Customer Reviews for StorageOne Rentals Alta
(U-Haul Neighborhood Dealer)

234 reviews

481 S Decatur Blvd   Las Vegas, NV 89107
(Alta Dr)

(702) 870-1518

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(702) 870-1518

481 S Decatur Blvd
Las Vegas, NV 89107
(Alta Dr)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

micheal koning 
Rating:
5.0

Beatiful experience the personal people is wanderful

JOSE MARTINEZ-ALVAREZ 
Rating:
5.0

Excelente

Alma Quijada 
Rating:
2.0

Customer service is very important Some training is needed for this location I waited for this person for over 45 min to return from lunch only for him to have an attitude. I saw him setting out front of location in car so he saw me waiting gor his return . He did have a note on window saying he would return at2:30 it was 2:35 than . I understand 5-10 mins late but 45 mins was just to much .

Lois Grant 
Rating:
5.0

Customer did not leave a comment.

Jonathan Amgar 
Rating:
5.0

Thank you for great service!

juan gallegos 
Rating:
5.0

The lady that took care of us was perfect, she's an asset to that company, someone pay attention to her! Thank you

Kip Paul 
Rating:
4.0

Comment For uhaul as a rental company; will not rent anything from uhaul again. I accidentally locked the keys in the truck and uhaul wanted to charge me to unlock. Customers should not have to pay this charge if renting any of your equipment! Not good customer service or business!

Mary Bogan 
Rating:
3.0

Customer did not leave a comment.

juan herrera 
Rating:
4.0

Customer did not leave a comment.

Eric Strange 
Rating:
5.0

I needed to get a trailer last minute and the process went very smoothly. Sue was so kind and professional during my visit. Thank you for helping me on short notice.

jOHNATHAN sANTORA 
Rating:
1.0

items where not loaded and the truck was filthy plus there where mosquitos everywhere and i came out with 12 bites

Nathan Mendez 
Rating:
5.0

This place is really clean, same the equipment. The office attender was very professional and very knowledgeable, fast service, I recommend this location. Thank.

ibaldo arencibia 
Rating:
5.0

Customer did not leave a comment.

kyudong kwak 
Rating:
5.0

Customer did not leave a comment.

Rosalinda Higdon 
Rating:
5.0

Customer did not leave a comment.

Robert Winchell 
Rating:
5.0

Customer did not leave a comment.

Ronnie Naron 
Rating:
3.0

Customer did not leave a comment.

Candice Dobrenocic 
Rating:
3.0

This is the second time I have rented A I haul and it was disgusting spilt beer or some type of sticky liquid in cabin back part not cleaned out bugs still stuck to windows just not a very good look for such a prominent company

Stephanie Mckinney 
Rating:
5.0

Customer did not leave a comment.

Drew ORourke 
Rating:
1.0

It was dark and not well lit. No very good directions on how to get into truck.

Vanessa Hedges 
Rating:
5.0

Everything was perfect. Great service. Thanks.

Paul Tobias 
Rating:
5.0

Very good customer service

JOSE RUBEN ZAMORA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LONGO 
Rating:
3.0

Customer did not leave a comment.

Lauren Lovato 
Rating:
5.0

Well you guys ,do the way ,lm need and Do same tks

Jorge Guerrero 
Rating:
5.0

Excellent job at this location

Minh Tat 
Rating:
5.0

Customer did not leave a comment.

Scott Forman 
Rating:
5.0

Excellent Employees Thank You

Emma Moore 
Rating:
5.0

Customer did not leave a comment.

Corie Wedel 
Rating:
5.0

She was very nice, and made drop-off quick and easy

Randy Sandstrom 
Rating:
5.0

Very helpful lady at this location. I had an issue with the lock not opening and she was able to talk new thru the delicate handling of the lock. A lite touch was the key.. I was too heavy handed. It opened right up.

GRANT TASKERUD 
Rating:
5.0

The woman that was working today was very polite and helpful. I came to the wrong location for a reservation and she was able to accommodate. I also had a minor issue checking out online when I returned the truck and she was able to correct it leaving no issues and a completely satisfied customer!

Christopher Marx 
Rating:
5.0

Customer did not leave a comment.

Mark Reilley 
Rating:
5.0

Customer did not leave a comment.

Tom Roberts 
Rating:
5.0

Nothing at all everything was just fine,Very friendly representative .

Gloria Hardy 
Rating:
5.0

The truck cab was filled with dirt debri and had a dirty butt smell come up out of the seat every time I sat down. I am a women with a clean butt. This was discusting!! The uhaul truck itself leaked all over my boxes! There is a short in the dash with the lights. They come off and on for no reason and when you hit bumps.

Brenda Dacate 
Rating:
5.0

Nothing! The lady working there was above & beyond courteous and helpful! She’s a real asset to your company!

Veronika Litvak 
Rating:
5.0

Great customer service!

rahel lemlem 
Rating:
5.0

Customer did not leave a comment.

Hubert Harden 
Rating:
5.0

Your customer service is impeccable. I wouldn't change anything

maureen wilcox 
Rating:
5.0

Service was friendly, courteous, and professional and she had a sense of humor and wonderful personality.

Robert Archer 
Rating:
5.0

Excellent service. When there was no furniture dolly available she arranged for a pickup at a nearby location. Made my move easy with the right tools. And I was moving by myself

ANTHONY MORRIS 
Rating:
5.0

Customer did not leave a comment.

Azefor besong 
Rating:
5.0

Customer did not leave a comment.

Herera Cesar 
Rating:
5.0

Customer did not leave a comment.

Mikayla Castillo 
Rating:
5.0

Friendly and helpful service.

kyle nowins 
Rating:
5.0

Customer did not leave a comment.

DONNA HAWKINS 
Rating:
5.0

Customer did not leave a comment.

Demetria Walker 
Rating:
2.0

The key drop off was dangerous. Homeless gathered there, and the key slot had curtain blind strings obstructing the proper return of the key. I threw the key in and it caught on to the strings controlling the blinds, so had to retrieve it and throw it in again to keep the truck from being stolen by the gathered homeless camp.

Bryan HSUAN 
Rating:
5.0

My experience was excellent. Wiil recommend and use it again and again.

SHIRLEY BURKE 
Rating:
5.0

Very satisfied

james cerda 
Rating:
5.0

Really good customer service! Fast moving didn’t have to wait a long time for someone to help me! Good job 👏🏽

Lawana Smith 
Rating:
5.0

great people and great costumer service

edwin Sanchez 
Rating:
5.0

Customer did not leave a comment.

Yvette Chavira 
Rating:
5.0

You do not need to improve. Everything was perfect

Ginger Brittistina 
Rating:
5.0

Customer did not leave a comment.

Ellen Buck 
Rating:
3.0

Replace rude booking agent

Kristi Armbruster 
Rating:
5.0

Nothing, customer service was excellent.

Robert Penaranda brito 
Rating:
5.0

Customer did not leave a comment.

Jong Lim 
Rating:
5.0

What a wonderful U-Haul place! Just in back of McDonalds and Walgreens at Decatur & Alta and less than a half mile from my current apartment. Excellent! Sue was so nice and professional. The truck was in great condition and clean and available for pickup at when they said it would be. N I C E ! ! !

GUY LANE ARBUTHNOT 
Rating:
5.0

N/A

Jody Chmielewski 
Rating:
5.0

Customer did not leave a comment.

AMBER COSBY 
Rating:
5.0

Advertise the key drop more visibly or get an actual lockbox for the keys.

Anyelo Franco 
Rating:
5.0

This was a very professional environment and very clean. Just dropped off the keys and they took care of everything else. Was an excellent rental experience.

VICTOR GARCIA 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE WALTON 
Rating:
5.0

Great staff. Knowledgable and courteous.

Ryan Woodman 
Rating:
5.0

Customer did not leave a comment.

MERRY BALATICO 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TERELL HOUSTON 
Rating:
5.0

The lady sorry cannot remember her name super friendly and welcoming upon returning the truck. Thank you 😊

STAFFAN OTTO GYLLENSTEN 
Rating:
5.0

Customer did not leave a comment.

ALICE MARIE JAMES 
Rating:
5.0

Rebecca was excellent will definitely be going back to her

ROBERT LLEWLLYN LAYTON 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE WINTERS 
Rating:
5.0

The truck was sluggish when accelerating, it needed a tuneup. customer service was great!!!

JOHN GARCIA 
Rating:
3.0

The customer service representative was excellent. We had to kick a drugged out, sleeping man out of the seat prior to taking the vehicle. The customer service representative kicked him out and cleaned the area. She handled the situation perfectly.

John King 
Rating:
4.0

None

Evangeline Encarnacion 
Rating:
5.0

There was an African American guy who was very helpful and kind. he needs a raise! I received excellent service from him.

BARBARA JEAN KELLY-KOFFI 
Rating:
4.0

I think fuel should always be full when picking up equipment. If a customer chooses not to fill up, charge the $10/gallon - just like the rental car companies - and then go fill it up for the next customer. It would help each customer to not have to fill, use and then again while trying to get it back to the same level; especially if they e moved to a new area.

Brian Ailinger 
Rating:
5.0

Customer did not leave a comment.

ANGELINA RAQUEL SINGH 
Rating:
5.0

Just the nicest, friendliest lady, and quick in and out

KATHERINE MARIA CHRISTOFF 
Rating:
3.0

Truck had no AC and poor steering.

ZEBADIAH JAMES CHILDERS 
Rating:
5.0

Nothing. Everything was great.

Natalie Powell 
Rating:
5.0

Great experience. If I need any additional services I’ll definitely be back.

Alicia Gray 
Rating:
5.0

No improvements needed. This location was friendly, courteous, knowledgeable and efficient

ALICE K SANKEY 
Rating:
3.0

I wrote a review on tip which I gave in cash then was charged on my credit card.

Julie Black 
Rating:
3.0

Customer did not leave a comment.

DEZYIER JONESMATTHEWS 
Rating:
3.0

Customer did not leave a comment.

MARK RANDALL SPENCER 
Rating:
5.0

This location for drop off went smoothly

BRYON BELL 
Rating:
5.0

Smooth as silk, great employees.

WILLIAM RICHBOW 
Rating:
4.0

Customer did not leave a comment.

Ricardo Abarca 
Rating:
2.0

Customer did not leave a comment.

DAMARA AMERSON 
Rating:
5.0

Customer did not leave a comment.

BARON LEARY MENDIOLA 
Rating:
5.0

Customer did not leave a comment.

MARTIN ALEXANDER ESPINOZA 
Rating:
5.0

Very inexpensive, quality,clean,and comfortable riding trucks. The lady thats works the desk is the most happiest, real employee I have seen in a while. She was so professional not only with be but other guests that were in the building. I WOULD SO recommend this location for the Uhaul and the storage units cause umibgot one ..

ROBERT ARTHUR TRAXLER 
Rating:
5.0

Customer did not leave a comment.

Betty Maki 
Rating:
4.0

I still have not received a bill.

LINDA DIANNA BOGGS 
Rating:
4.0

Customer did not leave a comment.

martin salvi 
Rating:
3.0

I had a problem when I log in I didn't work at first it took like 40 min I have to call customer service and they fix it but I was not a good experience

luis ramos 
Rating:
5.0

Great customer experience

CESAR JERICO PORTILLO RODRIGUEZ 
Rating:
5.0

There was an EXTREMELY STRONG odor of sulphur that permiated the lobby and was able to be smelled outside the facility walls. The counter-girl was excellent and had our turn-in processed in minutes!

MARYKATHLEEN ERICKSON 
No reviews have been submitted for this location.

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