Comentarios de los clientes para StorageOne Alta

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de StorageOne Alta

Clasificación general:

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luis R.
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I had a problem when I log in I didn't work at first it took like 40 min I have to call customer service and they fix it but I was not a good experience

CESAR JERICO P.
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Great customer experience

MARYKATHLEEN E.
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There was an EXTREMELY STRONG odor of sulphur that permiated the lobby and was able to be smelled outside the facility walls. The counter-girl was excellent and had our turn-in processed in minutes!

GARY BRUCE C.
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Kenny was friendly and helpful.

MICHAEL Z.
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The staff was friendly and efficient. The moving van was clean and served our purpose perfectly.

Bobby G.
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El cliente no dejó un comentario.

Jesus R.
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Very disappointed with the overall experience I guess I will not be returning

EMILY SUSAN W.
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Door latch got stuck, they made us drive to another U-Haul location to get it fixed. They did not call the other location and hey had no idea we were coming to get the latch fixed. Then they had us help them fix the door, a Very frustrating situation when it's over 110 outside. Very very unprofessional!!!!!

Guy W.
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El cliente no dejó un comentario.

TROY KACHAIN M.
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El cliente no dejó un comentario.

Will A.
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Great location, quick, friendly, very professional.

Isabel R.
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El cliente no dejó un comentario.

Elaine C.
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Give the correct codes to unlock truck

Anastasia A.
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The person on the phone was helpful and kind. The person at the location was uncommunicative, rude and aggressive.

Sharon H.
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El cliente no dejó un comentario.

Felipedejesus M.
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El cliente no dejó un comentario.

Archie J.
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El cliente no dejó un comentario.

Dennis F.
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I didn't get my holding fee back yet

Zenetta H.
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El cliente no dejó un comentario.

Ann D.
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El cliente no dejó un comentario.

Jeff H.
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Made moving a bearable pleasurable experience.

Richard M.
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I think I was overcharged. please respond. $19.95 a day , correct?

Demetrius P.
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Nothing. I had a few problems but they were problems not because your system is not working. Overall, I will use it again and also refer others.

bill F.
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Great service will return soon!!!!

Steven K.
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Took 40 minutes just to get a uhaul due to employee being slow

Glorelei L.
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El cliente no dejó un comentario.

Barbara M.
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Summer, the young lady at Storage One, who helped with the rental was very nice. When I looked at my Contract, there was a charge for U-Haul Safe Move insurance for $ 28.00. I was not asked about my own insurance coverage and was arbitrarily charged this fee. I spoke with Armina at your regional office and she assisted me in removing this fee. Mistakes happen, I understand that. It is how your employees handle problems that representative the integrity of your company. I appreciate my good treatment and will recommend your services any time that I can. Thank you very much.

Stephen A.
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El cliente no dejó un comentario.

Tara R.
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I think there should always be someone available not just a answering service.

robert G.
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Very friendly

Paula M.
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Excellent customer service from SUE at this location. It was a pleasure doing business with!

Nalei-Maile F.
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El cliente no dejó un comentario.

James F.
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I was accused of putting a cigarette hole in the seat. I don't even smoke. The employees were very rude in discussing this with me. I won't be renting from here again.

Forncrook M.
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El cliente no dejó un comentario.

Jorge C.
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A pad lock should be included with the rental of a truck.

Linda Suzanne B.
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I have been doing business with Uhaul at least once a year for 40 years. All over the U. S. I have never had a bad experience with any vehicle rental or storage units I've rented. And The customer service phone agents have always been knowledgeable and gracious. I've tried others before to save money but wasn't pleased so I'll never use anyone else. To me, The peace of mind of a conforable and Pleasant Trip is worth far more than any bargain price you may find elsewear. A a definite 5 Star experience.

sijam N.
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Excellent customer service ??????????

Sean S.
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El cliente no dejó un comentario.

mauricio T.
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Let us use a dolly for free please

justine B.
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El cliente no dejó un comentario.

luis S.
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El cliente no dejó un comentario.

GERELL D.
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El cliente no dejó un comentario.

JENNIFER Q.
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Front office was amazing

Roderick D B.
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El cliente no dejó un comentario.

charles G.
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Awesome team at storage one

Edward R.
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El cliente no dejó un comentario.

Teresa G.
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I honestly think Larry is an asset to your company.

MICHELLE Z.
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El cliente no dejó un comentario.

JOSH M.
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El cliente no dejó un comentario.

DAVID C.
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Nothing to improve; the Staff was extremely professional and courteous! Id highly recommend this location.

jeff E.
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Larry and crew were fantastic, as always. Thanks so much!

Dawn B.
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El cliente no dejó un comentario.

JERRY C.
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I would not charge to use the Dolly/handcart when someone is already paying for the truck. Don't put it on the truck if you're gonna charge to use it.

ALIJAI F.
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El cliente no dejó un comentario.

LORI S.
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Everything was fine!

MINDY L.
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The staff were super friendly and accommodating!

ENRIQUE M.
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Employee was 20 min late to open the door and I could not receive the truck per reservation time.

Adrian C.
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Very nice! Fast service!!!

Terry M.
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El cliente no dejó un comentario.

jenaro T.
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My experience was sufficient

JASON T.
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El cliente no dejó un comentario.

Marion S.
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El cliente no dejó un comentario.

DORA B.
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Larry was very helpfull.

Robert L.
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After my previous experience with uhaul I did not plan on ever going back. But this location has made me rethink my permanent boycott of uhaul. I will go to this location over the uhaul on boulder anytime

ROMAN P.
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Busy opening but Larry handled us all in a timely manner with professionalism and a smile. I was particularly impressed with his ability to handle the quickest issues first while asking us all go bear with him. Great job Larry.

adriano S.
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El cliente no dejó un comentario.

Linda Suzanne B.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

paquita B.
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El cliente no dejó un comentario.

FANNY A.
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El cliente no dejó un comentario.

jeff E.
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El cliente no dejó un comentario.

MIRELLA A.
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The staff was exceptionally professional and has great customer service I forgot thier name it's a man and a woman

Lori G.
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Nothing, just keep up the great work! Larry made my moving experience Awesome! I really Appreciate him. Blessings, Lori Giessinger

Constantine P.
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The moving blankets were not in the truck

MIA C.
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Larry was really nice and professional. Would recommend this location to all my friends for future use.

Ari A.
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anytime pickup? forget it. scheduled pick-up was 7AM. I followed all steps as instructed through my smartphone. There were no key box to access the key. then instructed to call a number which the answering machine instructed me to call Uhaul back again. Had to re-schedule until the place opened up. Should have started in the morning while its cool. Instead a one hour job turned into a couple in the heat. This is the reason why Penske is the best and they also provide military discount and other discounts on top of that. False advertising on anytime pick-up service.

SCOTT P.
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El cliente no dejó un comentario.

Jill M.
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friendly customer service lady

Jill P.
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El cliente no dejó un comentario.

Pat J.
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El cliente no dejó un comentario.

Jesus A.
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All looks fine. Thanks

kristine C.
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El cliente no dejó un comentario.

Benjerman A.
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El cliente no dejó un comentario.

Clare R.
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We had ordered blankets but this was not included on the work order that this location received. This location was not opened at a convenient time for our use, however, an accommodation was made that we could pick up the equipment the night before. Personnel was courteous.

Darrus C.
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El cliente no dejó un comentario.

Maxine T.
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None

Marcos Z.
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I sent an email about all our issues and have not heard back.it seems to be common practice for you to give out faulty trucks and not respond when customers want a refund for the horrible experience.

Lori P.
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They lady who helped me was very nice and answered all of my questions.

BRIDGET F.
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El cliente no dejó un comentario.

Brendan T.
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Trucks had no ramps!!!

SHERRON C.
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El cliente no dejó un comentario.

JENNIFER B.
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El cliente no dejó un comentario.

LAURI B.
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El cliente no dejó un comentario.

WAYNE M.
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everything went well, AAA+++ !!!

SHERRON C.
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staff was so helpful, kind, and very nice. over all a very pleasant experience. thank you bonnie and eric.

Salvatore M.
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Fast check in and fast check out. Great customer service.

AMANDA S.
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El cliente no dejó un comentario.

STEVEN S.
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El cliente no dejó un comentario.

TIM B.
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El cliente no dejó un comentario.

CARLOS M.
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My vehicle broke down in las vegas. Needed a truck and trailer to pull my vehicle home to Mesa, AZ. Called the 1900 Decatur location to make reservation for following day. This was an interstate ONE WAY rental. Showed up at uhaul the next morning via taxi to pick up equipment. They could not release equipment because the system said it was a local rental. I was very specific when i made the reservation that I needed to pull my vehicle from Las Vegas to AZ. They sent me to another location to pick up equipment. Luckily, i called that location before I took another taxi...the reservation transferred to the other location was sent over as a local rental as well. A half day and three uhaul loactions later i was on the road. It was an AWFUL experience!!!

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