I could not figure out how to return the truck via the app. I even had a teenager with me and he couldn't figure it out either. We'd click on return but then there wasn't another step that made any sense to click on. After struggling for a while we just locked up the truck and dropped off the key.
Demetra d
Customer Reviews for Storagexperts At Shea
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, flexible and professional. Doesn’t get better than that!
Stacy MOnly one person working , waited in line for 20 min or longer only to find out the Uhual system was down and they could not process the rental. Would have loved to have known that prior to showing up and waiting 20 min. The workers had has try to do a mobile check in which haver several attempts did not work either.
Jeffrey EGreat customer service!
Peggy KThe vehicle was dirty and smelled badly from somebody smoking in it. The friendly person that checked me in cleaned and sprayed it, but it did not make a difference. I had to drive with open windows. A truck like this should never be given to a new customer. But this was the only truck available.
Heinrich EMy only issue was .. i declined the insurance but still was charged…. But the customer service agent was great and got it resolved with the rental location without issue…
Paul KI would rent more often is mileage fees weren’t so high.
Ed HThis was a great rental experience!
BRETT HFriendly, efficient and knowledgeable - I will strongly recommend them and will use again! EXCELLENT!
William CThere was nobody working at the location even though the hours posted on the website said they would be open. I tried to rent using the mobile app early hours, but couldn't accomplish it - even with a support phone call and the text chat. I went back during open hours to do it in person and nobody was there. Overall the entire rental process was absolutely infuriating.
Joseph EBryan provides excellent customer service. A pleasure to work with.
John MVery friendly staff. Clean and new truck
Robert HNeat, clean, new, organized!
Jennifer KI booked the van and showed at 9:30 am but office was closed so i end up calling customer service to switch mobile pick up and spend 30 mins plus the van I booked was not available on mobile pick up and i end up pick up larger truck.
Babak ZEquipment was fine and the cost was acceptable. What was not appreciated was the fact that despite assurances to the contrary, the use of a smart device was the only allowable method to conduct the rental. I do not own such a device and advised the business office of that fact the day prior and was told not to worry, it would not be needed. Luckily, the person that was along with me to help with the move, did have such a device. Otherwise, it seems that I would have been turned away to go find another rental van elsewhere last minute. Also, I prefer to pay cash whenever possible so that I know the transaction is complete with no surprises. Not possible here. To repeat...I asked about the requirement for a smart device the day prior and was told it would not be needed. WILL NOT PATRONIZE THIS PLACE IN THE FUTURE.
Christopher RGreat Customer Service : Nice, Professional and efficient! In and out in few minutes! Great Experience
Olivier HFortunately, agent was able to book my request at this location because I was assigned to another location 5 miles away. This location was only 3 miles from my pickup point.
Dennis BExcellent customer service from attendant at time of pickup and return. Looking forward to working with them again.
Larry SThe employee was very nice an expedited the rental. Would use again.
LAURA PThis is the cleanest Uhaul equipment I have ever had the pleasure of picking up from a location!!! And I have been renting Uhaul trucks since 2000!!!
FERNANDO RLook at the contract, eq not ready, had to go to 3 locations after hours no pads dolly...
Greg AThey were fantastic! I wish UHaul would have allowed me to pick up boxes there.
Shara HVery good experience. Brian was very helpful and friendly! I will definitely be going back to this location in the future! -Monique
monique tPerfect
David RVery nice
Joe hBrian was professional and very attentive. He made the transaction very smooth checking in and checking out.
Sami KGreat customer service when I picked up, made the process so much easier than I thought it would be.
Meredith CThe 3 ladies in the office were really sweet and professional. Pleasure to do business there.
Sydney SGreat staff! Very friendly! Thank you Chelsey, Sheliea (sp) and Amy.
Jeanne NOn the receipt - I received it shows the drop time as 2:55pm which is incorrect - I dropped the trailer keys at 1:30pm local AZ time after gassing up the UHAUL .... I was charged the additional $40.00 as I was 2,5 hours past the 11am pickup time - which seems a little ticky tack in my opinion as I had to pickup the trailer in Omaha at a location that was not my original requested location on my reservation ... and had to call in for support as no one was on site to assist getting the keys
Robert BNext time it would be nice if the gas tank had more than a quarter tank to start with.
Matt Ccheaper rated
james rThe office was neat and attractive. The gal at the desk was friendly and efficient. Everything went as expected with no hiccups.
Rebecca DBroken glass was all over. It clearly had not been cleaned.
Marcus JJenni’s customer service is phenomenal.
Tyson BGreat service and great communication from the manager Jen. Thank you
Jorge AGreat customer service!
Jennifer FExcellent vehicle condition. AMAZING staff. 🙂
Sue JChecking in online was stupid. I followed every step and it STILL did not check me in. I did it in front of the storage manager and she did not know why it did not work. Trying to return was a pain also no one at the location at 2:30 afternoon, trying to take a pic of mikes was a pain because it was not reading all numbers. Had to retake pic about 15 times. I feel sorry for the people who are not tech savvy because they would not be able to check in or return. Pain in the ass on all levels.
Shelly PThe location had my reservation and got it all done just fine. This reservation was changed to the relevant location the day before. I understand scheduling trucks is probably very complicated behind the scenes, but I have had awful experiences with exactly this. Uhaul has screwed me over so many times in the last, and to be honest, I was relieved this was such an easy experience. THIS time. I can’t say I trust Uhaul much at all. But again, the third-party location I got my rental from did well.
Michael NOvercharged me by $40! TERRIBLE RETAILER!
Jeff BNothing wrong with the location or service there, I marked average because the pickup location was changed and was 60 miles from where we wanted to pick it up in Payson and we had to use 1/4 of tank of gas getting up the mountain to the Payson location. We received a small mileage allowance but still had to purchase gas to get to original location costing us about $40 extra. Would suggest also allowing a credit towards gas (in addition to milage allowance) when the customers has spend extra driving time to pick up a u-haul & pay for extra gas to get to the original destination.
Sheri Kafter hours drop off charged me $20!!!!
nikolaos B