Customer Reviews for StorCal Self Storage Chatsworth
(U-Haul Neighborhood Dealer)

Rating:

3.0

The drop off was a little unclear and the person at the counter didn’t actually check me out at the time I returned the vehicle, which means I was charged for more than what I used it for. I dropped it off at 5:30 and when I looked at 6:30 it still said my reservation was active, so I went into the app and ended it myself, but it was an extra hour that I have to pay for

Rating:

1.0

The manager Richard is the best but the other guy by the of Connor was unprofessional & not trustworthy even his manager shared that Connor messed up big time. My truck was stolen from the place I picked the truck up from. Terrible.

Rating:

1.0

I’m still being charged

Rating:

1.0

Why U-HAUL charged me for the one gallon gasoline when I had refilled it. The receipt is still in the VAN. Please check and call me 818-675-0377

Rating:

3.0

App was not letting me submit back side of drivers license

Rating:

5.0

Great service!

Rating:

1.0

The location is hard to find, I ask the Uhaul clerk to give copy of invoice or ask him is everything ok with truck after he check it, He said its ok. We return the truck on time after a few days, I received a email to you guys about late return of one day and charge me of $58.00.. I called your 1800 number and spoke to Juan, he said its only a computer issue and they will fix it. These kind of issues should be resolve right away, customers have the right to ask a copy of there invoice upon demand.

Rating:

5.0

Please give Jeff a raise or something. He’s been the most helpful and polite employee of all U-Hauls I’ve ever been to. I keep returning because of that. Thank you!

Rating:

5.0

Excellent service

Rating:

3.0

My initial drop off was at a Chevron 20101 Roscoe Blvd, Winnetka, CA 9130. DO NOT DROP OFF AT CHEVRON. Manager is very rude and did not allow me to drop the uhaul. He offered NO help and told me that it’s between uhaul and myself, and specifically said he hates uhaul, then went in his office and closed the door. How is this place a drop off location?? I called uhaul and the rep assigned me another drop off location which was the StorCal storage in Chatsworth, which was an easy drop off location.

Rating:

3.0

This location doesn't have blankets to rent.

Rating:

4.0

The oil light was on when I started the vehicle and stayed on the entire time, even though I check the oil and it seemed ok. There was no gas in the vehicle at time of rental. I just made it to the gas station that thankfully was about a half mile away. The location was easy to find and accessible.

Rating:

1.0

I don’t know where to start. The pickup location was difficult to find, and the person who helped us was rude. For instance, I let him know that the truck was very dirty . His response was “well do you want to cancel it? It’s the only truck we have” . Well of course I don’t want to cancel - we are in the middle of moving!! This also tells me the truck was clearly not sanitized. There was food shoved into the dash (literally) - dirty masks on the floorboard, and trash all about the cab. UHaul is the one we use for any type of moving needs- it’s the name we’ve come to trust - but after this past weekend, I think maybe trying another service to at least see if it’s better may not hurt, especially for the cost and what we received for the price.

Rating:

5.0

Easy in and out. Friendly dude

Rating:

4.0

Front right headlight mounting bracket was broken so the head was hanging out. I taped it in so I could get to my pickup location load up. At my drop-off location, I had some extra time, so I fixed the headlight mounting brackets. Also, I had to tighten up the passenger mirror because it kept pointing down. Other than that, the truck ran great, and I was very happy that U-haul was able to get us a truck with very short notice because Penske cancelled our reservation stating their lift-gate trucks are temperately being used for support their lease customers when their trucks break down.

Rating:

5.0

Keep up the good work

Rating:

5.0

I have no complaints or no suggestions the service was prompt polite and direct.

Rating:

2.0

They said there was an 8th of a tank of gas in it but when I got in and drove about a block it was at the red line and I had to stop to get gas before even arriving to pack and move. The guy that helped also wasn't wearing a mask and made me uncomfortable because of covid.

Rating:

1.0

Equipment was super unsafe. The truck suspension is broken and it bounce so much that makes it impossible to drive it. Also the direction of the vehicle handling its super feels loose. This truck if not fixed will get into an accident soon

Rating:

1.0

Worst experience of my life the u haul I reserved for a whole month in advance was not available had to drive back and forward from different locations to get a uhaul when I finally found one the guy did not want to release the truck for the price I reverse for I call uhaul directly about 4 times until the issue was resolved when I got to my destination I also had reserved a storage unit with uhaul and they did not give me the storage I reserved so I was charged more uhaul over all was a very bad experience I would not recommend it to any of my family members or friends

Rating:

3.0

Social distancing and masks

Rating:

2.0

Truck was damaged. Had leak inside top right of box. Jimmy job with caulking was done inside the top right of box and did not properly seal off the box. Noticed this after entire inside was flooded. Parked it overnight in prep for move and didn't realize until next day afternoon flooded inside. Complete waste of time. Had workers arrive for moving and had to pay them, had to go to 15 miles away for a new uhaul in mad rush, had to delay my moving plans and loss of money.

Rating:

5.0

Super easy. Ordered it online. Pickup place convenient . Very positive experience Thank you

Rating:

3.0

Post lunch hours on website

Rating:

3.0

Double check gas levels and clean vehicle before giving to customer.

Rating:

1.0

I returned my truck to this location on the correct day and time as i was supposed to. I spoke with the gentleman at the register, confirmed my name, handed him the key personally and asked him a couple questions. I asked if i needed a receipt or any paperwork Two days later i get a receipt saying that i rented the truck for an additional two days. I’m currently speaking with UHaul to resolve, but make sure you receive documentation IMMEDIATELY.

Rating:

5.0

The man at the desk was laconic but smart as a tack and very helpful. He was incredible.

Rating:

4.0

Did it all on my app. Interesting way to do it, but convenient.

Rating:

5.0

Dropped off key, easy..might want to think about some street signage as ut was a bit difficult to locate at night

Rating:

5.0

best experience in uHaul. Thanks to Jay.

Rating:

1.0

Hire someone who actually knows how to run a business. Worst moving experience of my life.

Rating:

1.0

I rented the truck and soon realized there was no dolly and worse no ramp to load or offload my items which cost me $40 more for the movers because everything had to be lifted. I was running 30 mins late for the return and l called them to let them know and l was told l had to pay for another day which l did. I went to uhaul.com to finalize my return and couldn’t find any tab for return. I dropped off the truck on Saturday at 6pm and called in to confirm that the return went well and informed the manager of my experience and he said sorry there is nothing l can do to help you ma'am. I will never rent from Storcal again and will not recommend to my friends either. Worst moving experience. I was charged $153.00

Rating:

5.0

Easy drop off. Using the website and uploading pics was a little unexpected and confusing.

Rating:

2.0

The U-Haul had no gas when I picked it up and the employee said, “oh people steal the gas, guess you have to go to the gas station immediately”

Rating:

5.0

Thanks for the great service.

Rating:

5.0

The young man was very accommodating because we had some issues trying to get the truck picked up by my son after he got off work.

Rating:

3.0

glass windows mirrors all filthy made it hard to see out of. Truck ran fine, would rent similar truck again

Rating:

1.0

The guy was rude and didn't seem to want to be there. We dropped our truck off at 3:30p and it was not processed until 11a the next day. I received a call asking me to turn the truck in when I already had. So, I had to spend 20 minutes on the phone to make sure everything was fine. I am so disappointed in how UHAUL has mad my move a stressful experience. And how no one seems to want to help and at the end of the day it seems like the company just wants the money and doesn't care about it's customers.

Rating:

2.0

My original reservation was moved to Chatsworth due to no 20ft truck being available at Oxnard street Stor-Cal. When I arrived in Chatsworth, the young man didn't have any record of the equipment (hand trucks) I'd reserved and nor did he have any blankets, which is also reserved. He got on the phone with the Oxnard location and found they had some blankets there. Since it was the best I could get, I accepted them and drove to that location. However, when we went to Oxnard street Stor-Cal the gentleman there didn't want to let us take any blankets because he hadn't been aware ours was a one-way rental. We ended up being given 1 dozen but is reserved 2 dozen. 1 dozen wasn't enough. The movers were very nice and provided me with blankets but they charge $14 per blanket. The truck was sticky and didn't appear to have been cleaned. It functioned fine and the remainder of the move went smoothly.

Rating:

2.0

No address marker. 2 buildings to the left show the address 20525. Nowhere especially after dark...can you see any set #.

Rating:

2.0

Better signage and more friendly staff

Rating:

3.0

Open earlier did express still tookeep half hour to get out