Great and easy service thanks to the gentlemen that helped me out.
LIZETH S
Customer Reviews for StorageOne Rentals Freemont
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not maintained broken down in the middle of my move.
Derrick LWhy am I being charged $77? It doesn't make sense.
Ailyssah CGreat customer service
Deanna MEverything was as it should be. Self checked in and pick up and dropped off with no problems.
SCOTT HThe representative was so professional and helpful. She explained everything patiently. The office was very clean. She offered all the services and provided the dropped off location. Thanks for the great experience.
Erick CN/A
Michael JPrompt and professional service. It was a good business experience.
Joseph CQuick, courteous, and polite. No issues whatsoever.
Joseph CTruck was dirty App seized up several times
Kristy DGreat customer service!! Especially knowledgeable about equipment, supplies, and rates.
ERICA BI called several times asking if I could drop off my vehicle in a different location I was told I could if I change my reservation from the van to a track. I didn’t get my reservation contract until later under the belief that I was going to be able to drop off my vehicle anywhere when I got ready to return it I was told I was gonna be charge four times the amount to drop it off there. I literally called six different times I wasn’t sure that was able to drop my vehicle off instead of having to drive back to the side of town I just moved away from to finally be provided the contract to say I was going to be charged extra. Also upon picking up the vehicle I had to wait almost an hour to get my code to unlock the vehicle. When I make my way reservation it was open us to meet at I had to install an app. And upon installing the app it should’ve gave me further instructions however there’s issues with the app had to call tech-support several times just to get a verification code and once the verification code was sent I still did not get it information on how to unlock the exterior padlock on the car. So I guess perhaps if you guys fix your technology train your customer service is probably can approve
Casandra PMaintenance on air condition inside truck.. Blew mainly hot air... But customer service
Trina MGuy at front desk always nice and professional…my thanks to him!
Gwen ABest service I have ever had at Storage One/ U-Haul. They were Fast reliable and patient. Will rent from this location again. 5 stars.
Cassandra WGreat customer service…Thank You!
Quen ANew trucks! Damaged my belongings because of your faulty latch on truck. On site manager just assumed I did something wrong. I have rented 100’s of Uhauls in my lifetime and always check to make sure it is secure. So I know this is indeed your locations fault because of a horrible lily managed and maintained equipment. You lost me and countless others once I share this experience on my social media.
Henry MLove them
karissa mLove them never will use anybody else
karissa mThe Truck I Got Was Not What I Rented Online , The Truck Was Dirty And Not In Good Condition , It Would Stop On It’s Own . On Too Of That I Was Charged DOUBLE Of What I Was Told That I Would Pay.
Trakeisha ALove them will use this location for ever
karissa mVery helpful and knowledgeable of everything. Very good customer experience well recommended to others.
Christopher JIt rained the day we had the rental and there was a leak through the top of the windshield. Customer service was very good though!
Jessica RGreat customer service and great easy pick up after hours
Woodley BN/a
Javier FGreat Job keep up the good works
Larry CNone
Teresita SCamera to see when you’re backing up
maria eNothing he was great I will be back to rent again from him
karissa mCleaning
Ernest MAwesome personal 👏 thank you!!!
YURIDIA MCustomer service was pathetic. I reserved U-Haul for 1day. There was a padlock at the back door, for which I was not given the combination code. When I did complain after realizing and drive so many miles and came back empty handed, they told me that I have to pay for all travel miles where as complain department told me that some credit will be awarded but instead they charged me extra amount
Vinesh PThey bent over backwards to make sure I was covered & taken care of when an unexpected wicked curve in my new home destination was taken out from under me.
Danielle BOut of dolly’s. Referred locations computer system was down.
Christopher HLucy was AWESOME
mark eFue una gran experiencia y muy buen servicio d3 gran ayuda en lo que necesite. Excelente servicio.
Victor PEverything is good. The employ was kind and educated.
Ezequiel MBetter signage. You should say something on the uhaul website or in the confirmation email that this is actually a storage facility that is only marked on the outside as storage. If I hadn’t called and heard the recording say StorageOne, I would’ve never found it. The trucks are parked in the back, so you can’t see anything that says uhaul anywhere from the street.
Rachel NThe air conditioning did not work at all. I would like reimbursement
Keaten C