Customer Reviews for Storagemax Boat & RV Storage
(U-Haul Neighborhood Dealer)

2,381 reviews

1410 E Palm Valley Blvd   Round Rock, TX 78664

(512) 851-0495

Office Hours

  • Mon: 8 am–12 pm
  • Tue: Closed
  • Wed-Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(512) 851-0495

1410 E Palm Valley Blvd
Round Rock, TX 78664

Services at this Location:

Office Hours

  • Mon: 8 am–12 pm
  • Tue: Closed
  • Wed-Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karina Powers 
Rating:
5.0

Customer did not leave a comment.

Brittnany Killingsworth 
Rating:
5.0

Customer did not leave a comment.

Pamala Mackintrush 
Rating:
5.0

Customer did not leave a comment.

David Taylor 
Rating:
5.0

You placed a hold on my card and then charged my card, so there were two transactions on my card. You need to fix this.

Jimmie Baker 
Rating:
5.0

I want to comment that the 24/7 truck share service must improve. I lost time in the morning because I didn't let myself do anything online and at moment dropping off was to slow and to much to do

Angel Mas 
Rating:
4.0

The location rep is the Best! He's knowledgeable & very helpful. Nice to do business with a Real Person with a customer service personality!! Thx!

SYLVIA MACKENZIE 
Rating:
5.0

Customer did not leave a comment.

davian allen 
Rating:
5.0

The staff is very friendly and helpful. I would recommend this location any time.

Maria Hernandez 
Rating:
4.0

Customer did not leave a comment.

Jean Zeigler 
Rating:
5.0

Our experience was great!! We loved everything about it. Thanks so much for making it simple and painless!

Rachel Duncan 
Rating:
5.0

Customer did not leave a comment.

Eva Estrada 
Rating:
5.0

Customer did not leave a comment.

Zachary Roberts 
Rating:
5.0

Customer did not leave a comment.

DEBBIE LANCASTER 
Rating:
5.0

Customer Service was an excellent, too.

Vilma Flecha 
Rating:
3.0

The check in process was confusing and the charges weren’t clear it was hard to navigate all the pages to figure out what was happening

Taylor Wilkins 
Rating:
4.0

Customer did not leave a comment.

Allan Muhwezi 
Rating:
5.0

Customer did not leave a comment.

Briana Swist 
Rating:
3.0

Customer did not leave a comment.

German Zepeda 
Rating:
5.0

The best Uhaul experience I have ever had!

JARED DIXON 
Rating:
5.0

Customer did not leave a comment.

Alicia Cochran 
Rating:
2.0

Customer did not leave a comment.

Jalen Cunningham 
Rating:
1.0

Make sure truck is in good condition before renting it out.

Tierra Franklin 
Rating:
5.0

Customer did not leave a comment.

Mason Hargraves 
Rating:
5.0

Keep up the good work! Brian, thank you for all of your help. You were great to work with!

Candra McGee 
Rating:
5.0

Nothing

Rosalinda Michael 
Rating:
5.0

Customer did not leave a comment.

Debra Watson 
Rating:
5.0

Customer did not leave a comment.

debbie lang 
Rating:
5.0

The owner is super helpful and friendly, a great experience pick-up the truck here

Robson Delatin Cubo 
Rating:
4.0

Customer did not leave a comment.

Louis Cheung 
Rating:
5.0

Customer did not leave a comment.

Ajish Mohanakumaran 
Rating:
5.0

Customer did not leave a comment.

Zachary Roberts 
Rating:
3.0

The lot is very small and very crowded. The lot is not lit very well either.

Anthony Earls 
Rating:
5.0

Customer did not leave a comment.

JARED PADILLA 
Rating:
5.0

Everything was top notch. Brian Jordan was excellent to work with.

Blaine Johnson 
Rating:
5.0

Customer did not leave a comment.

Jaquita Robinson 
Rating:
5.0

Customer did not leave a comment.

NICOLAS CALA CASTILLO 
Rating:
3.0

Customer did not leave a comment.

ANDREW BELL 
Rating:
5.0

Customer did not leave a comment.

John Schwartz 
Rating:
4.0

Ensure when customers complete request online they are able to go in a pick keys up as said online skip line and grab keys. We were told to wait and informed it's no as easy as online states. However it was just that easy if we were listened to in the first place.

LUISANA KLEIN 
Rating:
5.0

I wasn't sure where to leave the vehicle for the self drop off, so I guessed. If there was a sign with instructions, it could help do away with any potential confusion.

Bradford Eckhart 
Rating:
5.0

Customer did not leave a comment.

Firas Dawood 
Rating:
1.0

See above notes.

Erika Williamson 
Rating:
5.0

Customer did not leave a comment.

Luisana Klein 
Rating:
5.0

Nothing, my experience was excellent

Ronnette Wongus 
Rating:
5.0

Customer did not leave a comment.

Ashley Garza 
Rating:
2.0

Had to go to 2 different locations because they were not open regardless of it letting me make a reservation for that time slot

Ryan Frederick 
Rating:
5.0

5 stars across the board!!!! Great customer service the gentleman went above and beyond!

KIM PITTS 
Rating:
3.0

The office blended in with the background to where we didn't see it when we arrived. Fortunately, the manager (?) saw us leave on the camera, and called me on the phone to come on back so he could help us. Everything went smoothly after that. But when we tried to check in over the phone, Jenna decided she didn't want to stay on the phone with me to help me check in online and kept putting me on mute and eventually hung up on me.

ALICIA DENISEFLETCHER 
Rating:
5.0

Customer did not leave a comment.

Jason Witmer 
Rating:
5.0

Kind and helpful service. Whole process could not have gone smoother!

LORI KIRK 
Rating:
5.0

The man who helped me was excellent… He was very helpful… I will return because of him. Thanks for a GREAT experience.

Laura Gonzales 
Rating:
5.0

The representative that checked me in was fantastic and prompt. Made the whole experience smooth and easy. I would recommend people rent from that location because of him.

Kenneth Towery 
Rating:
4.0

Make it more clear the items needed to verify the driver in order to pick up the vehicle thru your mobile

Jordan Planas 
Rating:
4.0

Customer did not leave a comment.

jung park 
Rating:
5.0

Customer did not leave a comment.

Josh Sprague 
Rating:
1.0

No internet connection. Took 40 minutes with no help. Finally called for support to get approval for drop off. Did not like online experience.

Bryan Hilliard 
Rating:
5.0

Storage Max has the nicest most helpful staff of any U-HAUL store.

DEBORAH GRIMSLEY 
Rating:
5.0

Customer did not leave a comment.

Desirea Neal 
Rating:
5.0

Customer did not leave a comment.

Olivia De La Rosa 
Rating:
3.0

Dropped off at 11 pm. No place to park the large 26f van. Very dark, and the QR code in the sign was not working.

Mollie Rayburn 
Rating:
3.0

Customer did not leave a comment.

JACKIE AGAN 
Rating:
5.0

Customer did not leave a comment.

Jenna Gibson 
Rating:
5.0

Customer did not leave a comment.

Ravikanth Velagapudi 
Rating:
2.0

The truck was in horrible condition, the location was supposed to be open but no one was there when I tried getting assistance.

Daniel Vermillion 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

No improvements needed. The place was clean, the customer service was amazing. And I would definitely use this place again

Lorrell Baker 
Rating:
5.0

Great communication and service. I was treated with professionalism, honesty, clarity, and friendliness. Great experience overall.

Eduardo Salas 
Rating:
5.0

Brian was super friendly, the pick up and drop off were super easy. 10/10 recommend.

Michelle Tupa 
Rating:
5.0

Customer did not leave a comment.

ANGEL CARBAJAL 
Rating:
5.0

Customer did not leave a comment.

Lionel Aguilar 
Rating:
5.0

Customer did not leave a comment.

Gloria Armendariz 
Rating:
5.0

Excellent customer support

Fred Khodabakhsh 
Rating:
5.0

Customer did not leave a comment.

Ray Binch 
Rating:
5.0

Customer did not leave a comment.

Ambra Pittman 
Rating:
5.0

The gentleman who runs this location is so friendly and professional. It was such a smooth easy rental process with no issues at all. The truck was clean and ran great. I will rent again from this location!

Jessica Johnson 
Rating:
5.0

He was awesome! Very friendly and informative. Will definitely use this location again.

Henry Gray 
Rating:
5.0

The agent was polite, Nice and extremely awesome. He make sure I had a truck.

Deborah Ragan 
Rating:
5.0

So fast and easy. The man helping there was also very friendly and knowledgeable and helpful.

EMILY SIMONE GAZELEY 
Rating:
5.0

Quick and easy process from pick up to drop off.

Richard Urrutia 
Rating:
5.0

Very reliable and very satisfied with this experience

Silvia Salinas 
Rating:
5.0

Customer did not leave a comment.

Larry May 
Rating:
5.0

Customer did not leave a comment.

Yahaira Colon 
Rating:
5.0

Great place and management

Lucas Parker 
Rating:
5.0

Customer did not leave a comment.

Ramon Camarillo 
Rating:
4.0

Customer did not leave a comment.

Penny Corman  |  Overall Experience 
Rating:
5.0

Get the rental location correct and do not change it!

Patty Moyer 
Rating:
5.0

Customer did not leave a comment.

Terry Colen 
Rating:
5.0

EXCELLENT SERVICE!!

Aaliyah Gooseby 
Rating:
3.0

The truck floor was not cleaned prior to drive off from the property; there was a sticky sauce/substance on the floor that my movers and I cleaned up that could have ended up on boxes and furniture and customers’ shoes and houses. The newer cab was appreciated by driver and passenger. I am still thankful to U-Haul for usage of truck and reservation staff for overseeing the reservation process for customers.

Adele Almazan 
Rating:
1.0

UHaul customer service was HORRIBLE. My Leander, TX reservation didn’t happen because they didn’t have my truck ready on time and didn’t call me to tell me that until 10 mins before my reservation. Then I was sent to the Round Rock location which took over an hour to get to and another hour to reserve from a lock box location. When I called customer service asking if I could return the truck to the Leander location where I should’ve had my reservation in the first place they said yes absolutely. Once I got to the location I gave the man my keys and he said BYE and I was good to go. 1 entire hour later after returning the truck customer service calls me back and yells at me to return the truck to the Round Rock location after they already told me (and the front desk clerk) told me it was totally fine to drop it off at the Leander location. Piss poor customer service all the way around. I will NEVER recommend U-Haul and I am never using this company again. You’ve lost so many customers by treating them like absolute shit and screwing up reservations left and right. This company needs a huge customer service professional development training to learn how to treat people with respect and get your facts straight before yelling at paying customers and inconveniencing them.

Heather Hutto 
Rating:
3.0

Customer did not leave a comment.

Michael Lewis 
Rating:
1.0

Stop switching our reservations to non uhaul locations!!! All of this could’ve been prevented had my original reservation remained the SAME! This location was of no help, truck was dirty.

ALEXIS SALAZAR 
Rating:
5.0

The customer service was 5 star. I will definitly refer all my friends and family to Storagemax Boat & RV Storage.

Joshua Pauda 
Rating:
5.0

Excellent customer service

GUSTAVO MORALES 
Rating:
5.0

The service was great.

Kimberly Pugh 
Rating:
5.0

Customer did not leave a comment.

Henra Trent 
Rating:
5.0

Customer did not leave a comment.

Tamaira Neumann 
Rating:
3.0

Check vehicle properly before leasing it out: gages for oil didn't work and the truck felt like the transmission had problems Changing gears, HORRIBLE EXPERIENCE & yet I was charged another day when told I havd 24 hours to use the truck and could turn it in after the dealer closed.

Sofia Salinas Roman 
Rating:
1.0

There is no good internet signal . Took 30 minutes to checkout and return the vehicle. Maybe provide wifi?

Rogelio Dolor 
Rating:
5.0

Customer did not leave a comment.

samuel garcia 
Rating:
5.0

Good spot, good access, secure, convenient, reasonable prices

Jack McCormack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENNY CORMAN  |  Overall Experience 
Rating:
5.0

they were great!

Erin Keenan  |  Overall Experience 
Rating:
5.0

you guys helped me when no one else would due to my lack of certain documents. Thank you Duane!!! You are the best.🙃

Kimberly Vickers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY WOLFORD  |  Overall Experience 
Rating:
5.0

Very pleased with the site and the price. We may be back - just don't know when we will be returning from Colorado as our daughter is having shoulder replacement and we will be helping her.

Tom Norton  |  Overall Experience 
Rating:
5.0

Polite and friendly. Very respectful

JOYCE JENNINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dirk & Angela Moore  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

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