Comentarios del cliente para Storage West LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Storage West LLC

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Richard R. en

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El cliente no dejó un comentario.

Michelle L. en

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El cliente no dejó un comentario.

Debra D. en

Grado:

We made arrangements to move from Englewood, Colorado to Jacksonville, Florida a month in advance of our move. We selected a UHaul location to pick up a truck and a car tow that was 15 minutes away. One day before our move we were told we had to drive 59 miles each way to pick up our truck and then drive to another location to pick up a car two. We were only offered $50 credit and one extra day for our inconvenience. That is a slap in the face for the 3 hours inconvenience, the mileage on my personal car, the gas for my car, the delay to our movers, and the stress of the last minute change! We were told we could drop off our truck and car tow at any Uhaul location when we arrived in Florida. We drove around looking for a Uhaul and finally found one but the woman there she absolutely would not accept our truck or car tow so we drove another 20 minutes away to another UHaul who said no. I remembered that I received a text message with a "convenient" drop off location. I looked it up on the map and it said they were closed - it was a Friday! I called them to see if I could reach someone and the woman answered saying she switched her days off so that's why the map said she was closed. Anyways it was a dump of a building but they took the tow and then we dropped off the car tow the next day. We had paid for 5 dozen pads but 3 were never opened but we weren't offered a credit for them. I filed multiple complaints with UHAUL but never had anyone other than the initial response fo $50 credit. I called again today to complain again. I was on the phone for 44 minutes. I was told they would send my request for an additional refund to "upper management". We shall see if I get a refund - I deserve it. Total disaster of a rental.

Evan A. en

Grado:

Exemplary customer service was rendered by staff every step of the way. I had to call to change my reservation, they made it happen. A storm delayed us, they took care of it. I cannot highly recommend or praise the staff at the rental pick-up.

John N. en

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El cliente no dejó un comentario.

Christa C. en

Grado:

The windshield wipers were dangerously inadequste. My moving day ended up being a blizzsrd so I was crouched down to see between steering wheel just to see

Robert R. en

Grado:

El cliente no dejó un comentario.

DONNY Z. en

Grado:

All at U-Haul, Frank is the best! Everyone has your products BUT the service with a smile that Frank gives me, my wife and her business (and probably everyone else) is why I go to "His" location. Thank you for hiring Frank. Donny and Robin Zwisler Gun Dog Road Garage & Charter Realty

Marcus M. en

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El cliente no dejó un comentario.

Jackie R. en

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El cliente no dejó un comentario.

Robert D. en

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El cliente no dejó un comentario.

Claire W. en

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El cliente no dejó un comentario.

Kyle H. en

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El cliente no dejó un comentario.

Jackie R. en

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El cliente no dejó un comentario.

Carol M. en

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El cliente no dejó un comentario.

Sarge W. en

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El cliente no dejó un comentario.

Anthony R. en

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Not only would I recommend it, I already told all of my former colleagues to use this location for any upcoming moves.

John L H. en

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El cliente no dejó un comentario.

Nathan S. en

Grado:

Bringing the trailer back early seemed like a huge burden. The staff member was rude throughout the entire process.

Ryan G. en

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El cliente no dejó un comentario.

DAVID P. en

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El cliente no dejó un comentario.

Ron C. en

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El cliente no dejó un comentario.

Khachatur S. en

Grado:

Thank you.

James S. en

Grado:

My original pickup location was changed and I was never notified of the change so I went to the original location where they notified me of the change. THIS WAS VERY INCONVENIENT. The location. that I had to go to was very good though.

Jill J. en

Grado:

El cliente no dejó un comentario.

Christy S. en

Grado:

This uhaul office helped my mom and I so much. With my storage unitWe appreciate the last minute change so much. We have nothing but great service with uhaul. Keep up the great work.

FELICIA B. en

Grado:

Charged for cdw, when I declined

Darrick H. en

Grado:

El cliente no dejó un comentario.

DEREK F. en

Grado:

We reserved a truck in Louisville Colorado for Saturday June 15th. When we arrived the location did not have any trucks for another 7 hours. The woman at that location was super helpful and called several locations to find us a truck as we had driven 2 hours to get the truck. She called her area manager who found us a truck via mobile pickup in Longmont Colorado. When arriving to this location the mobile pickup would not engage. I spoke to a person inside this location who had no idea on how to rent the truck to me. I contacted the area manager who said it wasn't set up for mobile pickup and did a few things on his end. He stated I was good to go and then the person at the location provided me the keys and said I was all set. We finally had a truck nearly 3 hours later and 30 miles farther away that we anticipated. When we dropped the truck on Monday June 24th the location could not find that the truck was ever checked out. I waited in that location for an hour as they tried to sort out what was needed to be done. He told me he would call me later if I needed to come back in. The next day Tuesday June 18th and the truck still wasn't showing as returned even though it was in the drop off location. I went back to that location and he was able to close off the rental, printed out a receipt showing that I did not own anything and said it was zero'd out from the dispatch and I shouldn't be charged. 6/19 I have a 317 dollar charge on my account for the uhaul rental. I was able to call uhaul 6/20 to find out why I was charged as I was told I would not be charged anything. Also during the conversation I explained that my truck rental was 222 so I wasn't sure how the bill would have been 317. I was told that they extra uhaul protection was added which I did not request as all I agreed to was the 222 for the truck. The uhaul customer service requested that all fees be credited back due to all of the issues I have went through and the area manager only agreed to credit $56 dollars off of the 317 for the extra fee that was added without my request. This experience was one of the worst I have ever experienced in all of my life dealing with several companies. We spent an extra 5 hours between renting the truck and dropping off the truck plus 30 minutes on the phone with customer care to only receive a $56 credit for a charge I never asked for. Uhaul needs to step up and offer a full refund as the truck was returned on time and completely full with fuel just as required. I owned to my end of the agreement, but Uhaul failed miserably on their end.

heather H. en

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El cliente no dejó un comentario.

Warren L. en

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El cliente no dejó un comentario.

Jeffrey D. en

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El cliente no dejó un comentario.

Annetta C. en

Grado:

We found the trailer had a flat tire after we got it loaded and prepared to head out. We contacted roadside assistance to get it fixed. I believe his name is Ray, from Storage West, contacted us to make sure we were getting the help we needed. We really felt taken care of. Also wanted to say that the roadside assistance, Al, was amazing as well. He got to us as quickly as possible changed the tire and checked over the entire trailer before letting us head out.

Carolyn F. en

Grado:

The process to get u-haul using the mobile app (after hours) did not go smoothly. However the owner recognized this and came out to help.

sandy R. en

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El cliente no dejó un comentario.

WAYNE C. en

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El cliente no dejó un comentario.

RON S. en

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El cliente no dejó un comentario.

Robin Z. en

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El cliente no dejó un comentario.

Deidra L. en

Grado:

This was a great place to rent a truck and the management was awesome ! Very helpful

james F. en

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El cliente no dejó un comentario.

Timothy K. en

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El cliente no dejó un comentario.

bill H. en

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El cliente no dejó un comentario.

Rodney S. en

Grado:

The gentleman who helped me was professional and quickly helped me drop off my trailer. Thanks again

Cade L. en

Grado:

I didn't catch the guy's name, but he was the sweetest! He was super helpful and it was such an easy process.

GRACE K. en

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El cliente no dejó un comentario.

alicia K. en

Grado:

my daughter fell on the ice and the mileage was wrong and I was over charged and no one cared

GRACE K. en

Grado:

Excellent service! Frank & his wife are awesome!

Jennifer T. en

Grado:

Quick and friendly service, trailer just as expected. Thanks.

Melissa J. en

Grado:

The owner was really friendly and helpful. He made the process stressful and quick!

JEFF L. en

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El cliente no dejó un comentario.

Steve B. en

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El cliente no dejó un comentario.

RUSSELL P. en

Grado:

I'm wondering why 4 miles is like $9 something in fuel charges? That's like @12mpg and gasoline in CO $1.80, THAT'S LIKE $36. BUCKS A GALLON! pissed Seriousl

William T. en

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El cliente no dejó un comentario.

JOHN S. en

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El cliente no dejó un comentario.

mark W. en

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El cliente no dejó un comentario.

Thomas M. en

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El cliente no dejó un comentario.

Charles R. en

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El cliente no dejó un comentario.

Joseph E. en

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El cliente no dejó un comentario.

Samantha H. en

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El cliente no dejó un comentario.

Simon S. en

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El cliente no dejó un comentario.

Jerry M. en

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El cliente no dejó un comentario.

ann H. en

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El cliente no dejó un comentario.

Brian B. en

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El cliente no dejó un comentario.

Nancy K. en

Grado:

Don't change a thing. Smooth process. Helpful person.

Derrick C. en

Grado:

Frank is amazing! Great service great customer service and support!

JOHN B. en

Grado:

This was a very positive experience for me. The representative was very friendly and courteous.

kathryn E. en

Grado:

El cliente no dejó un comentario.

bill M. en

Grado:

El cliente no dejó un comentario.

ELENA A. en

Grado:

Great customer service.

Adam S. en

Grado:

Great manager! Really friendly and helpful. Would definitely go back and recommend this location.

john N. en

Grado:

Originally we made the reservation on Main Street because it is close to us. At the last minute we were told to pick up the truck on 3rd Street. It took us awhile to find it. The 3rd street location was a pleasure to work with. The one on Main Street was extremely rude. Because of this, we will not use U-Haul again.

Gregory G. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

El cliente no dejó un comentario.

Curtis W. en

Grado:

The man who helped us was very nice and he made it very simple for us to return it!

Robin Z. en

Grado:

El cliente no dejó un comentario.

gloria B. en

Grado:

The drop off personnel was very friendly, helpful, and couldn't have had a more pleasant return of UHaul trailer!

ellis C. en

Grado:

El cliente no dejó un comentario.

michael H. en

Grado:

El cliente no dejó un comentario.

mike N. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

App was easy, experience delivered exactly what I expected

michael H. en

Grado:

The motorcycle trailer was there and ready for me as per our agreement. It moved my Electra Glide to the State patrol office without any issues. Trailer is very sturdy and no worries.

Norbert H. en

Grado:

Good experience I will use them again

Mindi W. en

Grado:

Frank was very helpful and called to give ne directions for the after hours pick up/drop off that really came in handy!

Gary H. en

Grado:

El cliente no dejó un comentario.

JOSE A. en

Grado:

Keep doing what they're doing and keep it professional

Robin Z. en

Grado:

El cliente no dejó un comentario.

Roman S. en

Grado:

Good experience.

Thomas S. en

Grado:

Thanks for everything.

Noah S. en

Grado:

Great service

George H. en

Grado:

Frank is the man! Very helpful and great with all the info getting me set up with the rental! Great on the fone too!!

Daniel W. en

Grado:

Location was amazing and on par with my previous experiences. These people have it figured out and went above and beyond to help out.

Richard S. en

Grado:

Although the office at this location opens at 9 AM, I needed to pick the vehicle up at 7 AM. So I tried using the mobile app for checking in. I got as far as verifying my identity with photo from my camera, but after doing so, the "Continue" button would not advance to the next step, no matter what I did. The app had no other means for doing this, so I was unable to rent the vehicle until the office opened after 9 AM. Very frustrating. In addition, the vehicle (a pick up truck) was absolutely filthy on the outside, and reeked of smoke on the inside. A simple wash would have sufficed.

Paul C. en

Grado:

El cliente no dejó un comentario.

Michael V. en

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El cliente no dejó un comentario.

stephanie M. en

Grado:

Bigger Trucks!!

Mike M. en

Grado:

Frank was great. Easy, fast, and exactly what we wanted. Thank you much.

RALPH K. en

Grado:

Great equipment and friendly service

EDWARD A. en

Grado:

El cliente no dejó un comentario.

Joshua M. en

Grado:

Awesome customer service.

James K. en

Grado:

El cliente no dejó un comentario.