Clean interiorShannon H.
Customer Reviews for Storageone
(U-Haul Neighborhood Dealer)
Henderson, NV 89012
Servicios en esta ubicación:
- Mon–Fri10 a. m. - 6 p. m.
- Sábado8 a. m. - 3:30 p. m.
- Domingo10 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great deal the best in town..,Arnoldo G.
El cliente no dejó un comentario.Thanh T.
Location was great! The truck was easy to get out of the lot. Also, the lady at the front desk was very helpful and friendly. The truck made some concerning noises, but it did the job.Melissa C.
Was charged for 2 days but only used one 1 dayJordan M.
El cliente no dejó un comentario.Tommy C.
The ladies at the desk were excellent and polite and helpful and wonderful Truck was clean & full of gas and terrific Great experience 😊 Thank youTanya C.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.don B.
All Is Great!MICHAEL P.
Identify verification process takes too longKevin L.
El cliente no dejó un comentario.david C.
Rob was very professional and courteous thanksDonnell T.
El cliente no dejó un comentario.Bobby J.
El cliente no dejó un comentario.Robert C.
Thank you guys so much for your support and assistance today! I really appreciate the customer service and a well run vehicle during my moveAvery K.
Very quick and treated with respect. I love him.Chandrasekar V.
The driver door of the Uhaul truck didn't close properlyOmar M.
El cliente no dejó un comentario.Stacy C.
El cliente no dejó un comentario.Jake I.
El cliente no dejó un comentario.Tamer O.
El cliente no dejó un comentario.Robert B.
Very nice, amenable Staff! Thank you!Bill R.
El cliente no dejó un comentario.Diliya C.
El cliente no dejó un comentario.Brandy G.
El cliente no dejó un comentario.Blair E.
El cliente no dejó un comentario.Alexis S.
Rob was very niceThomas C.
This location is a one man operation and this guy tried to steal my money. I left the truck after hours and he sent a receipt the next morning charging me nearly $70 in gas when I left the truck with exactly the same amount in gas as when I picked it up and then he refused to pick up the phone or respond to my email. Luckily Uhaul customer service fixed the problem when I gave them the picture which proved he was lying. This guy is a thief.Matthew D.
El cliente no dejó un comentario.Jiksa D.
Rob was awesome!Robert B.
Great customer service. Thank youJodi M.
Terrible experience. I pick up the uhaul. The manager's name is Rob Davis. The uhaul itself, the steering is not very smooth and while driving it on the freeway over 50 mph, the steering would be hard to keep straight. The real issue started during drop off. My return time was at 3pm. I got there at 2:15pm. No one was at the location to accept my return. NOTE THAT NO INSTRUCTIONS ON HOW TO RETURN IT WERE GIVEN TO US IN THE MORNING. So we waited 40 min for Rob to show up. The worst part, we were looking inside the building for 40 min and he saw us 20 mins into our wait time. He simply turned around and ignored us. When he opened the doors at 2:54pm, 6 min to our return time, no apology whatsoever and no discount. I asked him that he should at least compensate us and he said that that is what the key drop is for. REMEMBER HE GAVE US NO INSTRUCTIONS IN THE MORNING. When my friend told Rob that he clearly saw us 20 min into our wait time and he just chose to turn away, Rob's reply was "it was an emergency. it was either i address you guys or shit my pants." This is NOT acceptable.Richa P.
Was very efficient check in and checkout!robert T.
Rob was great when I rented the truck. It was ready for me when I arrived for the pick up. And the checkout was neat and fast. This location is my choice when I rent U Haul.CLAUDETTE FAYE F.
The employee that helped me when I picked up the unit was amazing. He helped me through the process and was very detailed with his explanation. The only complaint that I have is that the blankets and dolly were zip tied into the bed. That took up way too much space that I needed to utilize resulting in 2 trips.Kelly K.
At first I found it difficult to setup my contactless pickup of the rental. May have been a user issue (user being myself) but my customer service rep helped me out and we were back on the road!Mark G.
El cliente no dejó un comentario.Wayne S.
It was easy, fast, and convenient.Lanny P.
El cliente no dejó un comentario.Gilberto S.
El cliente no dejó un comentario.ALBERT F.
Service was great, friendly environment. We will continue to use your service.Richard S.
El cliente no dejó un comentario.Juan O.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.PAUL P.
Dude was friendly and professional. He realized that he forgot to put the dolly on the truck and made sure to take the charge off the billDeWayne M.
El cliente no dejó un comentario.Theresa G.
El cliente no dejó un comentario.GILBERT LEE S.
Keep doing what you're doing! Everything was great!Emily S.
El cliente no dejó un comentario.William P.
Awesome customer servicemary J.
El cliente no dejó un comentario.ANGELINA C.
Rob was expecting me when I entered and he greeted me like a friend. Everything was handled professionally and quickly. I appreciated the customer service.CLAUDETTE FAYE F.
Everything went smooth picking up the truck.James B.
Rob was outstanding! He took the time to train his coworker and was patient with her, as well as attentive to my needs for service. Rob took extra care to clarify with me as I tried to talk on the phone with my son while I completed the paperwork for Uhaul. Upon check in Rob once again came out and helped me. He was patient as I asked questions that just had me curious. He was truly service oriented. Never felt he was rushing or impatient. SO IMPRESSED!!! Cannot recommend this location or Rob enough. PS that was the cleanest bathroom in a storage facility I have ever seen!!!Brian L.
El cliente no dejó un comentario.Angelia S.
El cliente no dejó un comentario.Bob B.
Truck was ready for pickup, clean had gas in it. No problem renting, everyone was friendly, courteous and informative. I will be back again. Guaranteed. Thanks for all your services U-Haul.fannie W.
El cliente no dejó un comentario.rick B.
El cliente no dejó un comentario.Brian S.
Good customer service. Fair pricingMonteio O.
The throttle hose to the air filter was very lose and could have cause excessive gas mileage use but fortunately I always do a pre-inspection before a long road trip so no harm no foul. Everything else was awesome.Malcom B.
Maybe have a sign where the truck drop off should be. Just parked in an open area.WING Q.
They were very nice and helpful. Highly recommend themDebbie M.
El cliente no dejó un comentario.Tyson S.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Israel M.
We were under the impression that the location on Volunteer Blvd in Henderson Nevada was open on Sunday only to find that it was closed. This after a 30min drive.Leonard F.
I reserved a 15 foot truck weeks in advance. The day before pickup, I received a call regarding the truck pickup at a location I had never been before. The lady stated that the original location did not have a 15 foot truck, which I found interesting because I was in the original location a couple of days before pickup day to make sure everything was good. I was totally confused as to why I was receiving the call regarding the truck. I was walking from home to get the truck which was the reason I couldn't go to the other location. Therefore I was unable to get a 15 foot truck at the original location where I reserved it from. I had to get a 10 foot truck because the truck I reserved truck wasn't available. I also asked If the 10 foot truck could move a one bedroom and was told yes. I had to trash some of my stuff because it wouldn't fit. Very disappointed with the entire experience. Also I was told where to return the truck and time. When I got to the return location it was close on a Monday @8:00. I was told by someone's number on the door to return it ti another location. I was going to walk home, but since the return place was too far away from home to walk, I had to Lyft home. U-haul please do better!Carladia H.
The truck was beyond dirty and covered in bugs. They also didn't have a lock for sale that would Fit the back door. Only a 1/3 tank of gas was left when I picked it up.Jason B.
El cliente no dejó un comentario.HECTOR Q.
Staff was efficient and everything accomplished quickly and smoothly.linda S.
Super experience! Very convenient and accommodating. I have used them several times for moving locally. They have a few truck options and are always very helpful and easy to work with. I recommend this location to friends and familyAngel W.
El cliente no dejó un comentario.Angelia S.
TOO MUCH DRAMA AT CHECKOUT MEANT I WOUND UP RENTING THE WRONG TRUCK THAT COULD NOT BE USED AND SAT FOR 24 HOURS. I AM LITERALLY RENTING ANOTHER TRUCK WITH A RAMP FROM ANOTHER LOCATION RIGHT NOW AND RUSHING TO GET THERE. THIS IS NV AT A TIME WHEN TEMPS DON'T ALLOW FOR DAYTIME DIY MOVING WITHOUT ER VISIT.Thomas G.
El cliente no dejó un comentario.TYRONE W B.
Nothingâ€¦manager and assistant were great!!!! Communicate very easy when being told that person was deaf and very helpful!!!! Kudos to them!!!!Johs M.
The Paseo Verde Pkwy U-haul is excellent! We will return for any future needs.Paul R.
El cliente no dejó un comentario.stephen O.
El cliente no dejó un comentario.Sandra P.
El cliente no dejó un comentario.MARIVIC M.
El cliente no dejó un comentario.Kywaun W.
Was over charged and when asked for a copy of my receipt he refused to give it to me.Phoenix K.
El cliente no dejó un comentario.Vanessa B.
El cliente no dejó un comentario.VINCENZO C.
El cliente no dejó un comentario.CHARLES EDWARD M.
El cliente no dejó un comentario.Lisa H.
Tony Pitts is awesome great attitude, friendly and you can tell he loves to help peoplemichael B.
Quick and easy. NiceDon R.
Thank you guys again Excellent serviceWilliam S.
UHAUL now force's customer to take photographs of their drivers license via a link sent to our mobile devices. In my opinion, this creates a high level of insecurity in our personal information, leaving us vulnerably exposed to yet more cyber crime. It is only a matter of time (that is, if it isn't already happening) when several of us customers become victimized by this wrongful practice, and I can only hope that the penalty will be substantial enough to UHAUL, so they change their method of collecting such vital information from future customers.Susan H.
I arrived a little behind because I got sick unexpectedly. Original pick up time was 12 am. I was there at 8:30 am and could not get the lock to open up to get the keys to my truck. I would have been super upset if that hooebesnto me at midnight !Vanessa K.
Both gentlemen were very friendly and helpful. If I need a UHaul again I will rent from this location.Nevin P.
El cliente no dejó un comentario.Elizabeth H.
Fix your website and the app because they don't work I had to pick up scheduled for 5:30 and I didn't get my truck until 8:00 when the place opened because your app didn't work and neither did the website which severely delayed my moveCarol G.
Friendly staff. Nice and clean facility.Joanne F.
Heather was absolutely amazing! Very helpful and kind!Wendy A.
El cliente no dejó un comentario.Shavon B.
Everything went better than olannedLeicester P.
Wry convenient, people were very nice. Office clean and organizedCarolSue G.
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