 3 hours!!! If a customer pre orders all these items for a move, ALL those items need to be there and HELP to make sure the trailer is hooked up properly and NOT given a pamphlet, like I was, on "how to" hook it up!! Also, having customers do their own pics for damage, ect. Is not only time consuming for customers that don't have tech skills, it is very UNPROFESSIONAL to make customers responsible for doing their job. Overall, I'm HIGHLY disappointed with my experience!!Sheryl S.
This location is very poor in customer service. I made reservations to have my truck and dolly at 8:00am Saturday morning. Once I got signed in on my mobile I was able to attain the keys for the vehicle. Upon inspection I noticed that the dolly wasn't with the truck. I went to the office to ask for the dolly but the door was locked. The woman inside said they were closed and wouldn't come to the door. I called customer service to see if they could help. The woman called the facility and told the office worker the situation and she refused to help the customer service rep. The rep called me back to tell me what happened and to give me the next closest place to get the dolly. So I had to drive an additional 12 miles that was unplanned, wasted nearly an hour of my time. It was a very unpleasant experience with that location. Hopefully this will help future customers to that facility.Ronald G.
The employee was less than enthusiastic. When I returned the truck early, I presented the keys and was told I needed to park it in an adjacent parking lot and then bring her the keys. My inclination is that this was her job to do and she shouldn't be making paying customers pick up her noticeable slack!Richard H.
El cliente no dejó un comentario.Sam O.
El cliente no dejó un comentario.Tressie T.
Representative was rude and vulgar. When I went to pick up the truck at the scheduled time she cursed at me and was irate because it was to early for her and she hadn't had her coffee yet. When I dropped the vehicle back off the next morning she grabbed the keys and shut the door in my face and locked it back.Jonathan M.
Not a great location. Difficult to maneuver the truck. Bad street presence. Person not helpful.Michael G.
this was not a uhal corp office and the service showed it I will never deal with a uhal direct office ever again Shannon was amazing went above an beyond to close out the transactionShantel J.
El cliente no dejó un comentario.Gregory M.
El cliente no dejó un comentario.Danny K.
El cliente no dejó un comentario.Tracy P.
El cliente no dejó un comentario.Tracy C.
El cliente no dejó un comentario.Tammy B.
Stopped by during business hours on Saturday (before my return date) and a sign was posted saying :we are around, but not in the office" with a phone number. 2 days later and 5 calls later, I just came back to do the self return on my phone, and they were in the office and had not attempted to call me. The employee told me the internet was down, and then just looked at me until I suggested using my phone for the online return. I did all the work myself, and then just handed the key over.James H.
It would have been helpful to have had the equipment inside the truck that I had requested online when ordering the truck. We had to go to another location in Macon to get the necessary moving equipment.Michelle B.
El cliente no dejó un comentario.Brandon D.
Truck was very out of alignment. So much do that the truck looked like it was going down the road at an angle. Trash in floor from previous user, and side skirts of vehicle bent in. Brakes close to worn out had difficulty stopping with truck loaded. Of all the times I have rented trucks from u haul this was an absolutely awful experience.Patrick H.
I can't think of anything except maybe have different sizes of truck on hand.Patricia C.
The inside of the truck was dirtyJamon P.
El cliente no dejó un comentario.Jordan B.
Advise customers, who rents dollies outside of uhaul contract, that if you get it on a Saturday, you would be billed for Sunday too since location is not opened again until Monday morning at 9. If we could turn it in, they need to give us a secure place to leave it so we won't be charged for an extra day.takayia M.
Drop off went well. But my overall experience a -zero below satisfactory.Brian V.
El cliente no dejó un comentario.jIMMY D.
El cliente no dejó un comentario.John H.
Truck filthy in back and cabin. Not cleaned after last use. Reserved blankets - critical for moving furniture. The manager there explained she had none. Period. Offered nothing, no help nor offered to find some.Jay M.
Great customer service, They game a good vehicle to drive for the long amount of mileage we was traveling and no issues with the vehicle.archie S.
El cliente no dejó un comentario.caleb F.
El cliente no dejó un comentario.Johnell B.
Great customer service. Would definitely use them again when needed.Mark M.
The customer service was unrated the clerk was very rude in attitude used profanity towards me as I ask for assistance was the worst service even has to experience would never ever have to return a truck there again may not even use uhaul again exactly a bad experience to have to go thru there was no expection for bad behavior t any customer even doe she state am a haul customer and n she just a deal felt like it didn't matter n I was told she would had send me to another location before hand she need to be train to how to treat uhaul valuable cousmterJeannette F.
El cliente no dejó un comentario.Frances D.
3432 Riverside Dr. Macon,Ga is not a place you can return truck, and has not for years. We were sent to another place on Riverside Dr. I would not recommend anyone going to this place and dealing with this lady (horrible) The lady in Brunswick was very accommodating and very kindbill W.
how about not being rude to everyone just for wanting a uhaul.... at uhaul...Quinnlyn M.
Convenient pick up location for me.Willie L.
El cliente no dejó un comentario.Allan F.
The attendant who waited on us was not at all friendly, and she did not encourage us to double check for per-existing damage or gas gauges; but the truck was good and managed our seven hour trip well.Claudine L.